Customer Reviews for U-Haul Storage of Yakima

4,321 comentarios

1122 S 1st St   Yakima, WA 98901
(N Of Nob Hill Rd)

(509) 457-7161

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(509) 457-7161

1122 S 1st St
Yakima, WA 98901
(N Of Nob Hill Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends

Tiffany K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Errol B. 
Clasificación:
5.0

Friendly...efficient

AL K. 
Clasificación:
1.0

Customers should not have to take pictures of the damage to your equipment for you (uhaul). or make sure you update the pictures on your dime not the customers. I had poor service and took forever to upload pictures of the damage. Also the owner of the location, and the person hooking up the equipment. Need to bathe and look like they do not hate their jobs

Bruce S. 
Clasificación:
5.0

Can't think of anything.

DEAN C. 
Clasificación:
5.0

I really appreciate the prompt & cheerful check out service...really quick, & on my way. Great experience

WILL L. 
Clasificación:
5.0

they didn't book my extra days resulted in a problem

CONRA M. 
Clasificación:
4.0

Friendly staff reasonable prices

tom S. 
Clasificación:
5.0

Attendant hooked up trailer and made it a very easy experience.

CHRISTOPHER R B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE BOYD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACI C. 
Clasificación:
5.0

I have no complaints.

amanda g.  |  Overall Experience 
Clasificación:
5.0

Mgr super nice. Staff efficient. Worked out great.

GRANT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romero O. 
Clasificación:
5.0

Perfect

Ernesto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda R. 
Clasificación:
3.0

glad I took pics of the gas level and odometer before I started. was told there was a full tank... there wasn't.

Kathy F. 
Clasificación:
4.0

Windshield was filthy and should be cleaned before a customer takes the vehicle out.

DALE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvette P. 
Clasificación:
2.0

When I arrived at 5am the keys (and dolly) were not in the truck as the app described. I tried to call several phone numbers but could. It get help. I had to wait until the site opened at 7am which made my whole day late with movers. Store went to a new key box program but the app did not day that and no one told me about it even when I called to confirm a few days prior. Had to ask attendant to switch me vehicles. The one originally assigned was filthy inside and out, smelled like heavy cigarette smoke, and the sun visor was broken and hanging down in line of sight. I drive from Yakima to Bellingham snd back in the same day. U-Haul charged me nearly $900. No way this was fair or worth the cost.

Byron G. 
Clasificación:
5.0

Nice guy that checked me out. Always polite and with smile

EDGAR EDEL R. 
Clasificación:
3.0

Was a fast process in and out quickly thank you

david R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL R.  |  Overall Experience 
Clasificación:
4.0

No tour of the truck features, just pointed to the "back lot" and said to find the truck with the right number on it. Would have been nice to have someone go over where the various controls and features were located.

Karma Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUELLA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie G.  |  Overall Experience 
Clasificación:
3.0

Washington State has a masking mandate for indoor spaces to mitigate the spread of COVID19 not a single U-Haul staff person had to respect for rules nor the care for their clients to wear a mask. This occurred not only in the 1st street location but also the Nob Hill location as well. If I had other choices I would never do business with your company again. I will be filing a formal complaint with the Department of Labor and Industries over this violation.

JAMES D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA T. 
Clasificación:
5.0

Wish is was near the highway like the one other one.

JERVACIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn B. 
Clasificación:
5.0

They took care of me, unlike the old Kmart location at Nob Hill and I82.

LAWRENCE B. 
Clasificación:
5.0

Only suggestion is a better design of the storage unit sizes

Teresa C.  |  Online Move In 
Clasificación:
3.0

There were only small units available, I was in need of a big unit.

Veronica O.  |  Overall Experience 
Clasificación:
5.0

Cameron is the person to see. He took care of everything.paperwork, trucks, dollies and made sure all was good to go on time. Overall, a very pleasant experience on moving day. Cameron also checked us back in, quickly, accurately, and we were on our way. WAY TO GO CAMERON !!!

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
2.0

Didn't have the trailer I reserved then didn't have the trailer they replaced mine with then had homeless people sleeping in vans. It was dirty and the other one wouldn't start…..

Jacob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita P. 
Clasificación:
5.0

El costo de $1.25. Por millas me parece muy elevado. Por lo demas el trato muy bueno y los camiones bien cuidados les doy 4 🌟 ? no les doy 5 🌟 por el costo de millas

JORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
1.0

I rented a 20 ft and they call me the day before to tell me they have only the 15 ft and I don't have any other choose. They need to make sure the truck it's going to be available.

maria L. 
Clasificación:
5.0

U-haul storage en Yakima was excellent. I did notice significant rust on wheel of trailer painted over with white paint. Wheel should be replaced.

Daniel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA C. 
Clasificación:
5.0

Had a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.

rebecca h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ignacio and Denise r.  |  Overall Experience 
Clasificación:
1.0

The mobile check in and pick up of truck is not easily accessible we spent 2 hrs trying to figure it out called customer service twice and still had to wait until the store opened which delayed our moving and made us extremely late for other obligations

Heather F. 
Clasificación:
5.0

Everyone, EVERYONE!!, was knowledgeable, helpful and friendly.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

The service was great at pickup and drop off! ¡Gracias!

Lenny B. 
Clasificación:
5.0

The employee that rented me the trailer went above and beyond. He was very professional and courteous. If i was hiring, I would offer him a job.

Orion L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aide C. 
Clasificación:
4.0

I wish they were open till 9:30 on the weekend s and 8 weekdays

Alicia L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

The drop off location in Yakima was not the right location. I took it there because it was on the contract but a nice lady met me outside and said that was a mistake and to go a few blocks down the street. Miguel at this place was very helpful!

TIMOTHY SCOTT S. 
Clasificación:
5.0

Amazing staff. No wait time and I will definitely recommend this facility

LYNNETTE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE L. 
Clasificación:
5.0

Go Yakima!

REBECCA LYNN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

Good efficient service. Knowledgeable staff. However, none if the employees were wearing a mask despite the mask order for all inside locations in WA State. All of the customers had them on. This pisses me off. Everybody needs to do their part to get rid of COVID or we are going to see business shutdowns again. Get it together

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
3.0

Would love a call from the owner. This was probably the worst experience for a move I have had.

DANIEL B. 
Clasificación:
3.0

The manager was not helpful at all when the guy under him a worker was doing his all for me to get my online reservation.

Jhonathan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candance B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

Professional and courteous

JIM T. 
Clasificación:
1.0

Made two days reservation on 26 ft truck, it was changed to a 20ft and only one day instead of two,

JOSE L. 
Clasificación:
5.0

Very cooperative

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DICK H. 
Clasificación:
5.0

Everything was good

frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

Been done thanks

Jetson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
3.0

The person who rented the vehicle to me did not go through the check-in process of checking blinkers etc. he also told me to return it with a half tank of gas, which is where the gas tank was at. I neglected to look at the contract until I arrived at my destination to return it and it indicated the truck should have had more gas. Lesson learned.

CHERYL L. 
Clasificación:
5.0

Excellent, impressive, knowledgeable and friendly. Could not do any better.

DAVID L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chuck K. 
Clasificación:
5.0

Buena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al Cliente. 

BELINDA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda & Jose C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Etoy A. 
Clasificación:
5.0

Though unmanned due to being after hours, no personnel were required as I just dropped off the equipment and key.

Etoy A. 
Clasificación:
5.0

Nothing was excellent service!!!

wayne H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
3.0

The whole point of online check in is so your not at the rental center for an hour to pick up the equipment answering all the same questions as you did online and presenting all the same proof of identity and payment.

James H. 
Clasificación:
4.0

The employee told us the truck had a 2" ball on it, we were to be hauling our 2 horse trailer. The employee was WRONG and our trailer came off the ball 3X !!!!!!!!!! during the trip to Texas from WA

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

YVETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P.  |  Overall Experience 
Clasificación:
2.0

Hire more people for the front counter so it's not a half hour standing waiting line to be seen by anyone.

Corie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL R.  |  First Impressions 
Clasificación:
1.0

the woman who attended me was rude, the truck was dirty inside, soda bottle under the seats, and other dirt inside. she didn't want to change my phone number when I explained that I had no battery to upload photos of the truck. disappointed

ELTON S. 
Clasificación:
5.0

Nine at this time

Ira C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
3.0

Although I have to give major props to the sole customer service agent manning the desk when I picked up my truck, the truck itself was dirty inside. It was cleaner when I dropped it off as I wiped it down (which should be basic cleaning MO between customers, especially in times of Covid). However, the guy that handled my reservation was awesome. He was the ONLY employee to show up that morning and so was having to handle a line of waiting customers AND each one at the desk, getting their equipment, etc. AND dealing with IT issues where the computer just would not process my reservation. He didn't lose his cool, he remained helpful and courteous AND patient, and really rocked the show there by himself. This was Sunday morning, Aug 1 at 9am. You need to give him some major thanks for handling your business like a PRO.

Sandra H. 
Clasificación:
4.0

Why would you be doing computer system maintenance on a Friday morning during business hours? This activity resulted in better than a half hour wait while the store manager attempted workarounds. Someone in upper management needs to figure it out.

Stewart H. 
Clasificación:
3.0

More help. One employee to wait on 5 customers. And email notifications were ridiculous. Changed my pick up location to a facility that was closed on Sunday!!

PATRICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIOR S. 
Clasificación:
1.0

none of my friends ever need a storage unit

DEBRA J.  |  Overall Experience 
Clasificación:
3.0

I tried calling and there was a 30min wait. I came in and there were 3 ppl in front of me which took 30 mins!!! I believe your employees Are under staffed and I've worked as they were Only 2 and they were not too b happy to be there.

Martin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberlea G.  |  Overall Experience 
Clasificación:
3.0

Was ignored for almost 10 minutes than had so.eone just cut in front of me and employees didn't say a thing to the guy

J B. 
Clasificación:
4.0

Our 15 foot truck had three things that we found to be a problem. First of all, the steering was very loose. Second, the firewall between the engine and cab got extremely hot...enough to burn your legs. Lastly, the seal/insulation around the doors and windows was so bad that the noise was like driving with the windows open at highway speed. Other than that the truck performed very well, although the gas mileage was pretty poor.

Lynda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

Things went very well. Even thought the employee was super busy with people coming in (at least 7other people besides myself) He was fast and efficient!

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
2.0

Have more than one person working so customers don't have to wait for a long time and so that the equipment can be more thoroughly checked and cleaned.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alene Marie A.  |  Overall Experience 
Clasificación:
3.0

prices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.

ARTURO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY P.  |  Overall Experience 
Clasificación:
2.0

The part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.

ROGER S.  |  First Impressions 
Clasificación:
4.0

Very friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!

Brenda M C.  |  First Impressions 
Clasificación:
5.0

No

Robert David C.  |  First Impressions 
Clasificación:
5.0

I did have a bit of trouble getting to my unit but that was on me.

Alene Marie A.  |  First Impressions 
Clasificación:
3.0

I hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha. On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.

CARA MAE K.  |  First Impressions 
Clasificación:
5.0

The employees are top notch so helpful. Units are clean and secure.

Justin A.  |  Overall Experience 
Clasificación:
5.0

I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.

John L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne W.  |  Overall Experience 
Clasificación:
5.0

Excellent staff!

Talmadge O.  |  Overall Experience 
Clasificación:
5.0

Thanks a lot and I felt safe with my stuffs there

Melissa & Fermin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KWAJI M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B.  |  First Impressions 
Clasificación:
5.0

The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends

Tiffany G.  |  First Impressions 
Clasificación:
5.0

Staff was great and facility was very clean!

Jim B.  |  First Impressions 
Clasificación:
5.0

Nick was great. Friendly, professional, clear.

DAVID B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P.  |  First Impressions 
Clasificación:
5.0

Miguel was very nice and very helpful

Kristin R.  |  First Impressions 
Clasificación:
5.0

This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Greg S.  |  First Impressions 
Clasificación:
4.0

Service was great!

waynna n.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba