Comentarios del cliente para Ultramar of Midland

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ultramar of Midland

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Witold L. en

Grado:

El cliente no dejó un comentario.

Margaret C. en

Grado:

The people at Ultramar did not have the reservation I completed on line at their end,.,. the Customer service person was unsure how to complete the reservation to provide me with paper i was there for over 1 hr waiting to pick up the trailer..However, when i returned it I got there 15 min over the time and was forced to pay an additional day.. therefore I kept the trailer again.. it was very unorganized.. for pick up..when we did it all on line prior for pick up.

STEPHEN D. en

Grado:

El cliente no dejó un comentario.

Peter H. en

Grado:

The reservation system has changed and I cannot make the reservation in person at the Midland location. And your on line reservation system is not great.. Also there has to be a better way of figuring out level of gas and number of miles than cel phone picture. I did not have a cel phone when I arrived

Kyle G. en

Grado:

Need to have the right equipment stocked.... (furniture dolly) etc..... but overall friendly had the right sized truck.

nicole S. en

Grado:

The location should updated there website with the proper information The location operator should review business best prectice and pick up there business phone, in order improve communication. Thank you

Mark M. en

Grado:

Ensure proper training of staff. They had processed my VIP voucher,’then three hours later removed that form of payment, and then charged my credit card. They had my contact info and voucher number, so could have contacted me if there were any problems. But chose not too. Not even sure why they would have had to change the form of payment. U-Haul customer service reps were also not responsive to looking into why this occurred, or making it right. Another disappointing experience from U-Haul.

ARNIE J. en

Grado:

The drop off was very easy, no stress...I was in and out in less than 10 minutes.

Chris E. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

El cliente no dejó un comentario.

Shane C. en

Grado:

Trailer supplied was not the one I requested which was very specific for a reason. I needed to access a parking garage to avoid using a service elevator for loading. They had to switch trailers due to the one I booked because it was not available...no reason given, despite being told I was getting the one requested during the confirmation call. I was told I had to drive 30 kms in the opposite direction of my intended travel to pick up the trailer which I was not happy about, but needed to get the move completed so I accepted it. Until I showed up at the location and after 30 minutes of waiting for what was already a later start than I had requested, I was told the trailer was dropped off at a different location another 22 kms further in the wrong direction. So now I am driving 50 kms one way in the wrong direction, just to pick up the trailer. After finally getting to the location I was moving from 2 1/2 hours late, I finally got started. After loading, I attempted to connect the trailer back to my SUV and the receiver on the trailer was stuck so the ball on my hitch wouldn't fit into it. Another 40 minutes wasted. When I finally got that working, I noticed the passenger side tire was almost completely flat. Remember, I'm in a parking garage. If I didn't have my own compressor I'm not sure what I would have done. It turns out, there was a slow leak which meant I had to fill the tire 4 times in the 2 days that I had the trailer. You can draw your own conclusions about how happy I was about this whole experience. Then they actually tried to argue with me over whether or not I was going to be charged for dropping it off in Barrie as opposed to driving it all the way back to Midland and wasting another 100 kms of gas and my time. Never again!!!! To hell with Uhaul.

shawn E. en

Grado:

Took way too much time and hassle to book and pick up the vehicle.

Pierre W. en

Grado:

I called the dealer (705-417-1518) and got an answer after more than 15 tries (try reaching the dealer at the above number, you will see what I mean). The dealer confirmed having a 5' x 9' open trailer available and gave me your 1-800 number to make a reservation, which I did five minutes later. The reservation was made for 11:30 am on August 9. For an unknown reason, you later changed the time to 5:30 pm. I showed up at the dealer at 5:20 pm but the trailer had been rented to another person and had been due to be returned at 4:40 pm per the dealer, but had not been returned yet. The dealer handed me your 1-800 number asking me to make other arrangements, which I declined to do. I asked him if he had called the other person; he said he had tried once but got no answer. I asked him to try again, which he refused to do and he became most uncooperative and refused to continue the dialogue with me. I stayed around and the trailer finally arrived at 5:45 pm. The person who had rented it assisted me in attaching it to my vehicle (the dealer had offered no such assistance despite the fact that I am 75 years old). Mind you, the uncooperative and rude employee was alone attending a self-service gas bar, convenience store, propane tank fill-up service, and the U-Haul dealership, however, that does not justify the treatment I was given. I returned the trailer at 6:50 pm. For your information, your web site shows the dealer's address as being on Young street; it should be on Yonge street. Also, you show another dealer location with the same phone number at 1021 William street, which is incorrect.

Haylie T. en

Grado:

El cliente no dejó un comentario.

Stephen K. en

Grado:

El cliente no dejó un comentario.

michele V. en

Grado:

Your staff are pleasant and the truck ran well and was clean. Originally I planned to book a large trailer but it was only available to pick up in Coldwater (too far) so your staff said she would honour the price of $30 but the invoice did not reflect this.

CELINE B. en

Grado:

El cliente no dejó un comentario.

MICHAEL T. en

Grado:

Here is my story: I reserved, on line, a 20 ft UHaul truck to move my son to North Bay from Midland on July 20th with a pick up date of Aug 1st, at the Ultramar Gas station in Midland, Ontario. Upon arrival I was told the truck was a 26' one, which was OK as it gave us more room. Not sure if the charge was the same as a 20' truck! I walked around the vehicle to look for the "X" s indicating previous damage to vehicle that I would not be held liable for. All OK. I fueled up- $130- as truck was 1/2 full and my trip was approx 3.5 hrs and didnt want to stop on route. Travelled on divided highway (Hwy#400 north towards Parry Sound , where I would take a 2 lane highway to Hwy 11 north to North Bay, Ont. On our way towards Parry Sound, on the very busy Hwy 400, the drivers side mirror assembly and arm fell off and smashed onto the passing lane of the divided highway. I quickly pulled off the highway and noticed the vehicles following me trying to avoid the debris. I could only see from the passenger side mirror. I was on a bend so could not see if any vehicles had hit the broken mirror and could not walk back because of safety concerns and the fact vehicles were travelling at 65-70 miles/hr. (In Canada the posted speed on these "freeways" are 100km/hr but most do 130km/hr! I called the 800# to report the incident (1-800-468-4285) at 12:12pm-- Arizona> The woman who answered expressed her concern and we discussed options. She pinned my location and said she would call be back. At 12:50pm Aug 1st. she called me back and indicated that my only option was to drive to Parry Sound (20 minutes) and the dealer there would replace the mirror with another one of a similar truck. My concern was that I had no drivers side mirror and driving at 65miles/hr on a very busy highway. My wife was driving our pickup truck, travelling in front of me and witnessed the incident. I had her follow me, using my passenger side mirror I was able to pull out safely and exit off the highway onto a secondary road after 10 minutes on the highway. We made it safely to the Parry Sound uhaul dealer. There we received the best service from Matt who replaced the mirror while we went to gas up and have a bite to eat. High marks to him at the Parry Sound dealer....That place was clean, professional and they managed the process efficiently. We left after 45 minutes, on our way to North Bay. The same woman from UHaul (sorry I didn't remember her name) called me back again at 2:27pm while on route to followup with me that the mirror was replaced and all was good. I indicated that mirror had been replaced and was happy to be on our way again after a 2 hr delay. My concern is that these Uhaul vehicles are not professionally inspected on a regular basis. Is it the dealer who is supposed to walk around and check the status of returned vehicles. In my experience with renting Uhaul's, none have been from an a garage with a mechanic on staff. I would like UHaul to send out a notification

Tom R. en

Grado:

Completely unprofessional. Arrived at 2:46 and left with the truck at 3:25. Service agent in Midland took 30 minutes to process my order. He kept serving other customers while trying to complete my order. He even served another UHAUL customer before completing my order. He was also not aware of my truck drop off in Ottawa. This agent was alone serving gas, convenience store and UHAUL customers at the same time. I was the third priority.

VIRGINIA M. en

Grado:

El cliente no dejó un comentario.

Ron M. en

Grado:

El cliente no dejó un comentario.

MICHAEL R. en

Grado:

The truck has some excessive play in the steering. one has to continually move the steering left and right. just to maintain a straight line.

Sandra M J. en

Grado:

Always take photos of your kms and gas gauge before and after your event. We did and it paid off in the end. Great company to deal with.

John V. en

Grado:

El cliente no dejó un comentario.

Michelle B. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

Steve A. en

Grado:

VERY, VERY, VERY SLOW check-in every time I rent something from U-haul even though I did the pre-check-in.

Wayne M. en

Grado:

Ideal experience, first time I've rented UHAUL, but will again.

Kaylee K. en

Grado:

El cliente no dejó un comentario.

Serge G. en

Grado:

unable to provide the equipment we needed, provided alternative but at a cost

robert P. en

Grado:

The lady was great was fast and efficient.

Kait B. en

Grado:

Employee wouldn’t come out to inspect the truck and flatly said they wanted nothing to do with uHaul anymore. We wanted confirmation that the fuel was adequate and that the truck was in good shape and they simply asked us to take a photo of the fuel gauge. That shouldn’t be the renters responsibility.