I had rented a 20 foot from Oshawa and a couple of days later got a call that they had made a mistake and it wasn't available so I was sent to Newcastle to get a 26 foot and was told that they were only going to charge me 75 and give me 150 kilometers. They also did not tell me I needed a key number and had to fill out information on line before I picked up the truck so I had reserved the truck for 10 and didn't get it until after 12 and was charged full price and yesterday another 68 was taken off my credit card. I am very displeased and would like to be reimbursed for the money. Thank you Denise HolodryzukWayne F.
Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)
Newcastle, ON L1B0R7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 6:30 a. m. - 9 p. m.
- Sáb. - dom.: 7:30 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck did not drive well very bad shake in the drive line. Also check engine light was on This was the worst rental I have ever had. 3 separate people told me I could rent the truck for the duration of my transfer. Once I had the truck I was told otherwise. No one knows what they are doing and how things work.Eric B.
El cliente no dejó un comentario.Laurie C.
The entire process was easy from start to finish. Attendant was friendly and helpful.Melanie R.
Great experience overall.Stephen R.
El cliente no dejó un comentario.Mathieu D.
Reason: because when I reserved the vehicle the website showed " this price cover 3 days and 6 hudred something km. But when I returned the vehicle it was 2 days and 3 hundred something km and I was charged for 178cad for extra millage. I am not happy at all. Bad experience.Kaikaous W.
the check-in process took 40 minutes, which took away from the time the vehicle was reserved for. Customers should be advised, prior to pick-up, that they can arrive earlier than the "reserved pick-up time" to allow for the time needed to go through vehicle inspection process.Robert M.
Although there was a bulking issue at the end, the problem was taken care of. The billing system over charged us for KM driven, using KM as Miles. They were able to refund the difference because the system wouldn't allow an over ride. We were happy with this solution.Bev L.
We gave up on UHaul over 10 years ago, however heard things had improved and figured we would give an opportunity to redeem yourselves. This entire interaction from start to finish was a nightmare. First, when attempting to book online, I was met with system limitations as I needed the vehicle for 3 days, and not 2, the max allowable on the website. When I called customer service for assistance I discovered that they are using the exact same system and have no further information or resources. It was a complete waste of a phone call. I was eventually booked in after receiving a call from an "area manager", who also wasn't overly helpful or knowledgable about the area. When arriving for pickup, I was met with an hour long delay as my "profile" wasn't complete. If I'd been notified that further information was required, I could have gone online to complete it beforehand which would have sped up the process exponentially. As a result of this delay, I was over an hour late arriving at my destination. What was even worse was the return process. The location was to be open till 9; my rental due back at 8. I arrived at 7:15 and the gas station was closed and there was no one to be seen, or a contact number. I attempted to call UHaul directly and was met with a 40min wait time; live chat was 54mins. I did the online return, however there was no drop box. After over an hour waiting on hold with both telephone customer service and online chat, we gave up. I ended up leaving the keys in the glove box and locking the doors. 30mins later I finally received a call back from the owner. This delay resulted in my being 2 hours late arriving home. Where the site owner was very polite and pleasant to deal with, the entire process of booking, picking up and returning the vehicle was a disaster. Our organization will absolutely be booking with another rental company going forward.Melissa R.
No dolly as ordered, truck was dirty, damages were not all noted on truck,gas tank was low and not accurately marked on contract, charged 195 for gas discrepancy, called multiple times to try and resolve the gas charge, waited long time then put on power hold after talking to someone then hung up on 2 times. Owner at gas bar was rude, kid behind gas bar check out was not trained in uhaul rentals as per his statement and his boss difficult to find, boss refused to give name when he was asked, told they did t know how to apply 30$ vip discount, told manager would call me aboutthe dolly not being on site and never called. I had to pay someone to helpme lift heavy items as no dolly avail and 30 didnt cover that cost, overall horrible experience, wouldn't recommend, my issues still unresolved.MELISSA A.
Customer service not the best from the employee at the counter.Christine S.
El cliente no dejó un comentario.Stephanie L.
the first I was given had a taillight out and I had to drive all the way back to get another van. the guy I spoke with said I could fix it myself or take it tobarry M.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Donna M.
Great trailer pulled great and starghtChris M.