Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

3,274 reviews

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Merci équipe sympathique et professionnelle.

Stéphane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo F. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

YASSIN B. 
Rating:
5.0

December 2, 2021 At 9am a young men help me rent a truck I didn't have enough money on my debit card I still got to rent & paid all fees for the service I do appreciate great service this is why I am writing a good review 5 Stars ***** Sean Ryan Patrick U-Haul Contract 25940394

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

KARIM G. 
Rating:
5.0

The office staff was undeniably fantastic! The truck...not even close and who ever is responsible for the upkeep of the vehicles needs some serious re-training. Check engine light, on. Service Air Bag warning light and notice, on. No knob on the driver's window handle, so couldn't open it. The INSIDE of the front window was filthy and disgusting Looked like someone opened a soda can and it sprayed all over the windshield, many months ago. WE sanitized the interior, because it was obvious by the filth on the window that no cleaning had been done, let alone any COVID precautions taken. Total shame

Stella M. 
Rating:
5.0

Customer did not leave a comment.

COLIN FRANCIS T. 
Rating:
4.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Maybe offer atleast 1 blanket and considering the time ajusted when the customer leaves, thank you for your time and it's still a great service.

NICOLAS V. 
Rating:
5.0

Customer did not leave a comment.

Shakirah I. 
Rating:
5.0

Just giving more clear instructions in the beginning but that's about it. :)

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

TARIK K. 
Rating:
5.0

Customer did not leave a comment.

ALI I. 
Rating:
4.0

Customer did not leave a comment.

MARK LESTER R. 
Rating:
1.0

Customer did not leave a comment.

REMI JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

SERGE G. 
Rating:
2.0

I was treated terribly by staff, they are rude and condescending. I will never ever deal with this location again.

Mandeep M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Lise Anne R. 
Rating:
5.0

Service à la clientèle excellent.

ndoye e.  |  Overall Experience 
Rating:
4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

LOREAL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Messod H. 
Rating:
5.0

Customer did not leave a comment.

Francois P. 
Rating:
4.0

The person who served us at the counter was all alone and despite everything very efficient and helpful; the person who gave us the truck was also very helpful. On return, the quality of service was the same.

BEATRICE G. 
Rating:
5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

John N.  |  Online Move In 
Rating:
4.0

You made a mistake on my invoice.please correct it! I was charged by miles rather than kilometres Please correct credit me the amount Thanks Mike werber

MICHAEL W. 
Rating:
4.0

Angelica helped me with my return and went above and beyond to make it quick after a long day of moving and a dying phone battery. You're lucky to have her in your team!

ALEJANDRO Z. 
Rating:
3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

leila j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Milsa Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

DISUEKAMA M. 
Rating:
5.0

Customer did not leave a comment.

JAD K. 
Rating:
4.0

they dont délivery the camion checked with us

DOUGLAS F. 
Rating:
4.0

Contract should include gas

EMMANUEL C. 
Rating:
1.0

When I picked up the vechile the service was good but when I returned it the the person doing the retun was very rude. The truck had several maintence lights on and the insde of the cabin was very very dirty, the front windshield had not been cleaned for months. Would not recommend to any one

Habib M. 
Rating:
5.0

Easy drop off, lots of parking.

Vanessa W. 
Rating:
5.0

Excellent service

LOURDES F. 
Rating:
4.0

Customer did not leave a comment.

YOHAN C. 
Rating:
5.0

SERVICE CUSTOMER VERY GOOD

AN PHUONG N. 
Rating:
3.0

Customer did not leave a comment.

Sage I. 
Rating:
4.0

The staff must knowing precisely the length that we can use in the truck for transporting the merchandise.

TAN-TAI N. 
Rating:
3.0

Customer did not leave a comment.

Mohamed Ali K. 
Rating:
3.0

The customer service wasn't that great. Maybe it's because the employee was overwhelmed with all the customers who are waiting in the line. There was just one employee for all the demands and that might have made him somehow rude in the way he was explaining the instructions. Overall, the experience was fine, and the truck was as expected clean and ready to use.

Karim A. 
Rating:
1.0

Customer did not leave a comment.

IOAN B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
1.0

I was directed to go the Jean talon location by a U-Haul agent because I was not able to unlock the car at 6 AM for reservation 23945330. The U-Haul app would not allow me to unlock. I called U-Haul customer support and was surprised to hear that was no more a car at the notre dame location and a new reservation was made in Jean talon ( which is very inconvenient for me and much higher cost). At Jean talon I asked if I could return the vehicles cle to notre damn instead of Jean talon due to my experience. I was interrupted and yelled at and told that this is impossible. I was treated with disrespect and I am extremely disappointed with U-Haul. I will not so business with U-Haul again after this experience. U-Haul had not taken any action.

Feras A. 
Rating:
1.0

One of the workers (right arm sleeve tattoo, long beard, black hair, male) approached my girlfriend when she tried to return her 9ft truck about 30mins after hours last night (30-Oct-2021 at ~19h30). She said he tried to invite her into the Uhaul centre even though she didn't need to. She had just asked him how to navigate her Uhaul website in order to return the key. She said she had to "sprint back to her car" because he asked her "where is your boyfriend" and that the parking lot was not well lit. I regret not going with her but I did not know she would feel threatened. She felt unsafe and I am going to submit a formal complaint to Uhaul about this employee. I am appalled and disgusted by his behaviour.

ALI H. 
Rating:
4.0

Customer did not leave a comment.

NOUREDDINE A. 
Rating:
5.0

Back up camera is good to have in the future

Michel A. 
Rating:
5.0

The employee was great, helpful and efficient.

LEONARDO L. 
Rating:
4.0

Customer did not leave a comment.

Dominique M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIANO D. 
Rating:
5.0

Customer did not leave a comment.

Michel A. 
Rating:
5.0

Customer did not leave a comment.

Lise Anne R. 
Rating:
3.0

Customer did not leave a comment.

Emmanuel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumanglas m.  |  Overall Experience 
Rating:
3.0

Improve your customer service and make sure that your team is not a thief team.

Fares D. 
Rating:
5.0

Customer did not leave a comment.

Lise Anne R. 
Rating:
1.0

The staff was not courteous, not professional and did not create a pleasant experience. My final bill did not have the right breakdown and the staff agreed that it was wrong but could not correct it. After I left the premises I found out that I was charged the amount of the initial estimate rather that the final bill, which is an overcharge of 50%. Now I have to contest that and get my money back.

Valentin G. 
Rating:
5.0

Customer did not leave a comment.

ISABELLE C. 
Rating:
5.0

Customer did not leave a comment.

raymond D. 
Rating:
5.0

Price per kilometer could be lower

Marion D. 
Rating:
5.0

Thank you

GEORGIY S. 
Rating:
1.0

Customer service issues No proper explanation about charges before renting No one will escort you to the car Very poor customer service

CHRISTIAN B. 
Rating:
1.0

terrible service. i was overcharged. they charged for 150km.insted of 142km. Nobody said sorry. A general manager said ,he does not care about my feedback and complain!. terrible experience.

TATIANA P. 
Rating:
4.0

The online service could be smoother

yaacov B. 
Rating:
4.0

Vous devez améliorer la visibilité et la convivialité en français. Svp respectez votre clientèle

FRANCOIS D. 
Rating:
2.0

Unfrienfly staff who have me trouble with the fuel level. I brought it back exactly how it was. Took photos of the guage. They charged me for an amount of fuel that does not match the mileage at all. They charged 6.5 liter of fuel for 20km ride. Just upsetting.

Thomas H. 
Rating:
1.0

Le commis était désagréable. Le système en ligne de vérification du véhicule fait faire à votre client le travail que vous devriez faire vous même. Votre site menace le client de lui faire payer des frais exorbitants dans le but de vendre des assurances. Mettez votre site en Français. J'irai ailleurs la prochaine fois.

Yann R. 
Rating:
5.0

Customer did not leave a comment.

XIAOYAN S. 
Rating:
5.0

Great customer service

LUCIVALDO Q. 
Rating:
5.0

Customer did not leave a comment.

D.A.ME INC L. 
Rating:
4.0

Customer did not leave a comment.

Aiden R. 
Rating:
5.0

Great experience all-round, good supply of vehicles, ability to reserve, courteous efficient personnel, truck clean and and in good condition, A+++!

glain W. 
Rating:
4.0

Customer did not leave a comment.

LUCIVALDO Q. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO D. 
Rating:
5.0

Customer did not leave a comment.

9139-9550 QUEBEC INC. J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LORENZO S. 
Rating:
4.0

Customer did not leave a comment.

Molly Y. 
Rating:
2.0

Check the gas level. After 3 km, it was less than on the paper by a lot. Nobody paid me back.

CIPRIAN VICTOR P. 
Rating:
4.0

Customer did not leave a comment.

Behdad B. 
Rating:
3.0

The inside of the truck was dirty and i would prefer leaving with a full tank as opposed to returning it same as the beginning ex. 1/2 plus a little bit. It is very hard to return with same quantity.

Louise S. 
Rating:
2.0

im not recommended to the other friend. because last time i rent the van the employee is the good . i have complain but he cant assist me.. and how many times i call to uhaul.. my money until now he cant return

RENZ JOSEPH M. 
Rating:
1.0

The van was damaged and dirty. I reported it while check in with pictures. Finally, I was charged for the equipment that they didn't provide me, and for a cleaning even if I received it already dirty.

Leila A. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
1.0

I had to wait for 2 hours as I was picking up a truck after the working hours but the staff didn't left the keys outside for the truck

anirudh V. 
Rating:
4.0

Too expensive to be honest.

Slimane M. 
Rating:
5.0

Customer did not leave a comment.

Nicola F. 
Rating:
3.0

I request a big truck (15 PI) and I have got a small one. I hope this is the last time I use our trucks.

CAMILO S. 
Rating:
5.0

Customer did not leave a comment.

adjtoutah k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dastan I. 
Rating:
3.0

Customer did not leave a comment.

BENOIT V. 
Rating:
1.0

Customer did not leave a comment.

SANTHOSH B. 
Rating:
1.0

Customer did not leave a comment.

ELAN C. 
Rating:
1.0

1)i reserved small dolly but when i went there ,your colleague said small dolly s not available and i had to get big one,poor reservation 2)used bottle of water was in car ,it was not clean at all 3)most important thing was the metal hook thing that needs for latch and unlatch of rear door was broken,it was reallyy reallly really terible,i even told your college at the time if dropoff and he said yes it is true and he said i am sorry.but ...... i am very disappointed from your service

Mohammad G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MANGAO C. 
Rating:
3.0

the first time I tried it by application but I couldn't after wasting more than an hour, not even the non-electronic service did it for me, as I needed and didn't have the option to go to a place with an office so I don't have problems again, so to rent the truck I didn't have so many problems, the biggest problem was when it came time to return, as I arrived 10 minutes before closing the office and the attendant did not want to attend to me and finalize my lease, so if I wanted to return, I would use the site, in short I wasted another hour and only after a call was a very kind person I managed to resolve the return, conclusion: I will not indicate it, and I did not like the service offered at all.

JEAN SERGIO D. 
Rating:
3.0

The service itself is quite decent, trucks are functional and well-maintained, people polite. Service overall is pretty concise. My main gripe is how the pricing structure works. It's entirely dependant on mileage and gas prices of the day, which I guess is fair, still a bit frustrating. (we expected 80$, came out to 100$ for about 30kms) My biggest complaint however, is the re-fuelling of the truck. How am I suppose to know how many liters is in 1/8th of a tank? On the way back we actually attempted to calculate what that would be . Google revealed a 10ft truck uhaul tank contains 31 gals. 31gals = 140lts 140 / 8 = 17 So 1/8th of a tank, should've been about 17liters. So we ask for 17lts and and end up with 4/8ths of a tank. Which is a whole extra eighth more than the 3/8ths we started off with. I was hoping to get credited for this, but the guy didn't offer anything. Now in his defense I should've totally asked for one, but I'm kinda shy and was really tired from a whole day's of moving. This one's on me and I should've grown a pair and just ask him, however I still feel it should not up to the customer to initiate this. It creates tension and a bad feeling in your mouth. There should be a built in policy where if the tank is clearly over-full, by say at least a full eighth, you get something like 5 bucks (our re-fuelling 2/8ths of a tank came out to 26$, where we really only should've paid for 13$ so ya'll still making money). And it should be made real clear how many liters an eighth requires. It is these two things, the refund policy and the lack of clear indication, that stops me from going to five stars. Otherwise I quite like this service, it's relatively cheap, convenient and easy to use. Sincerely, A U-Haul customer.

JORDAN L. 
Rating:
5.0

Customer did not leave a comment.

Kamal Georges N. 
Rating:
4.0

Customer did not leave a comment.

Arnaud M. 
Rating:
5.0

Customer did not leave a comment.

PRIYATHARSAN E. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

stephanie M. 
Rating:
5.0

The truck had the "Check Engine" light on an also gave a message to make sure the gas cap was properly tightened. We were told it's only sensors but it should be repaired.

Francois G. 
Rating:
4.0

Customer did not leave a comment.

NIKOLA H. 
Rating:
3.0

Customer did not leave a comment.

Ilya K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

It was my first time using Uhaul and I was quite satisfied with the whole experience. The guy at the front guy was very efficient and explained all the required steps to me. Overall, I was impressed.

JEAN-FRANCOIS B. 
Rating:
3.0

Customer did not leave a comment.

RAFIK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daphne e.  |  Overall Experience 
Rating:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K.  |  Overall Experience 
Rating:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C.  |  First Impressions 
Rating:
5.0

Merci très bon service et personnel très aimable

Stéphane C.  |  First Impressions 
Rating:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t.  |  First Impressions 
Rating:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D.  |  First Impressions 
Rating:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

CORNERSHOP COMPANY A.  |  First Impressions 
Rating:
5.0

The staff were incredibly friendly and helpful.

Sarah H.  |  First Impressions 
No reviews have been submitted for this location.

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