Customer Reviews for U-Haul Storage of Waterloo
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

43 comentarios

1923 E Mitchell Ave   Waterloo, IA 50702

(319) 291-6668

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(319) 291-6668

1923 E Mitchell Ave
Waterloo, IA 50702

Services at this Location:

Location Hours

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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LaTisha N.  |  First Impressions 
Clasificación:
5.0

Had the best experience with your employee bryan or bryant super friendly an knew how best to handle my he took time to find out

TERESA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sue B.  |  Overall Experience 
Clasificación:
3.0

Gate doesn’t secure entrance and Not enough room to maneuver uhaul when unable to use the side that the gate is broken on

Whitney H.  |  Overall Experience 
Clasificación:
5.0

Very great customer service skills and were very informative and knew their job.

GRacia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Becky B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Aimee D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Xanadu L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasmina D.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again

Shylandra M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S.  |  Overall Experience 
Clasificación:
1.0

Reserved a unit, paid for a unit, signed contract for unit, had to buy specific lock for unit, but never was able to even get in unit. It was locked when I arrived. Then after 5 hours loading, then waiting then going home and unloading everything. I wasted half a day, money, and all when I'm trying to move my family. You cannot get ahold of anyone even if you try calling University, "managers cell" posted on entry panel, 1800 number, and even customer service. Then when I talked to someone locally they said they'd would talk to manager and call rite back... nobody ever called... after being on hold on 2 cells one to cust serv. and one to general unit assistance i got threw after 43 minutes. Only to find out i have to go back into the shop to cancel and get my money back. Completely dissatisfied, was going to rent a large truck for 3-4 days and another unit when a large became available. Not that anyone will care but the few thousand dollars of potential business i had will be going elsewhere and i will suggest to anyone who asks that they not use uhaul.

Joseph N.  |  First Impressions 
Clasificación:
4.0

Would rent again!

Jody k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos B.  |  Online Move In 
Clasificación:
5.0

Customer service at initial rental was excellent.

Eric H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sue B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TANNIAAH S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Cortge P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

chirstina d.  |  First Impressions 
Clasificación:
5.0

Very satisfied

RICH S.  |  Overall Experience 
Clasificación:
2.0

When I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!

Kiley L.  |  Overall Experience 
Clasificación:
5.0

Did a great job, very pleased.

Scott F.  |  First Impressions 
Clasificación:
3.0

it was clean and ready for me to store my stuff

Tameaka t.  |  First Impressions 
Clasificación:
1.0

The customer service was the worst, couldn't get ahold of anyone if there was a problem. I wouldn't recommend them to anyone.

Samantha H.  |  Overall Experience 
Clasificación:
1.0

Bad service took 3 days to get on my storage my card didnt work and still aint.

iesha s.  |  First Impressions 
Clasificación:
5.0

Very quick service as well as nice.

Clarissa J.  |  First Impressions 
Clasificación:
2.0

Very rude manager

Debra M.  |  Overall Experience 
Clasificación:
4.0

Any time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN

Aaron W.  |  Overall Experience 
Clasificación:
5.0

We had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.

Tammy G.  |  First Impressions 
Clasificación:
5.0

Convenient location and clean environment.

taemin h.  |  Overall Experience 
Clasificación:
4.0

One main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there

jacob h.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson

Thomas B.  |  First Impressions 
Clasificación:
5.0

It couldn't have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT

jo e.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help and kindness.

jennifer g.  |  Overall Experience 
Clasificación:
5.0

Michael Short is amazing management!

Shateisha B.  |  Overall Experience 
Clasificación:
3.0

I was give ln a unit the was already occupied. It took 15 minutes to get a new unit and i was never given the code to exit the facility and was locked in for 10 minutes because anyone was able to help

JANEL N.  |  Overall Experience 
Clasificación:
4.0

It was clean and secure.

WENDY C.  |  Overall Experience 
Clasificación:
1.0

I'll never do business with your company again. I had the worse experience of my life. I wish I could write a book about everything I went through. Others consider yourself warned slum slum slum....

Marilyn B.  |  Overall Experience 
Clasificación:
4.0

I really like the fact that units are secure with security cameras and a lock gate I once for got to lock my unit and I received a call from the office letting me know thanks guys and KUTGW.

willie l.  |  Overall Experience 
Clasificación:
4.0

You have the wrong location. I dropped off at the uhaul on University Ave. in Waterloo.

Lloyd J. 
No se han enviado comentarios para esta ubicación.

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