Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

3,637 comentarios

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The key box was broken and I was forced to come back the next day at 7am to drop off the truck. Also, the uHaul website for remote drop off didn't work. Poor service all around. I will never rent from uHaul again.

Charles F. 
Clasificación:
5.0

Excellent service and very accommodating

Ronald R. 
Clasificación:
5.0

Very good service today, I will go back to rent again, ⭐️⭐️⭐️⭐️⭐️

MASUM R. 
Clasificación:
4.0

I visit this location once a week, as I use the truck for my company.I would like the manager to call me if possible to offer me a corporate rates . Gracias

cdn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRIQUE A. 
Clasificación:
1.0

My personal experience, the guy being Recist with me even told me "Get out Of the Office" at one point were I was unhappy with the way they treated me.. The is how they welcome... Good Staff keep doing this work... You might Get promotion.

Jaykumar P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Amazing staff! Thank you.

Alexandre C. 
Clasificación:
4.0

I would have like to be able to contact the location directly by phone, to have their phone numbre insted of going through a central which was very complicate. The woman at the location was very nice, good contact and good services.

chantal S. 
Clasificación:
5.0

Front desk agent was always smiling, knows her product and very professional. Made the entire experience easy and comfortable. She is an asset to this company.

Deighton D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry K. 
Clasificación:
5.0

No problems at all. Easy access, well lit.

DON B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavisha J. 
Clasificación:
5.0

Great customer service! Polite and friendly! Will rent again!

Gabriel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stéphanie P. 
Clasificación:
5.0

Cleaner equipment

Lina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah yasmine C. 
Clasificación:
4.0

The lady who organized our truck was efficient and polite And pleasant considering it was quite early!

Peter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEYER H. 
Clasificación:
5.0

I was asked to refill gas and I did the same, but in the checkout I was charged again for the fuel

Boney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xianguang S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean M. 
Clasificación:
3.0

It was a nightmare, but the guy that helped us was friendly and nice. The process was an ordeal.

patricio F. 
Clasificación:
3.0

Staff were rude at pick up. I chose to do online check in, but was unable to complete the process because the location had not left the keys in the key box. I had to go inside and ask for assistance. This was a waste of precious time

Ross S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
4.0

Returning the van virtually was very difficult because the online software was hard to use.

Kamryn M. 
Clasificación:
5.0

C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution. J ai été très bien accueillie et conseillée. Merci

nadine b.  |  Overall Experience 
Clasificación:
5.0

Customer service was good. Van had a persistent sqeeking sound when driving. Overall, satisfied.

George L. 
Clasificación:
4.0

Respectful and efficient service.

Heather H. 
Clasificación:
4.0

El cliente no dejó un comentario.

hichem R. 
Clasificación:
5.0

Le processus de prise de photos sur le site web avant et apres la location est tres fastidieux et ne marche pas bien.

Mathieu M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan S.  |  First Impressions 
Clasificación:
5.0

Great experience every time. Staff is professional,courteous and service is efficient. Happy to continuing using Uhaul and referring people as well. Thanks.

catherine M. 
Clasificación:
5.0

Beautiful professional best service ever God bless all your staff !!!!!!! All of them

Charles P. 
Clasificación:
5.0

Rapide et efficace. Très bon prix

Dino M. 
Clasificación:
4.0

Very good service, fast process for thaking the truck and give it back

Pierre-Frédérick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morteza F. 
Clasificación:
5.0

La dame à l'accueil est vraiment efficace et sympathique

simon C. 
Clasificación:
4.0

Internet issue slowed down the return process, but otherwise the service was excellent and the staff very professionnal.

Daniel V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicoleta T. 
Clasificación:
5.0

El cliente no dejó un comentario.

nadia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine E. 
Clasificación:
5.0

The staff were amazing in giving a good customer service. I came in as walk-in without any reservations. The first representative tried to help me since there were no available trucks instead referred me to another branch but the 2nd staff (I forgot his name) did go extra mile and offered me another option with a bigger truck (which was ok too). And everything went smoothly. All of the staff were friendly and accomodating. Thank you again for the amazing experience. And continue to help other people. More power! 

PAUL W. 
Clasificación:
3.0

App did not work at departure nor at arrival. I had to wait and ask an employee to check me in and out.

Jean-Michel L. 
Clasificación:
5.0

The staff were so helpful and friendly

ELLEN R.  |  Overall Experience 
Clasificación:
5.0

The gas sensor was taking about 4 min to calculate and point to the right and accurate level after i filled it that made me pay more and fill more gas than i should. But overall it was a great experience with a suitable price.

Abdulrahman A. 
Clasificación:
1.0

I was charged the $25 cleaning and twice I asked via your platform why this was the case and I am still waiting for an answer. I am considering disputing the overall charge on my credit card on that basis. The van was clean but as it rained, it seems it wasn't waterproof and my bag got wet. Also, the engine warning light came on mid way. I called and was told not to worry about it. Nevertheless, you do worry about getting stuck somewhere with a full load of stuff in the truck.

Sylvain G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Majid K. 
Clasificación:
5.0

El cliente no dejó un comentario.

clean b.  |  First Impressions 
Clasificación:
5.0

If I have to, I will certainly use U-HALL again .The staff were polite and helpful .

BERNADETTE P.  |  Overall Experience 
Clasificación:
5.0

The customer service is always great! This is why I always go back :)

Juh-Ding Y. 
Clasificación:
1.0

The plastic portion of the key broke and we could no longer turn it into the ignition. When we had an employee from the Jean-Talon location come help us he told us to call road side assistance when we were just 1 km from the location to return the rental truck. It was not our problem that there is wear and tear of the plastic portion of the key from other customers and it should not be our responsibility to find a a pair of plyers to have enough torque to turn the key nor should it be our responsibility to deal with roadside assistance. The appropriate solution to this would have been to have a spare key at the location center or even for the employee to help us turn the key with a pair of plyers or even take over since we were 1 km from the return site. It should not be the customer's responsibility to care for the upkeep of your keys and you should have spares in case an incident like this happens when there is nothing wrong with the truck and the solution is so simple. I am surprised that a big company like yours doesn't take the appropriate precautions in case of incidents like these.

Sahar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine T. 
Clasificación:
4.0

Very pleasant and helpful staff!

Rosalie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gagan A. 
Clasificación:
2.0

The gas meter was exactly as a given but as I was not informed I should take a picture the man when I returned it said there was nothing he could do. It was virtually Please know something - I will tell EVERYONE I know to never ever use your services. The poor services, lack of basic curtesy and refusal to accept that one of your employees made a mistake are unforgivable. For the 130cad you made of off me I will make every effort that you will loose 10x that in future revenue.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
3.0

Customer service was not good

JulioCesar F. 
Clasificación:
2.0

1- moving pads were soaking wet and smelly. 2- I didn't get the trolly that I wanted cause there wasn't any left, I was given another one that didn't help. 3- the 10" I got didn't have a backup camera or any mirror to help seeing the step a back of the truck while going in reverse.

Karam K. 
Clasificación:
2.0

The representative at this place was extremely rude. He constantly cursed and used bad words.

Shahab G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie M. 
Clasificación:
5.0

the service was excellente

Sonia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick P. 
Clasificación:
4.0

Your online reservation system needs an overhaul. It's not intuitive at all, and the smart-phone self check-in does not seem to provide any advantage / value. What's the point if I have to wait for a service rep to pick up the vehicle?

David M. 
Clasificación:
1.0

The car which is received was Broken down as the battery was dead. I wasted my day waiting for roadside assistance to come and help me start the car again. I wasted my money and my moving time. That gave me a very stressful time. I couldn't use the car as I wanted.

Amr A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROLAND Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MarieNadine E.  |  Overall Experience 
Clasificación:
5.0

Give China a raise. She is very efficient

SALOMON I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

berbue c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco U. 
Clasificación:
1.0

Never going back to this place. The person at front desk had problem with his personal life and he takes it out on the client .

XX A. 
Clasificación:
5.0

C'était une location facile et rapide, avec des employés sympathiques et efficaces.

Tessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykola N. 
Clasificación:
3.0

Very little input to give - used self pick-up and drop-off, never even went inside. Parking lot was clean enough, truck was easy to find on pick-up. Van was in okay condition, usual scuffs and scrapes.

ALEXANDER F. 
Clasificación:
5.0

Great Staff

Vijay S. 
Clasificación:
4.0

A major advantage I found was that after I missed my appointment, the representative I reached by phone, in the USA was able to move it to another day at a location still near Montreal, for free. It was a great customer service experience by phone.

Richard H. 
Clasificación:
2.0

bring a supervisor that's actually willing to solve the issue not create one one employee out of the three staffed was helpful and respectful that was after his supervisor wasn't around

Saif al-Deen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLYS ROMEO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ankit P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Giancarlo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xianguang S. 
Clasificación:
2.0

I got charged for gas i never used. They gave me the truck with less gas than indicated on my contract. Employee said they will take care of it, as i left the U-haul, they over charged me for gas i never used.

Sergio M. 
Clasificación:
4.0

El cliente no dejó un comentario.

philippe S. 
Clasificación:
2.0

the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!

MaKarlaLuisa G.  |  First Impressions 
Clasificación:
1.0

Never forget to leave in truck ALL the equipment that the customer rented. What a customer can do if a dolley is not available in the rented truck? Wait HOURS until the office opens? This is a outrageous waste of time. A "plan B" should have been thought in case an equipment is missing. Also, parking Uhaul vans along the main entrance is not a clever use of the space.

Marcelo C. 
Clasificación:
3.0

As someone who was renting and driving a truck for the first time, it would have been nice to receive some pointers and maybe have the guy walk down to the truck with me. I got the hang of it quick but still would have been appreciated.

Matthew K. 
Clasificación:
3.0

I had to return the gaz at mid tank. I put 120$ of gaz so that the level was at 3/4 instead of 1/2. I asked for a compensation for this unfortunate mistake. They told me that they would get back to me. No news. I don't understand why the conpany would benefit from this extra gaz.

Evelyne V. 
Clasificación:
2.0

They were understaffed and the staff wasn't fully trained which made it difficult to return my vehicle (took 45 minutes at the desk). considering it was the busiest time of year, they weren't properly staffed.

Julie E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

Everything was great. Your team at this location are great customer Service people. Especially the black lady I think she is the supervisor. I am so pleased with the service that it exceeded my expectations. I will recommend this location to anyone who needs the service.

Onyebuchi E. 
Clasificación:
2.0

Rude staff extra hidden fees discount is better

Ouassim B. 
Clasificación:
1.0

The man at the front desk (Jean Talon location in Montreal) was very rude, aggressive and uncooperative. He showed up late to open the location, was dismissive and unhelpful, and when I indicated I had rented a dolly, he told me it was not in my contract (it was) and I could not have one. He was unapologetic for being late and despite my only getting my truck at 9:25, told me I had to have it back by 1PM or face penalties. One of the worst customer facing individuals I have ever come across. By comparison, your employee in the yard (Jamaican or Caribbean accent) was very helpful, polite, went out of his way to help customers (I watched him do this) and he even went into the office to correct my bill when he saw I had been charged for a dolly I did not get. We is an excellent employee and should be more customer facing.

JeanFrancois H. 
Clasificación:
2.0

Pire entreprise, vous ne garantissez rien et ne communiquez pas

benjamin G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
1.0

Canceling / making modification 18hours before a moving is really bad service

Yvan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lefong H. 
Clasificación:
5.0

The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.

maria T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

seyedmohsen M. 
Clasificación:
1.0

J ai payé plus que ma facture proformat même si j ai respecté le kilométrage et le nombre d heures c est pas normal

MAHDI I. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amir Mohammad R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan Gabriel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyes B. 
Clasificación:
5.0

It will help to have some belts in the car for heavy things

PATRICK J. 
Clasificación:
2.0

First of all, employ more (both meanings) qualified people at the location and on the phones (total wait time on the phone was around 6 to 7 HOURS). One of the employees working there did not understand english at all making is pretty useless when you know someone who can only speak english comes in. I had to translate for the worker because the conversation was going nowhere fast. Only one of the two people working in the office seemed to know was they were supposed to do. The wait time is enormous and the cost gouging since it's the moving period is ridiculous.

liam L. 
Clasificación:
1.0

Terrible booking service. First reservation changed the time and cancelled. 2nd one didnt even work we got no notifications on our phone. Thank god there was a guy to help.

Belise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joao Paulo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

marlinda christina z.  |  First Impressions 
Clasificación:
4.0

Have enough stock of all sorts of carrying dollies

Victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELE A.  |  Overall Experience 
Clasificación:
4.0

The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.

SherryAnn R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn R.  |  First Impressions 
Clasificación:
1.0

Will not deal with them again.

ISOBELLA T.  |  Overall Experience 
Clasificación:
2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

SherryAnn R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SOCIETE E.  |  Overall Experience 
Clasificación:
3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Brian M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amrit K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajiva L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrolyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre D.  |  Overall Experience 
Clasificación:
5.0

Had an amazing experience. Very nice staff.

yousef m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jean-marc r.  |  Overall Experience 
Clasificación:
1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Alexandre C.  |  Overall Experience 
Clasificación:
5.0

Merci équipe sympathique et professionnelle.

Stéphane C.  |  Overall Experience 
Clasificación:
5.0

Service à la clientèle excellent.

ndoye e.  |  Overall Experience 
Clasificación:
4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

LOREAL C.  |  Overall Experience 
Clasificación:
5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

John N.  |  Online Move In 
Clasificación:
3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

leila j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Emmanuel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lumanglas m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

9139-9550 QUEBEC INC. J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adjtoutah k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RAFIK R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daphne e.  |  Overall Experience 
Clasificación:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K.  |  Overall Experience 
Clasificación:
2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

JACQUES E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammed D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SALEH M.  |  Overall Experience 
Clasificación:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C.  |  First Impressions 
Clasificación:
2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don't know if there are worse customer centric companies but I have never run across one.

Douglas S.  |  Overall Experience 
Clasificación:
5.0

Merci très bon service et personnel très aimable

Stéphane C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Francois L.  |  Overall Experience 
Clasificación:
4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Mireille D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stéphanie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladjel M.  |  Overall Experience 
Clasificación:
4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Peter C.  |  Overall Experience 
Clasificación:
3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

sofiati i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chantal t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CEDRIC STEPHANE AHMED b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASPER M.  |  Overall Experience 
Clasificación:
5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

DIANE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE L.  |  Overall Experience 
Clasificación:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t.  |  First Impressions 
Clasificación:
5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Estate Pearl A.  |  Overall Experience 
Clasificación:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SAIF S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna S.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful.

Michael V.  |  First Impressions 
Clasificación:
2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

TAVIS J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISE S.  |  Overall Experience 
Clasificación:
5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

YANICK C.  |  Overall Experience 
Clasificación:
2.0

Point 1: votre sondage n'est pas vraiment en français. Point 2: lors d'un dégât d'eau, je n'ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j'insiste très fort pour que j'ai un local de remplacement ( le dégât d'eau était de votre responsabilité, pas la mienne) Point 4: je n'ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J'ai quitté pour un autre entrepôt d'une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Gaetan G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred Pechet L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot I.  |  Overall Experience 
Clasificación:
5.0

The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

LINDA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Émilie-Rose B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ionut Ovidiu C.  |  First Impressions 
Clasificación:
1.0

Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

Kattie C.  |  Overall Experience 
Clasificación:
5.0

Was great experience I love you guys and the staff

BENJAMI K.  |  First Impressions 
Clasificación:
3.0

I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Gracias.

Natalie E.  |  Overall Experience 
Clasificación:
5.0

The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

SABRINA R.  |  First Impressions 
Clasificación:
5.0

Good Service!

Hardeep Kaur K.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. ¡Gracias!

CORNERSHOP COMPANY A.  |  First Impressions 
Clasificación:
5.0

Perfect for us! Thank you!!!

Dave L.  |  Overall Experience 
Clasificación:
5.0

Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Interconcept I.  |  Overall Experience 
Clasificación:
5.0

I left the premises since I have practically zero income due to the epidemic

Peter H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faneva d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl M.  |  Overall Experience 
Clasificación:
1.0

Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

BENJAMIN F.  |  Overall Experience 
Clasificación:
5.0

Manager went above and beyond on everything possible couldn’t ask for a better service.

Kevens L.  |  First Impressions 
Clasificación:
5.0

Bon service belle équipe

Repare 911 I.  |  Overall Experience 
Clasificación:
5.0

We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Centre communautaire m.  |  Overall Experience 
Clasificación:
1.0

The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Laurent- Olivier L.  |  Overall Experience 
Clasificación:
1.0

It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Jonathan D.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

Frances D O.  |  Overall Experience 
Clasificación:
1.0

If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

ALEXANDRE L.  |  Overall Experience 
Clasificación:
5.0

excellent.

youcef n.  |  Overall Experience 
Clasificación:
4.0

Good!

MAI XUAN B.  |  Overall Experience 
Clasificación:
1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Anaida A.  |  First Impressions 
Clasificación:
5.0

very good

LILY S.  |  Overall Experience 
Clasificación:
1.0

The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

MARY C.  |  Overall Experience 
Clasificación:
5.0

Super bon service à la clientèle!!!!!!

Nathalie P.  |  Overall Experience 
Clasificación:
4.0

All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! ¡Gracias!

Candice K.  |  First Impressions 
Clasificación:
5.0

Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Alexandra C.  |  First Impressions 
Clasificación:
5.0

The staff were incredibly friendly and helpful.

Sarah H.  |  First Impressions 
Clasificación:
5.0

J’ai vraiment vraiment adoré le service je recommande

Repare 911 I.  |  First Impressions 
Clasificación:
5.0

J'ai apprécié énormément l'accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

France M.  |  Overall Experience 
Clasificación:
1.0

you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

succes c.  |  Overall Experience 
Clasificación:
4.0

The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

Margaret E M.  |  First Impressions 
Clasificación:
5.0

The employee was very helpful and energetic

hani k.  |  First Impressions 
Clasificación:
1.0

Learn English!

CARLOS C.  |  Overall Experience 
Clasificación:
3.0

When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

Isabelle J.  |  Overall Experience 
Clasificación:
5.0

Very good service. Thank you.

samira g.  |  Overall Experience 
Clasificación:
5.0

Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

Jean Claude L.  |  Overall Experience 
Clasificación:
4.0

The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

ROBERT EDGAR S.  |  Overall Experience 
Clasificación:
5.0

really perfect with a wonderfull team . keep the smile

sofiati i.  |  Overall Experience 
Clasificación:
1.0

Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

Julien L. | Reservación
Clasificación:
1.0

worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

amira t. | Reservación
Clasificación:
1.0

Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

SUE M.  |  Overall Experience 
Clasificación:
2.0

They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

ABIGALLE T.  |  Overall Experience 
Clasificación:
5.0

The representative was very helpful and gived an excellent service.

fidahoussen h.  |  Overall Experience 
Clasificación:
4.0

The technical support was rapid.

alice l.  |  Overall Experience 
Clasificación: