It was amazing that there were actual humans there however: The mirrors were so dirty that I had to stop on the side of the freeway to clean them and they are manual. I rented a 15 ft, was told there wasn't one when I got there and got a 10 ft. I had no idea they do not have a ramp! It was just us two women, I'm 55, and someone should have mentioned that!!!! I also think it should be way less money than what I paid which was for the 15 foot! I'm going to be calling because I feel very ripped off about this.meri A.
Customer Reviews for U-Haul Storage of Umpqua Valley
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very happy with my experienceJudy C.
El cliente no dejó un comentario.Michael M.
The 6x12 trailer had at least three lights out. Two were busted, one or two were just not working.jeff C.
El cliente no dejó un comentario.Jessica F.
I have used the services of the local uhaul 3 times within the last 3 months. There is NO other company that even comes close to the level of customer service this store provides. They wrote the playbook on exceptional customer service and should share it with other businesses in Roseburg.Andrea G.
El cliente no dejó un comentario.Dennis O.
El cliente no dejó un comentario.Shawn F.
El cliente no dejó un comentario.DENNIS H.
We had horrible movers unloading in Lebanon. They were quick . I believe uhaul should screen the moving people better.David W.
I will use uhaul for all needsKevin B.
You have the incorrect mileage for the trip had to pay extra at the end highly disappointed at thatTed F.
Nothing they found and returned my Tilley hat after I turned the truck in.ROBERT W.
I in all honesty did not tow the car intended so brought back travel trailer un used.Rusty C.
El cliente no dejó un comentario.Ernest O.
The team went out of the way to make sure this was as easy as possible for me! Michelle even took time out of her day to occupy my kiddos with your awesome uhaul truck piggy banks! Travis helped me out when returning the rig and was so kind and helpful as well!! Definitely recommend this amazing store and awesome team to friends and family alike! Thank you so much!!!Laura D.
Did not get my refund to my card for loadshare.XAVIER D.
Extremely nice and helpful guys. Big help.Patrick I.
Concerning my rental #17494672: I still have not received my $100.00 deposit backcathy S.
El cliente no dejó un comentario.Vicki R.
U-Haul needs to bring back the policy of a employee walk around inspection with the customer before and after rental period .Richard R.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Jane P.
El cliente no dejó un comentario.Stacey G.
El cliente no dejó un comentario.Mark H.
Said gas tank was 3/8 full but it was not quite that full and then when we filled it above 3/8 the person checking the uhaul in said it was not at 3/8 full and charged us an extra $16. Absolutely ridiculous. Other than that everything went smooth but I have a bad taste in my mouth now and won't go back.Timothy G.
El cliente no dejó un comentario.Ricky C.
El cliente no dejó un comentario.frank F.
Everything went great!David C.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.Theresa C.
The two individuals that helped me at 9am this morning were fast and great (one male, one female). The guy that helped me about 6pm while returning the vehicle had an attitude when I corrected him on the amount I was to be charged. Overall things went greatkelly I.
El cliente no dejó un comentario.Barry B.
El cliente no dejó un comentario.klaus H.
Customer service is still important, in any job. The folks here were outstanding in that capacity. Friendly and respectful, answering all questions, and offering information beyond my questions.DeLane O. | First Impressions
Tough area for traffic, units are decent. Customer service was outstanding from when I pulled in, to the moment I left. Great staff there!DeLane O.
El cliente no dejó un comentario.lynette B.
El cliente no dejó un comentario.Darryl S.
Excellent service. Friendly, and very helpful. Rental worked spot on for my task. thank youSteve G.
Great job, so much better than in the past.Bonnie D.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.sandi L.
Horrible experience overall overpriced and overchargedRANDY S.
Great staff the general manager is fantastic and the way she managed her staff is commendable.Jon A.
Quick and efficient check in....very helpful for two movers who were pretty tired after a long, hot day of relocating our stuff.Peter G.
The crew working at this facility are movers and shakers. I saw how they were moving from one task to the next in double time. Very impressed in their customer service.CURTIS R. | First Impressions
El cliente no dejó un comentario.Roberto E.
Friendly service workers.mike M.
El cliente no dejó un comentario.Brandi H.
El cliente no dejó un comentario.Gregory H.
Crew is always awesomeDallas C.
The staff was especially friendly and helpful. I came in at the last minute and they were able to accommodate my needs with an appliance mover, moving pads and a truck. My whole move was much easier with their help.Stephen L.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.Jamie S.
great service thanks.James R.
Truck should be delivered full of gas and then dropped off full of gas.Denzel H.
El cliente no dejó un comentario.CONSTANCE H. | Overall Experience
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Linda C.
great customer serviceDarrell O.
I reserved the trailer on-line and bought boxes, which I paid for. When I picked up the trailer, they said I did not buy boxes. I had to buy more and pay for them again. When I got home, I found my original order which said I did indeed buy boxes and had paid for them already. I called and spent an hour on the phone with Uhaul customer service. After much time on hold, they said they couldn't help me because the sales center was closed. The location in Roseburg was great. The Uhaul company owes me money for boxes that were not supplied, so that part was unsatisfactory.Katherine B.
absolutely cant say enough about the staff, very friendly and attentive. thank you. Kyle and Piazzto, or something like that.Jeff O.
El cliente no dejó un comentario.James C. | Overall Experience
Truck was dirty on the outside. Windows were covered with bugs. Had to drive Rental truck to Coos Bay from Roseburg to pickup the trailer I needed. They did give me extra miles and a credit for the extra fuel.Vernon R.
Kyle went above and beyond to help me outSTEVEN V.
El cliente no dejó un comentario.Tina P.
El cliente no dejó un comentario.Ken G.
Easy check out as always.Darryl G.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Lisa S.
Always pleasant to work with. Always work with my schedule. 20 years in Eugene and never once treated as well as this Roseburg location. I use them 3-4 times a month during the summer to transport my show car. Thank you RoseburgKevin B.
Disclose when vehicles are required to be returned to pickup location. Although I was given a contract that your employees printed my signature on AFTER I was given the truck. NO WHERE online was this specified and it was not disclosed at the location. Personnel don't seem to be trained after calling location was told one thing that someone at customer service said was untrue and someone else affirmed was untrue, but those three people all conveyed different information, so it's not wonder that the customer is unaware of uhaul practices when it seems like your own employees can't even come to a consensus.Rachel W.
It was pretty fast and easy, not much to improve on.warren R.
El cliente no dejó un comentario.Gary J. | First Impressions
El cliente no dejó un comentario.Jonathan P.
Very nice and personable staff. The whole process was easy peasy.April K.
Nothing to improve.Jenifer B.
El cliente no dejó un comentario.Kelly T.
El cliente no dejó un comentario.Christine C.
Alyssa was very helpful, kind, happy, and conversational. Made for a very pleasant experience.james B.
Get your P.O.S. and Reservation system fixed. Took way to long to find the equipment I needed even with the assistance of a local Uhaul rep in person. (Not at the pick up store) At another place. The web site kept defaulting backwards.dwight P.
Nothing. Plenty of personal. No standing in line. Very quick.Jacqueline W.
Great Service.Scott K.
Employees were on the ball. Had me checked in done quickly.Bret R.
El cliente no dejó un comentario.Tonia M.
great team very helpfulDarrell O.
El cliente no dejó un comentario.Dallas C.
Answer phones couldn't get ahold of anyone to let them know I was going to be a little late. Over 1 he on the phone and still no AndrewLaurie O.
El cliente no dejó un comentario.PATRICIA W.
Meesh and her team are diligent and knowledgable. They know what they are doing and have a positive and confident mind in what they have to offer. I rented a medium sized trailer and though I did not bring the trailer back swept and clean, the GM made sure I was aware of all charges before leaving the parking lot. I have used this location in the past and will continue to use them for all my moving and storage needs. Keep up the great work!Cody S.
So helpful, no waiting, very efficient. When I turned in the trailer the agent was immediately there to remove the trailer and give me my receipt. Extremely well done!!!Dotian M.
El cliente no dejó un comentario.David M.
Great rental experience and return was a breezeKerry M.
El cliente no dejó un comentario.Rodney B.
El cliente no dejó un comentario.Lisa L.
El cliente no dejó un comentario.Marcus T.
El cliente no dejó un comentario.William J.
Very kind and helpful, we couldn't figure out the App, so she spent extra time helping us, & no wait time, really. The return was smooth, staff gentleman was efficient & kind. Thankyou!!Dennis C.
El cliente no dejó un comentario.Fiina T.
El cliente no dejó un comentario.PATRICIA W.
El cliente no dejó un comentario.lera V.
El cliente no dejó un comentario.ted B.
They were great!lera V.
Excellent help and advice.Debbie A.
Friendly and great customer service. They checked and unhooked the trailer and I was on my way in no time.OSCAR C.
El cliente no dejó un comentario.Dawn C. | Overall Experience
El cliente no dejó un comentario.KATHLEEN M. | Overall Experience
El cliente no dejó un comentario.daniel t. | First Impressions
El cliente no dejó un comentario.Meagan S. | Overall Experience
El cliente no dejó un comentario.daniel t. | Overall Experience
El cliente no dejó un comentario.Carter S. | First Impressions
El cliente no dejó un comentario.Julie V. | Overall Experience
AwesomeCarol V. | First Impressions
This Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.Alexander T. | Overall Experience
El cliente no dejó un comentario.Stephanie G. | Overall Experience
El cliente no dejó un comentario.kevin e. | Overall Experience
El cliente no dejó un comentario.Donna L. | Overall Experience
The incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.Natalie B. | First Impressions
El cliente no dejó un comentario.Stephanie G. | First Impressions
Very friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkinsnila-debbie a. | First Impressions
El cliente no dejó un comentario.JERILEE G. | First Impressions
El cliente no dejó un comentario.William L. | Overall Experience
El cliente no dejó un comentario.joey t. | First Impressions
I' vevbr MyJoey P. | Overall Experience
Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.Deborah P. | First Impressions
El cliente no dejó un comentario.Michael R. | First Impressions
The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".Teresa S. | Overall Experience
El cliente no dejó un comentario.Danny J. | Overall Experience
El cliente no dejó un comentario.Barbara L. | Overall Experience
El cliente no dejó un comentario.michelle e. | Overall Experience
Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.Frank W. | First Impressions
El cliente no dejó un comentario.SUSAN LYNN G. | Overall Experience
Very hard due to stairs. Should consider putting in elevators.maria W. | Overall Experience
El cliente no dejó un comentario.donna d. | First Impressions
I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.Mary D. | First Impressions
Thought you all were very friendly and most helpful. Nice working with you.Jane w. | Overall Experience
El cliente no dejó un comentario.stacy a. | Overall Experience
The staff were extremely helpful!heidi e. | Overall Experience
The general manager Meesh was amazing to me and helped me out so much!Arianna F. | First Impressions
El cliente no dejó un comentario.KIPP S. | Overall Experience
El cliente no dejó un comentario.Mark V. | Overall Experience
Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!ERIN G. | First Impressions
Thank You fro all your help!!!Donald Dale B. | First Impressions
I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.Jamie L. | First Impressions
El cliente no dejó un comentario.gerry r. | First Impressions
Michele did a great job! She was very helpful and informativeGarret R. | First Impressions
Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!Cary G. | Overall Experience
It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused onecorey t. | First Impressions
This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)Cary G. | First Impressions
El cliente no dejó un comentario.JACQUELINE P. | Overall Experience
I wish I could have gotten a refund for all the 20 days I didn't use the storage.Patty W. | Overall Experience
Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.THERESA B. | Overall Experience
An excellent, well run facility with a professional staff that was always ready to help.Marty L. | Overall Experience
Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.Richard D G. | Overall Experience
I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.Michael P. | Overall Experience
Great!!Patty W. | First Impressions
The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!Cynthia S. | Overall Experience
El cliente no dejó un comentario.gary f. | Overall Experience
El cliente no dejó un comentario.Michelle M. | Overall Experience
Was there for 3 years and had good experience.Brenda L. | Overall Experience
The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!Dicksie A. | First Impressions
The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.TIMOTHY A. | Overall Experience
I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!KRISTIE C. | Overall Experience
El cliente no dejó un comentario.Shelby H. | Overall Experience
Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!Robert H. | Overall Experience
We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.DOUG S. | Overall Experience
Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!David A. | First Impressions
Every time I use this facility I always feel that my concerns are taken care ifJillian H. | Overall Experience
I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Gracias.Sandra B. | Overall Experience
Andrew was amazing!!!Taylor R. | Overall Experience
Very nice placejosh w. | Overall Experience
Very helpful and fun stafflindsay d. | Overall Experience
I guess you don’t get a refund when close account and have almost a month left on unit you rented?Kittie B. | First Impressions
Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)Jennifer I. | First Impressions
Everyone was very professional.Julie H. | Overall Experience
Thanks for the rental!hailey y. | Overall Experience
They are an Amazing team!!Julie H. | First Impressions
The people at the roseburg site are very great.carol d. | Overall Experience
U-haul in Roseburg OR were the most helpful and friendliest people!christine f. | Overall Experience
The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!Dave H. | Overall Experience
Nostephanie G. | Overall Experience
GraciasKaren B. | Overall Experience
Great customer service, very professional.Gary M. | First Impressions
Very clean facility and helpful staff!Rebekah D. | Overall Experience
Everyone was friendly and very helpful. I would recommend this U-haul to anyone.Kay B. | Overall Experience
excellent staffchris l. | Overall Experience
Excellent staffchris l. | Overall Experience
Manager Andrew is great.Robert J. | Overall Experience
went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.Lola S. | Overall Experience
Great bunch of folks to work with.Margaret S. | Overall Experience
Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.Andrew M. | Overall Experience
I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!Jennifer M. | Overall Experience
Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!BRIAN H. | Overall Experience
The staff was all very friendly and helpful. I will definitely use them again when I need storage.Patricia K. | Overall Experience
Very helpfull , good personality,shawn f. | Reservación
I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.Ken G. | Overall Experience
there was one time that somebody propped open the back door and nobody else was aroundrichard b. | Overall Experience
The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.david h. | Overall Experience
My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my recordsDONNA S. | Overall Experience
We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.renate t. | Overall Experience
Would definitely recommend this storage facility! Great service !!!Marion M. | Overall Experience
Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.peter r. | Overall Experience
Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olsonjerry o. | Overall Experience
Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank YouSam R. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!