I cannot think of anything. The cargo van got 16 mpg ! Amazing.donald T.
Customer Reviews for U-Haul Storage of West Hazleton
Hazle Township, PA 18202
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Got in and out quickly. Initial phone call to set up the rental was also done quickly and the rep was courteous and helpful!Kris D.
El cliente no dejó un comentario.David P.
Nothing - easy and quick pick up.Charles B.
Staff is very friendly and helpful.ANTHONY O.
El cliente no dejó un comentario.Karlamy R.
El cliente no dejó un comentario.Abismaer B.
El cliente no dejó un comentario.Adam B.
El cliente no dejó un comentario.Kossi A.
Both store has very friendly and helpful stuff the one near to the mall in hazleton they are awesome they explained everything about the storage to me. Thanks a lot guys Elias D. | First Impressions
El cliente no dejó un comentario.Dale G.
El cliente no dejó un comentario.Jhonny D.
Customer service was rude , ! With attitude..Manuel S.
El cliente no dejó un comentario.Chris H.
Staff was especially friendly and helpful. Facility is clean and well secured.Paul B. | First Impressions
El cliente no dejó un comentario.Herminio R.
I love the new location because there's much more room to park. The old Broad Street location was terrible since there was no room there. This new building was clean and big. Check-in and check-out processes were fast. Staff was very friendly and helpful. Will definitely use this location again!Walter A.
El cliente no dejó un comentario.Brian U.
El cliente no dejó un comentario.winston R.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.MEGHANN G.
Excellent experience, drop off was seamless and quick.Wayne L.
El cliente no dejó un comentario.Roxanne Z.
Good manager followed up on shipping details frequently. Excellent service!BARRY B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Robert N.
Very clean professional I would recommend itClemence R. | Overall Experience
I set everything up the day before to have an outside unit when I got there I was told that I had an inside unit and oh well there’s nothing else available and the person that took care of me was really rude and at some point even had me tearing up I had to get my daughter to come in here because he was just very ignorantTracy M. | First Impressions
El cliente no dejó un comentario.candice P.
Have the rental available at the location you reserved it from. Don't charge for mileage when you are being forced to drive 40 extra miles to pick up the vehicle.Penny P.
El cliente no dejó un comentario.Matt S.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.CAROLINA P. | First Impressions
El cliente no dejó un comentario.Felipe F.
The 2 guys at the desk were helpful, courteous, and professional. would recommend this site anytime someone asks.George H.
I would never recommend a friend of mine who doesn't know how to speak English to that location to rent anything because that man they have there treats Latinos like garbage. start learning or else I'll fuck and not rent anything. That man did a lot of damage to the company. I am a client who always rents trucks, but now I feel very disappointed by the way that man treated me like garbage. I always try to use the company for any event that it has but this time I felt that I am nothing more than a dog for that company because that is how I felt that man they had oh I even had to tell him sir I am a client he does not have me what to treat like thisRayner M.
I wasn't told about the insurance coverage and I needed to get road side assistance and have to pay a 325 dollars fee beside of the total cost of the truck for the usageAngel R.
Nothing give the guy that's very upfront with people raise!! He's the s**t Tall guy with tattoo on legDaniel C.
El cliente no dejó un comentario.Lizette R. | Overall Experience
They over charge me specialist in the gas they charge almost $20 when they give it to me like that and they guy got attitude when talk to youKenette O.
Gas not full, with today's gas prices real expensive pain figuring how to fill tank to 13/16. back of van dirty, mud on rubber floorRichard O.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.felix M. | Overall Experience
El cliente no dejó un comentario.Cheryl S. | First Impressions
The man working behind the desk was a bit aggressiveSHANE R. | Overall Experience
El cliente no dejó un comentario.Dale G.
Fire the guy working there name rusell he is rude,aggressive and confrontational.il never go to that location again.Josh D.
The crew was super friendlyLUIS S.
El cliente no dejó un comentario.melvin F.
I thought the Mundy Street location had better customer service based on my previous experience.James G.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Kilvio D.
Jeff Heintzelman installed my hitch recently. He was very professional every step of the way, from rescheduling my visit to accomodate me, to instructing me on the hitch itself. He even took the time to answer a couple questions about my new Subaru! THANKS!Mark L.
El cliente no dejó un comentario.Miqueas S.
Everyone at this location has been very helpful. They are all top notch.Ellen G.
Need better costume servicesJhony C.
El cliente no dejó un comentario.Zachary S.
Nice new location.Diana M.
Very professional business. Excellent service, efficient, in and out quickly. Highly recommend. Great AC in the cargo van on a hot day !donald T.
El cliente no dejó un comentario.James B.
The man who was setting me up with rental upon arrival was the least helpful person I have ever met. We got through all of the required information, and when he told me where the rental was, it was at an obscure location on the property. Another man offered to go bring it around; however, the guy who was entering all of my information said it wouldn't be necessary, when it would've been extremely helpful as it was pouring rain. I will not use UHaul in the future because of this experience. Poor customer service.Ryan B.
El cliente no dejó un comentario.Michelle R.
Trailer rental. Stress free pickup and drop off. I would definitely recommend this location.angelo P.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.Anderson T.
Good job people.👍👌Ken K.
The passenger door was (always) "open".Maria T.
El cliente no dejó un comentario.amin D.
El cliente no dejó un comentario.lisandro C.
El cliente no dejó un comentario.juan A.
Very helpful and courteous.robert N.
When you have to deal with somebody through an 800 number to schedule a specific reservation, there is always an issue. I drove almost 4 hours after having this trailer reserved only to be told that my reservation was not correct and the owner didn't care what reservation I had made because he wasn't going to acknowledge it. Before I left with a trailer I had paid THREE full times what I was quoted. By the owner!Bobby C.
El cliente no dejó un comentario.Clarivel D.
You are doin a good job! Thanks and keep this wayRoberto R.
El cliente no dejó un comentario.DANIEL D.
Not much had a great experienceKurt C.
Let costumer's now online that the Broad St location is closed and moved to new location on Susquehanna AveShane C.
On my way to return the truck. The belt broke. The battery light came on, the water pump light came on and I lost power steering. They were very quick getting someone out to put a new belt on.Fred C.
El cliente no dejó un comentario.Herbert G.
El cliente no dejó un comentario.Tiffany S.
Great experience! Much appreciated!Kendall C.
El cliente no dejó un comentario.john m. | First Impressions
El cliente no dejó un comentario.willnette M.
Please have the sales associates at the counter remind renters to reply to the "equipment checkout" text that is sent when the item is checked out.Patrick W.
El cliente no dejó un comentario.mariaia P.
El cliente no dejó un comentario.Gilberto H.
Kevin Heintzelman was fantastic! He was very knowledgeable and worked efficiently. Kevin explained everything to me. I would highly recommend him and this store. Thank you!!!nicole S.
El cliente no dejó un comentario.Gerald C.
El cliente no dejó un comentario.William B.
Very fast efficient. Only one employee was working but he was extremely fast and got us on our way in no time at all. Only improvement would be to hire him some help. But this man could handle it all himself!!!John G.
El cliente no dejó un comentario.Diane M. | First Impressions
Unfortunately I did not inspect the equipment prior to use and it caused a charge for something I did not use. I was charged for the hand truck because the seal was broken but we did not use it as we have our own stronger one. We did not check to make sure the seal was in tact before we used it. Lesson learnedWilliam B.
Everything was great. The team members helped me on the return. Definitely would recommend. Thank you, Curt - Tamaqua, Pa.CURTIS P.
Muy amable la joven que me atendió y muy profesional como se portó y muy simpáticajulio c. | First Impressions
El cliente no dejó un comentario.Clarivel D.
El cliente no dejó un comentario.henry S.
I only say excellent for this location and staff only.They are probably the only U-Haul I'll ever use again.Ive been to many and had horrible experiences this year with trucks,trailers,and employees.However everything I've done at this location was fast, simple,and helpful.Would definitely return.JOSEPH A. | Overall Experience
Help with the rate I was charged for 3 hours 331 was expensiveROSA C.
El cliente no dejó un comentario.Maxi L.
El cliente no dejó un comentario.Kayla B.
Bueno tuve el privilegio que me atendiera el dueÃ±o y me gusto mucho sus atenciones VolverÃ© a rentar de Nuebo y se lo recomiendo a cualquiera que rente sus camiones ahÃ Felicidades en su nuevo local🙏👏👏👏🍾🍾Dilcia M.
El cliente no dejó un comentario.Paula A. | First Impressions
El cliente no dejó un comentario.Ralph S.
Truck was not in great running shapeTimothy S.
El cliente no dejó un comentario.Suresh S.
El cliente no dejó un comentario.Kurt C.
Not at this timeClemence R. | First Impressions
I can't think of anything that needs to be improved, everyone I spoke to couldn't be any nicer, friendlier, polite, for me it is hard to find people in these times have a smile on there faces and you could talk and joke. They all made my day. Wish everyone stay healthy, safe and no matter what smile..r jayne M.
El cliente no dejó un comentario.Peter R.
El cliente no dejó un comentario.ANGEL P.
Just great, reliable, dependable and perfect!javier M.
El cliente no dejó un comentario.MICHAEL B. | First Impressions
The door's lock was very hard to move . Also, please take care of the snow at least the one that is close to the entrance of each unit , it's difficult to put the belongings inside the storage when big pieces of ice is blocking the entrance.AnaMaria S. | First Impressions
Helpful staff. Very easy to set up.Adrian W. | First Impressions
El cliente no dejó un comentario.Ashley B. | First Impressions
Facility is wide open, no gate or anything to keep anyone who isn't renting a unit out of the rented unit area. It's also not well lit, so we only went to our unit during daylight. No office staff on property any time we visited or called. When we had to do anything in person, we had to drive to the office in Hazleton. We originally had two units (c-27 and c-29), and once we consolidated down to one unit and emptied c-29, office rented out our full unit (c-27) to someone else, even though we had notified office via email that we were done renting c-29 only. We have just emptied our remaining unit yesterday, and at least three items that we have found so far have mold on them, including an antique wooden dining room table. There is apparently mold growing on one of the walls of the unit. Facility is not well plowed when it snows. Oftentimes there would be trash/debris left outside near our unit and it would still be there weeks later. At one point, the unit directly next to ours looked like it had been broken into - no lock and the sliding handle where the lock attaches was sitting on the ground in front of the unit (I called the Hazleton office to notify them of the damage on the unit next to ours). Tried to call the facility's office three times yesterday and was unable to leave a message. Each time I called, uhaul customer service center picked up and twice they dropped my call when they attempted to transfer me. This is the fourth storage unit facility that I've rented from (one in CT and two in NV previously), and this one has definitely been the worst experience I've had. Every other storage unit had gated entry via pass code and a regularly staffed office.Carolyn T. | Overall Experience
El cliente no dejó un comentario.JOSEPH A. | First Impressions
The staff is rude in the office and then nobody can ever help with anything jn customer service even when you call, unbelievable .Rovison N. | Overall Experience
El cliente no dejó un comentario.Kryslyn P. | Overall Experience
After a long 26 hr drive from one state to another the staff helped with as much as they did and made my life so much easier !Megan C. | First Impressions
El cliente no dejó un comentario.Robert L. | First Impressions
El cliente no dejó un comentario.Kayla B. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.yara c. | Overall Experience
El cliente no dejó un comentario.STEPHANIE W. | Overall Experience
El cliente no dejó un comentario.Ruth V. | First Impressions
El cliente no dejó un comentario.vilmarie B. | Overall Experience
El cliente no dejó un comentario.susan c. | Overall Experience
Gentleman at counter was very courteous and helpful. Explained everything and made I understood the contract.Sally g. | First Impressions
El cliente no dejó un comentario.susan c. | First Impressions
Office personnel is so Unhelpful if you happen to get someone on the phone.. They are on top of you for payment but other than that don't try to contact them. I informed the office and the 800 uhaul number when I was moving in advance. The date was a week before my month was over. The agent I spoke to on the 800 number said she would follow up with an email stating I was moving out to the general manager of the facility. I still got charged for the following month. Called the office many times but or course no answer ! Called the 800 number and they promised me I would have my money back in my account before 72 hours. Well guess what, still no refund! Now I have to waste more time calling my bank to dispute the charge even with all the emails and phone calls that were sent. Totally unacceptable! They have no problem charging you late fees but what about holding onto money that doesn't belong to them? Think twice before you store here.Sophia S. | Overall Experience
I moved out in mid July. I notified them and they still send me bills. No one ever answers the phone at the local office. GraciasKeith Y. | Overall Experience
El cliente no dejó un comentario.Duane H. | Overall Experience
El cliente no dejó un comentario.Charles c. | First Impressions
Matt was very helpful, lots of moving/storage supplies.Duane H. | First Impressions
Utility work on the property sometimes made it difficult to access the unit. I am sure access will be fine once the work is completed. Had water on the floor of the unit after a hard rain. Reported the rain issue and it was noted on the return paperwork.Dennis D. | Overall Experience
El cliente no dejó un comentario.david b. | Overall Experience
El cliente no dejó un comentario.ashley a. | First Impressions
first year was good when the front office was open it was kept clean ,but , the second year when the front office was closed and nobody was a round people just tossed stuff they didn't want any where they wanted .Jeffrey F. | Overall Experience
Very niceKayla B. | First Impressions
Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.juan p. | Overall Experience
El cliente no dejó un comentario.krystal p. | First Impressions
From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( : However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2 ( when I would be billed monthly ). Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed. Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation. Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account. Thank you for your understanding in this matter. If you have any further questions, I can be reached at (570)-956-9024.Jillian P. | Overall Experience
Great storage facility, very helpful staff. A plus.Thomas D. | First Impressions
El cliente no dejó un comentario.maryann r. | Overall Experience
One of the worst experiences I've ever had. I reserved and paid for a unit that was locked. I'm not sure if it was rented or uhual didn't bother taking the locks off. Rude and unhelpful staff at hazleton. They didn't care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.Thomas B. | Overall Experience
Good!hector v. | First Impressions
El cliente no dejó un comentario.angela l. | Overall Experience
I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.juan p. | First Impressions
Hello! Good service. I wish the storage was clean. It had a lot of dust, it was dirty. Best regards ALangela l. | First Impressions
El cliente no dejó un comentario.Christen D. | Overall Experience
El cliente no dejó un comentario.DOLORES M. | Online Move In
The storage facility in West Hazleton is amazingly clean and well maintained.Timothy C. | First Impressions
Easy , nice.carlos v. | First Impressions
Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.Jonathan L. | Overall Experience
Professionalism to the highest extent. Caring is such an old idea, yet U-Haul Storage made it seem brand new!Jillian P. | First Impressions
No problems. Room was clean. Drive right up, drop it off. GreatMichael M. | First Impressions
Very pleased. Clean unit. Staff friendly.rita ann d. | Overall Experience
No complaintsjohnathan d. | Overall Experience
Extraordinario servicio al clientePeter R. | First Impressions
Very accommodating very helpful. John was very courteous and professionalgeralyn k. | Overall Experience
John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly Units r very cleancathy g. | First Impressions
The property manager John, is great and does an awesome job. It's Very comforting to know that your stored items are safe.thomas m. | First Impressions
Friendly and helpful gentleman in the office Space is clean and lock was provided Thank youbertha s. | First Impressions
John at the storage units is a genuine nice guy and a pleasure to work withMary S. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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