Comentarios del cliente para U-Haul sur Jean-Talon Ouest - déménagement et entreposage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul sur Jean-Talon Ouest - déménagement et entreposage

Grado total:

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staelle E. en

Grado:

El cliente no dejó un comentario.

Gilbert D. en

Grado:

Je me suis retrouvé au 3850 Jean-Talon par obligation (service excellent sur JT) contrairement au service TRES DISCUTABLE au 306 métropolitain O. J’y ai réservé une remorque le 8 octobre pour utilisation le 19 octobre. Lors de la prise de possession, il y avait TROIS remorques TOUTES INUTILISABLES. Je suis très déçu du service reçu Gilbert Denis 514 378 1175

Stephen P. en

Grado:

I am still waiting for my invoice. the clerk told me it weould take few minutes to my email address. I NEED THE INVOICE ASAP stephen@cogniscotech.com

Rabia L. en

Grado:

They are crooks. When I booked the truck, I asked for a day rent. It was 7 pm. After 45 mn waiting, the clerk looked at me and said bring it tomorrow at 7. I understood 7 pm (thant makes it a day) but she wrote down 7 am! The next day the Phone didn't stop ringing, I answered and clerk and his manageress started to shout at me & threatning me to send the police etc...I explained the was a day rent and I had 2 witnesses but they wouldn't listen. I ended up returning the truck This means, they rented me a night shift truck!!!! Instead of leaving in the parking lot. What a dishobest people, who took me for stupid. So, please avoid renting from this facility. They are rude and crooks. Rabia Lebcir ( rlebcir@yahoo.ca)

Adel C. en

Grado:

Just own the situation and try to help clients. Don't pass them to others that will pass them to others to go back to the start. It's a horrible experience going into circles to get your refund. And the solution was as simple pushing a button. It literally took 5 mnts to resolve the problem after balling me around for 1 hr.

Seyed Amir Hosse B. en

Grado:

They are a branch of uhual but they have their laws. They told me, if you want to get the truck you have to pay for 100 mile usage. since I reserve truck online and I need it to go and back in town about 10 mile. I reserved truck online and get an estimate about 60$ but they charge me 178$. They forced me that you have to pay this amount if you want your truck. i'm not happy whit them

William L. en

Grado:

While I was using your truck, I parked my car in the designated client parking. My car got scratched. I had no help from the customer service of the establishment in order to find the culprit.

Michelle F. en

Grado:

The woman at the desk was excellent! I had a better experience at this location than I had at other locations that I used this summer and fall.

Jérémy R. en

Grado:

El cliente no dejó un comentario.

clara E. en

Grado:

I asked an estimate this morning when I left with my precise itinary. The man said 70$ MAXIMUM I bring back the truck and it's the double!!! If I would've know I would have gone somewhere else.

Mark W. en

Grado:

Very friendly & excellent service.

Sebastien E. en

Grado:

El cliente no dejó un comentario.

Vanessa P. en

Grado:

Service was terrible and extremely inefficient. I’ve rented u-hauls over 10 times and this was by far the worst experience ever. Not only did it take 40 minutes to get my reserved truck, the employee never gave us updates or any information in regard to what was going on. The employee kept disappearing without a word and when I went outside to search for her after over 30 minutes to ask how much longer it would take, she lost her temper and started screaming at me even though I kept repeating that it wasn’t necessary. Awful and incompetent service. Never again.

Martin G. en

Grado:

There was only one hard working girl there at the time I picked up the truck. She did good but didn't really have enough time for us. Otherwise no problems. Thanks.

Andres A. en

Grado:

El cliente no dejó un comentario.

Gary G. en

Grado:

El cliente no dejó un comentario.

PASCAL N. en

Grado:

El cliente no dejó un comentario.

Nadia A. en

Grado:

Maybe a second person at the counter? Other than the "long" wait, the service was perfect!

Francois M. en

Grado:

I waited 1 hour for a rental I had a reservation for. There were 15 people in front of me and only two staff. I will never go there again and will discourage others from going.

sebastiano C. en

Grado:

Line Vaillant, l’employée U-haul qui m’a reçu lors de la prise du camion ainsi que du retour était d’une efficacité et clarté impressionnante. Ma satisfaction générale est grandement attribuable à cette personne qui a su m’offrir un accueil et des explications laissant absolument aucun point incertain.

Mouniem G. en

Grado:

Line was the best , she made sure that our long distance move from province went perfect. Her team were outstanding . Really good service from her ! 10/10

MAI XUAN B. en

Grado:

Good!

Louise C. en

Grado:

I am very happy about every thing! lc

Michel D. en

Grado:

Buy Discount Rental Quebec...

KATHERINE A. en

Grado:

There is a lot of customers at that location, justifying more than one employee... the gentleman that helped us was very efficient, fortunately, and extremely courteous. Thank you

Pierre-Eric M. en

Grado:

El cliente no dejó un comentario.

Daniel L. en

Grado:

El cliente no dejó un comentario.

YUN P. en

Grado:

El cliente no dejó un comentario.

lahoussine A. en

Grado:

Rien a dire

Yehuda W. en

Grado:

Service was great but i found it very unpleasant that i did not close my contract online so i was charged $20.

georges S. en

Grado:

El cliente no dejó un comentario.

Alexandr L. en

Grado:

Guy at reception was great!

Rene A. en

Grado:

El cliente no dejó un comentario.

sonny M. en

Grado:

I was in a huge hurry and the staff there was just incredible to me and got me the equipment so quickly. I can't thank you enough.

Stéphane L. en

Grado:

El cliente no dejó un comentario.

Kori B. en

Grado:

My entire experience was horrible this time. Online checkin was a mess. I checked in and got to the stage to open the key box and when I did my key wasn’t there. Then I saw the truck I reserved taken by another client. I then called and Juan was amazing but it still took around 30mins to get me a different truck. Then I ended up only doing 2 miles with the truck and I ended up being billed $162 instead of about $45. I believe I got charged for gas overage and kilometers done by the people that took my original truck. This is painful and frustrating and needs to be corrected. I have sent the I fo on the website and will call the call centre today. But this has been an awful experience.

Lucen S. en

Grado:

El cliente no dejó un comentario.

Anaida A. en

Grado:

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

LILY S. en

Grado:

very good

MARY C. en

Grado:

The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

Nathalie P. en

Grado:

Super bon service à la clientèle!!!!!!

Candice K. en

Grado:

All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!

Alexandra C. en

Grado:

Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Sarah H. en

Grado:

The staff were incredibly friendly and helpful.

Repare 911 I. en

Grado:

J’ai vraiment vraiment adoré le service je recommande

France M. en

Grado:

J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

succes c. en

Grado:

you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

Margaret E M. en

Grado:

The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

hani k. en

Grado:

The employee was very helpful and energetic

CARLOS C. en

Grado:

Learn English!

Isabelle J. en

Grado:

When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

samira g. en

Grado:

Very good service. Thank you.

Jean Claude L. en

Grado:

Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

ROBERT EDGAR S. en

Grado:

The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

sofiati i. en

Grado:

really perfect with a wonderfull team . keep the smile

Julien L. en

Grado:

Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

amira t. en

Grado:

worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

SUE M. en

Grado:

Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

ABIGALLE T. en

Grado:

They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

fidahoussen h. en

Grado:

The representative was very helpful and gived an excellent service.

alice l. en

Grado:

The technical support was rapid.

NAFIOU I. en

Grado:

After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.

BRUCE M. en

Grado:

Your employees committed a fraud in the handling of the sale of the contents of unit 309 The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line

Elisabeth W. en

Grado:

No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge

Sani C. en

Grado:

good service

Guy R. en

Grado:

X

Ali T. en

Grado:

I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen

maxime b. en

Grado:

Good service

Jose H. en

Grado:

Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.

gerard b. en

Grado:

Very solution

TONY P. en

Grado:

Friendly and pleasant, staff.