Comentarios del cliente para Unanimous Decision

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Unanimous Decision

Grado total:

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RICHARD M. en

Grado:

While I understand the owners of this location were stranded due to a flight delay and bad weather and could not make it back in time for my rental after the holiday, the way uhaul handled it was a joke first my reservation was for 8:30 am i get there and no one to be found and they do not open til 10 am so i call the number on the door and find out they are not coming in today and to call uhaul dispatch . which i did and was told they can only check out truck share not equipment. by this time i have to leave to get to my destination to at least do the paper work for the car i'm picking up since i also have a strict appointment time of 10 am for that . finally at 11:09 i get a call for another uhaul rep to meet me at the location to pickup the trailer so i go an hour back to the same location and he takes a picture of my license and my attachment and I'm on my way. i could have sent them two pictures and been on my way when i was there in the first place three hours prior and as far as excuse that they have to connect it , i never let them connect trailers to my truck or if i do i double check it myself because I've had a hitch through the tailgate and its not fun. Let me clairfy this was uhauls fault not this dealer.

Marcelo J. en

Grado:

It was great. Thanks

Lairyn J. en

Grado:

El cliente no dejó un comentario.

gerardo L. en

Grado:

Abdul was wonderful! He explained everything about the truck rental and made the process a very nice experience. Thank you Abdul!

Pranav S. en

Grado:

El cliente no dejó un comentario.

Dwayne P. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

No one was at the desk for this location, had to call a chain of 3 numbers to get any help. Miles were not recorded properly.

John N. en

Grado:

I took the truck with 3/4 full tank. There was no way for me to measure how much would exactly replace what I used so I filled up the tank on return and they refused to return the credits to me

AGBLO I. en

Grado:

El cliente no dejó un comentario.

arthur E. en

Grado:

Customer service is not deaf friendly. You have to call in order to get any type of help which I cannot hear on the phone being hearing impaired. The text app worked until my phone died which I kept telling them I was soon about to lose power. Had to walk around the neighborhood to find s Charger them charge it which took almost three hours. Finally got throwing and they gave me the code. The code worked for opening the box but the wrong truck key was there. So I tried to get someone to call customer service for me after waiting an hour for a passer by to use his voice and call. Was placed on hold to a point the guy had to leave. Will never use this device again. Over the past two days it has charged me well over $300 to make one move of some furniture I purchased.

Malcolm N. en

Grado:

I was expecting to have contact with a person instead of phoning for a lock box code. I never received a summary of what was setup on my contract to know whether I had the coverages I had requested in my reservation. I received a general contract that listed all legalese, but nothing about my costs or return location.

Kartik S. en

Grado:

El cliente no dejó un comentario.

Alexander S. en

Grado:

El cliente no dejó un comentario.

Rashad B. en

Grado:

This location was Awesome very Helpful and superior service I would Recommend this location to Anyone I know !!!!!

Matthew R. en

Grado:

Greater ease of check-in at the front desk, but the gentleman who completed the check-in was great and efficient!

jinendra W. en

Grado:

El cliente no dejó un comentario.

Nicholas S. en

Grado:

At pickup have to call owner to pick up, there is no one on-site; location is a noisy gym, so difficult to hear anything. Truck was clean but poorly maintained, clearly needed lubrication.

Sean M. en

Grado:

El cliente no dejó un comentario.

Edwin V. en

Grado:

The process to pick up and drop off the truck was too bad and long , this is the first time I used uhaul and the customer service is useless, they did not help with anything. I asked someone who used uhaul before too and the same thing happened to them so I will never recommend this service to anyone else.

Supriya P S. en

Grado:

No one was there when we went to drop the equipment

Loc L. en

Grado:

Relocated 3 time to pick up the truck

Joyce R. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

The website authorized pick up at a different location and the night before sent us to this site. This site has several businesses and doesn't focus on uhaul. Their small uhaul desk was un-monitored and it took 10-15 to get keys. After I was tossed keys and told to go I was called by another manager off site who had to redo the entire rental process. It was not a pleasant or service oriented experience. Other than the doll they also failed to provide the mattress covers and other add ons we paid for from our website reservation. We won't use this site again.

SANDEEP M. en

Grado:

El cliente no dejó un comentario.

paul K. en

Grado:

El cliente no dejó un comentario.

Homan H. en

Grado:

This online order is just pure stupid. I dropped off the truck to different location in sterling, va cascade Blvd location and now I have been charged $256.12. I told Abdul (the guy who rented the truck to me in Gaithersburg, md) that I can't come back to Gaithersburg location to drop the truck up. He told me that it is ok to drop it off at different location. He did not say that I will be charge for that. That's why I said that online rental is pure stupid. Someone caring with the knowledge should be at every location to make sure that these things do not happen. I filed a complain with Uhaul and also called my bank to dispute this trasaction.

amy C. en

Grado:

El cliente no dejó un comentario.

Christine S. en

Grado:

The place I was supposed to pick up the key was closed and I had to call the representative's mobile phone several times, with no answer. The national rep got through to her and she did call me back and told me how to get the key from the lock box.

Bennett R. en

Grado:

1: Maintain and check functionality of vehicle. Transmission needs work. 2. Make sure you hand the driver’s license back to the customer( license was left on counter- when we returned to get license- no one at counter, and the license was unattended on counter.

Parth D. en

Grado:

Uhaul (corporate?) called me several days after returning the Uhaul/equipment telling me that the return was overdue. I told them that I had returned everything the same day, within a few hours of pick-up of the Uhaul/equipment. I finally got a receipt on Tuesday (rental was Saturday) with the final charges. I'm assuming, they forgot to check the Uhaul/equipment back in or something, but I'm not sure. I've rented from this location before and there wasn't someone available at the front desk very quickly the first time I rented from this place either. I won't be renting from this location in the future.

Pamela T. en

Grado:

El cliente no dejó un comentario.

JOHAN ROBERT M. en

Grado:

Nothing! Everything was awesome from picking up the keys to dropping the keys off. Thank you.

Jonathan W. en

Grado:

The proprietor or employee showed up at 10:15 when the location was supposed to open at 10:00. (He was pleasant and competent when he did show up, but 15 minutes is pretty late.) That was bad enough. But it was made worse by the fact that 2 of the first 3 U-Haul phone assistants could not help me when the online pick-up did not work (your system could not locate me despite the fact that all my phone settings were on). Then, instead of packing blankets, which I'd requested online, in the back, there was a dolly, which I had not requested. That delayed me further. As a result of all this, I was a half hour late to pick up a family member because I'd thought I'd be driving away at 9:15 or 9:30, not 10:30. Not good. Going forward, I strongly recommend two things. First, advise your phone assistants to tell people who run into online pick-up trouble, as I did, to download the app; the third assistant I reached did that, and the process was fast and easy thereafter. Second, advise the businesses that offer U-Haul rentals to be sure the office is staffed when it says it's going to be staffed.

Robert O. en

Grado:

El cliente no dejó un comentario.