El cliente no dejó un comentario.
nick L.Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I DIDNT RECEIVRE THE EQUIPMENT THAT I RESERVED
ABDALLAH B.When I returned the van, the receptionist didn't even bother to inspect the vehicle with me and I was unpleasantly surprised to find that I was charged for gas when I had returned the vehicle with the gas at the same level as when I picked it up. Very bad customer service as I was unable to speak to anyone after waiting over an hour on the phone. I won't rent again with U-Haul
Morgane B.Phone customer service wait too long
simon C.Good service, the staff is nice and polite.
David L.- Poor maintenance of the van. It kept warning me to service "Stabilitrack". Hopefully, I knew it is not a critical component of the van at this time of the year. Nonetheless, it gets on the nerves. I imagine someone using this van and not being knowledgeable in mechanics! - The fuel gauge is unfair. I added fuel gradually to reach the level at the time I took the van. The needle went suddenly up and going way further than the level I wish to fill (around 10 litres more). At 1.839$/litre, this is a costly margin of error at my disadvantage.
Yves C.Les agent de la succursale de Crémazie sont très serviables, courtois et professionnel. Merci pour votre service
asmaa R.Every thing was perfect very good services
Paul Robert D.There were a huge difference between the gaz level indicated in the bill before leaving and the gaz level in the van. I was charged for 7L and also charged 2 more km. I had to spent an our to resolve all this. I'm suspecting that Uhall is using of those discret strategies to increase its benefits, because not all people verify and take notes of difference before departure after turning back. I'm very very disappointed of this experience. It could be a very interesting subject of journalistic investigation.
Amine B.The particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.
Yui P. | Overall ExperienceNext time, I gonna look at other company for sure before UHaul
Jeanphillipe F.Nada
Marie-Josee L.Tout s'est très bien passé. Le staff était agréable et la location s'est déroulée de manière optimale à tout point de vue !
Erik C.C'est un très bon service à Montréal
EDME B.Instead of mailing your customers their refunds which takes 4-6 weeks. CALL THEM AND OFFER TO HAVE THEM PICK IT UP! We returned our truck early and had we not called you. Would have had to wait that long. Moving is expensive. I didn't appreciate that.
michael P.Servicio al cliente de excelencia.
Massil A.J'étais très déçu quand j'ai appris la veille de mon déménagement que je devais récupérer le camion en dehors de Montréal alors qu'on m'avait promis que c'etait à Montréal. Les agentes n'ont fait aucun effort pour régler mon problème par téléphone.
Hocine D.The truck I got did not have a ramp for loading and I did not realize that this size cube truck did not come with a ramp until I was starting to pack things inside.
Kristen A.Truck was not so clean, clerk was helpful
Pierre-Eric D.Just make sure your client servicing agents are well informed about your rates and conditions. I was unfortunately given false information when I signed for a truck. I only discovered is the misinformation when I had to pay. Did not appreciate it.
iseppon G.please check the Gasoline better
Manuel V.The indications as to where to return the truck could be clearer but in general everything was fine.
Benoit G.The pickup/dropoff parking spaces are tight to get into.
raymond B.Difficile d'avoir tous le textes en français. J'avais fait la réservation pour le samedi à 9h sur Frontenac et le retourner à Saint-Eustache. Finalement j'ai eu le camion à 14h30 au 306 Cremazie et le retourner au 306 Cremazie.
Sylvain R.The staff is just always really nice at this location. We do always wait in line but I don't mind.
Anais F.This location never has 4x8 trailers available. It would be nice to be able to rent this smaller, lighter trailer at this location.
ALEXANDER F.It as short and sweet! Grenat job
Angelica B.Great staff and always great service
Michael M.I uploaded my driver's license to the UHaul site, as instructed, before going to pick up the car. However, there was no mention on the site that, as an international person without Canadian citizenship, I needed to also bring *additional* forms of government ID, such as a passport. This is quite frustrating because it was only at the counter, when I was checking in, that I was told this was necessary. UHaul should include a notification or reminder on its website so that, when international people, are uploading their driver's license, they are informed about other/additional requirements. This is an easy fix and would have saved me â€" and the UHaul representative working at the counter â€" a lot of stress and frustration.
Christopher D.Ratchet assemblies for tire straps were not working well and difficult to tighten or loosen. Should be lubricated periodically. The rest was great. Service was impecable. Gracias
ioannis K.Billing error. I contacted customer service twice about it but issue remains unresolved. It's illegal in Québec to charge sales tax on a service that was neither rendered nor invoiced! I've rented about 10 times at this location in the last 2 years. Half of the times there's a billing issue: mileage on contract higher than on odometer, gas level lower at checkin than declared, insurance charged when it was declined, contractual rate not respected. You'd better check your contract and invoice carefully at this location as "errors" are always to the benefits of that U-Haul franchise and are all too frequent. There's a pattern of overcharging clients. If U-Haul wants to charge more, they should increase their rates and tell customers instead of being sneaky on the billing hoping the client won't find out. When the client finds out they should correct the error promptly without telling customer "tough luck, my manager isn't around so I can't make any adjustment". Crooks!
Thierry G.Perhaps, directional signs to where the office is. They could be there but I did not see them!
William D.A super team at this location - Congrats !
Martine B.The trailer's door and floor were old. The door was very loud when opening it. There is a lot of cracking noise a soon as someone steps in the trailer. Even though the road to Alberta was paved, there was a lot of dust on my boxes when I opened the trailer's door to unload my things.
KOUADIOGERARD B.I am not satisfied with my experience. 1. I was promised a 50$ credit to my account which has not to be applied since the 20 foot truck was not available and changed on me the day before. 2. I had a 40 min wait for the truck when I arrived. The service point was understaffed for the majority of the time. The location also smelt very bad. 3. No extension was offered when returning the now smaller vehicle that I had less time with 4. I had to hire movers this weekend to continue to job due to the smaller job. I am looking for my 50$ credit to go to a full refund for the inconvenience. Thank you 647-642-3548
Dimitrios P.Friendly staff!
James M.I forgot a phone in the truck and I don't know how to contact someone from UHaul before you give it to someone else.
Maxime G.There was only one employee at a very busy U-Haul location, on a Saturday morning. The waiting time was unreal.
Guy G.the inside of the truck was extremelly dirty
Magali B.The truck wasn't cleaned, stinks like manure. Not a happy camper..my stuff after.
Manuelito P.The staff was pleasant, attentive, prompt, and helpful. They gave me excellent customer service. The truck was clean, ran well, and was easy to drive.
MARK C.It was quick to pickup and return the truck
CHINNARAJA A.Excellent service
Enzo G.Dans le cube 10', je n'ai pas vu le clignotant d'urgence, pas de prises USB. Autrement tout était Ok Merci, Luc Foucher
Luc F.Exellent service. A bon prix. Employé courtois Recommencerait mon expérience.
alain L.Real U-Haul location with knowledgeable staff. Avoid franchisees if you can!
Michel P.Excellent customer service
Susan B.Good company give good customer services, as I received lately from Uhaul.
Jean B.Très bon service
Marie-Odette C.ask your employee to make tank full, so customer can better control how much they should buy before returning the truck back.
Jianzhong X.La personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois
Jonathan K. | First ImpressionsThanks Chris for the very good service, we sincerely appreciate your efficient and your patience.
assia H. | First ImpressionsMerci pour la gentillesse et la propreté. À bientôt MC
marie christine t. | Overall ExperienceL'employé Mamoudou Diallo était plus qu'incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu'il faisait. Jamais ne s'est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c'était loin d'être drôle.
benabed y. | First ImpressionsMerci beaucoup
JULIO CESAR H. | Overall ExperienceMerci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐
basile (Helen) S. | First ImpressionsMerci très bon service,
micheal b. | Overall ExperienceEndroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.
gabrielle l. | Overall ExperienceThe girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.
Angelene F. | Online Move InC'est très bien en terme de qualité, mais c'est extrêmement cher pour ce que c'est… c'était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c'est un peu ridicule et j'ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c'est pour ça que j'ai été cherché mes choses. Et aussi j'aurais apprécié me faire rembourser les semaines payés que je n'utiliserai pas. Après autant d'années de loyauté…Merci pour la sécurité et la qualité.
SANDIE B. | Overall ExperienceJai rien a dire sur le service ou l'entreposage cetais excellent merci
denis d. | Overall ExperienceVery tight access to over loading docks. Congested oftrn to the point of unable to access.
Canada Montreal M. | Overall ExperienceOk experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential
David Y. | Overall ExperienceDeux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...
MARC-ANDRE L. | First ImpressionsStaff was great. Even for English speaking me which I gratefully appreciated
Helen W. | First ImpressionsOn a réservé un espace de location un mois et demi à l'avance. Lorsqu'on est arrivé, on s'est fait dire qu'il n'y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D'ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n'a rien fait pour nous dédommager dans les 2 cas. C'était la pire expérience de déménagement.
Camille R. | First ImpressionsWe moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.
PAUL R. | Overall ExperienceQuais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant
MARIE-CHRISTINE P. | Overall ExperienceRemarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger
SPORT 2000 I. | First ImpressionsThis is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.
MIAN S. | First ImpressionsThé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn't recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I've been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It's disappointing.
Tania M. | Online Move InI booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.
Mikhail K. | First ImpressionsDeux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.
nicholas g. | Overall ExperienceService pas bon
anatainaa a. | Overall ExperienceTout est ok mais il faut plus de chariots. Il n'est pas normal qu'il manque autant de chariots.
Camille H. | First ImpressionsDifficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.
Alexander I. | Overall ExperienceA l'arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c'était notre première visite, elle aurait dû nous dire que l'on devrait passer au bureau récupérer un cadenas puisqu'une fois arrivée au locker c'était barré, pas de service avec lintercom pour joindre un employé, j'ai dû retourner au bureau à l'entrée, pas d'employé dans le bureau d'entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.
Karine C. | Online Move InMerci pour tout !
Djessira K. | Overall ExperienceLe lieu et propre et le personnel professionnel
Olivier C. | First ImpressionsTout est rentré dans l'ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles
Lisa D. | First ImpressionsIt was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.
Alexandre V. | Online Move InLes modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.
Hélène K. | Overall ExperienceA++++++++++++
marie G. | First ImpressionsL'employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions
Ariel B. | First ImpressionsEncore trop tôt pour porter un commentaire.
succes c. | First ImpressionsJ’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés
Julien B. | First ImpressionsJ'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?
marie josee c. | First ImpressionsÉquipe vraiment sympathique ainsi que le service client . Merci!
Nathalie L. | Overall ExperienceThe staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.
Ryan M. | Overall ExperienceParfois un peu trop lent aux caisses. Sinon tout est parfait.
Simone A. | Overall Experienceje pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.
ROBERT L. | Overall ExperienceI would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again
Amirali A. | Overall ExperienceGood job guys!!
Antoine M. | Overall ExperienceTrès déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.
Karine G. | Overall ExperienceJe n'est pas été rembourser pour la moitiés du mois
Jessika C. | Overall ExperienceBravo à l'équipe pour l'accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci
Firas T. | Overall ExperienceTrès grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci
clement a. | Overall ExperiencePersonnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.
Adnane S. | First ImpressionsC'est bien, mais c'est trop cher. Aussi, ma lumière dans mon unité a brûlé et n'a jamais été changé
DAVID D. | Overall ExperienceJ’aurais apprécié ne pas avoir à rappeler pour confirmer l’arrêt de mon abonnement car à mon départ le personnel d’accueil n’a pu procéder à la fermeture de mon compte car le système était en train de démarrer Sinon le gérant est très bien, à su m’arranger malgré une erreur de réservation et l’endroit est très propre
Jean-Marie C. | Overall ExperienceNo issue at all during the one year that I rented my storage unit. Would recommend!
Emilie-coralie B. | Overall ExperienceThank you so much Chris for your excellent service !!
Alberto C. | First ImpressionsSome inconveniences but after some back and forth was fixed Thank you
JACOB J. | Overall ExperienceThe staff that handled my storage was helpful but not friendly at all. Gabriel seemed to absolutely despise being there when I did my check out as well as when I rented a truck in November 2019 to move stuff into that storage.
EDUARDO D. | Overall ExperienceCan't remember the name of the employee who served us twice (he had a beard) but he provided excellent customer service. Thanks! 10/10 would recommend.
Samuel D. | Overall ExperienceOverall very satisfied. The only issue that keeps me from giving a 5 star review is that it's been very difficult to get through to the office by phone. Luckily I live close by so could drive over...
vouli m. | Overall ExperienceThe person working at the front desk was phenomenally friendly and professional. After a long distance move, he provided clear instructions and advice to a tired mind.
Samuel D. | First ImpressionsC'était une belle expérience d'utiliser les locaux .l'équipe est formidable , très serviable. avec toujours un bel accueil. je recommande fortement cette place.
papco i. | Overall ExperienceI gave only an "average" rating because you don't communicate with me by email in french. Not good when you have business in Montreal. SVP améliorez cet aspect de votre service.
marie-claude p. | Overall ExperienceExcellente Localisation, Acces Facile et Personnel Serviable
Mathieu D. | First ImpressionsCourriel tjs en anglais👎Location de locker très cher avec de grosse augmentation et frais faramineux👎Très peu de chariot de transport (7 à cremazie) on perd un temps fou à attendre pour en avoir👎
JESSICA P. | Overall Experience