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vanessa T.
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Amazing customer service!
mackenzie W.location could do with an upgrade and better signage
Dexter A.Amazing service ! Always a pleasure to rent from this location.
Tony R.Terrible customer service. Ordered online but could not release the equipment until they tried something on their computer. Waste of time. The office was dirty like a rat nest. Dishonest people, charging for more. Never ever going again to rent another truck with them or in that location. They did not even have a drop-box where to put the keys after returning the truck. Please check that location, is not good at all.
LUIS M.Thank you for patience and understanding and supportive because moving is a huge stress and Charles is excellent for that. He does tireless work and wants to help and goes the extra mile. You have a winner.
John N.Deliver the truck full of gas.
Bill C.The service was friendly, great and location is in downtown, very convenient. The vehicle was in adequate/good condition. One of the windows was a broken, but still usable. The cleanliness was average
Daniel S.The truck I received was new and clean, but I wish I had been notified in advance that this location did not have dollies, even though they were part of the reservation. It made the move much more difficult.
Benjamin P.Made experience pleasant
Raimondo M.Amazing. Quick, easy and fast service. Will definitely be using you again.
Christopher B.No fuel in the vehicle, never informed
Andrew C.Everyone was very helpful - great customer service
F. Alberto M.1. Having someone available to check the vehicle before they go out. We were given a faulty vehicle (one headlamp was burnt out and the other had faulty wiring) and the battery died. 2. Better customer service. When the incident was reported to them, they were cold and heartless 3. Where the vehicles were parked was dirty, and dilapidated.
Mike C.The Uhaul rep was great, very helpful on the many times I called to find location - there is no sign that says Underground Computers...a different business name. I was looking for that and not the lower placed Uhaul sign on Parliament. He was very accommodating and patient! I just couldn't discern the driveway/place to park.
Laina A.The place was a complete mess, lousy customer service; the truck was almost empty with gas; it was difficult to maneuver the truck; when coming to drop off the truck, there was no space to park, and a neighbour was stressed with the situation and didn't allow me to park; I do not recommend U-haul services.
Bruno Cezar P.Wonderful experience at this location. The gentleman that dealt with me was warm, kind and helpful. I would highly recommend this place. Fantastic
Jennifer W.Very friendly and knowledgeable staff. Keep up the good work!
Ian S.The manager is not in the place at the time of arrival. Additionally, despite being 1 hour later, the unit was not at the location. The unit marked a lack of air, however it was well inflated
Ernesto V.Very happy and excellent customer service !!
Tony R.Owner was nowhere to be found at time of pickup. Didn't answer the phone either. Eventually showed up 15 minutes later. This happened to me before at the same location
Simcha S.Super kind folks. I've booked from them 4 times now and I've always had a great experience.
Olivia Lynne B.Had a pathetic experience with uhal , where the miles were not recorded as expected! I drove approximately 45mils but they charged it for 110miles , it's a loos
Chetan R.Charles did a great job. Snowstorm and a lineup of customers in the morning.
Curt S.Charles was fantastic. He was very professional and accommodating. I was preparing to have a difficult experience but everything was seamless and efficient. I have already referred a few people. ¡Gracias de nuevo!
Jay S.Charles was super helpful
mitzi T.The pick up office was disgusting and felt like you were in the basement of a 45 year old man who still lives with his mom. The man in charge was not there when we arrived. It took a while for him to show up and we were late for our elevator reservation. The experience almost makes me laugh because of how utterly horrible it was
Ethan W.Don't thug customers
Lakshay C.I had an 9:00am booking and the office didn't open until almost 9:30
LJ S.Loved the guy running it. Maybe give him a nicer space to operate from. It was nasty at 456 Parliament in Toronto. But loved the guy running it.!
Gary A.I went to this location after a problem at 1736 Eglinton ave w and they were very considerate and even walked me out to the truck to make sure I was ok.
Amallie D.This location may become my permanent rental location. The staff and owner are extremely nice and professional. They made me feel so welcome and comfortable. Thank you for your service and happy new year
Emuakpo A.I was charged more for my kilometers though I used less and when I called them they cut the call.
Adit Raj W.There was no parking spot available at this location (it was already full with other U-Haul trucks) so I had to park it at the street next to it (a worker was present at the time of my arrival and told me exactly where to park which was helpful). Also, there was no key box to drop the key in at this location! The place was closed by the time I parked the truck and finished the mobile process for returning the truck. So I looked for the key box for about 20 min, then called customer support, was put on hold 3 times and talked to three different workers on the phone. Finally the person on the phone suggest I leave the key under the seat of the truck since no one could figure out where the key box was. This whole process took abt an hour and it was pretty exhausting since we just moved to a new city. Wasn't a fun way to end the night. Also, I rented a dolly but it wasn't provided. This made moving a lot more difficult than anticipated. Hope to get a refund.
Alexander W.I had a terrible experience. First off the U-Haul location did not open until 1.5 hours after my reservation start time which resulted in significant negative impact in my ability to execute my moving plan. It required significant modification into my plan, and could have easily been detrimental in my ability to execute my moving plan. U-Haul prides itself on customer service, however today the staff was forgetful and unprepared. I expect more from your company especially given how much customers need to rely on your services. After my terrible experience today, I should be honoured a full refund, and at minimum the $50 for not having a moving trunk available for me!!!
michael C.Great aervice
Andrew B.Amazing staff member . Please give him a big Christmas bonus he deserves it.
Hanadi M.Great staff.
MATTHEW A N.Uhaul drop off parking wasn't easy to find
Amit K.I booked the vehicle for 9, it was 2 hours late. I also had booked a dolley and furniture pads and got none of them.
Ira L.We were overcharged. The receipt says we returned the vehicle at 48064, but we returned it at 48034. Therefore we were charged 26 miles over, when we did not go over at all. The vehicle was taken out at 47077mi. Returned at 48034. Receipt states 48064. I took pictures to prove this.
Josie M.Than you for the efficient and quick friendly service.
Michael T.Keep up the good work.
NINA W.Location not upto uhaul standards. I didn't get the reserved truck I wanted and neither was my dolly available. There was no system, no order of doing this. Super unorganized.
Tyler W.Employee was friendly and efficient especially when I came and there was a large line. He was able to get everyone on their way.
Melissa F.The location needs to be updated, organized, and cleaned. I was 30 mins late starting my rental because no one was around.
Stephen M.i was very happy with the service no problem easy as 1 2 3 thank you so much kindregards
Mohamed M.Amazing customer service. The owner was extremely accommodating and helpful. Probably the best experience I've had at a U-Haul so far.
Giordan B.Charles alway has the trucks ready. When you arrive
Raimondo M.The manager was excellent and very obliging
Meredith S.Customer service agent was friendly and helpful
Seng L.There was a dirty half-eaten bunt cake and lawn chairs in a dungeon. Posters of fruit on the wall and a half naked woman
TREVOR L.Excellent customer service !! A great experience.
Tony R.I had to wait for the truck keys to come from another location. The truck we got did not have a license plate. There was a temporary plate on the truck at one-time, but it was peeling off. Luckily, I did not get stopped or into an accident. They were apologetic once it was shown to them.
Bob L.Good customer service! Great and friendly guy at reception!
ARTEM S.There is a double charge on my bill. The retal rate and the charge are totaled together so it comes to $60. Can you correct this mistake now and let me know I've been credited with a refund to my credit card.
Marvin G.I requested a dolly through the website and when I got there the guy said they didn't have a dolly and he charged me for it anyway.
Guilherme T.Online rate was 0.89/km, I was charged 1.43/km with no explanation. The estimate was 21km, but I ended up only travelling 11, but was charged the full 21km already. I booked a 24/7 reservation, but was assigned a location that does not do self pick up. Nobody called me to confirm. If I didn't call the store the day off I would've never figured out. I had to change my plans last minute to make it before the store closes. The truck has low tire pressure light but I was told to ignore it. The car also smell of rotten food that cannot be aired out. Poorly kept vehicle, I can understand wear and tear but the smell was absolutely atrocious. Absolutely horrible experience.
Chun Wai Willie W.