Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

3,219 comentarios

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Emmanuel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lumanglas m.  |  Overall Experience 
Clasificación:
3.0

Improve your customer service and make sure that your team is not a thief team.

Fares D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lise Anne R. 
Clasificación:
1.0

The staff was not courteous, not professional and did not create a pleasant experience. My final bill did not have the right breakdown and the staff agreed that it was wrong but could not correct it. After I left the premises I found out that I was charged the amount of the initial estimate rather that the final bill, which is an overcharge of 50%. Now I have to contest that and get my money back.

Valentin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond D. 
Clasificación:
5.0

Price per kilometer could be lower

Marion D. 
Clasificación:
5.0

Gracias

GEORGIY S. 
Clasificación:
1.0

Customer service issues No proper explanation about charges before renting No one will escort you to the car Very poor customer service

CHRISTIAN B. 
Clasificación:
1.0

terrible service. i was overcharged. they charged for 150km.insted of 142km. Nobody said sorry. A general manager said ,he does not care about my feedback and complain!. terrible experience.

TATIANA P. 
Clasificación:
4.0

The online service could be smoother

yaacov B. 
Clasificación:
4.0

Vous devez améliorer la visibilité et la convivialité en français. Svp respectez votre clientèle

FRANCOIS D. 
Clasificación:
2.0

Unfrienfly staff who have me trouble with the fuel level. I brought it back exactly how it was. Took photos of the guage. They charged me for an amount of fuel that does not match the mileage at all. They charged 6.5 liter of fuel for 20km ride. Just upsetting.

Thomas H. 
Clasificación:
1.0

Le commis était désagréable. Le système en ligne de vérification du véhicule fait faire à votre client le travail que vous devriez faire vous même. Votre site menace le client de lui faire payer des frais exorbitants dans le but de vendre des assurances. Mettez votre site en Français. J'irai ailleurs la prochaine fois.

Yann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIAOYAN S. 
Clasificación:
5.0

Extraordinario servicio al cliente

LUCIVALDO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

D.A.ME INC L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aiden R. 
Clasificación:
5.0

Great experience all-round, good supply of vehicles, ability to reserve, courteous efficient personnel, truck clean and and in good condition, A+++!

glain W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUCIVALDO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

9139-9550 QUEBEC INC. J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LORENZO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly Y. 
Clasificación:
2.0

Check the gas level. After 3 km, it was less than on the paper by a lot. Nobody paid me back.

CIPRIAN VICTOR P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Behdad B. 
Clasificación:
3.0

The inside of the truck was dirty and i would prefer leaving with a full tank as opposed to returning it same as the beginning ex. 1/2 plus a little bit. It is very hard to return with same quantity.

Louise S. 
Clasificación:
2.0

im not recommended to the other friend. because last time i rent the van the employee is the good . i have complain but he cant assist me.. and how many times i call to uhaul.. my money until now he cant return

RENZ JOSEPH M. 
Clasificación:
1.0

The van was damaged and dirty. I reported it while check in with pictures. Finally, I was charged for the equipment that they didn't provide me, and for a cleaning even if I received it already dirty.

Leila A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
1.0

I had to wait for 2 hours as I was picking up a truck after the working hours but the staff didn't left the keys outside for the truck

anirudh V. 
Clasificación:
4.0

Too expensive to be honest.

Slimane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicola F. 
Clasificación:
3.0

I request a big truck (15 PI) and I have got a small one. I hope this is the last time I use our trucks.

CAMILO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

adjtoutah k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dastan I. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENOIT V. 
Clasificación:
1.0

El cliente no dejó un comentario.

SANTHOSH B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELAN C. 
Clasificación:
1.0

1)i reserved small dolly but when i went there ,your colleague said small dolly s not available and i had to get big one,poor reservation 2)used bottle of water was in car ,it was not clean at all 3)most important thing was the metal hook thing that needs for latch and unlatch of rear door was broken,it was reallyy reallly really terible,i even told your college at the time if dropoff and he said yes it is true and he said i am sorry.but ...... i am very disappointed from your service

Mohammad G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH MANGAO C. 
Clasificación:
3.0

the first time I tried it by application but I couldn't after wasting more than an hour, not even the non-electronic service did it for me, as I needed and didn't have the option to go to a place with an office so I don't have problems again, so to rent the truck I didn't have so many problems, the biggest problem was when it came time to return, as I arrived 10 minutes before closing the office and the attendant did not want to attend to me and finalize my lease, so if I wanted to return, I would use the site, in short I wasted another hour and only after a call was a very kind person I managed to resolve the return, conclusion: I will not indicate it, and I did not like the service offered at all.

JEAN SERGIO D. 
Clasificación:
3.0

The service itself is quite decent, trucks are functional and well-maintained, people polite. Service overall is pretty concise. My main gripe is how the pricing structure works. It's entirely dependant on mileage and gas prices of the day, which I guess is fair, still a bit frustrating. (we expected 80$, came out to 100$ for about 30kms) My biggest complaint however, is the re-fuelling of the truck. How am I suppose to know how many liters is in 1/8th of a tank? On the way back we actually attempted to calculate what that would be . Google revealed a 10ft truck uhaul tank contains 31 gals. 31gals = 140lts 140 / 8 = 17 So 1/8th of a tank, should've been about 17liters. So we ask for 17lts and and end up with 4/8ths of a tank. Which is a whole extra eighth more than the 3/8ths we started off with. I was hoping to get credited for this, but the guy didn't offer anything. Now in his defense I should've totally asked for one, but I'm kinda shy and was really tired from a whole day's of moving. This one's on me and I should've grown a pair and just ask him, however I still feel it should not up to the customer to initiate this. It creates tension and a bad feeling in your mouth. There should be a built in policy where if the tank is clearly over-full, by say at least a full eighth, you get something like 5 bucks (our re-fuelling 2/8ths of a tank came out to 26$, where we really only should've paid for 13$ so ya'll still making money). And it should be made real clear how many liters an eighth requires. It is these two things, the refund policy and the lack of clear indication, that stops me from going to five stars. Otherwise I quite like this service, it's relatively cheap, convenient and easy to use. Sincerely, A U-Haul customer.

JORDAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamal Georges N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnaud M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRIYATHARSAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie M. 
Clasificación:
5.0

The truck had the "Check Engine" light on an also gave a message to make sure the gas cap was properly tightened. We were told it's only sensors but it should be repaired.

Francois G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIKOLA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ilya K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

It was my first time using Uhaul and I was quite satisfied with the whole experience. The guy at the front guy was very efficient and explained all the required steps to me. Overall, I was impressed.

JEAN-FRANCOIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivena Ayawovi A. 
Clasificación:
3.0

El cliente no dejó un comentario.

VIOLETA MUECA F. 
Clasificación:
2.0

El cliente no dejó un comentario.

AISHA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAFIK R.  |  Overall Experience 
Clasificación:
5.0

Si je clique sur le lien français j'aimerais bien que le document qui apparaît « submit a review «  soit en français 🤨

SIMON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
1.0

Bad service

MEYER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohand Ouidir A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLANDO PANEDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHOUVA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Efren A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ILYA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iqbal S. 
Clasificación:
5.0

My final bill was 84 dollars, but I found you took from my visa 123 dollars without any reason. That was made me very upset and mad, but I took the difference later. This is the only one was very very very etc so bad

Aboudlhamid K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

daphne e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Belal E. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

Location was closed but the process for the drop off was easy

Adjim Y. 
Clasificación:
4.0

didnt have the accessories I have requested so cant give 5 star. but overall it was great

HOSSAM M. 
Clasificación:
4.0

That was correct .

Amar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daphne E. 
Clasificación:
5.0

Employé gentil et efficace

Sylvain F. 
Clasificación:
4.0

The car was in good condition ( mechanically)but it was not clean.there was an empty bottle of water inside and also the windshield was extremely dirty.

Sina H. 
Clasificación:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K.  |  Overall Experience 
Clasificación:
5.0

The app and the website DO NOT WORK on Android and on Firefox. I needed to download Google Chrome to upload pictures.

Michael William H. 
Clasificación:
4.0

My online pickup wasn't working - if the manager hadn't been just leaving I would have been stuck so I appreciate his staying late

CAITLIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

leyder C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ganesh Prasad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc D. 
Clasificación:
4.0

Everything went well EXCEPT that our reservation was rendered useless the night before our scheduled move. This isn't like watching a movie or concert, it's a house move and all other arrangements, a lot, are hinged on the truck rental. This wouldn't be workable if the reservation wouldn't be guaranteed. That's the point of making a reservation anyway. So if not for this, I would go for U-Haul again because of the great value, but this reservation issue is making me question if I will become a customer again. ¡Gracias!

Juan Sandino G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

J' trouvé le service excellent et le véhicule bon, je vais en parler a mes ami au cas ils ont besoin

EMMA D. 
Clasificación:
2.0

Rude customer service. Website allowed me to book a small truck for 24h but when I showed up to pick it up, the employees there wouldn't allow me to rent it for more then a few hours despite my reservation. I even called to confirm my reservation a few days before and it didn't seem to be a problem then. They would only let me rent a van for 24h which caused major problems and forced me to make multiple trips.

DANIEL K. 
Clasificación:
4.0

My only complain is that I rented 3 dollies and they gave me none because they ran out of them. It's my understanding that I could get a $50 dollar refund. Is that right?

Eric Eduardo N. 
Clasificación:
3.0

I found the worker at the desk very straightforward, direct and at some point rude. He called us ‘'boys come here''. I guess he was having a bad day, but as a customer, I don't want to go back there again.

Frédéric C. 
Clasificación:
5.0

There was a little issue with their credit card reader machine. Other than that, the service was superb and, as a first-time U-haul user, I am very very satisfied with the service. The staff is very friendly and professional.

Armel T. 
Clasificación:
2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

JACQUES E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Biju T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Murray J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noemie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammed D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

AHMED H. 
Clasificación:
3.0

Employee behind the counter did not explain drop off process very well. He seemed uninterested in re-explaining or taking the time to ensure that we understood.

BATHSHEBA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Annie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Trucks a little cleaner

Shneur S. 
Clasificación:
5.0

Great service and very courteous, Was able to be on the road in 10 minutes with my truck.

Marc R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE C. 
Clasificación:
5.0

Very good service and great staff

MUHAMMAD F. 
Clasificación:
1.0

The worst employee (rude, sarcastic, entitled, unhelpful, impatient). When I nicely told him to be more patient and polite because it was getting increasingly uncomfortable for me, he refused and replied with poor attitude. The vehicle was also quite dirty as well and the grid seriously obstructed the drivers vision. The customer experience was even more unpleasant as the information (credit card, phone number) I put when signing up online were deleted and due to et complicated the process. Overall, I was very disappointed.

hong wei W. 
Clasificación:
1.0

The rental agent was very unpleasant, had a disrespectful tone and gave the wrong information. I wouldn't recommend this agency.

TAOUFIQ B. 
Clasificación:
1.0

The manager was rude to me at the end when I dropped off the truck and the truck was not clean seat where dirty with some coloured dust that got on my clothing

ROBERT M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SALEH M.  |  Overall Experience 
Clasificación:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C.  |  First Impressions 
Clasificación:
2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don't know if there are worse customer centric companies but I have never run across one.

Douglas S.  |  Overall Experience 
Clasificación:
5.0

Merci très bon service et personnel très aimable

Stéphane C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Francois L.  |  Overall Experience 
Clasificación:
4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Mireille D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stéphanie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladjel M.  |  Overall Experience 
Clasificación:
4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Peter C.  |  Overall Experience 
Clasificación:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t.  |  First Impressions 
Clasificación:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. ¡Gracias!

CORNERSHOP COMPANY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Faneva d.  |  First Impressions 
Clasificación:
1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Anaida A.  |  First Impressions 
Clasificación:
5.0

The staff were incredibly friendly and helpful.

Sarah H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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