Comentarios del cliente para Ultramar

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ultramar

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Marc R. en

Grado:

Friendly staff. Good service

Sebastien F. en

Grado:

El cliente no dejó un comentario.

Lee M. en

Grado:

First off we booked our truck one month before pick up at the ultramar gas station in bryson quebec. The man owner of the gas station tried to over charge us by an extra 200.00 bucks. When our rated was 121.00 plus our moving pads an dolly. He didnt know how to use the computer system. To where we had to wait over an hour to leave with the truck from there yard. My self an wife called uhaul over this matter. Plus on top of that we got one load to our new home. An found that a outter tire had an hole in the side wall. So we called uhaul road side to report it. The lady said she call me back in 30mins well that never happen .. After 2 hours i called u haul back to find out that this lady i spoke to never even put the call out for help. So this second lady i spoke with from u haul stated for sure someone will call us back this time. 2 hours go by so a total of 4 hours now. We get a call from a man an tells us they dont have any service locations around us to come change the tire an could we drive the uhaul back to the dealer 40mins away. Like what the hell u pay for the road side help then your told no noone can help u wtf.. So as we still didnt feel safe to drive it we did. Back to the ultramar gas bar.. An again the same man took him over another hour to do a exchange of another truck. To where my wife an i had to call u haul again... Out of all my years using uhaul this is an has been the worse expericance in my life . an having kids with us on our move... I feel with all of this that my self an family should be fully reimbursted all if our money back plus our gas that we had to put in both truck of 120.00 on top of 154.00.. With all of this that happen we didnt get done are move until 230am in the morning mean while we picked up the first truck at 9am in the morning.. If uhaul dont make this right an reemburse us money back. Plus on top of all of this we had to have the second truck back at 9am after getting our move dont at 230am... Serious....then i will be reporting them to the better bussness buro. An will be making a public post to the local news where we live. I feel after all that happen an the hold up we should be fully rembursted our money. We could have been stuck on the side of the road with no help... An with kids. If uhaul dont correct this an there service problem on top of what ive already stated this is an was our last time using uhaul. An in the future will will use any other company out there like buget ect.. So i hope uhaul gets in touch with me asap.

david I. en

Grado:

El cliente no dejó un comentario.

ALBERT M. en

Grado:

Over 100 packing blankets in back of truck took up to much room and I was not able to get my load in not happy at all

Louis G. en

Grado:

nothing good service

Jeff P. en

Grado:

Constantly bumped for gas bar business. Owner was arrogant and not helpful nor knowledgeable about uhaul computer. Will not ever go there again after it taking over 1 hour to return my rentals.

Jeff P. en

Grado:

Inept staff with computer. Located inside busy gas bar. Kept getting bumped for gas station traffic and customers. Took almost an hour to return truck and trailer. Very frustrating.

Mary-Anne J. en

Grado:

El cliente no dejó un comentario.

Jaques R. en

Grado:

Nothing, everything was excellent, thank you.

Gerard B. en

Grado:

We did the online check in and had to do it again at the Bryson Qc. location, I think U-haul should fix this problem, it a online waist of time. We reserved our equipment in Mansfield qc. but nobody showed up at this location the morning we wher supposed to pick it up. Ultramar in Bryson saved the day,

Peter A. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

timmy S. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

El cliente no dejó un comentario.

Cynthia D. en

Grado:

El cliente no dejó un comentario.

Pierre J. en

Grado:

El cliente no dejó un comentario.

Yvan Xavier R. en

Grado:

Le niveau d'essence indiqué lors de la location n'était pas le même que le niveau réel. J'ai dû débourser de frais additionnel d'essence afin de ne pas d'avoir un surcharge. :0(

Delbert B. en

Grado:

make sure damage is marked and the link for pics works. I could not send pics of all the damage. Make sure the truck is clean it was filthy it took 1.5 hrs to rent the truck. not acceptable

Pascal A. en

Grado:

El cliente no dejó un comentario.

Charles Jr C. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

-Vehicle was dirty in cab and box. -Summer tires in winter(illegal in our province) but vehicle has Arizona plates, dont think they get much snow lol. -Brakes spongee -Steering was loose -Vehicle needs a wheel balancing pulls to the right. -Not filled with gas, which makes it a guessing game when you have to put gas back in truck. (I was told to fill it until the gas needle is where it was when you started. REALLY! • if vehicle is full of gas when picked up, renter simply has to top it up and no fuss no must. -Was not asked to sign a contract, which seem strange on a Rental vehicle. Staff was very friendly, courteous and respectful. ° I believe this would fall to your fleet maintenance team. Yes I would rent again your rates a very reasonable.

Philip P. en

Grado:

I was kind of disappointed with the 6x12 closed in trailer , thought it would be much higher inside , rented it to get a fridge and stove but couldnt get the fridge in...too low. Everything else was great.

Brian D. en

Grado:

El cliente no dejó un comentario.

lenard D. en

Grado:

nothing

Fern B. en

Grado:

There was an issue trying to print the receipt. The clerk was very persistant and finally suceeded. She made the experience very acceptable.

Bob D. en

Grado:

El cliente no dejó un comentario.

Andre D. en

Grado:

El cliente no dejó un comentario.

ryan C. en

Grado:

Clean out the truck

Josey B. en

Grado:

El cliente no dejó un comentario.

Josey B. en

Grado:

El cliente no dejó un comentario.

Christine M. en

Grado:

El cliente no dejó un comentario.

Terry C. en

Grado:

El cliente no dejó un comentario.

David O. en

Grado:

El cliente no dejó un comentario.

paul E. en

Grado:

El cliente no dejó un comentario.

Adrien E. en

Grado:

I am not happy that I was guaranteed a truck in Mansfield QC and in the end nobody notified me that I had to go 20 minutes out of my way to pick up a truck in Bryson,QC..unacceptable and I would like someone to contact me regarding some compensation for the mistake.

Robert M. en

Grado:

El cliente no dejó un comentario.

Christa F. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

El cliente no dejó un comentario.

Maxime G. en

Grado:

El cliente no dejó un comentario.

JAMES H. en

Grado:

El cliente no dejó un comentario.

Jarrette J. en

Grado:

I waited 45 minutes just to finish the first try to get the truck the person had no idea what was going on I had to call uhaul back to get it done again and the manager from uhaul had to do it over the phone

Julie T. en

Grado:

El cliente no dejó un comentario.

DANIELLE B. en

Grado:

This is my second rental, and I will never again use U-haul. Perhaps you don't have enough competition. The reservation process is awful, and when my driver showed up to pick up the truck, he had to fill in a bunch of papers, despite my having reserved and settled everything online. And then, when he returned the truck, he had to charge to his credit card, despite me having provided my cc info at time of reservation. This is unacceptable. I'm a 60 yo woman. Do you think that I'll be picking up a 20 cf truck? I am so angry right now, I can barely see straight.

Reid M. en

Grado:

El cliente no dejó un comentario.

JULIE A. en

Grado:

El cliente no dejó un comentario.

JOHN K. en

Grado:

Your computer system is extremely slow. In spite of great & obliging staff, this part of the rental process is painful! Otherwise, a great experience.