Customer Reviews for U-Haul Storage of Yakima

4,526 comentarios

1122 S 1st St   Yakima, WA 98901
(N Of Nob Hill Rd)

(509) 457-7161

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(509) 457-7161

1122 S 1st St
Yakima, WA 98901
(N Of Nob Hill Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
5.0

Have a location. In Toppinish WA, for more accessibility I had to drive 30 minutes to pick up trailer which I did not find it too convenient for me.

sam B. 
Rating:
5.0

Customer did not leave a comment.

Stan E. 
Rating:
1.0

I reserved a 20-foot truck weeks in advance. My pick up time was scheduled for 7am. Upon arriving at UHaul, I was informed that there were no 20-foot trucks available. Furthermore, there were no trucks available until 11am. I was forced to reschedule my movers to later in the day. Upon returning to UHaul at 11am, I was informed that they only had a 15 foot truck available for one-way. I was forced into renting an additional 10-foot truck to move all of my belongings from Yakima to Kennewick. I don't think it was fair that I was charged for roundtrip mileage to return the second truck back to Yakima when this was clearly UHaul's mess up. My original reservation was for one truck, one way for $175. I ended up paying an additional $216 plus additional fuel in order to move all my belongings. How is this fair when the employee at UHaul clearly saw that someone attempted to schedule a 20-foot truck with a pick up time for 7am. The UHaul employee further explained that the reservation failed to save. Why did someone NOT attempt to contact me to inform me of this issue? This was a HUGE inconvenience, which cost me way more money than originally budgeted for. I will never use UHaul again and will share my experience with everyone I know.

Kathleen G. 
Rating:
4.0

Customer did not leave a comment.

Misael L. 
Rating:
5.0

Customer did not leave a comment.

Cesar P. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
1.0

customer service at the front desk were frustrated and rude by me asking questions, I reserved storage online and was surprised that front desk did not even know what I was talking about. I most likely not use uhual services again.

Alejandro L. 
Rating:
5.0

Excellent service and speedy check in/out process.

Tamie J. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Excellent staff and facility.

MARK S.  |  First Impressions 
Rating:
2.0

Was charged for "additional mileage" are you kidding me? I didn't drive anywhere but from point a to point b and returned the truck early.

sorayah S. 
Rating:
5.0

Customer did not leave a comment.

Pablo L. 
Rating:
5.0

The entire staff is extremely professional, kind, accommodating and flexible. They will help you with your questions, options and truck rental. They are also very customer savy and friendly. I love the staff, they are truly wonderful people.

VALERIE R.  |  Overall Experience 
Rating:
4.0

I had great interactions with your staff and the facility was clean and well maintained. However, the constant storage unit price increases simply priced me out of being able to afford to pay for it on my limited social security income, especially when fuel is 3 times more expensive than it was a few years ago when food and everything else is going through the roof as well. Not everyone can afford two price increases within a six month period and I surely couldn’t.

Jim B.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Cesar P. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

jenece M. 
Rating:
5.0

Customer did not leave a comment.

Felicia L. 
Rating:
4.0

Customer did not leave a comment.

Cherri B. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
4.0

Employee was super friendly helped me out a lot would recommend it to a friend or family member

Jessica A. 
Rating:
5.0

Nothing your all doing great thank you

Brianna D. 
Rating:
5.0

The vehicle fuel level was below Full, this was not a problem for my use, but for a longer trip might have posed an inconvenience

Marshall G. 
Rating:
5.0

Customer did not leave a comment.

JOEL O. 
Rating:
3.0

So I have no complaints about the place where I picked up the truck. Although I made a reservation a week in advance to pick up a truck at a different location even marked it as a preferred location again I made a reservation a week in advance. When I went to pick up the truck they said they did not have it that was only a preferred place and I had to get it from a different shop. What's the use of making a reservation to pick up a truck at a certain location and you gave them plenty of time to have it delivered I just don't understand.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

brett S. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

I need to return two items. They can't figure out how to do the return. I have been back twice to try to return it. I don't want these two things. I didn't use them but I can't afford to keep driving 20 miles one way to Yakima just to be told you don't know how to do a return. So frustrating.

Esther J. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

CARLA O. 
Rating:
4.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

Keep up the great work!

Mark C. 
Rating:
4.0

Clean the vehicle before renting it out. Fill the fuel tank above 1/8.

TRACI C. 
Rating:
5.0

Great overall experience

monique M. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

All good

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

178 dollars for 5 hrs what a rip off never use u haul again ever

dale V. 
Rating:
4.0

Customer did not leave a comment.

Phosin S. 
Rating:
3.0

Customer did not leave a comment.

Taylor M. 
Rating:
4.0

Other than having to go back and get the appliance dolly yes it was satisfactory.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

jorge R. 
Rating:
5.0

Excellent staff & equipment. Lobby waiting area clean & comfortable as well. Highly recommend this location! Thank you.

MARK S. 
Rating:
5.0

The man who helped me out, I believe his name was Carlos?, was one of the most courteous people I have run into! After I dropped off the trailer, I went back inside to thank him for his outstanding help. He had already left for the night, but I had them leave him a message. Service like that needs to be commended.

greg R. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
3.0

This is our second time renting here and both times we had poor communication that caused us hassle. This time we got a call to tell us tbey needed to cancel the 6x12 trailer I reserved one day before my rental date. Had to rent a smaller one. (I saw the trailer on the lot and asked for it. He said it was rented. When I returned my smaller trailer the same day it was obvious that the larger trailer had not moved all day. The guy never explained after hours returning procedures. Just said “drop it off near covered area” next day I was charged an additional day because I didn't check it in on app. Had to waste time calling customer service to sort it out. Customer service person was great. Helpful and understanding of how lazy store workers can be.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
4.0

Customer did not leave a comment.

DARREN E. 
Rating:
3.0

Customer did not leave a comment.

dale J. 
Rating:
5.0

Customer did not leave a comment.

Chelsea M. 
Rating:
2.0

Inspect your equipment and repair it

Zayus S. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Staff/customer service agents were absolutely wonderful! Probably the best customer service I've ever had in the entire city of Yakima! I was extremely stressed, going through a very difficult time and they made it easy and I just can't say enough good things about everyone I interacted with there.

Marcia H. 
Rating:
4.0

Customer did not leave a comment.

MELINDA B. 
Rating:
5.0

Check with the customer to see if there is more than one contract for the equipment being turned in. Our pads were on separate contract, so the pads were not "checked in" on the U-Haul tracking system when the truck was checked in using the vehicle number and license plate number. We had to make several calls to U-Haul and spent over half an hour on hold.

James H. 
Rating:
5.0

Customer did not leave a comment.

Lauren R. 
Rating:
4.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

Reese L. 
Rating:
3.0

I don't think this is location specific but I was promised by a rep from the toll free uhual number that I would get a 20 foot truck and then when I picked up there were no 20 foot trucks so they downgraded me to a 15 foot truck. 5 feet doesn't sound like a big deal but when it's a one way trip it's very difficult to make up that space. All of my stuff didn't fit and I had to make other arrangements that were not easy to do. I am very disappointed with this experience because the rep on the phone told me there were trucks of that size available. I will not use uhaul again and I caution anyone who is renting a one way trip.

Marnette S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

I liked that they asked me how the truck was running, e.g if the brakes were working. It made me feel like they cared about the safety and experience of the customer. Easy to drop off and close it all out.

Alan V. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

miguel M. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Have more people working to help customers. Was in line for over 15 minutes with only one employee helping multiple customers.

David F. 
Rating:
1.0

I was charged extra for a day I never used I would like that returned to me asap I already been waiting longer than 48 hours. Now I am asking for my full refund of 194 dollars this is unprofessional and unnecessary I want a full refund for your guys mistake

Fred T. 
Rating:
3.0

Your call center set up my reservation in the wrong state. When confirming the night before my pick up of the truck. No trucks were available until the end of the day. When I picked up the vehicle I provided a coupon and he said he would subtract that on return of vehicle. I returned the vehicle. I was told they would get my mileage and send it thru. The person who checked me out didn't read the paper wrk. No 20.00 off. No one answers the phone. I make another trip down to get it straight. The guy that made the mistake can't fix it I have to wait for the 1st guy to get back from lunch. To get discount.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

ron M. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

convenient, quick and easy. The staff was friendly, helpful and professional. Highly recommend this location

David C. 
Rating:
5.0

Customer did not leave a comment.

Lorie H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Truck body of the box on the driver side skirting all bent up.

Lynn D. 
Rating:
5.0

Excellent service and very helpful.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
1.0

Very unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!

KimStratton S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kip J. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
4.0

convenient - they were busy yet, welcoming and professional as I waited. The check out was easy - upon return quick drop off. Very friendly. Thanks for a great experience in a difficult move.

David C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

It was great and the security is great!

Jimmy C.  |  Overall Experience 
Rating:
5.0

No problem returning the truck to this location. Fast and courteous service.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

Maria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

The customer service after hours. Sucks. !!! No help in trying to log on to turn in the truck last night. So I had to take off work this morning. Very grrr

Sue H. 
Rating:
3.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Office staff were always super nice and helpful!

CORINNE B.  |  Overall Experience 
Rating:
3.0

There was a nasty odor in the box of the truck I rented. When I brought it back, the staff did a good job of fixing the problem.

Alan V. 
Rating:
5.0

Customer did not leave a comment.

mellisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio L. 
Rating:
1.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Great customer service! The building is older than I am so that is the reason for the average rating. The staff were all very friendly and made the experience fast and easy.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

dale A. 
Rating:
5.0

Just keep up the good work. Uhaul employees were very polite and swift. I would recommend them highly.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
4.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

Dasy G. 
Rating:
1.0

Horrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house

Alisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
5.0

Customer did not leave a comment.

Luis T. 
Rating:
5.0

Customer did not leave a comment.

Reuel P.  |  Overall Experience 
Rating:
5.0

Friendly staff every time

DEBRA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yurixi L.  |  Overall Experience 
Rating:
1.0

I had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate. I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole. I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511. Jaime

Jaime G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Tiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.

Angelica V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle M.  |  Online Move In 
Rating:
5.0

Tiffany was amazing and respectful. Promote her.

Ricardo B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
5.0

The cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends

Tiffany K.  |  First Impressions 
Rating:
5.0

I have no complaints.

amanda g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRYL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louella B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie G.  |  Overall Experience 
Rating:
5.0

Only suggestion is a better design of the storage unit sizes

Teresa C.  |  Online Move In 
Rating:
3.0

There were only small units available, I was in need of a big unit.

Veronica O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E.  |  First Impressions 
Rating:
5.0

Had a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.

rebecca h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ignacio and Denise r.  |  Overall Experience 
Rating:
5.0

Everyone, EVERYONE!!, was knowledgeable, helpful and friendly.

DAVID L.  |  Overall Experience 
Rating:
4.0

I wish they were open till 9:30 on the weekend s and 8 weekdays

Alicia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candance B.  |  Overall Experience 
Rating:
5.0

Excellent, impressive, knowledgeable and friendly. Could not do any better.

DAVID L.  |  First Impressions 
Rating:
5.0

Buena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente. 👍

BELINDA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda & Jose C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRYL R.  |  First Impressions 
Rating:
5.0

Nine at this time

Ira C.  |  First Impressions 
Rating:
1.0

none of my friends ever need a storage unit

DEBRA J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberlea G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alene Marie A.  |  Overall Experience 
Rating:
3.0

prices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.

ARTURO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY P.  |  Overall Experience 
Rating:
2.0

The part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.

ROGER S.  |  First Impressions 
Rating:
4.0

Very friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!

Brenda M C.  |  First Impressions 
Rating:
5.0

No

Robert David C.  |  First Impressions 
Rating:
5.0

I did have a bit of trouble getting to my unit but that was on me.

Alene Marie A.  |  First Impressions 
Rating:
3.0

I hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.

CARA MAE K.  |  First Impressions 
Rating:
5.0

The employees are top notch so helpful. Units are clean and secure.

Justin A.  |  Overall Experience 
Rating:
5.0

I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne W.  |  Overall Experience 
Rating:
5.0

Excellent staff!

Talmadge O.  |  Overall Experience 
Rating:
5.0

Thanks a lot and I felt safe with my stuffs there

Melissa & Fermin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KWAJI M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jesus & Rebecca B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose & Erica G.  |  Overall Experience 
Rating:
5.0

Storage at Yakima for awhile and anytime I called they were always friendly and helpful

MIYA m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  First Impressions 
Rating:
5.0

The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!

Rebecca W.  |  Overall Experience 
Rating:
0.0

Customer did not leave a comment.

Francisco F.  |  Overall Experience 
Rating:
5.0

The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends

Tiffany G.  |  First Impressions 
Rating:
5.0

Staff was great and facility was very clean!

Jim B.  |  First Impressions 
Rating:
5.0

Nick was great. Friendly, professional, clear.

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCINO E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL H.  |  First Impressions 
Rating:
5.0

The employees were very respectful

Antonio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay H.  |  First Impressions 
Rating:
5.0

Great location and great service!

SYLVIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Amazing as storages and I got a free month! Everyone’s so nice

Ruby S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES C.  |  Overall Experience 
Rating:
4.0

Good prices and safe

SONYA & STEPHEN B.  |  Overall Experience 
Rating:
5.0

Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us

Harvinderjit A.  |  Overall Experience 
Rating:
5.0

Excellent staff & facility.

MARK S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheri Dawn C.  |  Overall Experience 
Rating:
4.0

Dead rodents in unit but was cleaned up quickly. Hi

Kathy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEANNA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela P.  |  First Impressions 
Rating:
5.0

Very helpful employees!

Arthur F.  |  Overall Experience 
Rating:
5.0

Thank you

ron r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTURO S.  |  Overall Experience 
Rating:
4.0

The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.

isaac l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Best place I have been to ever.

JESSICA H.  |  Overall Experience 
Rating:
5.0

I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.

alice & ed j.  |  First Impressions 
Rating:
5.0

Staff was amazing and so helpful

Sheri Dawn C.  |  First Impressions 
Rating:
5.0

Outstanding!

HYOKEUN L.  |  Overall Experience 
Rating:
5.0

Would never think of going anywhere else! Period! Great company!

CLAY H.  |  First Impressions 
Rating:
5.0

Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .

NOLAN W.  |  Overall Experience 
Rating:
5.0

Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.

MARY H.  |  Overall Experience 
Rating:
4.0

Very helpful and very good service from staff.it was quick in and out.

eva m.  |  First Impressions 
Rating:
5.0

Miguel was very nice and very helpful

Kristin R.  |  First Impressions 
Rating:
5.0

This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Greg S.  |  First Impressions 
Rating:
1.0

when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage

Laura L.  |  Overall Experience 
Rating:
4.0

Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.

DEBRA J.  |  Overall Experience 
Rating:
5.0

Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.

CHARLENE & PHILLIP B.  |  Overall Experience 
Rating:
4.0

Service was great!

waynna n.  |  First Impressions 
Rating:
5.0

Good customer service , very clean storage room, very satisfied overall

MARIA S.  |  Overall Experience 
Rating:
1.0

Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me

Hailey B.  |  Overall Experience 
Rating:
5.0

Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.

Ann M.  |  First Impressions 
Rating:
1.0

Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!

samantha c.  |  Overall Experience 
Rating:
2.0

Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches

MARTYLYNN S.  |  Overall Experience 
Rating:
5.0

......👍

Joseph M.  |  Overall Experience 
Rating:
4.0

The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.

Kimberly K.  |  Overall Experience 
Rating:
5.0

Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!

Jim C.  |  Overall Experience 
Rating:
1.0

My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone

Amber M.  |  Overall Experience 
Rating:
5.0

Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.

Lena P.  |  First Impressions 
Rating:
5.0

Customer service was great! It was fast and easy to purchase a storage.

Bella G.  |  First Impressions 
Rating:
5.0

U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)

HEIDI K.  |  Overall Experience 
Rating: