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Counterperson was very patient and helpful in walking me through the process of picking up and dropping off my truck. The office and truck were clean and sanitized. She answered all my questions and provided tips and sent videos to make the process run smoothly. I would definitely rent again from Uhaul in Saugerties.
The lady was so nice and helped me with all my questions. Excellent service
Bev and her staff know customer service, so why go anywhere else.Thanx
took over an hour to check in even tho I had done all the necessary pre-work. The van smelled like smoke. It wouldn't' go faster than 3 miles per hour for about a half mile.
Sorry I forgot the woman's name but she was very kind and super helpful with any questions I had.
The management at this location is superb. I have witnessed Beverlee with many other customers and notice she offers exemplary service to all. The property is tended to and always clean.
Very friendly staff.
I had a very enjoyable experience. Would come back again to this location if I need another uHaul. Thank you!
Nothing! the woman running this place is wonderful and your lucky to have her. If anything you should give her a raise! Good people are hard to find!
Excellent, Helpful and Friendly service, Support your local businesses, Highly recommended!
Keep doing what you are doing and make the next day better than the day before
It was convenient, and I had good service once I dealt with a person inside. However, I was suppose to do a mobile pickup. My location service on my device was on, but I kept getting a message saying it wasn't. I experienced the same thing at drop off. By the time the site opened for business, and I could finish the transaction, I was already 1.5 hours behind schedule.
Has always been an excellent experience. Beverley runs the friendliest and most professional UHaul office I've used, nationwide. I've moved across the country and will miss her. Thanks, S.
I didn't notice until I started loading at 03:30 am, that the floor of the trailer was very flimsy. It looks as though it would have to be reinforced, in the future, and it held up fine from NY, to Florida.
Despite completing all of the "pre" rental process (pre-paying, pre-submitting copies of my drivers license, etc.) I was still in person with the pick up location staff for about a half hour. This was time that I did not have to spend. The technology wasn't working properly, the staff took 2 calls while I was there, and had to contact 2 of my references all while I waited. This was unreasonable. I might have been more understanding if my rental vehicle was actually at the promised location when I made the reservation. Only after providing my credit card information and over an hour later, was I made aware that instead of driving a round trip of about 30 minutes to pick up the vehicle, I spent 2.5 hours round trip to pick it up as the location was changed to the better part of 50 miles away. This is also completely unreasonable and ultimately is the reason that I will find another company to work with in the future. My time is valuable and you treated me as if it was not.
Don't advertise $19.95 rental. The insurance is presented in such a way that it panics you into purchasing that for another $14. Then zero miles included?? That $19.95 rental...not per day but for a few hours...cost me just under $75! Yikes!
The lady there was very friendly and helpful.
I normally don't write reviews But this location they earned it I had the best experience with u haul at this location. It was very professional. Everything was ready for me before I got there I normally worry about contract with any company this time I felt I'm in good hands and I was. I highly recommend this location Its always good to give people credit when you know they deserve it. Thank you!!!
I was very upset over the time it took for the computer to get my paper work prepare so I could leave with the truck. I waiting over 45 minutes for the paper work and you would think you guys would of gave me discount not only for the wait and the inconvenience but I'm a first responder As well . Very bad business if you ask me will never rent with uhaul again and will all my friends to go elsewhere as well ....
After submitting all the information required when making reservations online, it is ridiculous that the pickup process took more than an hour. That resulted in wasted time and impinged the plans for the day. What problems were there, you wonder: A. If you expected to use an app without having to do an in-person contact (in these CoVid times that would be a great benefit), sorry! Absurdly the app says you are not at the site! Apparently it uses the "wifi" and doesn't recognize that you are at the site unless you walked into the office!! B. The app requires many previously unexplained and surprising new requirements when trying to use the "automated" check-out process: a) Multiple alternate contact persons (I was asked first for 2 contact people, and then an additional third and fourth person!) b) Each contact person apparently needed to have a different phone number from you, and from each other (not explained on the app) c) The contacts you specify need to be ready to answer a call from UHaul on-demand d) Passport information and the passport itself for image capture e) and optional alternative was your lease! Why wouldn't they specify these requirements when you reserve online? Apparently it is some "security measure" to spring on you after the fact! I did expect to provide a drivers license, my personal auto insurance, and a credit card -- other than these all other requirements seem extremely arbitrary to be asking with no prior expectation.
I can't explain how pleasant this lady is at this , location. I forgot her name but she represents customer service at its finest. She was kind, patient , knowledgeable and just a good helpful person all around.
The 15' truck I reserved was not available. There was no price adjustment for the downgrade to a 10' truck however, additional miles were included with the rental. The employee Beverly provided excellent customer service - she was apologetic for the unplanned downgrade and very willing to request additional mileage to offset some of the inconvenience.
Beverly is great
Customer service is the best!! Smooth and fast in & out. Extremely helpful & friendly staff! Wouldn't go anywhere else.
we use u haul 4 or 5 times a year this time was the first time van was not clean smelled like animals as we had already loaded our things we did not return it until after we did our delivery but we will use them again as they are always the best just a mix up I am sure!!
Difficulty with the smart phone app, loading. No good signal in that area. App should no rentals when I went to drop truck off so I just left the key in the drop box and tried the chat to let them know what time I was there to drop it off. It all worked out in the end but was frustrating and time consuming. In the future I will pick up when the office is open.........much easier.
Thank you for making this a very smooth and lovely move.
I was very happy with everything.
i was not informed until 8 minutes before my pickup time that they did not have the truck since someone didn't return it. I had to drive further from my location to get the truck so i had to use more miles on the truck than expected and it delayed my move. obviously this store was not at fault for not having the truck returned but my pickup location was changed twice even though the truck was listed as available when i made the reservation. The original location would have been much lower mileage so it caused some problems with my plans.
Upon renting, if there is any phone call for references or remaining balances to be collected, that should be processed at the beginning of the request procedure, not at the end when i'm out the door.
Incredible thoroughness from the woman who ran the office, covered all bases— she was on top of her game— and kind and considerate too.
Great efforts were taken in the office for proper social distancing, no personal items are touched by others and all paperwork emailed. Fast and convenient service.
On your app; include a way for the renter to upload another picture of the cab interior; yes, it was clean, but there was a rip in the seat which we had no way of noting.
Great Customer Service !!
Beverly was very nice and helpful and efficient with my return.
went well
There was a computer problem, the counter person was having with the U-Haul website causing a 75 minute delay in my being able to pick-up my truck.
Staff was very friendly, kind, knowledgable & courteous. Maintained social distancing guidelines and acted professionally. Very good renting experience.
The service was absolutely excellent and the UHaul itself was so clean and neat. The only thing that would've improved the experience is the text and photo process of the license information. I feel like that could be simplified. Other than that totally satisfied with our experience!
Beverly is a pleasure to deal with. She is pleasant, efficient and knowledgeable. No surprises. She covers everything. ANYtime I need a truck, I will go to Beverly.
Great folks
Such a good experience, can't think of anything that would have made it better!
The on line check in was a waste of time. I went in thinking I would do one or two additional items and be on my way. Even after getting more info on my background than ever before On line, I needed Even more info at check in. The attendant was extremely polite about the experience. Don't call it online check in. More like precheck!
Couldn't get any better!
Get rid of or improve the stickers for marking damage. A few of the stickers washed off in the rain.
The service is always EXCELLENT. Every business should be run the way this location is.
We were greeted warmer, checkout was quick and he quickly drove over to us and removed the trailer sending us on on way.
Excellent service
Very helpful staff
Very informative and friendly!
Beverly was lovely, extremely thorough and efficient.
Beverley was an absolute delight she was so friendly and helpful I have never felt so welcome as a customer
Always a pleasure!
I was in and out in under 15 mins it was the best experience
The professional that assisted me was very knowledgeable and helpful. The facility and the vehicle were both clean. Top notch, friendly and professional service!!
