Comentarios de los clientes para Ultramar of Midland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Ultramar of Midland

Clasificación general:

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Barry C.
Clasificación:

Great service by the owners of this location. I didn't like having to deal with a central office to make the booking. I find it easier and faster to talk to the location directly. I may raise the rental cost a bit but an electric winch on the tow dolly would be a great addition for loading a vehicle that doesn't run.

STEVENJ F.
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El cliente no dejó un comentario.

Leona L.
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El cliente no dejó un comentario.

James M.
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Friendly and easy to deal with. Thanks!

timothy C.
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Trying to pick up my initial rental was a nightmare at this location. The person was not helpful in anyway, had his head down on the counter and just telling me to call head office. This was on the first attempt to pick up my rental. Had it rescheduled for the next morning at 7am when the establishment opened and he told us to come back in half an hr, i was not thrilled with that as we need the rental to start loading it up that day. After this we changed our rental pick up to waubenshene location. The only reason we took a rental from this location is that we needed a 2nd rental and this was the only location available. When i returned the rental a different person was working, this young man working was very helpful, polite and was pleasant to deal with when returning the truck. As much as this was a pleasant interaction, i would not recommend this location to anyone.

Bryan R.
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The only downside of my experience was the fact there was no cord extension from plug to plug unit on my truck. We had to borrow one from another unit. Easy fix and on our way. The trailer was other wise great.

Sheena G.
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I had to pick up the truck in midland instead of Coldwater which was 5 min away from my home. U-Haul should have arranged to delivery truck to this destination... As well I didn't get the 26' that I ordered...instead it was 20'...very inconvenient!

Patrick S.
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El cliente no dejó un comentario.

ROBERT W.
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El cliente no dejó un comentario.

Tim B.
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El cliente no dejó un comentario.

Neil T.
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The Ultramar service is terrible and I will not be using Uhaul from there - if at all. The car was not clean and the gas was not filled. It leads to assume there was no cleaning of the vehicle after its last use (this particularly troubling during our current situation). Furthermore, the service of the Ultramar employee was very troubling. He was aware the van was only filled half way and did not make any effort to fill it up. Prior to pick up, I had tried to call Ultramar many times during regular hours to have a few questions answered, nobody picks up and there is no voicemail. I'm very disappointed. I am planning on writing a review and speaking to a Uhaul rep.

Kim D.
Clasificación:

I booked it and called to confirm only to find out the booking was all wrong. I had to rebook another and was quoted a price. Only to be charged over a hundred dollars more. I have always used uhaul and have been happy but very disappoint this time. I don't think I will use them again. The man was really rude when I questioned about the price.

Jason L.
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Have the equipment ready and hooked up.

DIANA C.
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It is not this service location that's the problem - it was the series of problems with my rental - your phone rental service centre first suggested the wrong vehicle which meant I over paid for a bigger vehicle and more gas than necessary. Then that large vehicle wasn't available when I went to get it - and I got an even bigger truck to move one used washing machine. I paid twice as much to UHaul than I did for the washer. The mileage rate was ridiculously high - and I think they charged by kilometres not miles. But worst of all, when I have called to get help - I was waiting on the phone for more than an hour the first time for a series of managers etc. Then I'm told I needed to call again - then wait forever on the phone each time for another manager. In total I called at least 4 or 5 times for so- called “customer service.” Only out of sheer persistence did I finally get some rebate on my complaints but not enough - and certainly not worth all the time and trouble I took for it. I will think very hard before using UHaul again.

Letitia H.
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El cliente no dejó un comentario.

Guy L.
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During a pandemic we would've expected cleaner in front cab.

DWAYNE S.
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El cliente no dejó un comentario.

Sylvia C.
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This location was friendly, efficient & courteous

kevin G.
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I was charged $30 for insurance that I did not request or agree to.

Tina C.
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I would only recommend this location as it is the only local uhaul. The gas station is very busy, one of the busiest in town and there is only one employee to handle the uhaul and the gas customers. Took almost 30 mins to get truck, even though I had filled out all info online ahead of time. Even took pictures of licence. Its suppose to make thing faster but in fact took longer cause I used my time before going there and then again while I was there. I really glad I wasnt someone waiting to pay for gas but also feel bad for them for having to wait that long.

Kelly N.
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Unfortunately it was chaotic as it was at a gas station. And there was only one person working and they were dealing with several U-Haul drop off's and regular clients :( Overall this was not a good experience with U-Haul

Greg H.
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I went to get the truck they didn't have any record for me to get it. I phoned uhaul on hold for 20 minutes then told it was at another location went there it wasn't there call back on hold sent to another location then they said oh no it's at the first location after all Needless too say not a great experience and burnt a lot of fuel and time for nothing

Peter L.
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The experience was fantastic, lost of air conditioning, space etc. The only issue are the American licence plates in Canada, and this is due to the negative views on how the US is handling the Corona Virus. We had several mad drivers pass us and assume that we were American, not a popular group of people in Canada right now.

Telfer H.
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Inside of the vehicle was dirty. Also, I was furious to find out that I had a 30 mile limit, which should be pointed out at the time of rental.

ashley P.
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You need to have more staff at your location. The man that was taking care of U-Haul was also taken care of a busy gas station and convenience store. He got extremely frustrated and even swore at us using the f word. I was humiliated in front of a store full of people My daughter rented the truck her name is Ashley Patterson as she was moving to Brampton from Midland the July Fourth weekend for Father William Patterson myself Katherine Paterson worship return vehicle. My daughter has forwarded this so we could send it into you.

Jay F.
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El cliente no dejó un comentario.

Nick H.
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El cliente no dejó un comentario.

Christopher S.
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When we reserved a truck almost 2 months ago we considered it may not be at the location we expected, however being downgraded from a 26 foot truck to a 20 foot truck and having to drive an hour and a half to pick it up on the day we moved was more than disappointing. Upon calling to clarify our needs and try to get a solution, we were met with an abrupt male at the location and then were accused of booking our truck in Midland even though it was booked it Aurora. We also were never given an explanation of why this was the case. A total and blatant disregard for our feelings, finances and time were beyond frustrating and disappointing. Will never use uhaul again.

Michael F.
Clasificación:

Ultramar midland deserves to have its U-haul license/contract terminated. This story begins with a reservation I placed online about 10 days prior to pickup. About 3 days after the reservation I went to ultramar to confirm this was on track. The young man at the cash had no idea what I was talking about and made no attempt to help. Instead he pushed me aside for 20 minutes to ring through gas customers, I left the location at this point. 3 days later I return to ultramar seeking confirmation of truck rental, again the young man was of no help and actually became very rude with my wife. Telling her she needs to listen to him or she's not getting a truck. Tell her ah can take a 10 foot truck now or leave. This was 3 days prior to moving and the truck requested was 20feet. I spoke to 3 separate u haul reps on the phone that day to confirm this rental is reserved, I was informed the only truck available was 15 feet. Not the 20 feet my order was for originally. A company that's principal selling point is RELIABILITY utterly failed and this has been an extremely stressful move due to ultramar. It's unfortunate u haul seems to have a monopoly on the moving game or I would go anywhere else out of convenience.

Abraham J.
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This guy sounded like bullying me. I booked a reservation and when i went to pick it up he said hw has no trucks available. I said i have reservation then his answer was he had a customer before me for the same truck and he wanted the business so he gave it to them. This is not acceptable you have to remember that i had a booked reservation and he gave the resered truck to someone else. So i contacted customer service and they only had an option for mw to pick it up from another location which was 50kms away from me, i refused to do it so i had to wait untill 3pm to get the truck retured from the other customer. It was just a waste of money and time. These type of customer service is not acceptable at all. I was reading through this locations google reviews everyone has the same complaint. The guy who is running the business is just soo rude idk why he is still in the business. He should actually be taught how to behave to a customer and basic manners. I would never gi to this location anymore and i dont suggest this to anyone. I am eagerly waiting for a change. Thanks

Tom H.
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The man at location was helpful and friendly , the trailer was missing the wires to hook up to truck , so I just took it off another trailer . I had to drive 1/2 hour out of my way to rent the car transport as the uhaul 5 mins from my house did not have one , had to return trailer at same place I picked up it I was going to be charged double the rental fee , and there were 2 trailer at that location . .So good experience at the rental place , but bad policy from uhaul

BILL L.
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El cliente no dejó un comentario.

Trista M.
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The individual working was very helpful and she was excellent!

Robert C.
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I had reserved my 20 foot truck For May 30 and May 31. When I went to pick up the truck there was nothing available. They suggested that I come back on the 31st. I did and after an hour on the phone I was able to change my reservation from a 20 foot truck to a 10 foot truck as that is the only size they had. So. I took the ten foot truck and had to make twice as many trips to move my stuff. No big deal but they charge By the mile. I reserved my truck weeks ago. It should have been there as expected

PENNY W.
Clasificación:

Get a new location for Uhaul service. Upon my returning Uhaul cargo van, I noticed all 4 of my tires were completely flat. And my car was blocked in. The employee that works at Ultramar first led me to believe the owner of the place, slashed all 4 of my tires, as he was pissed my car was parked there. He told his worker to block me right in, tell me that the owner did it, as I was blocking part of the air compressor for tire fill up. When I called the police, the employee moved his SUV, and said no the owner let all the air out of all 4 tires So the owner vandalized my car, and scratched the side of my car in the process. I will never deal with that place ever, and will make sure to show my pictures of my car sitting there with all 4 tires completely out of air. Police have a record of it now, and have spoken with the employee, and owner. You just cannot treat customers like that, or there vehicles.

Artur R.
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Fix lights ,wires old and broken

Arni O.
Clasificación:

When I booked the van and when I collected it, there was no mention of a charge fir Collision Damage Waiver. It was applied to the bill only after I returned the van. There was no opportunity to reject this charge and that is totally unacceptable!

TREVOR R.
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Charged for 10 days when only rented for 8 days? Vehicle was returned on saturday and was still charged up until Monday. Staff are not reviewing inventory daily obviously.

Bruce P.
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El cliente no dejó un comentario.

WILFRIED P.
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Perfect trailer for the job.

Steve P.
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Customer service was excellent

MARK W.
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El cliente no dejó un comentario.

David L.
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El cliente no dejó un comentario.

shanda L.
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Received truck dirty but the Ultramar Staff were wonderful and extremely helpful!

Alexandra F.
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The truck was ready upon pickup, however it was filthy inside the cab, as well as filthy in the back, with dirt. Also, the transmission seemed a bit conflicted with changing gears, whilst driving, and placed in Drive. I think truck maintenance is a must. However, it managed to get us all moved, and home safely, so that-we are grateful for.

W-John G.
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Replace this location with one that represents your company. A horrible experience but my complaint was quickly dealt with by your head office is a satisfactory manner.

Peter B.
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El cliente no dejó un comentario.

Karrie L.
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The centre consul for drinks was dirty- we needed to clean it before using. The box was sandy and small pieces of drywall and we needed to sweep it out before using. Seems to be the same wherever we rent a 15'' U-Haul truck. Otherwise courteous and quick key pick up and drop off

Terry C.
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The only problem I had. Was that it smelled like smoke. So I put an air freshener in the truck

April L.
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We wished that the truck was sanitized with the fact that we have no idea who has been in contact with the truck, so we were forced to wear gloves and masks while driving this truck incase of covid-19 transmission.

Rod C.
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El cliente no dejó un comentario.

william C.
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The people at Ultra mar were very courteous and helpful, as always. I would recommend this location to friends, and use it myself whenever I need a truck. Thx Bill C.

Robert D.
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Shorten waiting period when bringing back truck it took longer to bring back rather than pickup busy place

Rob H.
Clasificación:

This location needs to answer the phone or at the very least have Voice mail as an option. That seems to be the largest source of frustration for this location. The reviews I read going back a few years all referenced that. It is apparent that these reviews are either never read or no one cares to deal wait it. Other than that this location is great.

Sarah S.
Clasificación:

The cashier was very rude and made me wait for a very long time while she served other customers. It was probably about a 20 minute wait, which cuts into the time I had with the truck. Once we got to the location we opened the truck to find that the inside was filthy! I took photos to document this. There was a huge sign that said there was a $25 charge if the truck was not cleaned. When I informed the guy at the rental place he asked if it was “clean now?” I said no, it wasn't my mess I wasn't cleaning it and I wasn't paying the charge either!

mike G.
Clasificación:

I actually only needed a haul trailer for one day but none appear to be available in my local area. Renting the daily rate of a 10 foot at $0.70 per mile is not practical for any long distance. I ended up renting a 10 foot on a two day rental with some mileage but at $300 including gas, I still think it was too much for what I needed to move.

Lana V.
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El cliente no dejó un comentario.

Sergiy K.
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El cliente no dejó un comentario.

Alexander K.
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El cliente no dejó un comentario.

Anne D.
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El cliente no dejó un comentario.

Steven K.
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The man admitted he hadn't been out to look at the truck or clean it prior to us picking it up. He did not walk us out to it to confirm gas or anything, we kept having to go in the store to talk to him.

Warren R.
Clasificación:

Not happy with Uhaul.

Jeffrey S.
Clasificación:

Store didn't know anything and couldn't make reservation Had to call to make reservation Mileage was off by 100 miles Truck was dirty Truck frozen shut Broke my boot trying to open cargo door Broke my snow brush trying to defrost truck Stuck in the parking lot because it wasn't plowed Spent a lot of time on hold or waiting for store to serve other customers

Jennifer B.
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El cliente no dejó un comentario.

william C.
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I was very happy with the courteous service and help.Also it was quick service.

Scott D.
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Showed up to pick up 20ft truck this morning to move my mother. When I tried to rent a trailer they said don't have any so asked for 10' truck. They called me back from head office and said only have a 20' that we will give you at 10' Price. Said sure. Got to location this morning to pick it up and told the person I was here to get the 20' truck. He said we have a 10' so you get that. I responded my showing him my confirmation of the 10' truck. He called his boss. I was told after he hung up that I can only have the 10' truck as per his boss. Getting frustrated now he said I would have to call Uhaul customer service. So I did, explained the situation. They confirmed the 20' at 10' Price. Person at the location said no. His boss told him 10' only. Person on phone for head office said the order was already placed and just get the truck to the customer. Finally I received the keys. Not sure why the confirmed email and reservation number was not enough to get in and out without starting my day off with an argument. Why did I have to call head office to confirm the price. Isn't that what customer service is supposed to do? Was treated fairly after that point.

Lyle F.
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I reserved a 15 ft truck. There wasnt a 15ft truck available when I went for my pick up. I contacted uhaul the day before and was told there would be a 20ft truck available and would adjust my daily rate to $29.95 and mileage rate to .49 cents per kilometer. These adjustments were never made and I over paid for my rental. Not good customer satisfaction. Uhaul should keep there word on the rental rate I was promised by the reservation dept

Wolfgang C.
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El cliente no dejó un comentario.

Celeste S.
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El cliente no dejó un comentario.

Karen C.
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I understand that it is a small town and that perhaps there isn't enough business to install a full time staff just for the rentals, and that would ensure snowplowed lot and cleared windows or even just a windshield brush, but I tried to phone the local UHaul number the day before booking to confirm that the branch actually had inventory, but the customer had not initialed the mailbox for messages, and then when I discovered the business was actually the Ultramar I tried that local number, and that, too, was uninitialized. Its a little unnerving to book 2 guys for labour and a storage place without actually knowing if the van will be there. Luckily it was, and I was a little nervous the van would not be able to get out of the snow as the lot was barely touched with a plow, but it did, luckily, because of some swift driving on my part. Other than the lack of readiness of the van (understandably given the circumstances) I found the server at the desk quite friendly and professional.

Simone N.
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Make sure that what I have made reservations for is there when I pick up or at least call me to notify me that my reservation is not there. Now I had to find out when I picked it up that the 10 ft cubicle I rented was not there (never was according to the people that work there) and they can not give me a 15ft cubicle instead I have to call and get my reservation changed instead. Phone call took an hour. Lady on the phone said she would apply a 50 dollar discount as I did not get what I should have gotten but she could not do it that day so I had to call again myself the next day to get a $50 discount. Which not even covers the extra cost I had for gasoline and the extra parking space I had to pay for as the truck is 5 ft longer and did not fit in my reserved paid for parking spot.....

Tammy S.
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El cliente no dejó un comentario.

ramona H.
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The representative was very rude. The gentlemen in front of me had booked his rental 3 weeks in advanced and was told "too bad" it wasn't available. As well with my own rental he was very rude and would not accept the prepaid visa payment and indicated that the unit was not available - I did get the rental- I would strongly encourage you to find another location to represent you. I will never use uhaul in midland again only because of the representative

lesley D.
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El cliente no dejó un comentario.

Grant L.
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Truck was filthy the box was not swept or cleaned the was mud and dirt on the floor. Good thing I pack most of my stuff in plastic bed bags. There was 48 km to empty in the gas tank. The rental agents were good and the only reason I would provide any recommendation for this location. But the truck, very poor

valerie D.
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They got the size I needed wrong. They are into a half hour of my time doing the contact. And when I went to drop it off I had to come back the next day cause the guy working had no idea how to charge me and I woke up the next morning to an email saying it was deducted from my credit card after I specifically asked for it not to be! Needless to say I flew into that store to have a freak out.

Bill T.
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El cliente no dejó un comentario.

Shayla G.
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The truck I rented was unavailable therefore leading me to have no choice but to rent an additional. My preferred pick up location was changed without notice, I never received call or voicemail of pick up instructions leading me to have to call myself and being on hold for almost 20 minutes. The additional truck was waiting to be serviced and had battery issues. Overall I will never be using this company again, I rent trucks frequently and gave this company a chance. I feel this was a large and costly mistake.

Anna M.
Clasificación:

The owner, an older guy, I assume of the Ultramar station who did the initial bookine/acceptance of credit card etc, needs to improve his customer service. He got mad at me for not knowing the exact mileage I was going to travel and told me to figure it out by calling a number he provided and told me if I don't like doing it, then leave and waved me off. creating a scene/drama. Maybe it can be seen on their security camera. I told him to "ssshhhhh" and no need for his anger and the way he was treating me and he told me not to shoosh him and to leave. Then he calmed down and gave me the assumed mileage calculation and paperwork and I left. He must have had a B in his bonnet that day or something.

kevin R.
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El cliente no dejó un comentario.

John-Paul M.
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With the expectation of a quick self-checkout I found that the Android u-haul app wouldn't accept any pictures taken and instead had to start the process over on an IOS device. Then had to wait in line with 4-5 others trying to rent a vehicle. The sole employee available, who was friendly and did his best, had to work the cash-register for those purchasing gas while supporting people trying to get a u-haul. It wasn't a quick or particularly pleasant experience.

STEPHEN D.
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El cliente no dejó un comentario.

Keith H.
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El cliente no dejó un comentario.

Douglas H.
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Challenging for the staff since it is a busy gas station. But he got it done. Limited supplies based on their available space. It is not their number 1 business

Greg H.
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El cliente no dejó un comentario.

Steve P.
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There was a problem with the system where it claimed I needed to put more fuel in the vehicle. It caused a hassle and I had to call uhaul head office to deal with it. Then they charged an extra 2 bucks because I went 5 km over. There was no clarity on the mileage I had for the rental, and for 2 bucks, just eat the cost. Your questions don't cover the other service issues at uhaul. Next time I'll try another company to compare service.

Bonnie D.
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El cliente no dejó un comentario.

Jeff F.
Clasificación:

I reserved at trailer and hour before I was scheduled to pick it up I was contacted to say it was taken to another location leaving with little option. The company set me up with a huge truck that I didn't want then charged me an extra day and gas convenience fee dispute returning on time and filling up to where it was when I rented it. Horrible experience!

kevin K.
Clasificación:

I don't understand why this cost so much I got the truck at 9 in the morning and yes I was late store was closed but it was around 11 that night and to top it off it was under a half a tank and they have it posted that you fill it up and that not the first time so please tell me why my bill was 248.00 dollars for my time I had it

Justin P.
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Overall he service was great and the manager was able to answer any questions I had.

rachelle B.
Clasificación:

You are quoted one price on the phone and you are charged a higher rate when you arrive to pick up your truck.

Joseph C.
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El cliente no dejó un comentario.

Scott O.
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Absolutely ridiculously rude customer service. First we got notice the day before our move that the closest truck was 70km away from us. Customer service hung up when we asked why we would not have got notified sooner than the day before. After driving to a different town to pick up the reserved truck (that was already paid for) it was double booked. All Nishanthan did was yell at me about how he's not giving us the keys and how it's not his problem even though we had a confirmation paper with the truck number on it.

Trevor M.
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El cliente no dejó un comentario.

Ken D.
Clasificación:

I much prefer the original agreed pickup site (Pine St, Waubaushene); the fold down trailer fender was bent, side marker light was not functioning, one tire had a metal barb sticking into the rubber tire

roger H.
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El cliente no dejó un comentario.

Patricia M.
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I booked a 26 foot truck for my move .. and ended up with 22 foot .. making me move twice!!! Someone owes me a refund !!

Sarah B.
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Have all equipment ready at the pick-up point designated by the customer. Seems pretty simple.

Witold L.
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El cliente no dejó un comentario.

Margaret C.
Clasificación:

The people at Ultramar did not have the reservation I completed on line at their end,.,. the Customer service person was unsure how to complete the reservation to provide me with paper i was there for over 1 hr waiting to pick up the trailer..However, when i returned it I got there 15 min over the time and was forced to pay an additional day.. therefore I kept the trailer again.. it was very unorganized.. for pick up..when we did it all on line prior for pick up.

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