Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)

2,350 reviews

3990 Prince Of Wales Dr   Nepean, ON K2C3H2

(613) 692-6670

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(613) 692-6670

3990 Prince Of Wales Dr
Nepean, ON K2C3H2

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Lisa Mufuele 
Rating:
1.0

I want to understand why it was charged twice a day if I didn't use the truck for 24 hours. I put gasoline and left it at the level above what the gasoline was and you still charged me $12.36

JULIO CESAR 
Rating:
5.0

Awesome experience. Quick in and out with no hassles and clear explainations

Daniel Gauthier 
Rating:
5.0

Customer did not leave a comment.

Robert Sincennes 
Rating:
5.0

Customer did not leave a comment.

Mohammed Ali 
Rating:
5.0

Make sure the cab as been cleaned by previous renter.

Michel Doucet 
Rating:
5.0

Customer did not leave a comment.

Yash Gajbhiye 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

Customer did not leave a comment.

Michael Franey 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

Very speedy customer service and very helpful and my experience was wonderful:)

Crystal Lafrance 
Rating:
5.0

Friendly staff, easy communication and a smooth transaction. Will use this location again. 👍🏾

Yvonne Danquah 
Rating:
5.0

Customer did not leave a comment.

William Brown 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

Customer did not leave a comment.

Amanda Nishimwe 
Rating:
1.0

Very rude staff! Very arrogant both old guy and the young guy cameron dont know the name of thr old white guy! Zero customer service never going to come back and reccommed this loaction

pankit kumar 
Rating:
1.0

Bad service

Saad Ali 
Rating:
2.0

Customer did not leave a comment.

gang Tian 
Rating:
3.0

The lady doing the reservation was slow and very snarky.When the customers were getting restless she pointed out this was a no hostile environment.Nobody had said a word but we all had commitments and the reservation would not allow us to book before 9am.She then tried to scam me by adding an insurance option even though I had declined online.She then tried to insist I needed commercial insurance to pull a trailer,which is totally false.

DERYK MCGRATH 
Rating:
4.0

Drivers window was left open and it rained so seat was wet

ann dawn 
Rating:
5.0

Customer did not leave a comment.

Matthew Fenton 
Rating:
3.0

I had problems with the app to use my location. Vehicle was dirty.

Rodrigo Galdino De Souza 
Rating:
5.0

The chain attachments were very difficult to attach,we had to use a hammer.Our Mazda had a factory installed trailer option.Some u bolts would have helped.

DERYK MCGRATH 
Rating:
4.0

Customer did not leave a comment.

SERGE LEVAC 
Rating:
5.0

Customer did not leave a comment.

Son Dao 
Rating:
1.0

Signed up for a trailer, dolly and pads. Showed up and they said they had no dolly or pads, a big part of what I was going to use the trailer for. U-Haul trailer has corrosion all over, a broken rail and a broken backup/license plate light Significant dirt in the trailer The owner made me do the hookup and unhook and didn't bother to check for safety. Worst U-Haul location I've used so far, I'd go to one of the main stores next time even though they are further.

Dean Saroop 
Rating:
5.0

I love the staff! They're so nice!

Cheryl Lemieux 
Rating:
5.0

Customer did not leave a comment.

Ryan Brooker 
Rating:
5.0

Customer did not leave a comment.

Jill Miller 
Rating:
5.0

Customer did not leave a comment.

Kevin Seldon 
Rating:
5.0

The text messages for reserving and renting are a scam. I returned the truck and followed the links but each time I hit continue after entering the mileage gas and taking a photo of the dash, the page would not load so I assume I will be billed and extra $20 for not filling out the return on line. I tried booking on line and couldn’t the links just don’t work.

randy mckendry 
Rating:
2.0

Unit was buried in snow & Frozen to the ground - took me a half hour to dig it out. U Haul Rep was very kind but at 78 yrs old - he could not help physically. I reserved a unit with Ramps but was given a unit with no Ramps.

Darren Kiervin 
Rating:
1.0

terrrible. so far the charge is not finalized.

zhaosan Yin 
Rating:
3.0

The truck we received was from a USA state in a warm climate, and either there was no washer fluid or it was frozen solid. The day we picked up the truck it was -15°c and the roads were messy and we had to stop and use snow to clean the windshield. I had also requested blankets and a furniture dolly but the pickup location informed us when we arrived they had neither available. This was disappointing for us but luckily we had our own backup equipment but others may not have been as lucky. I wasn’t informed that we’d receive a text message to check the equipment before leaving the site and by the time I saw the message we were far enough away from the location I wasn’t able to complete the form. Again, we purchased insurance so I wasn’t too concerned but all these details would have been good to know and be told before we left the building.

Christine Fish 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
3.0

Have more options available at the site located where I reside. In order to rent the size trailer I needed required an hour drive for pick-up and return of the trailer.

Robert Goguen 
Rating:
3.0

The location did not have any blankets which I preordered. This left me in a bind.

Alanna McDonell 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

Customer did not leave a comment.

Lorna Schmidtke 
Rating:
5.0

Don,t know!

Daniel Sweet 
Rating:
4.0

The back was full of dirt and foam from previous use. I had to borrow a broom and clean it out.

Rob Tereposky 
Rating:
5.0

Great pricing!

Daniel Sweet 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
3.0

The cab of the truck was not as clean as I expected. It wasn't horrible, but it doesn't look like it has been cleaned in some time. Slight smell of cigarette smoke and small bits of debris and dirt on the floor in the cab. Several contracts from previous customers on the seat and in the glove box. The box of the truck was reasonably clean and ready for our furniture. The two gentlemen I dealt with at the pick-up location were very friendly and quick to answer my questions. Overall I am satisfied with the pickup location but I think a small amount of effort in cleaning would have made a better impression.

Robert Simpson 
Rating:
5.0

Customer did not leave a comment.

Louis Campanaro 
Rating:
4.0

Customer did not leave a comment.

John Wilson 
Rating:
5.0

Customer did not leave a comment.

john emond 
Rating:
5.0

I could move in and out with a great truck I needed. Using remote mobile services, it worked perfectly.

SANG TAE KIM 
Rating:
5.0

Customer did not leave a comment.

Vernice Flordeliza 
Rating:
5.0

Very accommodating and pleasant!

rosiland kinnear 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

Excellent experience. Very easy rental.

robert fallenbuchl 
Rating:
5.0

Steering on both trucks I recently rented was negligible. Wobbly power steering and loose steering wheels made for difficult longer journeys at higher speeds.

Rory Mcglynn 
Rating:
3.0

The app did not allow for the uploaded pictures of damage to be received, the app did not progress past the continue phase to enter the information on vehicle damage. The on-site attendant was helpful and friendly.

William Melody 
Rating:
5.0

Customer did not leave a comment.

dave harper 
Rating:
5.0

Customer did not leave a comment.

Maxim Campbell 
Rating:
5.0

Great staff and service. Ready to meet any request. Highly recommended UHAUL dealership.

douglas duggan 
Rating:
5.0

Ultramar Gas staton parking lot is very busy. You should consider having signage or someone directing traffic during peak hours.

Paul Ting 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

The app got stuck and needed to be reloaded a few times. Add timer or something to notify the user that the approval process is happening, because I was unsure if it was actually working.

henry quach 
Rating:
5.0

Customer did not leave a comment.

Peter Chisholm 
Rating:
4.0

I ordered furniture pads ( 1 dozen) with my order, however when I picked up the equipment there was nothing there, I asked the representative and he told me that they are not available. Thanks

John Ghaly 
Rating:
5.0

Customer did not leave a comment.

Hussein Hamdan 
Rating:
5.0

Customer did not leave a comment.

Brian Friel 
Rating:
5.0

Customer did not leave a comment.

SCOTT WILSON 
Rating:
4.0

Customer did not leave a comment.

Kevin Scully 
Rating:
2.0

Customer did not leave a comment.

Pramod Muthiyalappa Bhaskar 
Rating:
5.0

Customer did not leave a comment.

gil pryce 
Rating:
4.0

Customer did not leave a comment.

Lisa Ngoy 
Rating:
5.0

Customer did not leave a comment.

gilliam-fisher pryce 
Rating:
5.0

Customer did not leave a comment.

steven clark 
Rating:
4.0

Customer did not leave a comment.

Barbara MacEachern 
Rating:
5.0

Customer did not leave a comment.

francis charron 
Rating:
5.0

The iPhone app didn't work at all for pickup or dropoff (no way to even try), but the pickup and dropoff processes at the counter were fast and easy. Next time I won't even try to use the app.

PETERD MANSON 
Rating:
5.0

Everything was great - very efficient

G-ROBERTA SMITH 
Rating:
5.0

Customer did not leave a comment.

lynn bannister 
Rating:
5.0

The whole process was smooth. Due to the weather conditions, I called in to change the pickup time, and my request was accommodated without a problem. I will definitely use their service next time.

Song Wang 
Rating:
3.0

There was a little confusion with the drop box. There was a slot for the key and a slot for a contract. But it seems that the contract was not really necessary to put in the drop box.

David McAleer 
Rating:
4.0

The only reason I gave the location a four versus a five is that it is a VERY busy gas station with high traffic while I was returning the vehicle. The staff handled the traffic well but the volume of traffic made it difficult to return and park the vehicle safely.

Robert Kidd 
Rating:
5.0

Customer did not leave a comment.

JASDEEP BAJWA 
Rating:
5.0

Customer did not leave a comment.

Youngsoo Lee 
Rating:
5.0

Customer did not leave a comment.

Guy Lefebvre 
Rating:
5.0

Customer did not leave a comment.

Cody Allen 
Rating:
5.0

The rental is not from this location. It's on the other side of the city. Nowhere close to me at all. I'm looking for another rental company so I can cancel my booking because the one they gave me is roughly 40 min both ways away from me.

Alexander MacKinnon 
Rating:
5.0

Customer did not leave a comment.

Johnathan Potts 
Rating:
5.0

Customer did not leave a comment.

Richard Haye 
Rating:
4.0

Customer did not leave a comment.

Robert Auger 
Rating:
3.0

The advertisement of 19.99$ is really misleading.. the barely mention of 69c per km is a bit much. My bill was over 150$ and I didn't even have it 24 hours. Too much..

John Hughes 
Rating:
5.0

The service was amazing - really friendly staff.

Wayne Lyrette 
Rating:
3.0

Customer did not leave a comment.

abdum mateem 
Rating:
4.0

Trailer in need of some repairs.

Matthew Torunski 
Rating:
5.0

Customer did not leave a comment.

Hazem Osman 
Rating:
3.0

Customer did not leave a comment.

abdum mateem 
Rating:
5.0

Customer service helpful and professional.

Juliano Silva 
Rating:
5.0

good service.

wei zheng 
Rating:
5.0

Customer did not leave a comment.

LAURA Brown 
Rating:
4.0

Would be nice if blankets and dolly's were available at this location considering the growing community surrounding the location.

claudio dirienzo 
Rating:
5.0

Customer did not leave a comment.

Jessica Fait 
Rating:
5.0

Customer did not leave a comment.

Amal Guirous 
Rating:
5.0

Customer did not leave a comment.

NIKOLAY CHIKHACHEV 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top