Customer Reviews for Ultimate Storage
(U-Haul Neighborhood Dealer)

1,243 reviews

458 Bell Rd   Nashville, TN 37217

(615) 806-6955

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(615) 806-6955

458 Bell Rd
Nashville, TN 37217

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people in the office!

DAVID WIGART 
Rating:
5.0

The customer service was excellent, no improvement needed.

Alicia Bean 
Rating:
5.0

Customer did not leave a comment.

Amani Berryhill 
Rating:
4.0

i need a detailed receipt

Tanya Tanya Davis 
Rating:
5.0

Customer did not leave a comment.

NABIL YACOUB 
Rating:
3.0

Dolly was not available as requested and I was pressured to have vehicle by 2pm due to another booking. I think I should have been told these things in advance. I made my reservation in plenty of time for someone to reach out as a courtesy at least.

Shernette Hoosier 
Rating:
5.0

Customer did not leave a comment.

NABIL MOSAAD 
Rating:
3.0

Pick up in Nashville and drop off easy. truck passenger side did not unlock without key, brakes on truck barely stopped. Brakes were basically gone!!

JENNIFER MATUSCHEWITZ 
Rating:
5.0

Customer did not leave a comment.

Wahed Boules 
Rating:
5.0

Customer did not leave a comment.

Antwasia Watson 
Rating:
5.0

Customer did not leave a comment.

maged girgis 
Rating:
1.0

Customer did not leave a comment.

Richard Griffin 
Rating:
2.0

Driving the truck was awful. It had a cat urine smell that I can not get pass. Another inconvenience was not having the appliance dolly available.

Alexa alejo 
Rating:
5.0

Customer did not leave a comment.

Mehretab Gebrehiwot 
Rating:
4.0

Good

Michael Davis 
Rating:
5.0

La atención y el trato es excelente.

ANA RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Laura Traud 
Rating:
5.0

The best location that I ever been. The guy Zach was so nice explain everything and was so helpful really recommended for everybody that going to ask me

OR MIZRAHI 
Rating:
5.0

Customer did not leave a comment.

Ifeanyichukwu Ojeh 
Rating:
5.0

Customer did not leave a comment.

AYMAN WAHEB 
Rating:
5.0

Customer did not leave a comment.

LAL B SUBEDI 
Rating:
5.0

Customer did not leave a comment.

NABIL MOSAAD 
Rating:
4.0

Customer did not leave a comment.

DENNA JONES 
Rating:
5.0

The representative at the store was very helpful and great at his job. Thank you!

barry Turner 
Rating:
1.0

They tell you the total is one thing then the next day charge you more money!! When I called the lady couldn’t explain or answer any questions as to why am I additionally being charged she went to a manager and said the tank wasn’t full ! Which is a lie!!! If that was the case why couldn’t she tell me that at first! Because I made sure to return on full!’ Although they sound friendly over the phone they’ will add fees at the end without authorization I am disputing the transaction on my card and will never use again!!!

Sydney Arter 
Rating:
3.0

Send exact location directions in email

Maryann Ofoegbu 
Rating:
4.0

Customer did not leave a comment.

Laura Avery 
Rating:
5.0

Customer did not leave a comment.

CHUGRI JAMA 
Rating:
1.0

Customer did not leave a comment.

Kylie Ray 
Rating:
3.0

Customer did not leave a comment.

Tiffany Davis 
Rating:
5.0

Customer did not leave a comment.

LaDarian Crosby 
Rating:
5.0

I will do

ABDELSMAD MOHAMMED 
Rating:
5.0

great experience, as our second time in two months finding ourselves needing a Uhaul for a day. The man that helped us was extremely friendly, and checked us out quickly so we could start with the truck

Gerard Dow 
Rating:
5.0

Customer did not leave a comment.

Kristina Bryant 
Rating:
3.0

Location is a little hard to find and the driveway is steep and hard to turn out of for large trucks. Very good customer service, nice vehicle, clean.

NaImah Bennett 
Rating:
3.0

You overcharge me

Primrose Albury 
Rating:
3.0

Customer did not leave a comment.

Henry Anderson 
Rating:
5.0

The owner was very nice and more than helpful

Beth Dunaway 
Rating:
5.0

Owner was very helpful and kind. Easy process overall.

Miranda Basford 
Rating:
5.0

This location have a great customer service. They always on time with smile

Mustafa Dalil 
Rating:
5.0

Customer did not leave a comment.

FEDNER LACROIX 
Rating:
5.0

Customer did not leave a comment.

Madison Gilliam 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ALLEN 
Rating:
5.0

Excellent services by having the truck ready on time and clean. Amiable customer service. I definitely recommend this location. Thank you!

BASSEM MINA 
Rating:
5.0

Customer did not leave a comment.

EVELYN BARNES 
Rating:
4.0

Customer did not leave a comment.

sadia abdi 
Rating:
5.0

They were very professional and nice and courteous

DEBBIE REMBLE 
Rating:
5.0

Customer did not leave a comment.

FARMAN SHIGRI 
Rating:
5.0

Zach was very kind and honest. He made it very easy to get in and get out. I will be doing business with him again in the future

Ahmid Sesay 
Rating:
4.0

Never received a receipt

Brian Pruett 
Rating:
4.0

Customer did not leave a comment.

WILLIAM MOON 
Rating:
5.0

2nd time using this location. Smooth transaction. The owner is super nice and accommodating. Will most likely use for a future move

Fadell Vaughn 
Rating:
5.0

I was very satisfied on the services i received. The gentleman I met was customer friendly, very professional and helpful.

Faith Onyeabo 
Rating:
4.0

Customer did not leave a comment.

Melissa Jones 
Rating:
5.0

The gentleman there was very friendly and knowledgeable over all Great experience. Thank you

MARIA ISAZA 
Rating:
5.0

None

Faith Onyeabo 
Rating:
5.0

Customer did not leave a comment.

NONYE IBENEME 
Rating:
5.0

Customer service 💯.

Sharon Kirksey 
Rating:
5.0

Customer did not leave a comment.

STEVENS ANDREW 
Rating:
5.0

Excellent customer service.

Sharon Kirksey 
Rating:
5.0

Customer did not leave a comment.

yonan farag 
Rating:
5.0

Customer did not leave a comment.

Saida Aden 
Rating:
2.0

Very slow process the associate was slammed with other customers as she’s running 3 businesses in one location. Laura is overwhelmed overworked and severely underpaid. Horrible set up All for the business owner to make millions. She was helpful, but she had so many interruptions she was frustrated and I was too. No one should be in that situation.

Benjamin Flatt 
Rating:
5.0

Zach was great with an excellent customer service

Hyacinthe umwali 
Rating:
5.0

Customer did not leave a comment.

OSMAN MONTANO 
Rating:
5.0

Amazing customer service! Thanks!

Shuntea Robertson 
Rating:
5.0

Customer did not leave a comment.

REXIBETH CHIRINOS 
Rating:
5.0

Customer did not leave a comment.

REMON SHARKAWY 
Rating:
5.0

Great customer service ?

tykeiah LOPES 
Rating:
1.0

My reservation was changed multiple times, and when I finally got a definitive location, they did not have my van. They then transferred my reservation again. I literally had to beg the gentleman at the last location for a van, as he did not have the transferred reservation. I had made my reservation online weeks before. Further, I am not certain why I was charged additionally after returning the van.

Charmaine Lowe 
Rating:
4.0

The air need to be checked in the truck.can blow a little cooler.

MELODY MOORE 
Rating:
1.0

The app process sucked. The gentleman was okay but the truck was scratched everywhere and the truck was not cleaned out like I would expect.

Sabrina Paris 
Rating:
5.0

Customer did not leave a comment.

Todd Harris 
Rating:
5.0

Customer did not leave a comment.

Yariel Zerquera 
Rating:
5.0

The representatives at Ultimate Storage were beyond helpful and friendly. You need to send people to their location for training. Thank you for the great experience with U-Haul!

ANGELA LEGGE 
Rating:
5.0

Customer did not leave a comment.

Lemma Beyene 
Rating:
5.0

Customer did not leave a comment.

VICTOR CLIMACO BENITEZ 
Rating:
5.0

Friendly efficient clean and polite made my move easy and comfortable

KATELYN Jenice Huddlesotn 
Rating:
1.0

This was the worse place to rent a truck. When I arrived to pick the truck up the gentleman working was arguing with two customers about their rental. I should have left at that point because that showed me exactly what kind of customer service to expect. It’s none of my business what was going on but I’ve noticed people that’s from another country working or owning these kinds of places think they can treat Americans anyway they feel. They clearly don’t care about customer service or the condition of there trucks. The one I rented was dirty in the inside and the back cargo section smelled like fish. I went back to the office and spoke to zakaria to complain and of course he immediately got an attitude talking come let me check it. Everywhere else I’ve rented a truck they at least do a walk around with the customer to make sure the conditions are as expected it this guy. Just don’t rent there!

Reggie Lewis 
Rating:
5.0

Very professional

Clarence Ross 
Rating:
1.0

The make that I interacted with at the counter was extremely rude and tried to close the store on me while I was trying to get the truck I rented. His service was horrible and I will NEVER use them again!!!

Kimberly Jones 
Rating:
5.0

Customer did not leave a comment.

Ashley Pompell 
Rating:
5.0

Super easy to work with. Very honest and friendly.

Dawn Bennett 
Rating:
5.0

Great customer service!!

Richelle West 
Rating:
5.0

Customer did not leave a comment.

Shawn Gillespie 
Rating:
5.0

Customer did not leave a comment.

wafaa albufaradi 
Rating:
3.0

Outside of the rental van not having a license plate I encountered no other problems and the mobile rental process was much easier than I expected

James payne 
Rating:
4.0

Customer did not leave a comment.

rhonda braden 
Rating:
1.0

Poor customer service. High jacked prices

Kendra Boykin 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ZAKARIA 
Rating:
5.0

Customer did not leave a comment.

mital gandhi 
Rating:
5.0

Customer did not leave a comment.

Clifford Seay 
Rating:
4.0

Customer did not leave a comment.

shavar phillips 
Rating:
5.0

Customer did not leave a comment.

Timothy Branham 
Rating:
2.0

Make sure you have everything that is in reservation before approving. I reserved a month early and this location had nothing I needed.

JaLisa Montgomery 
Rating:
5.0

Customer did not leave a comment.

TOKUNBO OMOSEHIN 
Rating:
3.0

Customer did not leave a comment.

Nicholas Townsend 
Rating:
5.0

Customer did not leave a comment.

MONUIR KASWTE 
Rating:
1.0

Contract only required that I fill the tank halfway, vendor insisted I had to fill the whole tank.

Marcus Cloud 
Rating:
5.0

Hhzzhz b bbzszz

SHAKERS SOLIMAN 
Rating:
5.0

Customer did not leave a comment.

claude poux  |  Overall Experience 
Rating:
5.0

Nice man. Patient. Professional

claude poux  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Wudnesh Digafe  |  Overall Experience 
Rating:
5.0

Great storage location and owner is fantastic. I liked that he was very friendly and almost every time I went there during the day I got to speak with him and say hello. If I ever need storage again, I plan to go back!

Kenneth LeVier  |  Overall Experience 
Rating:
5.0

The manager Zach is honest and a great guy to work with!

Michael FOWLES  |  Overall Experience 
Rating:
5.0

I loved this facility! The staff was very attentive and friendly, always checking in when I was there. They were accommodating when I booked the unit and there were no hidden sign on fees like there are at some other storage businesses.

Sadie Gustafson-Zook  |  Overall Experience 
Rating:
5.0

It was very good experience

GUADALUPE FERRUSQUIQ  |  Overall Experience 
Rating:
5.0

Mr. Zackaria was amazing! He was super helpful with getting me my storage unit. He even helped me a little with moving some items when I was pregnant. He helped calm me down when I got emotional. He went above and beyond with the customer service. I would highly recommend this honest man’s business to anyone!

Ashley Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Minor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda Hardrick  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly. I appreciate all the support and communication we had with them and if I need a storage again, I’ll definitely go to this one.

Leslie Pollard  |  Overall Experience 
Rating:
5.0

Thought we would o let need storage for a month or 2. Ended up staying for 7 months. Fair price for the facility rented. Manager Zachariah very helpful and accommodating.

kirk lehmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Petra Diaz  |  Overall Experience 
Rating:
5.0

The storage facility is older but gets the job done. The gentleman assisting us was a godsend. Our move was difficult and I had been 2 days without sleep when I opened the unit. We were pressed for time. Zachariah was pleasant, kind, patient, and understanding. I sent a young family member to pay the bill and she was so impressed, she asked me if he had ason. He is truly a nice person. He is an asset to his company. Thank you.

Tamilya L Wiley  |  Overall Experience 
Rating:
5.0

Zach is the best!

John Hanrahan  |  Overall Experience 
Rating:
5.0

Zack was awesome and very helpful . Great experience and outside of facility was pretty run down so bad first impression and was quickly changed As inside was very clean and well maintained . Office was also neat and orderly

Joseph Robinette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Mulisa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Atkins  |  Overall Experience 
Rating:
5.0

Mr. Zack does a great job

JERRY JOHNSON  |  Overall Experience 
Rating:
1.0

Moved in second week in whole complet storage complex burned down I didn't get the insurance I pray that thay pay I had over 15 to 16.000 dollars worth of do equipment

boston hamer  |  Overall Experience 
Rating:
1.0

This storage building had a fire. I wad told my stuff was fine. Nothing was fine. I lost my queen size bed, Clothes and other non replacable items. My daughter was so distraught to lose things.

Janet Asarch  |  Overall Experience 
Rating:
5.0

I found the office staff very efficient & friendly the facility was clean &safe

REBECCA RODGERS  |  Overall Experience 
Rating:
1.0

Place has no power.

DANIEL EATON  |  Reservation 
Rating:
1.0

No one contact me when my Storage caught fire

toya fleming  |  Reservation 
Rating:
1.0

Molded furniture; rats in the units and in my stuff. Thousands of dollars were destroyed and the man in the office laughed as if it was funny and walked off! I would NOT recommend this place.

Eric Merrell  |  Overall Experience 
Rating:
3.0

none

DANIEL EATON  |  Reservation 
Rating:
3.0

The facility is kind of in a bad area and not really well taken care of. I didn’t need much and I was on a time crunch so I left my things there.

MYEAR JONES  |  Reservation 
Rating:
5.0

It was a easy transition and move

Mikiah Dandridge  |  Reservation 
Rating:
5.0

I get good service at this storage

NASR ABDALLA  |  Overall Experience 
Rating:
2.0

the storage facility is adequate.

Privacy Request  |  First Impressions 
Rating:
3.0

Cancelled storage

Privacy Request  |  First Impressions 
Rating:
3.0

It was nothing personal about the location or business, we just decided to use a facility closer to the town we are moving to.

Privacy Request  |  First Impressions 
Rating:
3.0

Very good facitlity. Just ended up choosing one closer to home.

Privacy Request  |  First Impressions 
Rating:
3.0

The owner was very polite and accommodated our need to change the size of our reservation.

Privacy Request  |  First Impressions 
Rating:
1.0

Very confusing and uninviting.Place looks questionable and I was hesitant to store my things here. Wanted to find somewhere else but had no choice

Privacy Request  |  First Impressions 
Rating:
4.0

The storage facility manager was fantastic to work with even though I was unable to utilize his facility for my storage needs he was excellent to work with.

Privacy Request  |  First Impressions 
Rating:
5.0

Clean units. Slight dust in building but nothing unbearable. Great service. Looking forward to utilizing this storage facility.

JAMES DELUCA  |  First Impressions 
Rating:
4.0

Very good service, cheap prices

Privacy Request  |  First Impressions 
Rating:
4.0

Easy online reservation process. Ultimately decided to go a different route and canceled the reservation, but I have no issues with this location and would recommend them to others

Privacy Request  |  First Impressions 
Rating:
2.0

It was hard scheduling via phone. So I scheduled online but wasn`t sure about details. Would`ve been nice to have someone on the phones who could understand me/who i could understand.

Privacy Request  |  First Impressions 
Rating:
1.0

The place is dirty, the outside of the premises look like a junk yard. Location is inconvenient for loading and unloading. Storage place does not look safe enough to store belongings.

Privacy Request  |  First Impressions 
Rating:
3.0

Did not utilize the storage space, but making the reservations were easy.

Privacy Request  |  First Impressions 
Rating:
3.0

Good service

Privacy Request  |  First Impressions 
Rating:
1.0

This facility was in a very difficult location to access and was extremely run down. We ended up going with a more expensive unit with another company because we didn`t feel safe at this facility.

Privacy Request  |  First Impressions 
Rating:
4.0

Everything went good. He even showed me the unit to make sure that was the size that I needed. But I didn`t know that locks wasn`t provided.

Privacy Request  |  First Impressions 
Rating:
3.0

I ended up not using this facility. I found somewhere cheaper and closer to home.

Privacy Request  |  First Impressions 
Rating:
3.0

Even though I didn`t end up needing the storage facility. The staff were great at keeping in touch to make sure that I had everything lined up for my move.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer Service was awesome. Location looked a little sketchy but it was very clean and the unit was the perfect size.

Privacy Request  |  First Impressions 
Rating:
5.0

Great rates, and fantastic service! Ronell was so kind and thorough. Would recommend to anyone.

Privacy Request  |  First Impressions 
Rating:
1.0

This facility`s surroundings did not look safe. I cancelled my reservation. Please refund any money you have taken from my account.

Privacy Request  |  First Impressions 
Rating:
4.0

N/a

YOLANDA ROBINSON  |  First Impressions 
Rating:
4.0

N/a

Privacy Request  |  First Impressions 
Rating:
4.0

N/a

Privacy Request  |  First Impressions 
Rating:
3.0

Good

Privacy Request  |  First Impressions 
Rating:
5.0

Zack was very friendly, helpful and professional. I am very happy with my experience at Ultimate Storage.

Privacy Request  |  First Impressions 
Rating:
3.0

U-Haul did not have a space available to suit my needs. I placed a reservation just in case. I was able to find an alternative so did rent the space I reserved.

Privacy Request  |  First Impressions 
Rating:
3.0

I did not end up needing it. A friend offered her basement

Privacy Request  |  First Impressions 
Rating:
3.0

Very courteous, easy check in process.

TRACY ARLEDGE  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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