Customer Reviews for U-Haul Trailer Hitch Super Center of Willow Lawn

5,706 comentarios

4511 W Broad St   Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

(804) 355-1708

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 355-1708

4511 W Broad St
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Rating:
3.0

All employees should know how to do a gas credit and not be pushed off because they don't want to do it the day off return. Not pawned off on the next person or employeee or to ask me to call another day when I showed up with plenty of time for it to be done the day of return.

DEANDRE S. 
Rating:
4.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Easy in and out. My rental performed exactly as I had hoped. Even the fuel mileage was better than expected. Easy peasy! An excellent experience.

JACKLUTHER A. 
Rating:
4.0

Customer did not leave a comment.

Archibald H. 
Rating:
5.0

A lot of pet hair on the seats of the truck

Peter N. 
Rating:
4.0

Mobile check in procedure needs works. The secondary verification process is pointless and renders it useless.

David H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIPE B. 
Rating:
4.0

The woman at the front was unnecessarily rude.

Brandon C. 
Rating:
3.0

Management not friendly. Aaron the previous manager was always so helpful and made the experience enjoyable. I will just take it with the person is going thru a lot. Also the driver door had a big dent in it which caused air to come in.

Cornell U. 
Rating:
3.0

Damaged vehicles should be inspected mechanically before supplying to the customer.

Darin T. 
Rating:
1.0

Upon pickup, there was only one staff member present, so the process took too much time. He was great, but the location was short staffed. When I returned the van, I looked around for a staff member, and someone honked. It turned out a staff member was sitting in a pickup truck and honked at me to get my attention. He mumbled something that I couldn't understand, then finally said “gimme the key.” I won't be back.

Robert M. 
Rating:
1.0

1-This was not location I reserved van at, but 2.5 miles away. No notice sent informing me pickup and dropoff location changed until I tried picking up. Glad I wasn't pressed for time 2 - Van had considerable body damage that was NOT reflected in the original pictures on the equipment condition verification web page. Spent 20 minutes going over the van documenting the damage and submitting to the page. Experience concerned me that I was being set up to pay for damage previously done. 3 - Charged $25 cleaning fee for dog hair in cab on return. Daughter's dog is white and sheds a lot, she had on clothes. I returned van 2.5 hours before end of reservation. Isn't light cleaning part of normal between customer maintenance? Employees at this facility did not seem above board. Person in front of me given van different than one on his online contract because shift leader couldn't find keys to that van. He returned to report discrepancy in mileage before he left and she told him not to worry. Wonder if he was overcharged. While I waited for my return inspection to be completed, overheard shift lead quietly reprimanding other employee for giving family members corporate discount and not reporting damage done to the vehicle when they accepted the return. Wonder if that's why my van had so much damage unreported. Will not rent from this facility again

Steven P. 
Rating:
1.0

this manager at this location actually reported this U-Haul as stolen without any fair warning I understand that I overstayed my contract but it was very unprofessional to utilize U-Haul all the time I tried to make a payment to bring the contract current and she refused to take my payment

SHAYNANCY T. 
Rating:
3.0

There was only one person working the counter which slowed down picking up considerably. The drop off app is absolutely horrible. I am likely to not use uhaul again after spending 45 trying to make the app work. I would take a picture to show the mileage and condition then a few minutes later the app would tell me the picture is too old. I had problems using it with my iphone and my wife's android.

David G. 
Rating:
5.0

Customer did not leave a comment.

GEORGEW B. 
Rating:
2.0

They did not have the truck available that I reserved. I was given a larger truck and they charged me the price for it, even though I would've preferred the smaller truck. They were not apologetic. Poor customer service. I would not come back to this location or recommend it to anyone.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer service good. Trailer ready and clean inside. Outside somewhat dirty and well used. One tire out of balance and very worn on outer edge. Mentioned this to techs at pickup and return. Out of town drop off added $100 to cost. 3 days included but only needed one day.

Herbert M. 
Rating:
1.0

Rented a car carrier to use for a day but vehicle I was going to pick up had been towed. Returned carrier unused within 40 minutes but told no partial refund, no nothing. Not what I expected from U-Haul.

Alexander R. 
Rating:
5.0

Pick up was great. They called to early to verify pick up. The returning of the vehicle was a little unfair, but a representative was able to help.

Titus A. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
1.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Jeanmarie M. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
2.0

Customer did not leave a comment.

Jeremy L. 
Rating:
4.0

Customer did not leave a comment.

Bryan D. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

My van broke down I walked up broad st to rent a cargo van the worker was quick and had me on my way thanks

WILLIAM J. 
Rating:
1.0

Customer did not leave a comment.

Pema T. 
Rating:
5.0

Very friendly and professional.

George K. 
Rating:
5.0

This location was amazing. However, I only got to this location after my original reservation wasn't available at the location I was supposed to Pick it up at. And the reservation was more than what I 'pre-paid" for online. This experience was a complete joke aside from pick-up at this location and drop-off in Harrisburg.

Steve Y. 
Rating:
3.0

A friendlier approach to the customers would be nicer.

Viryuana M. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
4.0

Customer did not leave a comment.

Kennedy O. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
1.0

All trucks smell like smoke, the original truck I was given had a flat tire, was charged for both trucks even though I only used the second one

Mary B. 
Rating:
4.0

The employees are very helpful at this location.

GILESLITTLETON H U. 
Rating:
5.0

The staff was very helpful. Cheerful and interested in me as a return customer.

GEORGE L. 
Rating:
5.0

The man in the front was working alone but hustle to help all customers.

yong Y. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Systems were shut down and we allowed a customer to use our truck due to her not being able to sign in. Upon returning the vehicle we were told we would not get charged for the late return and extra miles. We ended up getting charged for both and I've now had 3 separate charges to my card from uhaul even after being told it would be no charge for the extra work we had done.

Shanice V. 
Rating:
3.0

My only problem is that it didn't have the equipment on it that I paid for

Ebony R. 
Rating:
5.0

Great service, my truck was ready to pick up. Thank you

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

When we had medical issues in the family I called in and asked if I could extend the rental period for a couple days and I was rudely told that this would be impossible. Furthermore, if I did not get the trailer back on time uhaul would call in and report it stolen. She said, in a very arrogant manner, that I needed to read my contract. I have since done so and there is no mention of this - it does stipulate that if the trailer is returned to another location the rate would be doubled. She could have told me this. This employee needs customer relations training! There are plenty of other locations with which I may deal in the future.

Jim G. 
Rating:
1.0

Send them to a different Uhaul location, or maybe even a non-Uhaul location. I've rented from Uhaul multiple times. This was the worst.

John B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

No one there when we returned the truck

Ron S. 
Rating:
2.0

over charged me and wont fix it.

Olivia O. 
Rating:
5.0

Easy to check out and return the truck. Very friendly and helpful. Several nearby has stations make this an easy location.

john B. 
Rating:
5.0

This my second experience and I continue to be impressed with how friendly everyone is. I have one more rental scheduled. I will always rent from this location.

Kirsten S. 
Rating:
5.0

Customer did not leave a comment.

Eva R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Audrey M. 
Rating:
1.0

The start mileage was not accurate on the truck and start gas mileage was not accurate on the truck. They double billed me when I took the truck back a day early.

Tina B. 
Rating:
5.0

I was completely satisfied.

Kirsten S. 
Rating:
1.0

This location was understaffed. My reservation pick-up was changed without informing me, so I arrived to the original location on foot. Was then told I was in the wrong place, so I arrived to the new location an hour late by bus. This location, where I was re-assigned to pick up my equipment, did not have all the equipment available on my reservation. Also there was a half-empty energy drink spilling onto the floorboard under the driver's seat

ANDREWCONWAY H. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
2.0

We were given a truck that was not in working order- all of the lights came on the dash and stayed on, and when we brought it to the worker's attention they stated “oh, I must have missed that”. This is unsafe practice and we were then told we were “lucky” that they happened to have one truck of that size still available to switch it out with. Customer safety should be priority and it didn't feel that way for us.

Sarah T. 
Rating:
1.0

I called said i was running a bit late. I picked up the truck at 9:42 Am. did not leave with the truck till maybe 10:30 because of problems. why do i have to return the truck at 9Am. to be billed more trhats wht. got billed another day. Uhaul only cares about money. never us them again. very poor service. was given a truck that never should had been given to a 700 mile trip. the window foam kept falling down. chech ebgine light came on. Uhaul only cares about money not customers. im done with uhaul.

William B. 
Rating:
3.0

The car transport had a thick layer of dirt and salt that should have been cleaned prior to me taking possession.

Leno S. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Really friendly folks and super easy to make the reservation. Everything happened like click work.

william M. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHERLEE A. 
Rating:
5.0

My first time experience renting a cargo van from 4511 West Broad Street was excellent. Best customer service, I have recieve in a while. I didn't get his name, but I think he was the manager. Please tell him to keep up the good work. I will rent from that store again and will tell family and friends

BARBARACOLEMAN S. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

DARYLLAMAR T. 
Rating:
5.0

Customer did not leave a comment.

JIMMYNORBERT F. 
Rating:
4.0

Customer did not leave a comment.

Myleeka M. 
Rating:
4.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Despite not having the van I reserved and having to take a pickup truck instead, the young man working there did an excellent job. He appeared to be working alone (he said someone quit the day before) so he was helping everyone and answering the phones too. I didn't catch his name, but his birthday is September 2 ) one day from mine) which he noted when he saw my license. You are lucky to have such a great employee. He took what could have been a very negative experience (not having the vehicle I reserved) and made it positive.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

MARIA N. 
Rating:
4.0

Customer did not leave a comment.

DARYLLAMAR T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
3.0

My Experience: 1, Location for truck was changed at last minute and I went to original location, I did not receive an email with the change. 2. The truck had serious dents in the driver's door. It wouldn't seal completely when closed. Wind noise was like having the window open on the interstate, Steering was very loose and well out of alignment. I had to constantly move the steering wheel an eighth to quarter turn to drive a straight line. 2. Windshield had several chips and a large crack on passenger side 3. The engine warning light came on after 35 miles of driving. I had about 20 miles to go. Gauges remained within normal range and the assist manager said to bring it back to the location when done with truck. 4. I had reserved an appliance dolly. My reservation location was changed and there was no dolly available. I had serious challenges moving freezer and large chests of drawers without the dolly. Staff were very pleasant and professional but unable to provide a better truck or a dolly.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

SHEILA ELLEN B. 
Rating:
4.0

Customer did not leave a comment.

Alfonso M. 
Rating:
1.0

The gas was not full. I showed the manager a photo. The manager (I presume) told me it was ‘probably less than a gallon from being full' so (words to the effect of) cope with it. It was between 1/8 and 1/16 under. Clearly she was very much not interested (she was vaguely talking to one of her staff). There was oil on the floor in the back of the truck. Both my wife and I nearly slipped on it carrying stuff. Not a great experience. Shame - usually they do better.

TOM W. 
Rating:
5.0

Customer did not leave a comment.

MARGARETBATTLE S. 
Rating:
1.0

Customer did not leave a comment.

TONIAD W. 
Rating:
5.0

I picked up a 20ft truck and a car hauler on a Sunday afternoon. It was snowing and cold. The 2 young gentleman couldnt have been more helpful! They helped me every step including putting my car on the trailer. Made sure my Baby was safe to travel behind the truck. They guys were funny, nice and gave customer service an A plus. Keep up the Great Work! DB

DANALYNNE B. 
Rating:
4.0

Customer did not leave a comment.

Kristopher C. 
Rating:
3.0

Better maintenance on truck. Make after-hours return process easier!

STEPHENGEOFFREY G. 
Rating:
3.0

Was nicer and more helpful. I would try this location before I would any other u haul

NICHOLEWASICKI M. 
Rating:
4.0

Maintain at least two employees on duty at all times. One is not enough with which to meet the demands of constant phone inquiries and customers needing to return equipment.

GRANT H. 
Rating:
3.0

Customer did not leave a comment.

MAILAKIA M. 
Rating:
3.0

Parking was extremely tight. Simply too many vehicles in such a small space. Condoms (In wrappers, thankfully) in the parking area. Customer service was good.

JULIANSCOTT P. 
Rating:
5.0

Customer did not leave a comment.

THOMASMARK P. 
Rating:
5.0

The recipient was friendly and professional.

ELLAHUNT L. 
Rating:
5.0

Customer did not leave a comment.

ANDREWWEAR S. 
Rating:
3.0

My rental was less than a hour late. I called 2 hours prior to advise them it would be a little late and asked to extend the time. I was told I would be charged for a full day of $49.95 and to return it the next morning. I advised the employee that I had to work the next morning, so it would be returned today, a little after the rental was due. Once there, around 1:30pm, I asked the employee would I be charged for a full day when it's only 1 hour after drop off, and she stated "oh you should have called and let me know". I advised her I did call and I spoke with her. She said "oh yeah you did call. It's automatic and I can't change it. I would if I could". Things come up that are out of our personal control and I feel like I shouldn't be penalized when I gave notice.

Danyell C. 
Rating:
5.0

Great service

KELTON V. 
Rating:
1.0

I was supposed to return it to another location several miles away. When I arrived I was told they didn't accept trailers and was directed to the Broad St location. Your website needs to have that information

John N. 
Rating:
3.0

We are very unhappy with the U-Haul service we received on Tuesday 1-25-22. I did the online registration so that I would only have to go inside for the furniture pads and lock. Instead, I was in there for 30 minutes because they couldn't open up my registration. Then the truck they gave me the motor has a loud sound. I drove it 3 blocks and had to go back to change the truck. They wasted about 30-40 minutes and I had my movers waiting a half hour which I was charged for. That half hour they could've been packing the truck. U-Haul should reimburse me for my wasted time in the office and the lost of my time to move out of the apartment. I paid $218 for the rental on Tuesday and now I see pending in my account another $120. Why are they charging me more money? I was told I could have the truck until Thursday and I returned in on Wednesday 1-26-22. This was the worse I have ever experienced with U-Haul. The first time we used it everything went well. I am unhappy and I am looking for some kind of reimbursement from your company. Also, that $120 charge from Reston VA needs to be credited back to my account. I hope to hear from you soon on what your next step will be thanks.

Philomena D. 
Rating:
5.0

Really flexible GM, she let me pick up my rental a few hours early and was completely understanding when I fumbled the Key return. Real nice lady who's patience and service minded attitude should be acknowledged and rewarded.

JOSEPHALFREDO V. 
No reviews have been submitted for this location.

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