Customer Reviews for U-Haul Storage of West Hazleton

690 reviews

525 Susquehanna Blvd   Hazle Township, PA 18202

(570) 455-7040

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 455-7040

525 Susquehanna Blvd
Hazle Township, PA 18202

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

West hazleton location was clean and beautiful every employee was kind friendly and knowledgeable had a great experience picking up my truck. Thank you Lisa B

Lisa B 
Rating:
5.0

Outside of truck a little dirty but other then that service was great

franchesca g 
Rating:
5.0

Customer did not leave a comment.

Festos A  |  Overall Experience 
Rating:
4.0

I recently purchased a hitch & wiring for my vehicle, the salesperson / installer was very helpful and provided great service since I walked in cold, left for an hour and came back and within 1.5 hours later all the work was done, neat clean and correct. Very pleased. . Returned 3 days later for a trailer rental which also went extremely well, again same salesperson/tech from the other day was very helpful. . The only ding I can give, is I have been towing trailers for over 40 years now and currently have hitches on 2 other vehicles and this is the first time I ever ran into a hitch that was so loose in the 2-inch socket that it rattled like crazy with an empty trailer. . Talked to a few others and I get they made them looser to prevent rusting in place, but I would have purchased the rattle clamp device had I known this was going to be that noisy. . The ding is for that when I came back the store didn't even have one in stock, I ended up ordering one off e-trailer online. . Thus, great service and very pleasant to deal with this location, would suggest when selling a complete hitch setup, I would suggest explaining the rattle issue and that they make a device for it. . Will return and do more rentals from them.

thomas z 
Rating:
5.0

Customer did not leave a comment.

David Y 
Rating:
5.0

The service we received was above and beyond. EVERYONE was friendly and extremely helpful. I would definately recommend this location to anyone.

dennis T 
Rating:
2.0

Customer did not leave a comment.

stanlyn p 
Rating:
5.0

Customer did not leave a comment.

Donald H 
Rating:
5.0

Smooth operation

Jose C 
Rating:
5.0

Customer did not leave a comment.

Jamaal P 
Rating:
5.0

Customer did not leave a comment.

KARLA F  |  First Impressions 
Rating:
5.0

Great job by the female worker that took care of me. She was very helpful, sweet, kind & if I may add… gorgeous 😊

john s  |  First Impressions 
Rating:
5.0

Everything went well.

Anthony K 
Rating:
2.0

I visited this location on the 26th of May customer service was rude disrespectful to me and my mother even using profanity! Very unprofessional!!!!!

Misha H 
Rating:
5.0

Only problem was at off hours check-in, we had three different phones to install the QR code to check-in but all three wouldn't proceed? Maybe a problem with loading or just at that time so we relied on the facilities cameras to be proof that I returned the auto-transport before the 24 hour deadline. We had no problems with the equipment and everything was in working condition. Also the gentleman that hooked it up and explained everything was very friendly and thorough. Thanks

John G 
Rating:
5.0

Ninguno.

William M 
Rating:
5.0

Customer did not leave a comment.

bonnie n 
Rating:
5.0

Only problem was my driver noticed screeching sounds on turns. Other wise it was good. Thank you..

thomas h 
Rating:
5.0

Customer did not leave a comment.

Jaritza P 
Rating:
4.0

Customer did not leave a comment.

melissa w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan c 
Rating:
4.0

Customer did not leave a comment.

christina p  |  Overall Experience 
Rating:
3.0

Tell the guy complaining about his Job and how one person is telling him to rent to amazon and the other will yell if there's not enough for the weekend, then yell at the other teammembers for not asking a guy who was renting about 3pm when I was returning, if he would have it back by 530. Which was very stressed when I was renting earlier, I don't know why we are charged for a whole day if we are forced to have it back by 530 pm that evening. Horriable experience, worn seats glove box ripped out. Over all got the job done, bit expected more from a Uhaul. Guess it's Penski next time.

DAVID F 
Rating:
5.0

Customer did not leave a comment.

roberto r  |  Overall Experience 
Rating:
4.0

The app doesn't work.

John M 
Rating:
5.0

Everyone was very helpful.

ROBERT C  |  First Impressions 
Rating:
5.0

The best service ever. Nice people very professional and friendly . Extremely hard recommended this place

Miguel P 
Rating:
1.0

No good customer service

YICAURY R 
Rating:
5.0

Customer did not leave a comment.

Bob G 
Rating:
1.0

Customer did not leave a comment.

Alvaro P 
Rating:
5.0

Customer did not leave a comment.

Austin S 
Rating:
4.0

Customer did not leave a comment.

Mary L 
Rating:
5.0

Very professional and informative

Louis M 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Customer did not leave a comment.

Angel A 
Rating:
5.0

Customer did not leave a comment.

JUAN c 
Rating:
5.0

He was very personable and catered to my needs very professionally 👍👍

Louis M 
Rating:
5.0

Customer did not leave a comment.

Peter D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregorio r 
Rating:
5.0

Customer did not leave a comment.

JULIE D 
Rating:
5.0

Customer did not leave a comment.

Wilfredo P 
Rating:
5.0

Customer did not leave a comment.

Carmen T  |  Online Move In 
Rating:
5.0

Very helpful staff.

Michael S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie n 
Rating:
5.0

The 24/7 return through the app, it is difficult to do it.

Dalver L 
Rating:
5.0

Customer did not leave a comment.

Isiah J  |  Overall Experience 
Rating:
5.0

Used the mobile app to reserve and pickup rental. Worked well and the employees were very helpful alsi! App made everything nice and easy. Would definitely reserve with Uhaul again for any moving needs in the future!

Julia P 
Rating:
5.0

Customer did not leave a comment.

Lisa C 
Rating:
4.0

Customer did not leave a comment.

RACQUEL B  |  Overall Experience 
Rating:
3.0

You need to rent trucks that are in good working order. The truck we rented leaked into the cab from 10 hours of rain. It's not fun having a wet shoulder for 10 hours. Plus the truck had starter or alternator issues. Then when I turned in the truck, I was told I was 20,000 miles over my contract which is physically impossible. Filed dispute, waiting for resolution.

rob b 
Rating:
5.0

Customer did not leave a comment.

Brigida V 
Rating:
5.0

The truck I was provided was not the one on the contract. It has some difficulty with traction as well as being very hard on gas. It seemed as if the transition was slipping. Had no pull. We had a tremendous amount of ran and it was as if I was driving on ice. No traction on the tires. But other than that it was fine.

tamalynn l 
Rating:
5.0

Customer did not leave a comment.

Jorge D 
Rating:
5.0

I am a very frequent user of Uhaul and I ALWAYS use this Uhaul dealer as they consistently offer me kind and courteous service and always go out of their way ro accommodate me. I have never had a bad experience in several years of service. I go to this dealer even though there is another closer to me. I know I can rely on them to help me out; the vehicles are all top-notch and in great condition!! Thank you to everyone!!

Samantha A 
Rating:
5.0

Very efficient!

Rosa A 
Rating:
5.0

Customer did not leave a comment.

Jeremiah R 
Rating:
5.0

Customer did not leave a comment.

Greg O 
Rating:
5.0

Customer did not leave a comment.

rosa s 
Rating:
5.0

Perfect 👌

Francisco T 
Rating:
5.0

Staff was friendly, helpful and answered all my questions.

Robert w 
Rating:
5.0

Nice friendly customer service, clean vehicle.

Abigail M 
Rating:
5.0

Great service. Friendly and helpful installer.

David S 
Rating:
5.0

Customer did not leave a comment.

jeslyn r 
Rating:
5.0

Friendly staff

HELEN H  |  First Impressions 
Rating:
5.0

Places for customers to park..while renting..truck..

Richard S 
Rating:
5.0

Great service!

Sarah M 
Rating:
5.0

Customer did not leave a comment.

Dennis E 
Rating:
5.0

Customer did not leave a comment.

Andres R 
Rating:
5.0

Customer did not leave a comment.

Donald P 
Rating:
5.0

Customer did not leave a comment.

Evelisa D 
Rating:
5.0

Customer did not leave a comment.

Matthew K 
Rating:
5.0

Thr management at this location was very ignorant and unprofessional

Samantha C 
Rating:
3.0

Customer service was horrible! The person was not professional at all and tried to make jokes about my requests!!! I didn’t offend him because I know what customer service is like and this person does not have it!!! Being sarcastic and not responding to my requests despite this being my first rental ever and might be the last. I hope Uhaul finds a way to make sure the staff is working towards a better experience for their customers

Manuel C 
Rating:
5.0

Customer did not leave a comment.

trevor s 
Rating:
5.0

Customer did not leave a comment.

Jorge G 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
3.0

Be more thorough and not so expensive.

DARWIN R 
Rating:
5.0

This location in clean and has a friendly and knowledgeable staff

BENJAMIN P 
Rating:
5.0

Personal muy amable y atento 🙏🥰

alexander V 
Rating:
5.0

Customer did not leave a comment.

Geolisa C 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Vladimir K 
Rating:
3.0

Customer did not leave a comment.

Laura L 
Rating:
5.0

Customer did not leave a comment.

lawrence M 
Rating:
5.0

Customer did not leave a comment.

Agustin R 
Rating:
5.0

Customer did not leave a comment.

Alfred L 
Rating:
5.0

Service was a bit dry, guy seemed pissed at the world

Ramon R 
Rating:
5.0

Staff was very nice and helpful!

KIM C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

DARWIN V  |  First Impressions 
Rating:
3.0

Manager was rude to the employee and to customer. Employee was very nice and informative.

Alisha S  |  Overall Experience 
Rating:
5.0

Staff were professional, courteous and easy to work with. Great team!

MICHAEL S 
Rating:
4.0

The only thing I didn't like is the unit is not pro rated I was done with the unit on the 1/10 / 24 and did not need to be out until the 1/16/24.

Jeffrey B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas L 
Rating:
5.0

Customer did not leave a comment.

RAFAEL P  |  First Impressions 
Rating:
5.0

Nothing

Francis R 
Rating:
5.0

Customer did not leave a comment.

Jeremy M 
Rating:
4.0

More lighting by the garage doors would be awesome especially since I did most of my moving during evening & night.

Tiffany k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie C 
Rating:
5.0

Rus was awesome and so was the other person working there.

Angelo D 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S 
Rating:
2.0

Customer did not leave a comment.

Amanda C 
Rating:
5.0

Mantener el excelente servicio y el un personal hable Español

Pedro L 
Rating:
5.0

Customer did not leave a comment.

Sherry C 
Rating:
5.0

Customer did not leave a comment.

Sharon L 
Rating:
3.0

Customer did not leave a comment.

rose T 
Rating:
3.0

We had a confirmed resveration thar was made weeks early and yet there was NO u haul at my original place.. i had to drive 22 miles away to get one... unacceptable And we use uhual quite a but for our business.. if this happens again we will be changing companies!

Timothy W 
Rating:
3.0

The truck I got felt and sounded like the engine wanted to be put down. It said easy ride on the side, but I felt every bump

Scott P 
Rating:
5.0

While connecting the trailer .the "manager" and coworker saw my electrical connection needed an adapter he hooked me right up within minutes. Look forward to doing business with them again recommend to everyone..keep up the great service

Brian M 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
4.0

After I picked up the truck the drop off location was changed twice.

phil F 
Rating:
4.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Snezana N 
Rating:
4.0

Customer did not leave a comment.

Bernie J 
Rating:
5.0

I like the options in available storage unit sizes. Friendly staff and they have what you need for your storage needs.

Thairen F 
Rating:
5.0

Customer did not leave a comment.

jessica d  |  First Impressions 
Rating:
4.0

Clear instructions the person took the dolly off the car and was polite and thanked me for my business.

JOHN W 
Rating:
3.0

Customer did not leave a comment.

jessica v 
Rating:
5.0

The truck itself was clean, however, the back tires looked and seemed as though they needed replacing. I had gotten stuck trying to back out of my driveway, which is dirt and gravel. Thank goodness for a neighbor who was able to get me out! Other than that, it was a good experience.

Wendy D 
Rating:
5.0

Customer did not leave a comment.

latitia j  |  Overall Experience 
Rating:
5.0

I'm very happy with the services provided by U-Haul and Jeff was very helpful, thank you!!!

ANGIE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy k  |  First Impressions 
Rating:
5.0

The staff was quite friendly and had helped me with any questions I had. They have quite a bit of moving supplies options here at the 525 Susquehanna location. If you can't find what you need here to help move, then it probably doesn't exist. Lol I will be getting a moving truck soon as well.. Thank you guys.

Thairen F  |  First Impressions 
Rating:
5.0

Great costumer service!!

Pedro B  |  Overall Experience 
Rating:
4.0

My main reason for leaving was the change in access hours to my unit. The contents of my storage were for a local nonprofit. With access hours on a Sunday only until 5pm and most Community events lasting past 5pm, I was prevented access to the storage unit. This is something for uhaul to consider in the future. It is extremely inconvenient. Staff was very polite and helpful otherwise.

Sherri H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S  |  First Impressions 
Rating:
5.0

Very freindly and accomadating

Scott H  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jessica S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joy A  |  First Impressions 
Rating:
5.0

Very easy to book and pay online. Convenient location. Extremely helpful staff! Highly recommend.

CHRISTINE M  |  First Impressions 
Rating:
5.0

Very courteous staff

HORACE D  |  Overall Experience 
Rating:
1.0

Ya

Joseph M  |  Overall Experience 
Rating:
4.0

My only “complaint” is something not related to this unit and more or less out of UHauls control so I have nothing to really add. I’m a ditz and a total pain in the butt as a customer. I know I can be difficult but never once did any of the staff at this location make me feel like I was being difficult. They’re all great and I will continue to both use and refer your services.

Kristie L  |  Overall Experience 
Rating:
4.0

I paid a few day ahead of pay date and then moved out on the pay date and now I can't get my money refunded so I just payed you for a month extra ..

danny v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pat f  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jhoanna P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Talaya F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thelma O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sympia H  |  Overall Experience 
Rating:
4.0

Was a client for a few years. Always got questions answered and staff were always helpful. Thankyou

jason z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela J  |  Overall Experience 
Rating:
5.0

Thanks Russell very helpful and knowledgeable

THERESA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richie L  |  First Impressions 
Rating:
5.0

Russ and his staff were always helpful and courteous to do business with, professionals in every way. Really refreshing in a world where customer service is almost non-existent today. Don’t hesitate to use any of there services, they go above and beyond to accommodate your needs. Thank you guys for everything.

Thomas D  |  Overall Experience 
Rating:
3.0

I’m a little surprised I couldn’t have a prorated rent for my last month it’s a little expensive paying full price for a week and half

Christina R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam C  |  Overall Experience 
Rating:
3.0

I’ve never been treated more poorly by a customer service representative. I asked a question and was made to feel like I was an idiot. Sadly the individual waiting on me was the store’s manager. If he treats customers poorly in front of his staff, then I could only imagine that his staff will follow his lead!

JENNIFER R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fedwin D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Y  |  First Impressions 
Rating:
5.0

It’s the most good and clean store facility and office of Hujul I ever see 🤩

ANA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystina r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie S  |  Overall Experience 
Rating:
3.0

I flew in from California and left my key at home. I was coming to get my things. They made me call a locksmith and I had to pay $175 to get my lock cut off. I think that is unprofessional and rude. I had my id so they knew it was me. I’ve had storages before and they cut my lock off. The price was great but I will never rent there again at that location!

BRANDI B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RACQUEL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie B  |  First Impressions 
Rating:
5.0

Very friendly and great customer service. It was fast.

Sympia H  |  First Impressions 
Rating:
5.0

Great place to keep my stuff!

Susan H  |  Overall Experience 
Rating:
5.0

I recommend U-Haul Storage Facility to everybody. Think ones* U-HAUL all in one ( provides,solves, facilitates. Help your self your self! . Believe me youll save time and $ . Just you and UHaul . Every ones excuses are not necessary. Just Uhual....

Jhon G  |  Overall Experience 
Rating:
5.0

Associate was friendly and knowledgeable

Melissa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathon S  |  Overall Experience 
Rating:
5.0

The facility was clean. Security was adequate. Staff were always helpful, whether in person or on the phone.

Robert L  |  Overall Experience 
Rating:
4.0

Thanks for being there in my time of need

ann d  |  First Impressions 
Rating:
4.0

Simple, easy and secured

benjamin a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MarieJuliane L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly-anne D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMMY N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pat w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa C  |  First Impressions 
Rating:
3.0

The owner had a very bad attitude he has to many people needing his product and he needs an adjustment as an owner. He is a bad representative for U Haul

Mark M  |  Overall Experience 
Rating:
1.0

When i told the worker i had mold on my things from a water leak he told me that basically i can make a claim but they most likely not going to do anything due to it being a outside storage unit . I paid for insurance for basically no reason and it makes no sense on making a claim if it goes back to him anyways and him waste my time . Never again will use Uhaul west Hazleton

Megan C  |  Overall Experience 
Rating:
5.0

Excellent facility, friendly staff. Secure, clean, affordable.

Paul B  |  Overall Experience 
Rating:
5.0

I got the new trainee when checking in. The process was a bit slower than the last time but he was learning. The manager training him was very kind and patient with him and super super polite to me. The staff at the location were absolutely wonderful. Will continue to chose this location for the service alone.

KRISTIAN L  |  First Impressions 
Rating:
5.0

They were helpful and friendly at check-in. Saw the manager on the lot as we were loading. Stopped to talk to us and make sure everything was good with our locker. Made us feel welcome. And mad eus feel like our stuff would be protected.

Congetta M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mellisa E  |  Overall Experience 
Rating:
5.0

Both store has very friendly and helpful stuff the one near to the mall in hazleton they are awesome they explained everything about the storage to me. Thanks a lot guys 👍🏾

Elias D  |  First Impressions 
Rating:
5.0

Staff was especially friendly and helpful. Facility is clean and well secured.

Paul B  |  First Impressions 
Rating:
5.0

Very clean professional I would recommend it

Clemence R  |  Overall Experience 
Rating:
2.0

I set everything up the day before to have an outside unit when I got there I was told that I had an inside unit and oh well there’s nothing else available and the person that took care of me was really rude and at some point even had me tearing up I had to get my daughter to come in here because he was just very ignorant

Tracy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLINA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lizette R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felix M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S  |  First Impressions 
Rating:
3.0

The man working behind the desk was a bit aggressive

SHANE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane M  |  First Impressions 
Rating:
5.0

Muy amable la joven que me atendió y muy profesional como se portó y muy simpática

julio c  |  First Impressions 
Rating:
5.0

I only say excellent for this location and staff only.They are probably the only U-Haul I'll ever use again.Ive been to many and had horrible experiences this year with trucks,trailers,and employees.However everything I've done at this location was fast, simple,and helpful.Would definitely return.

JOSEPH A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula A  |  First Impressions