El cliente no dejó un comentario.Michael L.
Customer Reviews for Ultramar
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Khizar R.
The idea of mobile check in is great but it took almost 30 minutes waiting in the parking lot before I could get the keys. I tried your chat function, twice, to see what was taking so long but never received any response .Craig W.
El cliente no dejó un comentario.Nick M.
It's a gas station. No other UHaul units in sight. Didn't think we were at the right location.Paul M.
I should have been more specific as to where I would be in Kitchener, so the recommended drop off could have been closer.Paul P.
This locations is a gas station. The staff were more focussed on helping gas station customers then helping U-Haul customers. I'm not too sure why I had to pick up the truck at a gas station when there is a U-Haul outlet less then 5 minutes away. Also when I ordered the van over the phone (the online ordering was down) I asked for an appliance dolly. When I picked up the van there was no dolly. I ended up going to the U-Haul outlet to pick one up. Total waste of time!Jason H.
Signs to advise customers where to park the truck.mark C.
El cliente no dejó un comentario.STEVENM A.
Better parking spots for big trucks please!Supriya V.
El cliente no dejó un comentario.zia K.
The pick up was very complicated and the staff member seemed very confused. It took 35 minutes for me to finally receive the keys. I was not told anything about the truck (location of certain things, how to operate the ramp, information about gas, drop off expectations etc).Ana M.
Experienced staffClarence D.
Get rid of this location!! Not equipped to be a uhaul rep! I wasted an hour dealing with a van that was covered in ice/snow WHICH I HAD TO SCRAPE OFF. CARGO AREA WAS COVERED IN DIRT. This resulted in my possessions getting dirty! Luckily I did bring a drop sheet but it only covered a small area. After this experience l will never rent from U-haul again.Tom S.