Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage

4,461 reviews

306 Boul Cremazie Ouest   Montreal, QC H2P1C6

(514) 385-6297

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(514) 385-6297

306 Boul Cremazie Ouest
Montreal, QC H2P1C6

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Fahmi D. 
Rating:
5.0

Great staff very polite and respectful

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kajamohaideen J. 
Rating:
4.0

I have only one comment: the fuel level was marked on my contract as half tank but when I got the truck it was 1/4 full only. This should be checked before, only that.

Jackson C. 
Rating:
5.0

Customer did not leave a comment.

Mustafa R. 
Rating:
5.0

Customer did not leave a comment.

Mlanie B. 
Rating:
4.0

I had to call the customer service the wait was a bit long (almost an hour) but the service overall was good.

Thibault P. 
Rating:
5.0

Customer did not leave a comment.

Lorne T. 
Rating:
5.0

Customer did not leave a comment.

Abdulwahid A. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
2.0

Waited in the cold over an hour for service (even after booking online).

Neil C. 
Rating:
5.0

Customer did not leave a comment.

stefan R. 
Rating:
4.0

Customer did not leave a comment.

milad M. 
Rating:
5.0

Great customer service always a positive vibe!

Mike L. 
Rating:
3.0

Lieu de retour du camion trop petit. J'ai dû me stationner en partie sur Cremazie (très passant). Personne à l'accueil pour finaliser la transaction.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ciara R. 
Rating:
4.0

Customer did not leave a comment.

Chitra R. 
Rating:
4.0

Cabin was overall clean, but the interior side of the windshield was quite dirty. Other than that, the truck was clean. The self return was simple and easier than expected. I will do the same next time!

Pierre D. 
Rating:
5.0

Customer did not leave a comment.

Lylia N. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

michel C. 
Rating:
4.0

Stop allowing people to park in the loading dock for so long without loading/unloading. Don't block the Jeanne Mance entrance, especially when there is so much construction on Crémazie

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Michail K. 
Rating:
5.0

Customer did not leave a comment.

allen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis philippe M.  |  Overall Experience 
Rating:
3.0

The way your website is made i am never able to do it online it always say theres an error and when i want to do it i need to call instead of doing it onpine

MICKAEL B. 
Rating:
4.0

Customer did not leave a comment.

Barthelemy K. 
Rating:
5.0

Customer did not leave a comment.

louis philippe M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Saman F. 
Rating:
5.0

Customer did not leave a comment.

Adrian E. 
Rating:
5.0

Excellent, polite, sympathetic and efficient clerc, thanks

Mikael F. 
Rating:
5.0

Merci très bon service,

micheal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

On Meir O. 
Rating:
5.0

Customer did not leave a comment.

Kangah A. 
Rating:
4.0

Customer did not leave a comment.

jean-marc R. 
Rating:
5.0

This was my first experience with U-Haul. Great job!

Ernesto P. 
Rating:
5.0

Excellents employés

Pascale L. 
Rating:
4.0

Customer did not leave a comment.

Maarouf G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gaetano D. 
Rating:
5.0

Great service from the crew, fair price, highly recommended.

Mathieu T. 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois B. 
Rating:
4.0

Customer did not leave a comment.

Jean-Sebastien T. 
Rating:
5.0

Customer did not leave a comment.

JEAN-RAPHAEL DAN F. 
Rating:
4.0

Nice personal, explained well the procedures and was helpful setting things up. The trailer had a roof leak which caused my boxes to get wet (they could not have known before unless another client had reported it). Tires were significantly low on air.

Paul Frederic An M. 
Rating:
4.0

Customer did not leave a comment.

Alexis A. 
Rating:
4.0

The staff at this location was much courteous than the "Bentley Tires and Brakes" location at Ottawa. They atleast consider human emotions and timelines

bhavanishankar G. 
Rating:
5.0

Customer did not leave a comment.

Guillaume G. 
Rating:
1.0

Make contratcs that are valid and not based on false quote

bruno A. 
Rating:
5.0

Customer did not leave a comment.

Sydney Leigh B. 
Rating:
5.0

Customer did not leave a comment.

calin radu C. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN P. 
Rating:
2.0

The agent in the front desk was disrespectful. He threaten me and stand up in front of me. Another agent came to help because someone gave to another client my truck key reserved in advanced. Furthermore, the new truck was block by another truck. i had to come back inside to someone help to moove the truck in front. I lost time and energie that was suppose to be easy going.

Jonathan B. 
Rating:
2.0

I wasn't able to use my phone to unock the truck. I had received an email explaining how to do so and I even went to the office a few days in advance to confirm that I'd be able to unlock the truck in the morning before the office opened. In the end my online account didn't allow me to unlock the truck and I had to wait an hour for the office to open. A completely seperate issue was the anti-theft mechanism on the truck. It required you to jiggle the steering wheel in order to turn the ignition. However the ignition slot seemed loose and I spent several minutes unable to turn the key ignition throughout the day.

Adam S. 
Rating:
3.0

Endroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.

gabrielle l.  |  Overall Experience 
Rating:
1.0

J'ai été charger plus d'argent

Mahamat Tahir M. 
Rating:
5.0

FELICITATIONS CONTINUE.

Rabie E. 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois B. 
Rating:
5.0

remote checking process , trucks to be upgraded with cameras for better reversing

Bassel T. 
Rating:
5.0

Customer did not leave a comment.

institut I. 
Rating:
5.0

Customer did not leave a comment.

Service D'enseig L. 
Rating:
5.0

Tire pressure and cleanliness

Alain P. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Youcef B. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

The girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.

Angelene F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mehouenou Joel D. 
Rating:
5.0

Pour moi restez comme ça. Le service qu'offre vos employés est excellent, le matériel est en bonne condition. J'ai effectué mon déménagement sans problème. Je suis heureux. Merci beaucoup.

Abdelhadi A. 
Rating:
5.0

Customer did not leave a comment.

Lounis R. 
Rating:
5.0

C'est très bien en terme de qualité, mais c'est extrêmement cher pour ce que c'est… c'était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c'est un peu ridicule et j'ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c'est pour ça que j'ai été cherché mes choses. Et aussi j'aurais apprécié me faire rembourser les semaines payés que je n'utiliserai pas. Après autant d'années de loyauté…Merci pour la sécurité et la qualité.

SANDIE B.  |  Overall Experience 
Rating:
5.0

The employee that served me was very nice and very polite. The truck reeked with cigarette smell and that's not ok.

Frederic G. 
Rating:
5.0

Customer did not leave a comment.

Sébastien B. 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois P. 
Rating:
5.0

continue like this

Johannes E. 
Rating:
5.0

Customer did not leave a comment.

Francine G. 
Rating:
2.0

I got equipment that I as dammaged and as a result of a defective tire I got a flat for which it was impossible for me to get help from either your phone or internet method so I lost valuable time and to top it off I get double charged because of that!!!

Jose Antonio San N. 
Rating:
2.0

Truck pick up took 45 minutes as the truck I was given keys to was not on the lot. The truck I got was full of leaves in the back. As I was going from Montreal to Mississauga I checked tire pressure on the 2 back outer tires which were fine. However, the left front was at 80 psi and the right front was at 74. I had the tire pressure adjusted.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Damian C. 
Rating:
5.0

Thanks

Mohammed J. 
Rating:
4.0

I have ordered protection blanket and they were not in the truck. It caused me trouble. The Price was high.

Dominique V. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

No comments at this moment

Rita Esperanca A. 
Rating:
3.0

Les.pneus étaient dégonflés, le changement d'huile était à faire, la fourgonnette était sale, le personnel n'était pas sympathique et le prix a été plus cher que prévu.

Sara T. 
Rating:
5.0

Rental available on time as promised, clean location courteous staff, will use again and recommend this location.

Remigio Z. 
Rating:
5.0

Customer did not leave a comment.

Francois R. 
Rating:
5.0

Customer did not leave a comment.

stephane L. 
Rating:
5.0

Other than delivering the truck to my front door with a hot coffee, I don't see how you could improve the experience. 5 *s

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Majid K. 
Rating:
5.0

Pick up and return were fast and easy, great service

francois Q. 
Rating:
4.0

Customer did not leave a comment.

Christine J. 
Rating:
1.0

The trucks really need some cleaning and are in bad condition. Windows were dirty on the outside as well as on the inside, greatly decreasing visibility when driving at night. Doors were hard to close, headlights were loose and misaligned, further reducing visibility when driving at night. Staff at location did not follow Covid guidelines indoors. When checking in and comparing vehicle photos online, the photos were outdated, but the app would only allow to "approve" all images or otherwise it would stop responding. Overall, worst U-Haul experience so far, really hope this location will improve.

Linus L. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Akbar J. 
Rating:
5.0

Good service and fast transaction.

Ming L. 
Rating:
4.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Very courteous staff, clean location, vehicle ready as promised, quick checking and quick check out. Used this location twice and would recommend this location to anyone requiring a rental truck.

remi Z. 
Rating:
4.0

Customer did not leave a comment.

Marie Lyse D. 
Rating:
2.0

Customer did not leave a comment.

Kyles S.  |  Overall Experience 
Rating:
5.0

Jai rien a dire sur le service ou l'entreposage cetais excellent merci

denis d.  |  Overall Experience 
Rating:
5.0

Lesson Learned: DO not book your Uhaul online. If possible physically go into the location you want to pick up from to book your truck. Uhaul locations operate like franchises. This was not my original pick up location. This was a 2nd booking because the truck I ordered online was not available when I arrived at my first location for pickup. The earliest I could get another truck even at a different location was two days later. The whole situation was extremely stressful, and seems to happen at Uhaul often.

Jessica K. 
Rating:
4.0

Mon sondage n'est pas en français Il y avait une erreur sur ma réservation fait par une demoiselle

Cyrus T. 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachid A. 
Rating:
2.0

Customer did not leave a comment.

Korey M. 
Rating:
2.0

L'application ne fonctionne pas, ni pour retirer le camion ni pour le remettre. Ça a pris une demi-heure pour partir avec le véhicule! J'avais réservé un dolly avec le camion et il n'y en avait plus. À quoi ça sert de réserver alors? Une chance qu'ils n'avaient pas donné mon camion à quelqu'un d'autre...

Nathalie H. 
Rating:
4.0

I had ordered blankets when booking the truck but there were none at the branch when I picked up the truck

Rejean F. 
Rating:
5.0

Customer did not leave a comment.

zakaria B. 
Rating:
5.0

tres bien les employer sont tres qualifier et professionelles

Abdelhakim G. 
Rating:
3.0

Very tight access to over loading docks. Congested oftrn to the point of unable to access.

Canada Montreal M.  |  Overall Experience 
Rating:
3.0

Better management of storage facilities/ loading dock. One customer was using the docks for 2+ hours, long wait for shared facilities

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Overall Experience 
Rating:
2.0

The truck is advertised to have a 15 feet long space inside, but it's actually 12'. This is false advertising and should be reported

Samuel J. 
Rating:
3.0

Ok experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential

David Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETERLOW L.  |  First Impressions 
Rating:
2.0

Deux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...

MARC-ANDRE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nahy S.  |  First Impressions 
Rating:
1.0

On a réservé un espace de location un mois et demi à l'avance. Lorsqu'on est arrivé, on s'est fait dire qu'il n'y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D'ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n'a rien fait pour nous dédommager dans les 2 cas. C'était la pire expérience de déménagement.

Camille R.  |  First Impressions 
Rating:
5.0

Remarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger

SPORT 2000 I.  |  First Impressions 
Rating:
1.0

This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.

MIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY R.  |  First Impressions 
Rating:
2.0

Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn't recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I've been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It's disappointing.

Tania M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  First Impressions 
Rating:
3.0

Tout est ok mais il faut plus de chariots. Il n'est pas normal qu'il manque autant de chariots.

Camille H.  |  First Impressions 
Rating:
3.0

A l'arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c'était notre première visite, elle aurait dû nous dire que l'on devrait passer au bureau récupérer un cadenas puisqu'une fois arrivée au locker c'était barré, pas de service avec lintercom pour joindre un employé, j'ai dû retourner au bureau à l'entrée, pas d'employé dans le bureau d'entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.

Karine C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
4.0

Le lieu et propre et le personnel professionnel

Olivier C.  |  First Impressions 
Rating:
4.0

Tout est rentré dans l'ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Z.  |  Online Move In 
Rating:
5.0

A++++++++++++

marie G.  |  First Impressions 
Rating:
5.0

L'employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions

Ariel B.  |  First Impressions 
Rating:
5.0

J’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés

Julien B.  |  First Impressions 
Rating:
3.0

J'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?

marie josee c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL M.  |  First Impressions 
Rating:
1.0

Personnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.

Adnane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louise l.  |  First Impressions 
Rating:
5.0

Brian was super nice even while he was busy on Victoria Holiday

Gerry K.  |  First Impressions 
Rating:
5.0

Nice facility, friendly staff.

Melynda S.  |  Reservation 
No reviews have been submitted for this location.

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