El cliente no dejó un comentario.JOSUE M.
Customer Reviews for U-Haul Storage of Yakima
Yakima, WA 98901
(N Of Nob Hill Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DENNIS M.
Fast reservation, ready to go on time, easy pickup and drop off, very friendly and helpful staffsamantha F.
We were told the trailer would accommodate a 62" clearance for a motorcycle haul. After pickup we measured and realized there were brace bars that would block the needed clearance. We returned the trailer within one hour but were told there was no refund. We are very disappointed. We were lied to by the salesperson. Also, the girl at the front desk swears like a sailor. You need to pull her out of customer service. She swore at three different people while we were there.LARRY G.
Managing your staff and equipment ,,had a shitty experience lost time and money on the process .had an appointment at nine which I used u-haul before in the past we connect my pickup truck and everything but lights on trailer were not working I got turned away staff saying it was my truck ?? Fukun expert right bs (on my only day of I thought I had it planned) so I leave I go to go get my viechle inspected electrician my truck comes back good correct I go back to u-haul (because I need to get shit done) I go look at the same trailer and I spotted torn rip wires wtf ,,I told the guy running the place ps I should had gotten pay for that putting your staff on point ,,no bueno but regardless got things figured out and lost time and money...Alejandro R.
El cliente no dejó un comentario.LEE R.
The staff is always friendly, courteous and professional. They go out of their way to be helpful and you get what you are looking for and need to get the task done you want to accomplish. I really enjoy working with them.Edward S.
El cliente no dejó un comentario.Sheryl C.
El cliente no dejó un comentario.STAN S.
I rented a car trailer and when i tried to help hook the car trailer up the girl insisted she do it so i figured she knew what she was doing and i trusted that she did it right...but once i got 6 hours away i seen there was no tail lights so that means i just ran 6 hours with no tail lights and by the grace of god made it there without getting a ticket ....i fixed it and it took extra time but i got the tail lights working but my advice is whoever hooks up the tail lights make sure all of them work please itll save us in the long run....thank ujustin B.
El cliente no dejó un comentario.Suzanne W. | Overall Experience
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.STAN S.
Your university drop off location is very sketchy. We had to drop trailer off at around 11:00PM, not an ideal area at that time of night, or probably anytime. Otherwise, it was great service as usual.Alan B.
El cliente no dejó un comentario.NATASHA S.
El cliente no dejó un comentario.CHRIS V.
Excellent staff!Talmadge O. | Overall Experience
There was garbage in the truck when we got it and it looks like a ketchup package exploded inside the cab.... I thought it was blood smeared on the arm rest but it was all over the steering wheel too.Adelina H.
They were slammed but were handling business very professionally, easy to work with.JAMES W.
Both employees were very professional and helpful.DEMOND QUINTON W.
Keep the good cost or service. Thank you you guy's are awesome!!!MIGUEL A.
Thanks a lot and I felt safe with my stuffs thereMelissa & Fermin S. | Overall Experience
Thank you for making my move so much less stressful. Great people great service, great product, and great value. ¡Gracias!Don I.
Was very busy when I cam but the staff was very polite and was trying to help everyone as efficiently as possiblecarly J.
People were so helpful and friendly both checking out and checking in. Going to rent from this location again - tomorrow! ¡Gracias!Don I.
The location and staff were very professional and accommodating. Corporate dropped the ball regarding reservation specifics and the local personnel were outstanding and speedy in resolving our problems.KANON A.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Linda F.
El cliente no dejó un comentario.david N.
The onsite manager was fantastic and super speedy and really helpful. I did not catch his name but much appreciated him!Kelly O.
Get a better person at the counter. She wasn't paying attention to us her customers and not listening. We said no on the insurance and she still charges over $100 for insurance still trying to get that taken care of. Instead of having things ready we had to take the hand truck to the truck which we shouldn't have had to do that and the pad should have been in the truck ready to go the pads had to come out late too. There needs to be a more responsible person out there helping people, she looked like she might be early twenties and didn't really know what she was doing. Never had that kind of service at U-Haul before and you've used it about 25 times.MARYLOU L.
El cliente no dejó un comentario.ROGER M.
Thank YouEddie G.
Quick and courteous service.Easy in and out.Derek J.
Great people given great serviceBlanca O.
Everyone was quite friendly and helpful with every step of the process from getting a storage unit to renting a truck. It was all seamless. You've got a great crew here in YakimaRyan Q.
Was excelente serviceJose A.
El cliente no dejó un comentario.MANUEL G.
Though the employees are very friendly & helpful I think better training of pricing & policies would be beneficial. I received some inconsistent information regarding rental fees. Otherwise a positive experience & the 2 different trucks I rented were in excellent condition.Mary H.
El cliente no dejó un comentario.Bulmaro O.
El cliente no dejó un comentario.CHRISTINA S.
El cliente no dejó un comentario.Susan F.
El cliente no dejó un comentario.GREG CARROLL H.
great customer service, fast, friendly and easy to use equipment.James C.
This locations customer service, is awful. The manger of this district needs to come in here and figure the employees out here. The young girl who helped me was genuine at first but at some point was rude due to the fact I needed to think of a good pick up time for the vehicle I wanted to rent. I asked to be shown the different sizes of trucks. We walked outside and by the second truck she just pointed at it for me to go by myself while the manger of the store was scolding her for some radio mis hap. The way he was talking was not professional at all. Rude to her in front of a customer and was just being unnecessary. Unfortunately the set up of that the workers have make them seem lost. I could be wrong but that is what I saw. On GOD I never complain this much but I was so taken back by both locations of the poor quality I had with U-haul I had to put my frustration somewhere. I also work in customer service and it's truly not hard to politely treat your workers and your customers with respect and kindness. Unfortunately I will be a returning customer because I'll probably move again in the near future. I definitely won't be back at those locations. Gracias.KYRA W.
The size trailer I wanted wasn't available, so had to get one much bigger than I needed at a higher cost. I shouldn't have to pay more for a trailer I didn't want in the first place. Also, the App is very hard to use. Several areas don't work and you can't update the password.Christopher J.
El cliente no dejó un comentario.martin M.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.KWAJI M. | Overall Experience
El cliente no dejó un comentario.Amanda F.
El cliente no dejó un comentario.Albert B.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Christopher R.
Quick and efficient- I will say though, if I was a first time truck renter, I'd be rather confused. None of the paper work was explained, nor was the coverage options. Was not shown (or told) where the truck was on the lot- once I found it, (around the back) - my husband asked â€œhow do you know it's the right truck?â€ Because the key tag matches the number on the top of the truck. I used to run a neighborhood dealership- so at least I knew what was going on- but as stated- if I didn't know the routine, I'd never rent again. Severely lacking quality and respectable customer service. CSRs can use more training on customer service, how to go over paperwork, how to walk someone out the door, and at least point in a direction of where your rental equipment is. When I worked with Uhaul, we were trained to go out with the customer, verify fuel and miles on the truck, and go over damages- guess that went out the door...? If I was handling customer service that way- I would've been coached by my AFM. Good luck. Stick with the neighborhood dealerships, instead of the big centers. At least there you will get a smile and a â€œthank youâ€.MELISSA P.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.Jesus & Rebecca B. | Overall Experience
El cliente no dejó un comentario.Denise Y. | First Impressions
Only uhaul location that I rent from if equipment is available they will go above and beyond the new assistant manager made things easy and had a great attitudeEduardo D.
El cliente no dejó un comentario.VICKI LOU F.
El cliente no dejó un comentario.sandra H.
Everything was easy and great, clean, the truck was easy to drive and a real workhorse. The only thing that could be fixed is... I originally reserved the truck and some packing materials at one location. I received a call saying that I had to get the truck at a 2nd location as the one I had chosen did not have a 2' truck. When I went to pick up my materials and the truck, I was told that I still had to get the matierals at the first location I had chosen, which was a pain. And when I got there, they had not packed them up nor were the staff even aware of the order. They packed it up quickly though.Solveig C.
Great costumer service.Elias G.
You could prorate the rentals. I did not need the truck for a full extra day. I returned the same night as it was supposed to be however it was much later in the day. I was charged for a full day. I also only drove the truck 25 miles and it took over 10 gallons to fill it. There is something wrong with that!ANGELA D.
El cliente no dejó un comentario.Adela J.
El cliente no dejó un comentario.Jose & Erica G. | Overall Experience
The guy that helped us hookup was not very nice.. Maybe a long day?GENE RODNEY P.
El cliente no dejó un comentario.SHIRLEY G.
Storage at Yakima for awhile and anytime I called they were always friendly and helpfulMIYA m. | Overall Experience
Under staffed something horrible.TOM A.
customer sign up rather slowEDMOND B.
El cliente no dejó un comentario.ISAAC S.
The staff there was respectable, I've never been treated better anywhereWalter M.
El cliente no dejó un comentario.RAYMOND C.
They called me after I returned the truck, after hours, wanting to know if I was going to return the truck. When I rented the truck, it seemed the person checking out the truck expected me to know the process and was somewhat abrupt with me, almost rude.Randy M.
El cliente no dejó un comentario.DANIEL LOUIS P.
the drop off location was great. I was in and out in less than 5 minutes. Nice job Yakima location!David M.
The guy that unhooked my trailer was very friendly A+ serviceBradley W.
El cliente no dejó un comentario.Emily H.
El cliente no dejó un comentario.MARK EDWARD B.
Pickup agent was really helpful. What should be mentioned when you pickup a U-Haul is that they get 3.5 miles a gallon. This would help folks understand a bit better to prepare at return. I understand the high fuel cost to gas up if not brought back same as it left. But I drove 29 miles and was charged for 8.3 gals. Seems to me your trucks need some work if they get that kind of mileage. Also - I submitted a claim and got a call back from mgr. when I wasn't able to return the call the same day - I received a fairly snarky email in response. She referred to the comment I made to the guy at return that I was â€˜too tired to leave and gas up'. As I had just had to leave my home in less than 2 hours due to a domestic violence situation, yes I was tired. I've used U-Haul many times in my life and this is the first time I feel that you failed at customer service.Amy W.
El cliente no dejó un comentario.Tammy B. | First Impressions
El cliente no dejó un comentario.Chris B.
They OVER DELIVERED.. I am so pleased with my plug they installed and everything connected to the rental Thank You!!!RICKY R.
it was finepatti C.
El cliente no dejó un comentario.sanjuanita W.
El cliente no dejó un comentario.Tracy S.
El cliente no dejó un comentario.Travis D.
Prompt, courteous service!Stefan B.
The interior of the truck was not clean.monique S.
I reserved a self-serve pick up for a moving truck online. When I tried to pick up the truck, I received an error message saying that I needed to go talk to the front desk which defeated the purpose of the self serve pick up. When I went inside, no one was in there and I had to wait for help (while a I had family waiting outside to help me empty my storage unit). The woman at the counter gave me attitude and was rude and said that they switched my truck and tried to call me and left me a message. I checked my phone and said I saw a missed call from an unknown number but I did not receive a voicemail. She said your voicemail was full. However my voicemail was not full. She said well you need to wait for us to get another truck ready for you. I said I already signed into the truck I originally had reserved. She got upset and said well now I have to give you that truck because you signed into it, and handed me the key. The dolly I ordered was not inside(she brought me one). This is the second time that I have had a bad encounter with this woman as she couldn't find my storage reservation a few months prior when I had moved my stuff to storage. They forgot the extra equipment I had ordered, and never once said sorry...just chewed out her husband (or whom ever the gentleman was she was working with who she treated like a husband). This place is bad business. Moving is stressful enough, the employees at U-Hual shouldn't make it more difficult. My items were also very weathered after being in the storage unit after only a couple of months, and there was a layer of dust/dirt/ash all over my things. I also don't think they should get away with charging a full month of storage when we moved out on the 6th of the month. That is terrible!!AMANDA M.
El cliente no dejó un comentario.Donald S.
They charge a cleaning fee for taking the boxes now. However, there is no sign that says they don't take the boxes anymore. Such a scamKimberly E.
El cliente no dejó un comentario.Vicky T.
El cliente no dejó un comentario.ANDREW W.
Wasn't a bad experience but wasn't the best. Equipment wise was great everything was in top notch state, coming to customer service, I was told be back by 5pm and I would have help returning the vehicle. I pull in at exactly 5 pm and I see a person peek out the window and just shut the lights off. I honestly felt like I was being avoided. I know they closed at 5 but the lady said I would be good to go. All in all, Great vehicles, Average-subpar customer service.JOSEF J.
El cliente no dejó un comentario.Brandy V.
El cliente no dejó un comentario.CARL C.
The fuel sensor was wrong, the moment it got to 1/4 tank it started to act like it was out of fuel, and it was. I barely made it to a gas station and it was sputtering and cutting out when the low fuel light came on.Arnold J.
All employees that I dealt with were professional and helpful. Store is always clean, and great rental trucks and supplies. Thank you Yakima Uhaul on 1st Street.JANE W.
Check truck transmissionbrandon G.
El cliente no dejó un comentario.Virginia D.
El cliente no dejó un comentario.Kevin C.
Don't let customers book items you can't provide when using the app. Booked a 20' truck, received a call at 5pm the 15hrs before my reservation that a 20' wasn't available and only had 17'. Then when I get there, the furniture cart wasn't available even though it was on my reservation. The rep told me just to let them know when I returned the truck that they didn't have the furniture cart available so I could be refunded my $7.Paul B.
El cliente no dejó un comentario.DUANE L.
All that helped me were friendly and knowledgeable. Very good and friendly atmosphere.Evelyn P.
The people who worked there ate always friendly and very welcoming they have a smile on their face. They have always greet me by my first name it makes me feel like part of their familyRIVER S.
The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!Rebecca W. | Overall Experience
El cliente no dejó un comentario.Francisco F. | Overall Experience
The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friendsTiffany G. | First Impressions
Staff was great and facility was very clean!Jim B. | First Impressions
Nick was great. Friendly, professional, clear.DAVID B. | First Impressions
El cliente no dejó un comentario.Ashlee C. | Overall Experience
El cliente no dejó un comentario.LUCINO E. | Overall Experience
El cliente no dejó un comentario.ANGEL H. | First Impressions
The employees were very respectfulAntonio M. | Overall Experience
El cliente no dejó un comentario.CLAY H. | Overall Experience
El cliente no dejó un comentario.Clay H. | First Impressions
Great location and great service!SYLVIA M. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
Amazing as storages and I got a free month! Everyone's so niceRuby S. | First Impressions
El cliente no dejó un comentario.JAMES C. | Overall Experience
Good prices and safeSONYA & STEPHEN B. | Overall Experience
Nick was very helpful. Being under covid restrictions, it was helpful that he worked with usHarvinderjit A. | Overall Experience
Excellent staff & facility.MARK S. | Overall Experience
El cliente no dejó un comentario.Sheri Dawn C. | Overall Experience
Dead rodents in unit but was cleaned up quickly. HiKathy G. | First Impressions
El cliente no dejó un comentario.DEANNA A. | Overall Experience
El cliente no dejó un comentario.Angela & Danny P. | First Impressions
Very helpful employees!Arthur F. | Overall Experience
Graciasron r. | Overall Experience
El cliente no dejó un comentario.ARTURO S. | Overall Experience
The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.isaac l. | Overall Experience
El cliente no dejó un comentario.susan g. | First Impressions
Best place I have been to ever.JESSICA H. | Overall Experience
I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.alice & ed j. | First Impressions
Staff was amazing and so helpfulSheri Dawn C. | First Impressions
Outstanding!HYOKEUN L. | Overall Experience
Would never think of going anywhere else! Period! Great company!CLAY H. | First Impressions
Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .NOLAN W. | Overall Experience
Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.MARY H. | Overall Experience
Very helpful and very good service from staff.it was quick in and out.eva m. | First Impressions
Miguel was very nice and very helpfulKristin R. | First Impressions
This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.Greg S. | First Impressions
when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storageLaura L. | Overall Experience
Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.DEBRA J. | Overall Experience
Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.CHARLENE & PHILLIP B. | Overall Experience
Service was great!waynna n. | First Impressions
Good customer service , very clean storage room, very satisfied overallMARIA S. | Overall Experience
Nasty! I found live ants in my stuff. The ants traveled to my new home.. I've never had them before I put my stuff in U-Haul I'm so unsatisfied with the way the manager handled it.. never refunded meHailey B. | Overall Experience
Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.Ann M. | First Impressions
Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!samantha c. | Overall Experience
Literally lied saying pest control comes in monthly. After years of business I realize that's a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roachesMARTYLYNN S. | Overall Experience
......👍Joseph M. | Overall Experience
The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.Kimberly K. | Overall Experience
Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!Jim C. | Overall Experience
My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is goneAmber M. | Overall Experience
Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.Lena P. | First Impressions
Customer service was great! It was fast and easy to purchase a storage.Bella G. | First Impressions
U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)HEIDI K. | Overall Experience
I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?mercedes e. | Overall Experience
Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.Jonathan S. | Overall Experience
no commentSantos S. | Overall Experience
Mice ate threw my linen and urinated on my box spring and a lot more.JENNIFER S. | Overall Experience
the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?KIRSTEN L. | Overall Experience
Good Job!!ERIC U. | Overall Experience
Friendly clean and would use againKatlynn M. | Overall Experience
My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. ¡Gracias!Terrance B. | Overall Experience
The staff were courteous. It was very busy and took a while but my experience was great. Gracias Casey S. | Reservación
Do we get a rebate? This would be from the auto pay 9/17, move out 922.Kay E. | Overall Experience
I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.Sabine W. | Overall Experience
The General manager was wonderful but all the people he had working for him are either rude not friendly and don't need to be in contact with customers. Gives this location a bad name.Kaylee R. | Overall Experience
The storage unit was extremely clean and my belongings seemed like they hadn't been in a storage for 3 months. I'd recommend this place for sure.eyra n. | Overall Experience
Great unit and superb customer service.JENNIFER W. | Overall Experience
24hr storage access would be more idealDerek R. | Overall Experience
Just need longer (earlier and later) accessibility hours.David S. | Overall Experience
I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or nightgerald n. | Overall Experience
Staff was super helpful and patient with us. Facility was always clean and well maintained. :)JENNY G. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!