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MARIO B.Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage
Testimonials From Recent Customers
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This time there was no wait, so it took 10 minutes the in and out. The man helped nicely with a smile! A message to all u-haul customers, KEEP MOVING :)
Moshe S.Wait time to just interact with staff was very long. 3 people serving 3 people, and we were the fourth. Took almost a half hour before we stepped up to the counter.
Dale W.This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.
MIAN S. | First ImpressionsAdvertise like 24,99$ a day but charging 85$ in the end of the day is misleading and false advertising.
Laurie Emmanuell P.In the counter, the person could suggest some items, like bags for mattresses in order to increase the purchase and improve the customer experience.
Inty Hellend S.Service des plus accueillants et professionnels. Camion impeccable à tout point de vue. Merci !
Louis B.No observations
Andrii R.Service poli et gentil. Seul bémol, difficulté à rejoindre le service à la clientèle et tout est en anglais par défaut. Serait facile à régler il me semble
Daniel L.Walk me to the car.
Sam B.J'ai passé 20 minutes à essayer de partager ma localisation sur mon téléphone pour faire le retour du véhicule. Impossible pour moi, donc j'imagine pour d'autres aussi. Également, ce serait bien que les hyperliens se trouvant dans vos courriels mènent à la version française du site.
Marie-Julie G.Please, be advised that I was sent to this location because my original reservation at 3637 boul. Cremazie Est was not honoured by the team there, causing almost an hour of delay for me, on top of having to pay for transportation between the two locations. Crémazie Est did not take the necessary measures to inform me that they would be unable to honour my reservation, such that I could have gone to the Crémazie Ouest location, right away. So, while the team at Crémazie Ouest was great, the overall customer experience was quite underwhelming.
RAOUL G.Merci pour votre excellent service. VD
Vasile D.The truck has been given me at 1/8 full and I warned the agent at the front desk and he told me that he was not surprised and that I won't be charged for this and even though I brought it back with the same amount of gas if not more I have been charged around 70$ for this. Tried to call 2 times the local office to end up with the central customer line who cannot fix my issue. Cannot reach the local office. All because the truck share app did not work on my cell even thought it meets all the pre requisites ( new samsung phone). It did not work when taking the truck and when trying to bring it back. This is the worst experience ever !!!!! I want a refund for the 70$ that. Never ever again
STEVE M.The pickup experience was very subpar. Inefficient space layout, both in the yard and in the office, made for a lot of back and forth and walking around and clerks tripping over each other. There was a small problem with the first trailer we tried to hitch, and after that clerks became uncommunicative, doing stuff without clearly explaining, even doing things that were dangerous (ducking below my viewpoint while I was backing up to the trailer) and not being clear in what they were doing or what they wanted me to do. Branch needs a revamp of their layout and procedures.
Nadia L.Very friendly and helpful staff.
Santino G.The truvk was great, but the movers were hoooooorible !!!!
Eric D.On the App got confused with the pick-up instructions. But I received a fast and efficient service by a young clerk. They were still open at 5:00pm
Daniel F.Interior of driver cabin especially in the cup holder area was dirty, sticky and food leftovers it was filthy it seems it wasn't cleaned in the last 10 times it was rented out. Also made a reservation for storage at my destination, but when I got there was told they are fully rented out. It seems U-Haul got to big, and they lost control of operations.
Moshe L.The gentleman that registered me for the pick-up truck in the morning not exactly the most pleasant or bundle of joy! Not very appealing for the business. But, the person that registered me for the reservation a few days prior was very nice and pleasant! Over-all liked the the pick-up and the service! ¡Gracias!
Costa M.second time my reservation is not available and i am overcharged
Andre L.Were nice, listened To me and recommended me To talk To Arizona
Claude R.Regarding inspection process: I understand policies have changed due to the pandemic and that U-Haul implemented the use of an online program to complete the inspection. In general, I would have preferred and been more comfortable if a U-Haul representative could have been there with me when doing the initial truck inspection - to answer questions with the online process or vehicle and address any concerns as well as to aid in the inspection itself (checking if reverse lights work, etc.). Health and safety measures can still largely be maintained e.g. 2 m distancing, masks, etc. My aforementioned feedback is not a mark against the U-Haul location. I was very impressed with its operation, the professionalism and helpfulness of the staff, and the value of the service provided. I will strongly consider U-Haul for my future moving needs. Gracias.
Jason P.It would be great if you could honor your reservations like it is confirmed the day before. Would never recommand U-Haul to a friend.
Jacinthe P.j'ai pris le camion avec 1h 30 de retard et je n'ai pas reçu les 50 $ ! Le gérant a chaque fois m'évite quand je pars réclamer. Ce n'est pas normal alors que c'est dans le contrat.!!! Mon courriel: rabahmendi1966@gmail.com
MENDI R.More staff, the line to access the personnel to get yhe van took more than an hour of waiting time
Joseph K.Fix your web systems Sync your sell points with data from online reservations *and* payments
Maëlle R.Il n'y avait que 2 agents à l'accueil pour un 30 juin pas assez de staff, ils étaient excellents.
Manon T.Mostly the lines the next morning but it is what it is during the moving season. Gracias
Sajinth T.U guyz have forgotten my fucking truck that i have ordered 4 months ago for the moving day and gave me a FUCKING 21 foot truck to Drive instead, without my fucking license to drive a 21 foot fucking truck in Québec. U r the fucking WORST. Ill never go.with you again.
Maxime D.I had chosen the 24/7 share option. However when i arrived and started the process online, i got a message that i should wait for the location to open because i can't pick up my truck online. Luckily, there was a nice employee who helped me out! While i'm aware that this is not the location's fault, it still needs to be fixed.
Mathieu L.There was no equipment all though I paid for it! I tried calling 4 times to speak to a customer service agent and tried by chat, all without success. I couldn't move my appliances and now I'm stuff paying 230$ for storage. What was the point of paying for a uhaul truck if I couldn't move my appliances? I'm extremely disappointed and you charged me for both the dolly for the appliances and furniture. I want my refund. Thank you Really Not happy!
Lalonde K.Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn't recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I've been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It's disappointing.
Tania M. | Online Move InClean your cars
Omar N.Hi, First I was shocked when I arriv2d and found that the truck does not have a ramp. Second, i was rushing like crazy to get in time at 18:30, but waited 45 minutes in line to talk to the cashier to return the keys. Then finally one employee came out to check the key drop box and I asked him what O need to do and he said just give me the keys and I will send you the bill by email. It was not a cool experience to know that I was rushing like crazy to be in time because the person who served me when I took the truck told me that I should be at 6:30 because the truck is reserved after this hour and it was not so true. I spent 45min in line after and no body cared. Û
Rabih Kamal K.Sondage avec les questions en français serait appréciée mais le service en succursale a été à la hauteur de mes attentes en bien sure avec un service en français
Tommy D.19.95 par jour. Mon oeil. 19.95 a l'heure 4 heure minimum. tout ca pour transporter un petit bureau. c'est de la publicité frauduleuse et du vol. Michel D
Michel D.I think display items should be on one side so internal view look big
Saqib R.j'ai commandé un camion pour un départ montreal 7h retour Pincourt 2 mois plus tot et on me dit la veille que finalement ce ne sera pas a 7h mais 15h30 en plus on me dit que le retour se fera sur montreal. A quoi ça sert de commander sur internet si cela ne se fait pas. La personne que j,ai eu au telephone m,a annoncé qu'elle avait trouvé un camion a cremazie (15km plus loin que mon premier choix). Sur ce point je trouve qu'il y a une grosse amélioraion a apporter
Benjamin W.I booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.
Mikhail K. | First Impressionsits not so easy to do the pick up from the mobile app, there is always something that doesn't work. But the employees are very helpful!
Micaela C.No availability of tail light plug adapters. Somehow a large trailer only has a plug for a small car. Employee at location (Angela) treated this like it's the customer's fault. Poor service from this employee in particular.
Maxime C.Not charge me over 7 times the contract rate! This is an unbelievable scam! I will fight this and go to court if necessary.
Thierry G.Deux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.
nicholas g. | Overall ExperienceYou have a serious problem of management, process for the checking and selection of your employees.
Alexandre B.I book for 8 hour. I add 4 hour i have been charged same amount again . Also the return application can't accept picture.
Abderrahim B.The mileage in the truck at pick up was wrong. I told someone who said they would take care of it but they didn't. Because of that I couldn't check out and ended up waiting over an hour for customer service in the evening. Then I had to call again the morning after because I was overcharged and again because the refund was not the right amount.
Clementine C.Very friendly and helpful. For example: Two young men were so energetic and knowledgeable, especially in hooking up my car to the car trailer. I appreciated their good moods and energetic way of working. Thanks.
Aaron Elizabeth M.The mobile pick up didnnot work. One of the people rented out the van. I ended up wasting 40 minutes trying to get this resolved. When I returned the van back, everyone was on break or somewhere, we had to wait 15 minutes until someone came back to process the return. What a crazy place!
David W.Long wait at pick up, customer service wasn't great, the app did not work to do the checkout and drop off after hours.
Simon C.Excellent service, as usual
CEDRIC D.Service pas bon
anatainaa a. | Overall ExperienceTout est ok mais il faut plus de chariots. Il n'est pas normal qu'il manque autant de chariots.
Camille H. | First ImpressionsDifficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.
Alexander I. | Overall ExperienceA l'arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c'était notre première visite, elle aurait dû nous dire que l'on devrait passer au bureau récupérer un cadenas puisqu'une fois arrivée au locker c'était barré, pas de service avec lintercom pour joindre un employé, j'ai dû retourner au bureau à l'entrée, pas d'employé dans le bureau d'entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.
Karine C. | Online Move InMerci pour tout !
Djessira K. | Overall ExperienceLe lieu et propre et le personnel professionnel
Olivier C. | First ImpressionsTout est rentré dans l'ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles
Lisa D. | First ImpressionsIt was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.
Alexandre V. | Online Move InLes modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.
Hélène K. | Overall ExperienceA++++++++++++
marie G. | First ImpressionsL'employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions
Ariel B. | First ImpressionsEncore trop tôt pour porter un commentaire.
succes c. | First ImpressionsJ’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés
Julien B. | First ImpressionsJ'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?
marie josee c. | First ImpressionsÉquipe vraiment sympathique ainsi que le service client . Merci!
Nathalie L. | Overall ExperienceThe staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.
Ryan M. | Overall ExperienceParfois un peu trop lent aux caisses. Sinon tout est parfait.
Simone A. | Overall Experienceje pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.
ROBERT L. | Overall ExperienceI would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again
Amirali A. | Overall ExperienceGood job guys!!
Antoine M. | Overall ExperienceTrès déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.
Karine G. | Overall ExperienceJe n'est pas été rembourser pour la moitiés du mois
Jessika C. | Overall ExperienceBravo à l'équipe pour l'accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci
Firas T. | Overall ExperienceTrès grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci
clement a. | Overall ExperiencePersonnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.
Adnane S. | First ImpressionsC'est bien, mais c'est trop cher. Aussi, ma lumière dans mon unité a brûlé et n'a jamais été changé
DAVID D. | Overall ExperienceJ’aurais apprécié ne pas avoir à rappeler pour confirmer l’arrêt de mon abonnement car à mon départ le personnel d’accueil n’a pu procéder à la fermeture de mon compte car le système était en train de démarrer Sinon le gérant est très bien, à su m’arranger malgré une erreur de réservation et l’endroit est très propre
Jean-Marie C. | Overall ExperienceNo issue at all during the one year that I rented my storage unit. Would recommend!
Emilie-coralie B. | Overall ExperienceThank you so much Chris for your excellent service !!
Alberto C. | First ImpressionsSome inconveniences but after some back and forth was fixed Thank you
JACOB J. | Overall ExperienceThe staff that handled my storage was helpful but not friendly at all. Gabriel seemed to absolutely despise being there when I did my check out as well as when I rented a truck in November 2019 to move stuff into that storage.
EDUARDO D. | Overall ExperienceCan't remember the name of the employee who served us twice (he had a beard) but he provided excellent customer service. Thanks! 10/10 would recommend.
Samuel D. | Overall ExperienceOverall very satisfied. The only issue that keeps me from giving a 5 star review is that it's been very difficult to get through to the office by phone. Luckily I live close by so could drive over...
vouli m. | Overall ExperienceThe person working at the front desk was phenomenally friendly and professional. After a long distance move, he provided clear instructions and advice to a tired mind.
Samuel D. | First ImpressionsC'était une belle expérience d'utiliser les locaux .l'équipe est formidable , très serviable. avec toujours un bel accueil. je recommande fortement cette place.
papco i. | Overall ExperienceI gave only an "average" rating because you don't communicate with me by email in french. Not good when you have business in Montreal. SVP améliorez cet aspect de votre service.
marie-claude p. | Overall ExperienceExcellente Localisation, Acces Facile et Personnel Serviable
Mathieu D. | First ImpressionsCourriel tjs en anglais👎Location de locker très cher avec de grosse augmentation et frais faramineux👎Très peu de chariot de transport (7 à cremazie) on perd un temps fou à attendre pour en avoir👎
JESSICA P. | Overall ExperienceA big thanks to everyone at the Cremazie U-Haul amazing staff amazing service.
helen s. | Overall ExperienceKeep up the good service 🙂👍
Rose M. | Overall ExperienceRecently I've been always using Uhaul for moving inside Canada (twice in 2019) and between US and Canada (NY in 2017). I believe I won't use Uhaul services anymore. My reservations are not respected.
Sleiman B. | Overall ExperienceAll good.
steve v. | First ImpressionsPerfect experience besides lineups that would last forever (more than one hour) even when only two or three people. There must be a solution to be more efficient because that was truly problematic.
mickael l. | Overall ExperienceC’est la grosse merde uhaul grosse merde il mérite même pas une étoile c’est tellement la merde uhaul c’est des voleurs la grosse merde puis je vous en merde le monde qui travail à uhaul que du vol
Islande C. | Overall ExperienceGreat people at costumer service,Maria served me very nice.Thank you all for the great service.Claudia Tablan
claudia t. | Overall ExperienceEverything was good!
JACQUES P. | Overall ExperienceMerci de tout coeur pour votre bon service , votre courtoisie et professionnalisme .
Tania C. | Overall ExperiencePeople working there on Crémazie are very nice . Good service
alessandro r. | Overall ExperienceTres bonne entreposage et tres propre , le service a la clientele c super je suis tres tres satisfaite merci🤗
Moline C. | First ImpressionsBrian was super nice even while he was busy on Victoria Holiday
Gerry K. | First ImpressionsU-Haul Cremazie ouest MONTRÉAL Est le meilleur endroit pour avoir du bon service . Comme c'est la troisième place où j'entrepose, j'ai vu là différence Leur côté humain exceptionnel! Merci l'équipe
Tania C. | First ImpressionsThis is the second time we are using U-Haul storage. Starting with the staff, all the way to the storage facilities and trucks, excellent service. Keep up the good work. Gracias
helen s. | First ImpressionsNice facility, friendly staff.
Melynda S. | Reservación