Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was excellent, no improvement needed.
Alicia Bean
Rating:
5.0
Customer did not leave a comment.
Amani Berryhill
Rating:
4.0
i need a detailed receipt
Tanya Tanya Davis
Rating:
5.0
Customer did not leave a comment.
NABIL YACOUB
Rating:
3.0
Dolly was not available as requested and I was pressured to have vehicle by 2pm due to another booking. I think I should have been told these things in advance. I made my reservation in plenty of time for someone to reach out as a courtesy at least.
Shernette Hoosier
Rating:
5.0
Customer did not leave a comment.
NABIL MOSAAD
Rating:
3.0
Pick up in Nashville and drop off easy.
truck passenger side did not unlock without key, brakes on truck barely stopped. Brakes were basically gone!!
JENNIFER MATUSCHEWITZ
Rating:
5.0
Customer did not leave a comment.
Wahed Boules
Rating:
5.0
Customer did not leave a comment.
Antwasia Watson
Rating:
5.0
Customer did not leave a comment.
maged girgis
Rating:
1.0
Customer did not leave a comment.
Richard Griffin
Rating:
2.0
Driving the truck was awful. It had a cat urine smell that I can not get pass. Another inconvenience was not having the appliance dolly available.
Alexa alejo
Rating:
5.0
Customer did not leave a comment.
Mehretab Gebrehiwot
Rating:
4.0
Good
Michael Davis
Rating:
5.0
La atención y el trato es excelente.
ANA RODRIGUEZ
Rating:
4.0
Customer did not leave a comment.
Laura Traud
Rating:
5.0
The best location that I ever been. The guy Zach was so nice explain everything and was so helpful really recommended for everybody that going to ask me
OR MIZRAHI
Rating:
5.0
Customer did not leave a comment.
Ifeanyichukwu Ojeh
Rating:
5.0
Customer did not leave a comment.
AYMAN WAHEB
Rating:
5.0
Customer did not leave a comment.
LAL B SUBEDI
Rating:
5.0
Customer did not leave a comment.
NABIL MOSAAD
Rating:
4.0
Customer did not leave a comment.
DENNA JONES
Rating:
5.0
The representative at the store was very helpful and great at his job. Thank you!
barry Turner
Rating:
1.0
They tell you the total is one thing then the next day charge you more money!! When I called the lady couldn’t explain or answer any questions as to why am I additionally being charged she went to a manager and said the tank wasn’t full ! Which is a lie!!! If that was the case why couldn’t she tell me that at first! Because I made sure to return on full!’ Although they sound friendly over the phone they’ will add fees at the end without authorization I am disputing the transaction on my card and will never use again!!!
Sydney Arter
Rating:
3.0
Send exact location directions in email
Maryann Ofoegbu
Rating:
4.0
Customer did not leave a comment.
Laura Avery
Rating:
5.0
Customer did not leave a comment.
CHUGRI JAMA
Rating:
1.0
Customer did not leave a comment.
Kylie Ray
Rating:
3.0
Customer did not leave a comment.
Tiffany Davis
Rating:
5.0
Customer did not leave a comment.
LaDarian Crosby
Rating:
5.0
I will do
ABDELSMAD MOHAMMED
Rating:
5.0
great experience, as our second time in two months finding ourselves needing a Uhaul for a day. The man that helped us was extremely friendly, and checked us out quickly so we could start with the truck
Gerard Dow
Rating:
5.0
Customer did not leave a comment.
Kristina Bryant
Rating:
3.0
Location is a little hard to find and the driveway is steep and hard to turn out of for large trucks. Very good customer service, nice vehicle, clean.
NaImah Bennett
Rating:
3.0
You overcharge me
Primrose Albury
Rating:
3.0
Customer did not leave a comment.
Henry Anderson
Rating:
5.0
The owner was very nice and more than helpful
Beth Dunaway
Rating:
5.0
Owner was very helpful and kind. Easy process overall.
Miranda Basford
Rating:
5.0
This location have a great customer service. They always on time with smile
Mustafa Dalil
Rating:
5.0
Customer did not leave a comment.
FEDNER LACROIX
Rating:
5.0
Customer did not leave a comment.
Madison Gilliam
Rating:
5.0
Customer did not leave a comment.
JOSEPH ALLEN
Rating:
5.0
Excellent services by having the truck ready on time and clean. Amiable customer service. I definitely recommend this location. Thank you!
BASSEM MINA
Rating:
5.0
Customer did not leave a comment.
EVELYN BARNES
Rating:
4.0
Customer did not leave a comment.
sadia abdi
Rating:
5.0
They were very professional and nice and courteous
DEBBIE REMBLE
Rating:
5.0
Customer did not leave a comment.
FARMAN SHIGRI
Rating:
5.0
Zach was very kind and honest. He made it very easy to get in and get out. I will be doing business with him again in the future
Ahmid Sesay
Rating:
4.0
Never received a receipt
Brian Pruett
Rating:
4.0
Customer did not leave a comment.
WILLIAM MOON
Rating:
5.0
2nd time using this location. Smooth transaction. The owner is super nice and accommodating. Will most likely use for a future move
Fadell Vaughn
Rating:
5.0
I was very satisfied on the services i received. The gentleman I met was customer friendly, very professional and helpful.
Faith Onyeabo
Rating:
4.0
Customer did not leave a comment.
Melissa Jones
Rating:
5.0
The gentleman there was very friendly and knowledgeable over all Great experience. Thank you
MARIA ISAZA
Rating:
5.0
None
Faith Onyeabo
Rating:
5.0
Customer did not leave a comment.
NONYE IBENEME
Rating:
5.0
Customer service 💯.
Sharon Kirksey
Rating:
5.0
Customer did not leave a comment.
STEVENS ANDREW
Rating:
5.0
Excellent customer service.
Sharon Kirksey
Rating:
5.0
Customer did not leave a comment.
yonan farag
Rating:
5.0
Customer did not leave a comment.
Saida Aden
Rating:
2.0
Very slow process the associate was slammed with other customers as she’s running 3 businesses in one location. Laura is overwhelmed overworked and severely underpaid. Horrible set up All for the business owner to make millions. She was helpful, but she had so many interruptions she was frustrated and I was too. No one should be in that situation.
Benjamin Flatt
Rating:
5.0
Zach was great with an excellent customer service
Hyacinthe umwali
Rating:
5.0
Customer did not leave a comment.
OSMAN MONTANO
Rating:
5.0
Amazing customer service! Thanks!
Shuntea Robertson
Rating:
5.0
Customer did not leave a comment.
REXIBETH CHIRINOS
Rating:
5.0
Customer did not leave a comment.
REMON SHARKAWY
Rating:
5.0
Great customer service ?
tykeiah LOPES
Rating:
1.0
My reservation was changed multiple times, and when I finally got a definitive location, they did not have my van. They then transferred my reservation again. I literally had to beg the gentleman at the last location for a van, as he did not have the transferred reservation. I had made my reservation online weeks before. Further, I am not certain why I was charged additionally after returning the van.
Charmaine Lowe
Rating:
4.0
The air need to be checked in the truck.can blow a little cooler.
MELODY MOORE
Rating:
1.0
The app process sucked. The gentleman was okay but the truck was scratched everywhere and the truck was not cleaned out like I would expect.
Sabrina Paris
Rating:
5.0
Customer did not leave a comment.
Todd Harris
Rating:
5.0
Customer did not leave a comment.
Yariel Zerquera
Rating:
5.0
The representatives at Ultimate Storage were beyond helpful and friendly. You need to send people to their location for training. Thank you for the great experience with U-Haul!
ANGELA LEGGE
Rating:
5.0
Customer did not leave a comment.
Lemma Beyene
Rating:
5.0
Customer did not leave a comment.
VICTOR CLIMACO BENITEZ
Rating:
5.0
Friendly efficient clean and polite made my move easy and comfortable
KATELYN Jenice Huddlesotn
Rating:
1.0
This was the worse place to rent a truck. When I arrived to pick the truck up the gentleman working was arguing with two customers about their rental. I should have left at that point because that showed me exactly what kind of customer service to expect. It’s none of my business what was going on but I’ve noticed people that’s from another country working or owning these kinds of places think they can treat Americans anyway they feel. They clearly don’t care about customer service or the condition of there trucks. The one I rented was dirty in the inside and the back cargo section smelled like fish. I went back to the office and spoke to zakaria to complain and of course he immediately got an attitude talking come let me check it. Everywhere else I’ve rented a truck they at least do a walk around with the customer to make sure the conditions are as expected it this guy. Just don’t rent there!
Reggie Lewis
Rating:
5.0
Very professional
Clarence Ross
Rating:
1.0
The make that I interacted with at the counter was extremely rude and tried to close the store on me while I was trying to get the truck I rented. His service was horrible and I will NEVER use them again!!!
Kimberly Jones
Rating:
5.0
Customer did not leave a comment.
Ashley Pompell
Rating:
5.0
Super easy to work with. Very honest and friendly.
Dawn Bennett
Rating:
5.0
Great customer service!!
Richelle West
Rating:
5.0
Customer did not leave a comment.
Shawn Gillespie
Rating:
5.0
Customer did not leave a comment.
wafaa albufaradi
Rating:
3.0
Outside of the rental van not having a license plate I encountered no other problems and the mobile rental process was much easier than I expected
James payne
Rating:
4.0
Customer did not leave a comment.
rhonda braden
Rating:
1.0
Poor customer service.
High jacked prices
Kendra Boykin
Rating:
5.0
Customer did not leave a comment.
JOSEPH ZAKARIA
Rating:
5.0
Customer did not leave a comment.
mital gandhi
Rating:
5.0
Customer did not leave a comment.
Clifford Seay
Rating:
4.0
Customer did not leave a comment.
shavar phillips
Rating:
5.0
Customer did not leave a comment.
Timothy Branham
Rating:
2.0
Make sure you have everything that is in reservation before approving. I reserved a month early and this location had nothing I needed.
JaLisa Montgomery
Rating:
5.0
Customer did not leave a comment.
TOKUNBO OMOSEHIN
Rating:
3.0
Customer did not leave a comment.
Nicholas Townsend
Rating:
5.0
Customer did not leave a comment.
MONUIR KASWTE
Rating:
1.0
Contract only required that I fill the tank halfway, vendor insisted I had to fill the whole tank.
Marcus Cloud
Rating:
5.0
Hhzzhz b bbzszz
SHAKERS SOLIMAN
Rating:
5.0
Customer did not leave a comment.
claude poux
|
Overall Experience
Rating:
5.0
Nice man. Patient. Professional
claude poux
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Wudnesh Digafe
|
Overall Experience
Rating:
5.0
Great storage location and owner is fantastic. I liked that he was very friendly and almost every time I went there during the day I got to speak with him and say hello. If I ever need storage again, I plan to go back!
Kenneth LeVier
|
Overall Experience
Rating:
5.0
The manager Zach is honest and a great guy to work with!
Michael FOWLES
|
Overall Experience
Rating:
5.0
I loved this facility! The staff was very attentive and friendly, always checking in when I was there. They were accommodating when I booked the unit and there were no hidden sign on fees like there are at some other storage businesses.
Sadie Gustafson-Zook
|
Overall Experience
Rating:
5.0
It was very good experience
GUADALUPE FERRUSQUIQ
|
Overall Experience
Rating:
5.0
Mr. Zackaria was amazing! He was super helpful with getting me my storage unit. He even helped me a little with moving some items when I was pregnant. He helped calm me down when I got emotional. He went above and beyond with the customer service. I would highly recommend this honest man’s business to anyone!
Ashley Butler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Minor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda Hardrick
|
Overall Experience
Rating:
5.0
Staff was extremely helpful and friendly. I appreciate all the support and communication we had with them and if I need a storage again, I’ll definitely go to this one.
Leslie Pollard
|
Overall Experience
Rating:
5.0
Thought we would o let need storage for a month or 2. Ended up staying for 7 months. Fair price for the facility rented. Manager Zachariah very helpful and accommodating.
kirk lehmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Petra Diaz
|
Overall Experience
Rating:
5.0
The storage facility is older but gets the job done. The gentleman assisting us was a godsend. Our move was difficult and I had been 2 days without sleep when I opened the unit. We were pressed for time. Zachariah was pleasant, kind, patient, and understanding. I sent a young family member to pay the bill and she was so impressed, she asked me if he had ason. He is truly a nice person. He is an asset to his company. Thank you.
Tamilya L Wiley
|
Overall Experience
Rating:
5.0
Zach is the best!
John Hanrahan
|
Overall Experience
Rating:
5.0
Zack was awesome and very helpful . Great experience and outside of facility was pretty run down so bad first impression and was quickly changed As inside was very clean and well maintained . Office was also neat and orderly
Joseph Robinette
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean Mulisa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Atkins
|
Overall Experience
Rating:
5.0
Mr. Zack does a great job
JERRY JOHNSON
|
Overall Experience
Rating:
1.0
Moved in second week in whole complet storage complex burned down I didn't get the insurance I pray that thay pay I had over 15 to 16.000 dollars worth of do equipment
boston hamer
|
Overall Experience
Rating:
1.0
This storage building had a fire. I wad told my stuff was fine. Nothing was fine. I lost my queen size bed,
Clothes and other non replacable items. My daughter was so distraught to lose things.
Janet Asarch
|
Overall Experience
Rating:
5.0
I found the office staff very efficient & friendly the facility was clean &safe
REBECCA RODGERS
|
Overall Experience
Rating:
1.0
Place has no power.
DANIEL EATON
|
Reservation
Rating:
1.0
No one contact me when my Storage caught fire
toya fleming
|
Reservation
Rating:
1.0
Molded furniture; rats in the units and in my stuff. Thousands of dollars were destroyed and the man in the office laughed as if it was funny and walked off! I would NOT recommend this place.
Eric Merrell
|
Overall Experience
Rating:
3.0
none
DANIEL EATON
|
Reservation
Rating:
3.0
The facility is kind of in a bad area and not really well taken care of. I didn’t need much and I was on a time crunch so I left my things there.
MYEAR JONES
|
Reservation
Rating:
5.0
It was a easy transition and move
Mikiah Dandridge
|
Reservation
Rating:
5.0
I get good service at this storage
NASR ABDALLA
|
Overall Experience
Rating:
2.0
the storage facility is adequate.
Privacy Request
|
First Impressions
Rating:
3.0
Cancelled storage
Privacy Request
|
First Impressions
Rating:
3.0
It was nothing personal about the location or business, we just decided to use a facility closer to the town we are moving to.
Privacy Request
|
First Impressions
Rating:
3.0
Very good facitlity. Just ended up choosing one closer to home.
Privacy Request
|
First Impressions
Rating:
3.0
The owner was very polite and accommodated our need to change the size of our reservation.
Privacy Request
|
First Impressions
Rating:
1.0
Very confusing and uninviting.Place looks questionable and I was hesitant to store my things here. Wanted to find somewhere else but had no choice
Privacy Request
|
First Impressions
Rating:
4.0
The storage facility manager was fantastic to work with even though I was unable to utilize his facility for my storage needs he was excellent to work with.
Privacy Request
|
First Impressions
Rating:
5.0
Clean units. Slight dust in building but nothing unbearable. Great service. Looking forward to utilizing this storage facility.
JAMES DELUCA
|
First Impressions
Rating:
4.0
Very good service, cheap prices
Privacy Request
|
First Impressions
Rating:
4.0
Easy online reservation process. Ultimately decided to go a different route and canceled the reservation, but I have no issues with this location and would recommend them to others
Privacy Request
|
First Impressions
Rating:
2.0
It was hard scheduling via phone. So I scheduled online but wasn`t sure about details. Would`ve been nice to have someone on the phones who could understand me/who i could understand.
Privacy Request
|
First Impressions
Rating:
1.0
The place is dirty, the outside of the premises look like a junk yard. Location is inconvenient for loading and unloading. Storage place does not look safe enough to store belongings.
Privacy Request
|
First Impressions
Rating:
3.0
Did not utilize the storage space, but making the reservations were easy.
Privacy Request
|
First Impressions
Rating:
3.0
Good service
Privacy Request
|
First Impressions
Rating:
1.0
This facility was in a very difficult location to access and was extremely run down. We ended up going with a more expensive unit with another company because we didn`t feel safe at this facility.
Privacy Request
|
First Impressions
Rating:
4.0
Everything went good. He even showed me the unit to make sure that was the size that I needed. But I didn`t know that locks wasn`t provided.
Privacy Request
|
First Impressions
Rating:
3.0
I ended up not using this facility. I found somewhere cheaper and closer to home.
Privacy Request
|
First Impressions
Rating:
3.0
Even though I didn`t end up needing the storage facility. The staff were great at keeping in touch to make sure that I had everything lined up for my move.
Privacy Request
|
First Impressions
Rating:
5.0
Customer Service was awesome. Location looked a little sketchy but it was very clean and the unit was the perfect size.
Privacy Request
|
First Impressions
Rating:
5.0
Great rates, and fantastic service! Ronell was so kind and thorough. Would recommend to anyone.
Privacy Request
|
First Impressions
Rating:
1.0
This facility`s surroundings did not look safe. I cancelled my reservation. Please refund any money you have taken from my account.
Privacy Request
|
First Impressions
Rating:
4.0
N/a
YOLANDA ROBINSON
|
First Impressions
Rating:
4.0
N/a
Privacy Request
|
First Impressions
Rating:
4.0
N/a
Privacy Request
|
First Impressions
Rating:
3.0
Good
Privacy Request
|
First Impressions
Rating:
5.0
Zack was very friendly, helpful and professional. I am very happy with my experience at Ultimate Storage.
Privacy Request
|
First Impressions
Rating:
3.0
U-Haul did not have a space available to suit my needs. I placed a reservation just in case. I was able to find an alternative so did rent the space I reserved.
Privacy Request
|
First Impressions
Rating:
3.0
I did not end up needing it. A friend offered her basement