Quit advertising $19.95/Day when a mere three hours costs $65.00 plus gas.ROGER ALAN H.
Customer Reviews for U-Haul Storage of SW Portland
Tigard, OR 97223
(FREE MONTH OF STORAGE!)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Best U-Haul Site. Glad you are in neighborhood!TERESA RUTH M.
I was grateful that you guys had the truck of the right size, unfortunately the design of the truck was not well suited for my design, the objects had alot of trouble getting past the well indentations. The brakes weren't so good and made strange noises. I think these trucks are great for moving clothes and some furniture but not heavy equipment. On a side note the person who helped me was very helpful.ERIK S.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.LARRY D.
It was super dirty. And customer service was not great. Then when returning. The questions asked if it was dirty I said yes. And charged me a 20 dollar cleaning fee. When it looked the same as when I picked it up. I had it for an hour. And picked up a couch with it. I did not make it that dirty. And want my money back. That is ridiculous.Samantha R.
Perfect Great Customer ServiceMICHAEL JOE K.
El cliente no dejó un comentario.SONJA H.
El cliente no dejó un comentario.SALLY POULSEN E.
El cliente no dejó un comentario.MING Y.
El cliente no dejó un comentario.GARETT JACK B.
El cliente no dejó un comentario.GARY FREDRICK T.
El cliente no dejó un comentario.WILLIAM HARRISON B.
El cliente no dejó un comentario.IGNACIO R.
El cliente no dejó un comentario.Christy D.
El cliente no dejó un comentario.FREDRICK PAUL B.
Best customer service yet. They were knowledgeable and friendly.GREGORY WILLIAM H.
El cliente no dejó un comentario.SCOTT MICHAEL W.
Very friendly and very efficient trailer rental. These guys make it easy! Thanks.BROOK K.
El cliente no dejó un comentario.Jeremy S.
I rent here at this location often , this vehicle was NOT CLEANED the pick up bed lots of mud , rocks . The vehicle had less gas than the card stated. It was also not washed on the exterior. This was the first time i have received a vehicle in this condition. Usually there clean and sanitized. ???JAMES ROBERT B.
While the vehicle was clean three miles into our trip the tire exploded and we were stranded on the side of the road for two hours. When this was taken care of by roadside assistance I received a phone call from our original drop off location of Gresham if we could go out of our way to drop off the truck at the Clackamas Town Center, which we did. We were told we would receive a discount and free extra mileage, but it does not look like that was applied. In this case our experience was not excellent, but rather below average.SHAWN SELWYN F.
El cliente no dejó un comentario.RYAN C.
El cliente no dejó un comentario.Andrew L.
The truck was exceptionally loud - like abnormally so - I have rented plenty of U-hauls none of them were loud enough to literally make me jump every time i started the engine. Also, speaking of engines, the check engine light was on - although I am not sure if that happened as i was driving to return it.Mike C.
El cliente no dejó un comentario.MARVIN JOSEPH V.
El cliente no dejó un comentario.RODGER ALLEN B.
I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.R. ERICK J. | First Impressions
El cliente no dejó un comentario.Austin D.
El cliente no dejó un comentario.Tom B.
I'm a long-term customer of the Tigard U-Haul site and always find it to be a valuable and pleasant place to do business.FREDERICK DALTON K.
Great experienceâ€” even had the pickup warmed up before I got in!MARYJANE H.
El cliente no dejó un comentario.Marianoel G.
All goodBRADLEY EUGENE S.
El cliente no dejó un comentario.FARSHAD M.
Always a great experience. I love the digital experience. You make it Easier!Margie A.
Larry and his crew are always professional and consistently make renting their equipment a good, safe experience.CARL FREDERICK P.
El cliente no dejó un comentario.DONALD RICHARD L.
It was pleasure to deal with you. everything was good!SANG C.
El cliente no dejó un comentario.steve B.
Keep up the good work.RABEL ALLON R.
El cliente no dejó un comentario.SEAN ELLIOTT P.
El cliente no dejó un comentario.Kristine S.
I believe I left mJANIS V.
El cliente no dejó un comentario.ANTHONY N.
El cliente no dejó un comentario.Stuart W.
The location and the van were fine, that awful bit was using the phoneapp to pick up. It was 40 minutes from the time I started trying to get through the check in process to leaving the parking lot in the van - I tried calling to say that the phone app processing wasn't working but couldn't get an actual human on the phone, only a useless recording, and finally found the chat icon (which wasn't readily obvious) and was told to login to the website instead, which then worked. This drove me NUTS, took forever and was super stressful and then had to rush like hell to complete the task I rented the van for. I HATED it. Staff at location perfectly nice and helpful, nothing but good to say about them. Less idiot automation, pay some humans to do a decent job.Gaabriel B.
Abye was great fast and efficientDARRELL S.
Noone told us about the check in on the app and that it would be a 20 dollar charge if we didn't do it right.ROMAN M.
El cliente no dejó un comentario.Rebecca S.
Tom was what made this experience great. Super personable, but still super professional. Very cognizant of COVID safety protocol.MELISSA T.
El cliente no dejó un comentario.Lauren H.
I am a regular customer who rents a van 2 to 4 times a month for business. I requested a van with a sliding side door rather than side cargo doors. When I asked if they could hold one for me I was told "NO". I was told "Whatever key is on the first hook is they van that they rent first". They just offered to cancel my rental order as a solution. VERY POOR CUSTOMER SERVICE !WILLIAM HARRISON B.
El cliente no dejó un comentario.Laura S.
I hate the online process for reserving a truck. The checkout process is even worse through the application. I was never able to reach anybody by phone. Waited once for 20 minutes. A few days later for an hour. Another time for several minutes. I probably would go out of my way to find an alternative just based on my inability to contact the actual office.Carl W.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Lubica B.
El cliente no dejó un comentario.GLENN JAY S.
El cliente no dejó un comentario.Paxton F.
Great crew- can't think of any way it could've been betterAdam F.
We arranged this service over the phone. Next time we may do it online. Phone person made several errors.JAMES M.
Great service. Staff were courteous and very helpful. A quick and stress free service. GraciasDAVID M.
El cliente no dejó un comentario.STEVEN CLARK L.
Friendly competent helpWilliam S.
El cliente no dejó un comentario.HEINY H N.
I returned my keys to my rental a couple hours before it was due to a person at the front desk. I asked if they wanted my gas receipt and they said I didn't need to do anything else(after I handed them the keys and left the truck in the drop off lane). The next day I received a call asking where the keys were after my 'after hours' drop off. I returned my keys well before 12 pm to a person(not after hours). I told the person on the phone this, and they said that they would look around. I never heard anything back about my returned rental and ultimately I was charged the amount I expected. The remainder of my weekend and into the next week I was stressed and anxious waiting for a final receipt to call confirm the costs or at the very least a call to reassure me that the keys were located and that I wasn't going to be charged for anything beyond what I used the car for. I understand mix ups can happen but I would have liked a follow up after essentially accusing me of not returning the keys.HELENA Y.
The only issue I have, was I reserved a vehicle in Beaverton, which closer to my home. I was referred to the Tigard, which is further away from my home.Richard G.
El cliente no dejó un comentario.ERIC ELLSWORTH H.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Owen M.
The cup holder was not clean Had to have a wiper replaced dead spot otherwise goodTerry S.
El cliente no dejó un comentario.Nadan F.
Just keep doing what you do. Don't change anything.ERIK CHARLES V.
Always excellent service!TERESA JANE S.
I don't blame uhaul at all, but one tricky thing about the reusable totes is that you pick them up long before you have a moving truck, but they take up a lot of space. I had to make multiple trips to pick them up. If you can figure out a way to make that easier, it would be cool. Perhaps a delivery service?NICOLAS M.
Always impressed with my experience at UhualNathan B.
El cliente no dejó un comentario.Jim D.
Quote was for 6 days and 834 miles was charged extra for miles over 417 for a round trip $129 more than agreed will never use or refer uhaul again if this is how business is conducted online changed without my knowledge after the fact !!! I expect refund of $129LIANNE C.
El cliente no dejó un comentario.CHARLENE MARIE C.
El cliente no dejó un comentario.MICHAEL M.
They were very helpfulCarrie C.
I had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!Deanna P. | Overall Experience
great customer service and fast!Kathleen C.
El cliente no dejó un comentario.Neil G.
email receipt was way too small to readTHOMAS RICHARD P.
El cliente no dejó un comentario.AMANDA ELIZABETH F.
El cliente no dejó un comentario.MARTIN ALFRED H.
Access to the storage units should be extended later in the evening to 9 PM seven days a week.Christopher A. | First Impressions
El cliente no dejó un comentario.collin M.
El cliente no dejó un comentario.Evan G.
Thank you for all of your excellent service!MICHAEL K.
The truck got stuck in the snow when drive to our storage unit on the property. My husband and I had to dig it out. Then the truck was very sketchy to drive. We hydroplaned many times and it was so scary. The pavement was wet but it wasn't raining. We felt very unsafe and scared.Beth B.
I really liked being able to check in online for my truck rental reservation. It made things go much faster when I picked up the truck.Steven C.
El cliente no dejó un comentario.Hindi I.
El cliente no dejó un comentario.Huy N.
Abby was amazing ðŸ¤©Rita B.
The employees did not get up from behind the counter, I had to go out 3 times to tell them which trailer I wanted. The pictures inside did not match the trailers outside. Upon return I had to go inside and let them know. I had returned they're were not other customers. The employees were lazy and unhelpful. The girl working is not nice and never got up from her chair.JAN JAMES K.
You are my favorite rental location. Keep up the great work!Charles T.
It was a little confusing knowing where to parkellen P.
El cliente no dejó un comentario.JEFFREY E.
The service was great.Juan Cruz C.
Very satisfiedPETER S.
El cliente no dejó un comentario.Ralph K.
El cliente no dejó un comentario.DAVID R. | Overall Experience
El cliente no dejó un comentario.Nathan B. | Overall Experience
Worst customer service experience I've had in years. Moving is already stressful enough and the Tigard uhual location made things much worse.this is what happened: -when given a log in for the gate and a storage locker, it was put under the name "craigger hall" and not my name, I had to get this all fixed which took an extra hour. -the original locker I was given was broken. The door was sagging and the lock wouldn't align with the holes, so you couldn't close the door. So I had to completely move out from 307 to 309, which took another extra hour. -when I called to make a hitch appointment I was scheduled for the upcoming Monday. I called that morning to confirm my noon appointment and they said it didn't exist, so they rescheduled. When I called the day before they still didn't have it on the calendar, when I looked at my reservation it was for Little Rock, AR, not Tigard Oregon, had to reschedule a 3rd time and this took more time. I asked 3 times that they make sure my storage locker rental would terminate on the 23rd, each time they said no problem, then I get an email 8 days after the 23rd saying to remember to pay for my locker rent on the 8th, meaning it never got canceled. The tigers staff seemed annoyed rather than apologetic. I completely understand why the Tigard location has 2.3 stars on google and assume that rating will continue to plummet. All and all, you guys made life more stressful, your equipment was dirty and broken, and your staff is unhelpful and poorly trained. I will go out of my way to make sure no one ever uses your location.nick l. | Overall Experience
I used uhaul for three dufferent moves! The guys great customer service!!! I didnt get their names but please look on the dates I was in and share with them they are "All Stars" HAPPY HOLIDAYS!! Ingrid RobinsonIngrid R. | Overall Experience
El cliente no dejó un comentario.kelly B. | Overall Experience
El cliente no dejó un comentario.ALAN G. | Overall Experience
El cliente no dejó un comentario.ALAN G. | First Impressions
Everything was great. I did have some issues getting into the building initially but that was resolved. And at the end of my time, I checked with the office staff and closed things out (recorded in the computer) but was charged for an extra month. It took returning to the location because I couldn't get through on the phone. Once there, it was easy to resolve, but having already moved away it was a huge pain.rachel h. | Overall Experience
nothing bad to say. Staff was awesome!dale p. | Overall Experience
Huge stain in the middle of the room, I don't know what it is. Some sort of green substance. Sticky and mildew on the walls. Water leaks into the room. Huge beam in the middle of the room that takes away storage space. Hallway is not maintained and it advertised as climate control unit, not even close. It's so cold in the unit and inside the building I have to wear my winter coat. They supposed heating units are so covered by mold And dirt ,I am not sure when the last time they changed the filters. Filthy and not sanitary.Sarah W. | Online Move In
El cliente no dejó un comentario.Patricia L. | Overall Experience
El cliente no dejó un comentario.Nathan B. | First Impressions
El cliente no dejó un comentario.Karen H. | Online Move In
El cliente no dejó un comentario.Kirsten S. | Overall Experience
El cliente no dejó un comentario.thompson c. | Overall Experience
I lost my credit card once and a staff member went above and beyond to help me look for it. He went and looked at cameras, he looked in the store, he looked outside, HE EVEN HELPED ME LOOK IN MY CAR!! If I ever need storage again, I will 100% be coming back!ALEJANDRA R. | Overall Experience
I moved 10 hours to Portland without knowing anything about the area the facility was located at. The U-Haul facility was great, well located, easy in an out and the units were clean. One month free was a huge bonus and I stayed another without feeling a money pinch. Definitely would recommend to anyone looking to store their stuff.Todd N. | Overall Experience
The staff and process was very easy to work with. Being able to easily rent a truck is awesome.Tod C. | Overall Experience
El cliente no dejó un comentario.William B. | Overall Experience
The free one month storage that comes with a truck rental is awesome! It allows relief from the chaos of moving until order is restored. ¡Gracias!David S. | Overall Experience
Great staff!David S. | First Impressions
Very fast and efficient staffMichael M. | Overall Experience
El cliente no dejó un comentario.Laurie P. | First Impressions
Thank you for your excellent service!Rebecca W. | First Impressions
El cliente no dejó un comentario.Cadence W. | First Impressions
El cliente no dejó un comentario.Becca S. | Overall Experience
El cliente no dejó un comentario.lee w. | Overall Experience
Thank you to the team...it was a great experience & everything worked out perfectly. We highly recommend you to anyone needing moving & storage services.Ken L. | Overall Experience
El cliente no dejó un comentario.Becca S. | First Impressions
staff was amazingly friendly & professional, very accommodating & helpful with a host of questions. transaction went extremely smoothly. very efficient operation. looking forward to possible future needsKen L. | First Impressions
El cliente no dejó un comentario.JAMIE R. | Overall Experience
Friendly and efficient.Rosa W. | First Impressions
El cliente no dejó un comentario.Jay B. | First Impressions
The facilities were secure and clean and we felt safe storing our belongings at this location. The staff was very accommodating when we realized the storage unit we had reserved was too small and allowed us to change it to a larger unit.Blake S. | Overall Experience
El cliente no dejó un comentario.Paul P. | Overall Experience
El cliente no dejó un comentario.Elisa P. | Overall Experience
El cliente no dejó un comentario.Chris P. | Overall Experience
El cliente no dejó un comentario.Alfredo S. | Overall Experience
El cliente no dejó un comentario.Jared H. | First Impressions
Larry is the consument professional and a very nice person. I would definitely recommend this facility to anyone who wants to store or move.Ron W. | Overall Experience
Larry and his team are gr8. Don't know the name of the young lady that helped me yesterday ( she was working the units ..grounds) She couldn't have been more helpful and nice Thanks youEILEEN E. | Overall Experience
El cliente no dejó un comentario.Alfredo S. | First Impressions
El cliente no dejó un comentario.tara s. | First Impressions
El cliente no dejó un comentario.Sager A. | First Impressions
The only problem was the seal on the door. Yes your facility was well maintained but every time I came there were a ton of leaves in my unit:-( Please send my refund ASAP, Thank you!!!! TomTom B. | Overall Experience
Been at this facility for years and have had nothing but excellent experiences. The staff has always gone out of thier way to be helpful, and even if they couldn't be, they have always been kind.KELLY E. | Overall Experience
Horrible management, treated inhumanely by management of this location by being locked in the storage facility until 5 a.m.!!! Go elsewhere! Or get a lawyer... It seems corporate doesn't care either!Casandra L. | Overall Experience
The storage facility was overcrowded with uhuals being stored on both sides of either ends trying to come out of the isles. I could barley get out to be honest. It was ridiculous and needs fixed.crystal g. | First Impressions
They didn't give me my receipt from the uhal rentalJoe L. | Overall Experience
Early phone calls to reserve and all on-site staff were always polite and thorough. Everything was professional and the accommodations were just perfect. Gracias.rosendo r. | Overall Experience
We had a really pleasant and enjoyable experience with the U-HAUL truck rental and U-HAUL storage unit rental we used in the past 2 months! This is a top notch organization all were GREAT to work withDavid G. | Overall Experience
The staff was extremely helpful, the phone conversations good! Our only problem was the constant blockage after hours to the storage driveway and gate by return rental trucks. The 24/7 access is not.David K. | Overall Experience
Everything worked out great for us. Thank you!doug r. | Overall Experience
Despite having several customers at the counter late on a Sunday and troubles with the computers, the people at the counter were polite and patient. We were exhausted -- a long day. They were great!LISA P. | First Impressions
Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra daysDrew B. | First Impressions
Staff was very helpfulRUSSELL B. | Overall Experience
Very helpful and accomodatingPriscilla G. | First Impressions
Need some additional help near 5pm for closing. The team got it all done, but it was stressful near the end of day to get in the storage locker correctly during closing.Teriko M. | First Impressions
It was an overall great experience and they were very helpful and I am glad I chose them to store my things. I had my grandson with me and they engaged him in conversation and made it fun for him too.Phillis T. | First Impressions
Very helpful and easy to work with staff.john c. | First Impressions
This facility was great. Staff were extremely helpful and friendly.Stephen N. | Overall Experience
The computers seem to not show correctly what storage units are available.Alfredo S. | First Impressions
.nancy b. | First Impressions
Check in went smoothly and the staff were quite efficient/helpful.TERI M. | First Impressions
Everything was fineMARGET A. | Overall Experience
Always easy to get into my unit. Friendly staffMARY O. | Overall Experience
Very helpful, knowledgeable and efficient. We were offered a month free storage and the facility are very clean and accessible. Would use them again.Stephanie R. | First Impressions
The truck was available at the time of the reservation and the service was excellent from your personnel.John H. | First Impressions
Everything was great except for the rolling door. I could not roll it up by myself. Had to always make sure I had someone with me to help get it up.Rita W. | Overall Experience
Larry and the other manager were so nice and helpful would come back again if needed. Thank you guysholly n. | Overall Experience
Larry provides organized crime storing stolen property, ignores sexual harassment. moved out 11.29 I have whitness, yet I'm getting emails my storage in going into lein. This is financial fraud.Kristina O. | Overall Experience
The facility was great but your phone and internet services are worthless. Every time we needed help we had to go down to the facility. Once there the service was great. This was very inconvenient .Pat E. | Overall Experience
I will never use any other company to move EVER AGAIN! I will recommend U-Haul to everyone from now on! They've been more than accommodating with our move. And they have really clean bathrooms too!!Darlle B. | First Impressions
Great job and very happy!Andrew R. | Reservación
The unit itself was not well lighted.Patrick H. | Overall Experience
Incredible service.Shawna R. | Reservación
big problem with dropoff location being changed after I received my contract. Not online during trip so didn't see change of location. Could not change dropoffto uhaul storage that had available unitCarrie T. | Reservación
My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.jayne f. | Reservación
Communication was nonexistent. I was told several times I would receive email notifications about the information I requested and never received any of the information I asked for.Sam L. | Overall Experience
horrible all around serviceOwaiss H. | Overall Experience
You can go ahead and contact me for the full story. I will be moving our storage out by the end of the month AND I will be leaving a nasty Yelp review. I'm am absolutely furious by how we were treatedKirsten S. | Overall Experience
When I arrived the evening of my return I was unable to get to the storage unit without squishing myself between cars due to the fact that the gate was blocked and no one came to open it...Owaiss H. | Reservación
Very convenient experience. Excellent value. I would improve the entry and exit surfaces of the building doors. Wheels on carts hangup and cause things to fall off cart. Need better communication.jeffrey s. | Overall Experience
¡Gracias!David A. | Overall Experience
¡Gracias!Nadine A. | Overall Experience
Great facility and staff.Janet G. | Overall Experience
Excellent Service. There my first go to.MELVIN B. | Overall Experience
You guys helped me out tremendously, excellent service from everyone there!!!Colin D. | Overall Experience
The facility is well maintained, and has also seen good improvements in the 8 years that I had a storage room. Security is taken seriously here, which isn't always the case elsewhere. Staff is nice.DANIEL P. | Overall Experience
With the exception of dealing with the local police, regarding an alarm in the facility was going off, because I was at my unit in the middle of the night, all of my experiences were positive.Cindy F. | Overall Experience
Fantastic customer service at the store.Jonathan R. | Overall Experience
I was very pleased with the facility and staff. The staff went above and beyond to help me out when I was in a jam. The only drawback was limited space for pulling trailers in and out to load.Julie T. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!