Customer Reviews for U-Haul Storage of SW Portland

12,700 comentarios

11552 SW Pacific Hwy   Tigard, OR 97223
(Across from Fred Meyer on 99W)

(503) 245-0791

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 245-0791

11552 SW Pacific Hwy
Tigard, OR 97223
(Across from Fred Meyer on 99W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

The employee was particularly smiling and friendly. And I needed that that particular morning. It improved my disposition for the whole long busy moving day.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jianjun H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

This is my first experience with storage. Moves are hard. I've appreciated u-haul's help previously but this time was so easy since I could just put the last of my stuff in the storage unit right there where I returned my truck. It's very well organized. Thanks.

Barbara Saunders S.  |  First Impressions 
Clasificación:
4.0

On return, make sure the customer knows what has been charged and that everything is complete rather than three employess standing at the truck talking among themselves.

Ed T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy Y. 
Clasificación:
3.0

Get a lock that woks on the lift door. Check the gas gauge which never seems to fill no matter how much money I put in. Your 800-number after 9PM is worthless for returning the truck at night.

Niel D. 
Clasificación:
5.0

Most definitely agree recommending this location to a friend for 3 reasons: A. Honest privacy goes well! B. GAS is your job , too..so let them know you got gas for best service as a customer C. Buying gasoline now keeps your rental costs low or at minimum. Positive experience my move out downtown Portland on Friday afternoon went very well thanks to my friends at this location. Tigard -Uhaul I can count on it!

Sierra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael Miles M. 
Clasificación:
1.0

Worst experience I've ever had!!

TAMI Y.  |  Overall Experience 
Clasificación:
3.0

Charged me for a dolly that I returned and still haven't refunded the money

Trevor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerome C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S.  |  First Impressions 
Clasificación:
5.0

Employees were all great! Five-stars there! Uhaul's national policies and record keeping are an absolute mess though. Was charged for an extra day when Uhaul's national hotline said they would add this on. Was charged for a “refill fee” on the gas tank. The gas tank was half-full when I picked it upâ€"I have a receipt to confirm this. It was filled to 5/8 when I drove it up for return. They charged me because it wasn't 3/4 full. Cost 30 dollars for gas and 40 dollars for the extra day. The return location said only the national hotline could help, and the national hotline said only the location could help. Five stars for this location and its employees. 0.5 stars for uhaul's current circular accountability.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TARA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed H. 
Clasificación:
5.0

Very nice truck

Cris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
5.0

Everything was unbelievably smooth Better than the other locations I have rented from Quick and professional Thank you

Ray T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
4.0

Service at location was very good and the truck was quite good. Very clean, comfortable, safe and road worthy.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Boyd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary H. 
Clasificación:
3.0

I was charged 25 for a clean fee which was unnecessary because there was nothing to clean. I swept the back of the truck before drop off and only did about 20 miles total driving so the cabin was in the exact state at drop off as pick up.

Matthew L. 
Clasificación:
4.0

Provide truck with working back door

Patrese F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham S. 
Clasificación:
1.0

Computers were down, they overcharged me. Nobody returned any of my calls. I need my refund!! Very stressful. Bad customer service!!

Leimoana F. 
Clasificación:
5.0

the customer service was excellent I would recommend haul to anyone When the moving company canceled on the day of the move haul found a truck and had it ready when I arrived

Jeff N. 
Clasificación:
5.0

Dylan was great, he had we in and out in no time and when I dropped off he unhooked the trailer and made it painless. Great job Dylan!!

Ryan S. 
Clasificación:
5.0

Keep up the good work.

Veronica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F.  |  Overall Experience 
Clasificación:
3.0

my reservation was moved wthout notifying me so i went to the first place to pick up this morning. that would make me never to recomend your company

keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara E. 
Clasificación:
5.0

I returned the trailer after hours and tried to use the Uhaul app to verify the trailer had been returned. It didn't work. I was charged for a second day. Called and was refunded for the additional charge once they reviewed camera footage on when the trailer was returned. I appreciated that the billing error was corrected. Service and equipment was great.

TIMOTHY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelea R. 
Clasificación:
5.0

Super easy process

Elizabeth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

excellent service all employees very friendly and helpful, ricky, avi, mark and larry keep the place nice, recommended to come back again, equipment in good condition clean and safe, thank you all.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
5.0

Truck was good, clean. Great ac. Helpful and courteous staff. No problem dropping off when done

Jason R. 
Clasificación:
4.0

My experience with the employees at this location was excellent. My only disappointment was learning the access is restricted to office hours. The website indicated access until 10:00 pm.

Aileen S.  |  First Impressions 
Clasificación:
4.0

The lock that I purchased from them was bent however that was not their fault and they can't control that sort of thing. I got locked out of my storage unit due to the lock not working but I finally got it open and they gave me a temporary replacement until they fix the door a unit which is what they said the issue was. However they said they would fix the door but they did not ask for my storage unit number

REYNA C.  |  First Impressions 
Clasificación:
5.0

The staff with whom I dealt were professional and they quickly resolved any problems I encountered. The kind of customer service I received was excellent, which is rare these days. Thank you U-Haul.

Jim S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randi A. 
Clasificación:
2.0

The times that your only open till is hard for people who have there work tools in storage and only take what they need for that day and don’t have time to drop off stuff and get things for the next job if I would have realized this I never would have spent my money here when others are open till at least 10 pm I thought this place went back to 24 hrs so I probably won’t stay here and waste my hard earned money when the hrs suck

ROBERT M.  |  First Impressions 
Clasificación:
4.0

Pretty easy to pick up trailer. My fault, I did not open the trailer to inspect the inside before leaving. There was debris from plants all over the floor. We had to sweep it out prior to loading. The mover's we hired in conjunction with the trailer rental were amazing! I highly recommend Tu Paquete Movers.

Heidi W. 
Clasificación:
5.0

TPMS sensor is on .

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

Have customer service people actually walk customers out to their trucks and go through the inspection with them. Pay your employees a higher salary to improve customer service.

Sonya W. 
Clasificación:
4.0

I wish they calculated fuel based on the gas mileage and mileage driven. I only drove 10 miles and was charged for 3 gallons of gas. But other than that, this U-Haul location was great

Leif N. 
Clasificación:
5.0

The same thing.

Derek M. 
Clasificación:
4.0

It I'd not fair to give customers a truck with 3/8 of a tank of gas and be expected to refill it to 3/8 of a tank. Ridiculous. This is set up to get free gas from the customers. Because we overfill it to make sure it's right. Just make every truck goes out and comes back with a full tank. Otherwise you are ripping off your customers.

JAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian L. 
Clasificación:
5.0

Super friendly, professional staff!

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reed P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry R. 
Clasificación:
5.0

Gracias

FILIBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javid K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorna D. 
Clasificación:
5.0

Great customer service! Thanks again!

Jeff W. 
Clasificación:
5.0

Easy smooth process all around

Jacob J. 
Clasificación:
5.0

Always a good experience at this location

Sheila L. 
Clasificación:
5.0

We didn't cut the zip tie and use the dolly, but still got charged for it. Besides that all was great. Especially how easy the return process was.

SCOTT C. 
Clasificación:
5.0

Everybody was pleasant to work with got the job done quickly everything went smooth

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob M. 
Clasificación:
5.0

My trailer was ready when I got there. Prompt service. I was out of there in no time.

JAROME M. 
Clasificación:
3.0

I picked up a regular pick up truck to move some boxes. My husbands clutch went out mid-move of my mother-in-law and we needed to get something quick as he was sitting on the side of the road. When I checked out the car the attendant mentioned the gas gauge was set at 3/8 tank of gas - as that is standard. If I didn't return it with the same amount I was going to be charged $7 per gallon. I took the guys word for it and didn't look closely at the gas gauge until I was sitting in the truck while my husband unloaded. I realized the truck was NOT at 3/8 of tank but closer to 1/4. I drove a total of 8 miles but to be safe I put in 2 gallons of gas. When I returned the truck I was emailed my receipt and realized that my $30 rental was now $58! I looked at the receipt and was charge for 4 gallons of gas! I called the location the next day and said it was an error. That the truck was at 1/4 of a tank when I got it, I only drove 8 miles AND I put in 2 gallons of gas which I didn't even use for the 8 miles! The guys said I was wrong and they would have to charge me. That's when my husband got on the phone and tried talking to the guy who instantly said that they always take a picture of the gas gauge when taken out and returned. He also said I should have done the same thing?! Of course, once the guys started looking at my rental he noticed that none of the workers took "any photos" so he would now have to go with my word since there was no photographic proof. So I eventually got my refund of $28 back. Personally, I feel this is some gimmick that they are trying to pull on people in hopes that no one looks closely at their receipt! I will never rent from this location again. Ever!

Brandy G. 
Clasificación:
5.0

The woman who helped me with my storage unit yesterday was fabulous!! (Brown hair and a tattoo on her forearm). She was so patient and thinks outside of the box! She was able to help me change my reservation so I was able to get more storage space for less money :) absolutely impressed by her customer service!

Zoe S.  |  First Impressions 
Clasificación:
5.0

Awesome service, wouldn't change a thing!

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

The only complaint that I would have is as follows. I did drop the equipment off at said location but they didn't have me sign anything saying I returned the equipment. I did return the equipment

Wade K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
3.0

The employee who checked me in after I found the self check in process to be too cumbersome was very friendly and efficient but I mentioned dropping off the van after hours and the estimate I was given did not include the $20 fee

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
3.0

The pickup truck windshield was bug smeared and dirty, incredibly so. I mean, how hard is it to clean a windshield for the next customer?

james B. 
Clasificación:
4.0

Better communication about the $20 fee for turning in uhaul when they are not open

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mallesh P. 
Clasificación:
5.0

More trucks.

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany C. 
Clasificación:
1.0

The parking situation is a mess. I worried from the time i left my car until i picked it up. Customers should have parking in sight of the office. End of story. The deaignated area is far amd dangerous. Secondly. Your app is a meas. Now more than ever. It never works reliably. .

MATHYS L. 
Clasificación:
5.0

Nothing to improve. It was a great experience

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinh K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW ALAN R. 
Clasificación:
5.0

Nothing! Larry was excellent to work with and was very patient with his subordinate coworker. We were seen such good behavior modeled.

Richard M. 
Clasificación:
5.0

Friendly staff. Easy account set up.

Donald J.  |  First Impressions 
Clasificación:
5.0

Nothing. Everything was great. The employees were very nice and efficient. Great experience!

Edward B. 
Clasificación:
3.0

Expensive and still had to pay full price when I moved out 6 days into my month, kind of scummy

Justin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stuart W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raoul C.  |  Overall Experience 
Clasificación:
4.0

I wish I could have accessed me stuff at any hour rather than business hours. Otherwise, everything else was great.

Jazzminn M.  |  First Impressions 
Clasificación:
5.0

Gracias

Noelle N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C.  |  First Impressions 
Clasificación:
3.0

Should have told me that there was an option larger than 10x15 before I unloaded half of a 26 ft truck. Especially when I said I have a full 26 foot truck to unload. It wasn't until I walked up to the office and said I need another 10x15. But great for upselling. Unfotunately, I will go somewhere else next time unless I am refunded for one of them. Also if i rent a truck I would not expect blankets and a dolly in it taking up space that i need in a truck.

matt P.  |  Overall Experience 
Clasificación:
5.0

All of our dealings with the SW Portland Uhaul location went very well. We have also been to the Beaverton location and will never go there again. Thanks for your excellent service SW Portland!

Kristi S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JUANITA H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SYLVESTER B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikaela B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

German S.  |  Overall Experience 
Clasificación:
2.0

The hours were not convenient, no reason why I can not access my unit at any time. The doors to the unit area had no way to hold them open and one of the doors would not open. The ground before entering the unit section was very rough pavement making it difficult to use a dolly. There was a truck with a flat blocking one side of the pavement that was there for at least two days.

Glen M.  |  Overall Experience 
Clasificación:
5.0

Great experience with U-Haul. Renting a unit was easy and the staff member who helped me was great!

Jeniece D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G.  |  Overall Experience 
Clasificación:
5.0

Great rental facility compared to the one in NW Portland!

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W.  |  Overall Experience 
Clasificación:
5.0

Easy access. Very friendly workers. Thank you.

Diane M.  |  Overall Experience 
Clasificación:
5.0

Storage was secure but no light inside. Access hours would be nicer to be later, but they were restricted because of issues with " locals ". The stuff working are great, very friendly and "easy going".

NICK R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P.  |  Overall Experience 
Clasificación:
4.0

Not having 24 hour access proved to be hard to manage.

KIM G.  |  Overall Experience 
Clasificación:
4.0

One of main entrance to storage building has a difficulty to open. A door service would be needed.

PATRICIO M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Courtney C.  |  Overall Experience 
Clasificación:
1.0

I left over 15 messages and could not get anyone to call me back. This location need to be under new management and staff needs to be retrained by someone who cares about customer service. The national customer service was amazing and I appreciate their support but the location was rude when I was in person and did not answer emails or voicemails. After I moved out they did not do a walk through until 10 days later. Someone moved junk into my unit. Does not make the facility feel secure. Luckily I used a professional moving company and had evidence that everything was removed from my unit. No one from the location called to inform me about things in the unit. It took over 15 phone calls and 2 months to find out. Thank goodness for the national customer services team that went above and beyond to solve the issue.

Keri J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA E.  |  Overall Experience 
Clasificación:
1.0

I will be leaving this review on Google where I'm in the top 10% of reviewers and have hundreds of thousands of views of my reviews an photos. I had a terrible experience and so much of it was poor management and decisions made by Uhaul Staff, especially at this location. I was supposed to drop off and store at the Aloha location. They would not reserve a unit over the phone and when I arrived and waited in line, he told me I can get a unit in Tigard. By this time traffic was bad to get there, once I did, there was confusion and it took time to get my Truck and AT figured out. First when arriving and attempting to park and go in, I was told by outside staff to go down to the lower parking lot to take my car off, but this was before I had checked in. Once I went down there I had no idea what to do or where to go or how to do this as there is no designated area . When i came back up then i was given better instructions from staff inside. I was given a unit too small. They also required me to back up my trailer to park it which took extra time because I'm not experienced and staff kept telling me to wait before I could park because drivers and vans kept coming in. Then it took even MORE time with staff Making me wait for other cars and trucks to come in (which i was in the way of I guess?). He could have had those later customers wait, especially because then this caused a big line to form before me to get my actual unit. By this time I did not have enough time to move my stuff into too small of a unit. I requested more time because of the mixups, I work at night and cannot wake up early to deal with this but now am forced to go and finish this process at 8am so I can get the truck back in time. This was not given to me. Ther process for a single person to move into the unit was terrible. I had to hold onto big items on a dolly that kept jiggling on the rough pavement right before the door and throwing off my stuff, while I had to swipe to get in the door every time, and struggle to hold the door open to get things In and then worry the door was open too long for the temp control and kept seeing the $150 fine warning. Added to this, there is not a smooth transition for the Dolly's to cross the threshold which makes it even harder for me to get things in. The door that swings open forces you right into the big dots on the floor where the cart goes, but this is in the way and makes getting the cart in even MORE difficult. When dropping off vehicle, I got no confirmation that the process was done and ensue proper payment. Just told to drop off keys and leave. I asked to speak with a manager to mention all of this,, as this form suggests speaking to management to fix issues or concerns, but the associate told me it will take time to find him and I am done waiting for Uhaul Staff to take up more of my time when I should be sleeping. This could all have been done yesterday had uhaul Staff not created such a mess and delay for me. I will never use UHaul again after this experience yesterday and today.

Jonathan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

mirinda l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  First Impressions 
Clasificación:
3.0

I think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage units

Phillis H.  |  Overall Experience 
Clasificación:
5.0

The online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.

Mike P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
5.0

The facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.

Lauraine J.  |  Overall Experience 
Clasificación:
3.0

The storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn't gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?

Chauntai H.  |  Overall Experience 
Clasificación:
5.0

Great staff, super helpful and friendly. Highly recommended!!

James W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMI D.  |  Overall Experience 
Clasificación:
4.0

Great experience, very helpful staff

Francis H.  |  First Impressions 
Clasificación:
4.0

staff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.

Corey B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOLYN C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jillian I.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jillian I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chauntai H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMI D.  |  First Impressions 
Clasificación:
5.0

The employees were all very polite and kind.

Lauraine J.  |  First Impressions 
Clasificación:
5.0

After keeping my storage unit for almost seven years I was happy to find no dust, damage, or anything happened to all my boxes!

JENNIFER J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE M.  |  Overall Experience 
Clasificación:
3.0

The access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.

Mikaely Q.  |  First Impressions 
Clasificación:
5.0

Just had trouble getting the autopay going

Dennis C.  |  Overall Experience 
Clasificación:
5.0

I had no issues. Staff friendly and knew their job

Dan T.  |  Overall Experience 
Clasificación:
3.0

Storage options are limited. not enough options. cost too much. over priced.

sean d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B.  |  Overall Experience 
Clasificación:
5.0

Thank you for being so helpful

RENAY r.  |  First Impressions 
Clasificación:
5.0

It was easy and had great customer service

Trevor S.  |  Overall Experience 
Clasificación:
3.0

Staff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.

kevon B.  |  Overall Experience 
Clasificación:
1.0

So disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn't pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can't image a worse experience with a storage unit company.

mike j.  |  Overall Experience 
Clasificación:
1.0

Online it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don't make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.

Jillian I.  |  First Impressions 
Clasificación:
5.0

Customer service was great

Trevor S.  |  First Impressions 
Clasificación:
5.0

The temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that's all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.

Jacob N.  |  Overall Experience 
Clasificación:
5.0

Storage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked in

MELISSA JOANNE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH P A.  |  Overall Experience 
Clasificación:
5.0

Very simple to rent online and access my unit

Kim R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren K.  |  First Impressions 
Clasificación:
5.0

Pleasure to deal with these people. Mr Hall especially is generous and helpful.

MARTIN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody M.  |  First Impressions 
Clasificación:
5.0

I moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!

LARRY G.  |  First Impressions 
Clasificación:
4.0

I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.

R. ERICK J.  |  First Impressions 
Clasificación:
1.0

I had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!

Deanna P.  |  Overall Experience 
Clasificación:
4.0

Access to the storage units should be extended later in the evening to 9 PM seven days a week.

Christopher A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B.  |  Overall Experience 
Clasificación:
1.0

Worst customer service experience I've had in years. Moving is already stressful enough and the Tigard uhual location made things much worse.this is what happened: -when given a log in for the gate and a storage locker, it was put under the name "craigger hall" and not my name, I had to get this all fixed which took an extra hour. -the original locker I was given was broken. The door was sagging and the lock wouldn't align with the holes, so you couldn't close the door. So I had to completely move out from 307 to 309, which took another extra hour. -when I called to make a hitch appointment I was scheduled for the upcoming Monday. I called that morning to confirm my noon appointment and they said it didn't exist, so they rescheduled. When I called the day before they still didn't have it on the calendar, when I looked at my reservation it was for Little Rock, AR, not Tigard Oregon, had to reschedule a 3rd time and this took more time. I asked 3 times that they make sure my storage locker rental would terminate on the 23rd, each time they said no problem, then I get an email 8 days after the 23rd saying to remember to pay for my locker rent on the 8th, meaning it never got canceled. The tigers staff seemed annoyed rather than apologetic. I completely understand why the Tigard location has 2.3 stars on google and assume that rating will continue to plummet. All and all, you guys made life more stressful, your equipment was dirty and broken, and your staff is unhelpful and poorly trained. I will go out of my way to make sure no one ever uses your location.

nick l.  |  Overall Experience 
Clasificación:
5.0

I used uhaul for three dufferent moves! The guys great customer service!!! I didnt get their names but please look on the dates I was in and share with them they are "All Stars" HAPPY HOLIDAYS!! Ingrid Robinson

Ingrid R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN G.  |  First Impressions 
Clasificación:
4.0

Everything was great. I did have some issues getting into the building initially but that was resolved. And at the end of my time, I checked with the office staff and closed things out (recorded in the computer) but was charged for an extra month. It took returning to the location because I couldn't get through on the phone. Once there, it was easy to resolve, but having already moved away it was a huge pain.

rachel h.  |  Overall Experience 
Clasificación:
4.0

nothing bad to say. Staff was awesome!

dale p.  |  Overall Experience 
Clasificación:
1.0

Huge stain in the middle of the room, I don't know what it is. Some sort of green substance. Sticky and mildew on the walls. Water leaks into the room. Huge beam in the middle of the room that takes away storage space. Hallway is not maintained and it advertised as climate control unit, not even close. It's so cold in the unit and inside the building I have to wear my winter coat. They supposed heating units are so covered by mold And dirt ,I am not sure when the last time they changed the filters. Filthy and not sanitary.

Sarah W.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Kirsten S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

thompson c.  |  Overall Experience 
Clasificación:
5.0

I lost my credit card once and a staff member went above and beyond to help me look for it. He went and looked at cameras, he looked in the store, he looked outside, HE EVEN HELPED ME LOOK IN MY CAR!! If I ever need storage again, I will 100% be coming back!

ALEJANDRA R.  |  Overall Experience 
Clasificación:
5.0

I moved 10 hours to Portland without knowing anything about the area the facility was located at. The U-Haul facility was great, well located, easy in an out and the units were clean. One month free was a huge bonus and I stayed another without feeling a money pinch. Definitely would recommend to anyone looking to store their stuff.

Todd N.  |  Overall Experience 
Clasificación:
5.0

The staff and process was very easy to work with. Being able to easily rent a truck is awesome.

Tod C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Overall Experience 
Clasificación:
5.0

The free one month storage that comes with a truck rental is awesome! It allows relief from the chaos of moving until order is restored. ¡Gracias!

David S.  |  Overall Experience 
Clasificación:
5.0

Great staff!

David S.  |  First Impressions 
Clasificación:
5.0

Very fast and efficient staff

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie P.  |  First Impressions 
Clasificación:
5.0

Thank you for your excellent service!

Rebecca W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cadence W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Becca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lee w.  |  Overall Experience 
Clasificación: