_Rajiva L. | Overall Experience
Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage
Montreal, QC H3R2G8
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Couldn't self check in or out outside of working hours as specified when I made my booking. So I had to wait outside in the cold for an hour, and return the truck earlier than I had expected. I received no apologies or compensation. The truck also strongly smelt of cold cigarettes.REDA K.
Worse service ever, I rent trucks very often for Hilton Hotels and I had to change provider yesterday and use Uhaul . I returned the truck after gazing 1 mile away ( I have the receipt ) and i was short 1/8 of the tank, they charged me 21l of gas @ 39.95. i was short 1/8 of the tank.STEPHANE O.
So long to process even though I completed the online process alreadyEmilio B.
Good service very satisfied wd the staffnipa N.
Le rÃ©servoir d'essence devrait Ãªtre plein de cette faÃ§on ce serait plus facile de remettre le bon niveau d'essence avant de retourner le camion. Il n'y avait plus de lave-vitre dans le camion.JOSEE D.
El cliente no dejó un comentario.Helene R.
The agent was very rude. Extremely rude. Doesn't know what to answer. Very in experienced and arrogant employees.Mahmed Arif S.
I guess this location should be shut down or fire the responsible person without any further damage . I lost 90mins time yesterday due to poor service .GURBINDER B.
El cliente no dejó un comentario.DESARD B.
El cliente no dejó un comentario.LAMIN M.
El cliente no dejó un comentario.SOUHEIL C.
El cliente no dejó un comentario.Matei P.
El cliente no dejó un comentario.Jerrolyn D. | Overall Experience
El cliente no dejó un comentario.Winner Adje W.
El cliente no dejó un comentario.JOEL G.
El cliente no dejó un comentario.Jeremy S.
The service was good, but the truck was not well marked and hard to find.Arthur Z.
I was impressedERIC L.
Amazing customer service. Happy new yearANTOINE A.
El cliente no dejó un comentario.CHAHID A.
El cliente no dejó un comentario.SRAVAN RAO P.
Had the truck with not a full tank of gaz! And was told it was fullMICHELE L.
El cliente no dejó un comentario.Pierre D. | Overall Experience
El cliente no dejó un comentario.bilal O.
El cliente no dejó un comentario.Shawn M.
El cliente no dejó un comentario.GOUTHAM KASHYAP A.
El cliente no dejó un comentario.XX H.
El cliente no dejó un comentario.Pierre D.
El cliente no dejó un comentario.Messod H.
Some employee need to be polite. The 2 blacks(woman and man)for thespian up are polite but there's 2 differents guys at the return that aren't.oumarou-barkire A.
Had an amazing experience. Very nice staff.yousef m. | Overall Experience
El cliente no dejó un comentario.HANS-GEORG F.
El cliente no dejó un comentario.jean-marc r. | Overall Experience
Everting perfectURBAIN MBEGANE B.
El cliente no dejó un comentario.SALOMON I.
El cliente no dejó un comentario.Hamidreza S.
El cliente no dejó un comentario.DAN L.
Service was fast and straight forward, no time wastedAlfred G.
El cliente no dejó un comentario.CHRISTIAN D.
I was charged way too much for gas. Complained 2 weeks ago and never got any news back.Nicolas D.
El cliente no dejó un comentario.DIEGO I.
El cliente no dejó un comentario.PIERRE Y.
Please light on the large U-Haul sign on the Jean Talon to easily identify where the building is. Also more light and sings in the entry to return the van.Raymundo C.
El cliente no dejó un comentario.Serge-Alexis G.
Staff was generally not very friendly or understanding. Very hard to communicate to. I was charged for mats that I was never given.Christopher P.
Le franÃ§ais est ma langue ... PLEASE! I am still waiting for the invoiceJeanLuc B.
* Le vÃ©hicule n'Ã©tais pas propre, il avait choses Ã l'arriÃ¨re. * L'application pour pouvoir prendre le vÃ©hicule (dehors de l'horaire des bureaux)..ne marche pas! J'ai perdu bcp de temps et presque mors gelÃ©. Alors...Vous offrez un service 24/7 qui vous n'Ãªtes pas capables d'accomplir!Diana V.
El cliente no dejó un comentario.ANDREI S.
I rented a van on December 4th. It started snowing at night, dangerous driving conditions with low visibility. Tried to use the windshield wipers and fluid on the highway, did not work. Had to drive in the dark with no visibility to the next exit to find a gas station to fill up the fluid or figure out what was not working. The fluid in the van was full, but it was frozen, big block of ice. They had not used winter fluid, in December! Was late at night so got in contact with Uhaul corporate who directed me to the St-Agathe office. On the way there the tire pressure light went on! Had to drop the van off there and rent a new van with my credit card. Amazing service by Jesse at the St-Agathe location. Drove the new van to the Jean Talon location. Explained the danger they exposed me to. The agent on Jean Talon said he could not do anything to help from a payment perspective, I now had full credit card charges for both vehicles. He left me the manager's card and said I (emphasis added) would have to call Uhaul to sort things out. No one called me. I now have charges on both the van I rented on Jean Talon and the one in St-Agathe. I got help from the franchisee Jesse in St-Agathe. No one from Jean Talon helped. In the end I was able to recover a portion of the charges, but was still out of pocket and wasted hours in St-Agathe and trying to fix the credit card charges. Awful customer service, left to fend for myself and no one acknowledged or apologized for the danger they exposed me to.MARK ANDREW H.
Had a good experience using Uhaul truck. One suggestion is to have someone/assign explain the truck operating for few minutes to the customer. The gentleman at the site explained me when I struggled initially on how to operate , after I requested .BALAJI S.
Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delaysAlexandre C. | Overall Experience
Thanks a lot to Mercidieu who stayed to help me return the truck. A+ customer experienceGuillaume L.
El cliente no dejó un comentario.Allana A.
Merci équipe sympathique et professionnelle.Stéphane C. | Overall Experience
El cliente no dejó un comentario.Alfredo F.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.YASSIN B.
December 2, 2021 At 9am a young men help me rent a truck I didn't have enough money on my debit card I still got to rent & paid all fees for the service I do appreciate great service this is why I am writing a good review 5 Stars ***** Sean Ryan Patrick U-Haul Contract 25940394Sean R.
El cliente no dejó un comentario.Nicolas R.
El cliente no dejó un comentario.KARIM G.
The office staff was undeniably fantastic! The truck...not even close and who ever is responsible for the upkeep of the vehicles needs some serious re-training. Check engine light, on. Service Air Bag warning light and notice, on. No knob on the driver's window handle, so couldn't open it. The INSIDE of the front window was filthy and disgusting Looked like someone opened a soda can and it sprayed all over the windshield, many months ago. WE sanitized the interior, because it was obvious by the filth on the window that no cleaning had been done, let alone any COVID precautions taken. Total shameStella M.
El cliente no dejó un comentario.COLIN FRANCIS T.
El cliente no dejó un comentario.joseph R.
Maybe offer atleast 1 blanket and considering the time ajusted when the customer leaves, thank you for your time and it's still a great service.NICOLAS V.
El cliente no dejó un comentario.Shakirah I.
Just giving more clear instructions in the beginning but that's about it. :)Melissa S.
El cliente no dejó un comentario.TARIK K.
El cliente no dejó un comentario.ALI I.
El cliente no dejó un comentario.MARK LESTER R.
El cliente no dejó un comentario.REMI JONATHAN C.
El cliente no dejó un comentario.SERGE G.
I was treated terribly by staff, they are rude and condescending. I will never ever deal with this location again.Mandeep M.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Lise Anne R.
Service à la clientèle excellent.ndoye e. | Overall Experience
Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'OréalLOREAL C. | Overall Experience
El cliente no dejó un comentario.Messod H.
El cliente no dejó un comentario.Francois P.
The person who served us at the counter was all alone and despite everything very efficient and helpful; the person who gave us the truck was also very helpful. On return, the quality of service was the same.BEATRICE G.
The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******John N. | Online Move In
You made a mistake on my invoice.please correct it! I was charged by miles rather than kilometres Please correct credit me the amount Thanks Mike werberMICHAEL W.
Angelica helped me with my return and went above and beyond to make it quick after a long day of moving and a dying phone battery. You're lucky to have her in your team!ALEJANDRO Z.
The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$leila j. | Overall Experience
El cliente no dejó un comentario.Milsa Jennifer B.
El cliente no dejó un comentario.DISUEKAMA M.
El cliente no dejó un comentario.JAD K.
they dont dÃ©livery the camion checked with usDOUGLAS F.
Contract should include gasEMMANUEL C.
When I picked up the vechile the service was good but when I returned it the the person doing the retun was very rude. The truck had several maintence lights on and the insde of the cabin was very very dirty, the front windshield had not been cleaned for months. Would not recommend to any oneHabib M.
Easy drop off, lots of parking.Vanessa W.
Excellent serviceLOURDES F.
El cliente no dejó un comentario.YOHAN C.
SERVICE CUSTOMER VERY GOODAN PHUONG N.
El cliente no dejó un comentario.Sage I.
The staff must knowing precisely the length that we can use in the truck for transporting the merchandise.TAN-TAI N.
El cliente no dejó un comentario.Mohamed Ali K.
The customer service wasn't that great. Maybe it's because the employee was overwhelmed with all the customers who are waiting in the line. There was just one employee for all the demands and that might have made him somehow rude in the way he was explaining the instructions. Overall, the experience was fine, and the truck was as expected clean and ready to use.Karim A.
El cliente no dejó un comentario.IOAN B.
El cliente no dejó un comentario.Mitchell W.
I was directed to go the Jean talon location by a U-Haul agent because I was not able to unlock the car at 6 AM for reservation 23945330. The U-Haul app would not allow me to unlock. I called U-Haul customer support and was surprised to hear that was no more a car at the notre dame location and a new reservation was made in Jean talon ( which is very inconvenient for me and much higher cost). At Jean talon I asked if I could return the vehicles cle to notre damn instead of Jean talon due to my experience. I was interrupted and yelled at and told that this is impossible. I was treated with disrespect and I am extremely disappointed with U-Haul. I will not so business with U-Haul again after this experience. U-Haul had not taken any action.Feras A.
One of the workers (right arm sleeve tattoo, long beard, black hair, male) approached my girlfriend when she tried to return her 9ft truck about 30mins after hours last night (30-Oct-2021 at ~19h30). She said he tried to invite her into the Uhaul centre even though she didn't need to. She had just asked him how to navigate her Uhaul website in order to return the key. She said she had to "sprint back to her car" because he asked her "where is your boyfriend" and that the parking lot was not well lit. I regret not going with her but I did not know she would feel threatened. She felt unsafe and I am going to submit a formal complaint to Uhaul about this employee. I am appalled and disgusted by his behaviour.ALI H.
El cliente no dejó un comentario.NOUREDDINE A.
Back up camera is good to have in the futureMichel A.
The employee was great, helpful and efficient.LEONARDO L.
El cliente no dejó un comentario.Dominique M.
El cliente no dejó un comentario.CRISTIANO D.
El cliente no dejó un comentario.Michel A.
El cliente no dejó un comentario.Lise Anne R.
El cliente no dejó un comentario.Emmanuel L. | Overall Experience
Improve your customer service and make sure that your team is not a thief team.Fares D.
El cliente no dejó un comentario.Lise Anne R.
El cliente no dejó un comentario.9139-9550 QUEBEC INC. J. | First Impressions
La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!Marco C. | First Impressions
Merci très bon service et personnel très aimableStéphane C. | First Impressions
The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.laura t. | First Impressions
First time I have used this kind if facility. Reception staff very helpful and friendly.Jerrolyn D. | First Impressions
Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. ¡Gracias!CORNERSHOP COMPANY A. | First Impressions
The staff were incredibly friendly and helpful.Sarah H. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!