Customer Reviews for Ulster County Self Storage
(Distribuidor de U-Haul del vecindario)

976 comentarios

1089 Kings Hwy   Saugerties, NY 12477

(845) 217-2393

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12:05 p. m. / 1 p. m. - 4:30 p. m.
  • Sábado:
    9 a. m. - 12:05 p. m. / 1 p. m. - 2:30 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(845) 217-2393

1089 Kings Hwy
Saugerties, NY 12477

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12:05 p. m. / 1 p. m. - 4:30 p. m.
  • Sábado:
    9 a. m. - 12:05 p. m. / 1 p. m. - 2:30 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ed R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina B. 
Clasificación:
5.0

I needed to drop off the trailer at a closer location to my destination and your 800 number employee was most helpful to achieve that end.

SANTO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pradeep P. 
Clasificación:
1.0

Truck had a leak in the cargo area our customers furniture got extremely wet. I picked up the truck with less than a quarter. Brought it back with the same and was still charged the fuel charges. This is the last time I will use uhual.

David H. 
Clasificación:
5.0

I gotta be honest the Kingston store was so horrible I thought I'd never rent another uhaul again but the good folks in saugerties Beverley and her son were absolutely amazing and helpful and kind which is why I ended up renting that van so long and still plan on renting it thank you very much as far as Kingston that's the most horrible rotten place I've ever dealt with and they should be ashamed of them selfs

ROYJOEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kate G. 
Clasificación:
5.0

The only issue I had was turning left coming out of U Haul onto King's Highway to go back to Rte. 212- it's not the fault of U Haul at all, but vehicles from the left were driving like bats out of *#%, so one has to be extra vigilant trying to get over in the far lane.

Ardith S. 
Clasificación:
4.0

The U-Haul app was very frustrating and we wasted so much time on the phone holding, then eventually getting help. NOT USER FRIENDLY at all. Would not do that again. I would pay more for ease and convenience.

Steven H. 
Clasificación:
3.0

The truck has steer tires on the rear. No traction in snow slush.

Aristotle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELL G. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORYJ C. 
Clasificación:
5.0

The agent Beverly was so helpful and took great care of my wife and I. Thank you.

Ronald S. 
Clasificación:
4.0

Everything Top Rate!

DAVID H. 
Clasificación:
5.0

Steve was excellent. Friendly. Efficient. Knowledgeable. I have no suggestions to improve

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARYJ F. 
Clasificación:
3.0

Keep discount promises. I originally booked my reservation at U-Haul in Kingston, NY. Then I received a phone call telling me the truck I reserved is out and they will forward my reservation to the branch at Saugerties, NY which is another 7 miles away. I don't have much of a choice here so I agreed and they told me they are going to give me a discount. Where is my $50 dollars discount????

Angelito S. 
Clasificación:
5.0

Very friendly and helpful!

Erin D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULJ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON A. 
Clasificación:
5.0

Everything was fine very friendly staff

GORDON A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERJEFFREY II V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHA F. 
Clasificación:
3.0

Wifi did not work so we had to wait until the facility opened.

STEPHENJ G. 
Clasificación:
5.0

There is nothing that needs to be improved. They are the best! Always willing to help out and are very community oriented!

RAYMONDJOSEPH T. 
Clasificación:
4.0

The van was in excellent working condition and was perfect for my move from Saugerties to Woodstock. Overall though I would say there a bit too much "tech" involved with the pick-up and returm.

GERALDLAWRENCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari W. 
Clasificación:
5.0

If all businesses were run as nice and smoothly as UCSS, the whole world would be a better place! They're a refreshing & much needed change during these challenging times! Thank You!!!(two thumbs up)

JONE T. 
Clasificación:
5.0

The experience was great and the customer service was excellent. I can't say enough about how helpful the staff person was. She was great.

CANDACEP L. 
Clasificación:
5.0

Great, efficient courteous service I was asked to change my drop off location from Madisonvilke, Tenn to Maryville, Tenn to accommodate UHaul's needs. I agreed to the change

STEPHEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
5.0

Very satisfied with the rental process and Beverly at the Saugerties, NY location, who took all of my information and explained the entire process from pick up of the vehicle to delivering back to UHaul. She is. courteous and professional.

NAOMI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINEMARY M. 
Clasificación:
5.0

Great customer service. I was worried about my phone getting service when I arrived and when my phone was cutting in and out, they had a wi-fi connection service which worked out perfectly fine. They sent a driver over to make sure everything went thru and we were on our way. Highly recommend!

Johnna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHA F. 
Clasificación:
5.0

Super nice, smooth, awesome experience!

JAMESM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenn C. 
Clasificación:
5.0

Very helpful and friendly! Thank you!! I will be a return customer at this location.

JACOBM H. 
Clasificación:
5.0

The lady who helped us was very informative and kind. I would go back and is this location again.

DAWNMARIE F. 
Clasificación:
5.0

Beverly was so kind and helpful. She explained everything well and helped hook up the trailer. She's was wonderful, I highly recommend this location to anyone looking for great customer service!

MICHELEE N. 
Clasificación:
5.0

Several rentals here and never an issue.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
4.0

Long way away from my location

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milady A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
5.0

Fix the Key pad ... would speed things up. the owner seemed to be having problems with the key pad and It would not respond when asked prompted to use the electronic pen to indicate acceptance of credit card details.. the machine failed 3 times and the process had to be manually up loaded..

JONATHANE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTP R. 
Clasificación:
3.0

I dropped it off when they were closed. Seemed clean enough from the outside (on the grounds).

Urana K. 
Clasificación:
4.0

nothing - they did a great job, thanks!

MIRIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY P. 
Clasificación:
5.0

Such a pleasure doing business with them. I will definitely be returning to this location next time I am in need of service.

Kiersten D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASR B. 
Clasificación:
5.0

This facility is located in a "rural" area. It is not gated, so access is 24-hour. The office is open during "normal business hours." We stored here for 17 years with zero security problems. We did have some dust inside the unit, which was not unexpected, so cover dust-sensitive items. We NEVER had any water damage or other types of problems. The folks here are extremely helpful and will do everything they can to help renters.

JIM AND PEGGY H.  |  Overall Experience 
Clasificación:
5.0

Beverly is a gem.

JAMES H. 
Clasificación:
3.0

The rep at pick up location didn't inform us change Of drop off location and also misinformed us of the hours the truck must be returned. She said as long as we returned by noon on the day of return, we wouldn't be charged for the additional day but we were charged for an additional day for two hours over the deadline. Will appreciate a refund. If the location was changed, and if the rep didn't misinform us, we would have returned the truck by the deadline.

STUART W. 
Clasificación:
5.0

She was so helpful and full of knowledge. She was happy to hear that I had a lot of large truck experience.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANINERUTH O. 
Clasificación:
5.0

This is one of the best run businesses I can think of. The operators are so helpful, knowledgeable, friendly and fun!

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Please let customers know â€" in advance â€" that they will be required to have an emergency contact on hand (via phone) at the time of rental. This way, the customer's emergency contact. Am be ready and available to receive a confirmation call from the U-Haul rep.

ALEXIS D. 
Clasificación:
5.0

The manager in attendance was excellent. She is extremely professional, well spoken and helpful. This was a very good experience!

STEPHENCORY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittania S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Continue the excellent work

FERMIN A. 
Clasificación:
5.0

Continue doing what you are doing. This is a great location staff is wonderful and very knowledgeable

FERMIN A. 
Clasificación:
5.0

Extraordinario servicio al cliente

OSCAR M. 
Clasificación:
5.0

No improvements needed great service all the time

NANCY M. 
Clasificación:
5.0

every thing was great staff is Excellent

GORDON A. 
Clasificación:
5.0

Excellent authentic service with a smile. Thank you Beverly. You couldn't have been more helpful.

HOPELYON J. 
Clasificación:
5.0

Everything was as I expected. The service was great in both locations. The truck was clean. I was a little lost on the first email with the inspection of the truck but it was all good. You will be my first choice if anyone asks me. Thank you all for your hard work.

Ann-Marie B. 
Clasificación:
3.0

not enough leg room

Tom B. 
Clasificación:
5.0

Friendly and professional.

Alex L.  |  Overall Experience 
Clasificación:
5.0

The owners are extremely pleasant and professional. Always available and willing to help to make it an easy experience.

Kim A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

excellent service

THOMASJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aristotle M. 
Clasificación:
5.0

Previous renter caused trailer to smell heavily with gasoline fumes

JOSEPHF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNH P. 
Clasificación:
5.0

Everything was great thanks to Beverlys excellent service.

ERICH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHA F. 
Clasificación:
5.0

Owner was very friendly and professional, I have never rented a vehicle and had it be such a pleasant experience before. Never tried to nickel and dime me to death either, or upsell, which was a relief.

Nicholas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUAP W. 
Clasificación:
5.0

Thanks for being so helpful Beverly and telephone support when I had a question

Jane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
4.0

This location has always been good to work with. It's the UHaul company that is the problem. Websites that don't work, online reservation processes that don't work, overdone security questions, concerns about the privacy and security of the information entered. She kept telling me "the company needs this", and I kept saying "I put in in online" !

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMONDM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith F. 
Clasificación:
4.0

It would be great to have a reminder to bring an ez pass for tolls.

LAURAM H. 
Clasificación:
4.0

Nada

FRANCISJAMES T. 
Clasificación:
5.0

This is my first time using this location and will be my "go to" from this point on. Great, professional customer service. Thorough, friendly, organized.

MICHAELVAUGHN B. 
Clasificación:
5.0

Everything was great. Equipment was clean and ready to go. Customer service was fantastic. Very friendly.

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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