Customer Reviews for U-Haul Storage of Scranton
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

98 comentarios

210 S 7th Ave   Scranton, PA 18505

(570) 342-4033

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(570) 342-4033

210 S 7th Ave
Scranton, PA 18505

Servicios en esta ubicación:

Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tifany d.  |  Overall Experience 
Rating:
5.0

Muchas gracias x las atenciones

ernesto r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATT H.  |  Overall Experience 
Rating:
5.0

Very helpful and respect

sandra z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jamear jerome o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maribel T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrae S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amina D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Michael did an amazing job from start to finish with his professionalism, knowledge & genuine concern to help me with my needs in securing a storage unit.

Rose H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  Overall Experience 
Rating:
5.0

Great helpful and friendly staff, I highly recommend this place

STEVEN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ginamarie C.  |  Online Move In 
Rating:
3.0

I used my access code at the gate and the machine returned: Area Closed. Signs and advertisements said access was 24/7.

Christopher W.  |  Online Move In 
Rating:
2.0

Unit Site is a mess, The units in front look great untill you get in row,horrible roads,holes with water everywhere doors don't go up&down easily

Mona Lisa S.  |  First Impressions 
Rating:
1.0

Worst customer service of any uhaul location I've ever rented from. I have Been a customer for well over 10 years and this is by far the worst location. I would recommend to all people to rent vehicles at a different location or another company and definitely not to rent from a different storage facility. Specifically the Manager named Jim is the problem.

DANIEL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ruth s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS C.  |  First Impressions 
Rating:
3.0

The road into the facility and all driveways around the storage units are unpaved with deep, large potholes which were filled with water. The front of the storage unit had large pieces of broken glass and big pieces of packaging paper on the ground. The roll-up door would not close as it had been opened forcefully and one end was above the metal movement stop. I was eventually able to close the door but it was difficult without tools. All the other storage businesses I looked at had paved asphalt roads and one had tractor trailer access right to the door of each unit. I am on a waiting list for a space at that facility.

Nathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hector C.  |  Overall Experience 
Rating:
5.0

The facility was Very well kept, very clean thank you

magdalena l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ed d.  |  First Impressions 
Rating:
2.0

I was never able to speak to a person at this location, I would sit on hold only to have someone from your national number pick up, I would then need to wait for the manager to call me back. The storage facility itself was muddy and full of giant potholes that would freeze over in the winter and cause very slippery conditions both driving and walking. When I went to clean out my unit there was NO gate, the whole facility was wide open, no security what so ever. I would not recommend this particular facility at all.

Candace M.  |  Overall Experience 
Rating:
5.0

Thank you for working with me and supporting our military!

DANIEL M.  |  Overall Experience 
Rating:
5.0

Only problem I had was call center sold me a 15x10 unit that was climate controlled which I needed When I checked in on site the unit was not climate controlled The team worked out a solution to help Me get my items in two separate units of which were climate controlled ! Thanks team- ps tell call center this location does not have climate control for 10X15 units

DANIEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dale s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briah C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cheyanne V.  |  First Impressions 
Rating:
2.0

I was very unhappy with the fact that every time I tried to get in my code didn’t work I went to the office they said they would take care of it and my whole time I’m having to go in and out of my storage was very unpleasant I couldn’t reach anybody to tell them that my cold wasn’t working I needed to get things and I was unable to do it I was very dissatisfied at the fact that no one helped me I went twice to the office about the pin not working and nothing was done about it and I have a unit for almost 7 months

connie c.  |  Overall Experience 
Rating:
5.0

The gentleman that help me out was very helpful.

Hector C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bernadette l.  |  Overall Experience 
Rating:
5.0

Staff was always polite and friendly, thank you all for your help

Peggy R.  |  Overall Experience 
Rating:
4.0

So far O am very happy with my choice. Jim and all of the others have been very helpful...and enjoyable. Thanx

holly m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason C.  |  Online Move In 
Rating:
5.0

Great experience no problems at all. Smooth Move.

Mary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tahlia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

robert r.  |  First Impressions 
Rating:
1.0

When i came to retrieve my belongings they were vary dirty dusty an moist mice ate thru cardboard an nested homes in 5 location mice droppings on everything an holes in bags which i believe was mice

Anthony T.  |  Overall Experience 
Rating:
1.0

My reservation and move in date were for 09/26/2020 when I arrived at your facility to move into my unit, I was told there was no unit available for me, I requested the employee at the counter to call your manager at HOME and find out what was going on, I was told by the manager that my unit (10x10) was left w/garbage and no one at your facility including your manager was not able to clean it (10x10 unit) out and I would have to wait and come back the next day to move into my unit that was reserved and suppose to be ready for me 09/26/2020. I then asked what U-Haul was going to do for me monetarily for the complete incompetence that was my experience with your facility, and the inconvenience that was on me. I was told nothing, I would never recommend your facility @ 325 N 7th Ave in Scranto to anyone. Also while moving in a day late, the drive leading up to my unit was riddled w/pit holds, and broken glass. Your facility in Jacksonville NC, very friendly, however the wipers on my truck were shot and shredding.

Candace M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roque E.  |  First Impressions 
Rating:
5.0

the manager was terrific in explaining the process/rules etc in reference to the storage unit I rented. Very pleased w/the service.

Thomas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amina D.  |  First Impressions 
Rating:
5.0

The service was great..Navigating the lot with the unit was difficult and very hard to turn around-there should be wider births to turn aroun or lot should loop around. Also guys driving 4 wheeler rv at high speed inside the compound..thats dangerous,also small child riding..not to mention an accident could occur! Poor judgement on part of fellow unit renter!

Shawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee H.  |  Overall Experience 
Rating:
2.0

Outdated key pad access going in, which meant I had to get out of my car every time I wanted access unlike other storage facilities where they all had card access you could reach sitting from your car. Entrance was destroyed and unpaved, and speed bump was high enough to bang the underneath of my car or motorcycle every time in or out.

Hector M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Jim, the store manager was so very patient with me and explained everything to me. I am currently separated from my husband of 51 years and Jim showed so much compassion as I was very upset. All your employees hopefully follow Jim as an example of how customer service should be.

jean l.  |  First Impressions 
Rating:
5.0

Everything went smoothly from pick up to drop off. Your representatives were all very pleasant and friendly.

Lawrence L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zasha r.  |  Overall Experience 
Rating:
4.0

I was told when I called that I was receiving one month free because my daughter was displaced from school but man at desk was not sure if he could give it to me , I hope I will Still receive this promise.

tom d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo F.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and kind. Chris went above and beyond to help us get everything situated! Thank you!

rosa p.  |  First Impressions 
Rating:
5.0

Free storage unit for 1 month is a very nice thi g to have. We are taking advantage of this and will be using your services again shortly. Might I add 1 more thing, this has all been during the worst time of the covd 19 pandemic. Thank you very much!!! Scott

Scott D.  |  First Impressions 
Rating:
5.0

Prices could be cheaper

dale s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hassan A.  |  Overall Experience 
Rating:
5.0

A pleasure to do business with. Very friendly help there.

wayne w.  |  Overall Experience 
Rating:
3.0

This storage location is like a mud pit. It's a complete mess and dangerous.

Charles N.  |  Overall Experience 
Rating:
2.0

Had some difficulty eneterkng at the gate

Malyka T.  |  First Impressions 
Rating:
5.0

Just have to let u leave!

Sandra V.  |  Overall Experience 
Rating:
1.0

Communication was horrible my storage unit was not the correct one I needed

Lourdes C.  |  First Impressions 
Rating:
4.0

No complaints at all. Fair prices and all we expected renting a storage unit. Will definitely return in the future if we ever need a storage unit again. Thank you.

PATRICIA F.  |  Overall Experience 
Rating:
5.0

I found the service to be rapid, accurate, and friendly.

Robert D.  |  First Impressions 
Rating:
5.0

Fast service, paid attention to my needs, gave good advice concerning security locks..

Hassan A.  |  First Impressions 
Rating:
5.0

Always a pleasure Would use them over and over again.....

george r.  |  Overall Experience 
Rating:
4.0

Helpful enough. Nothing overly forward or special about the service. Quick and easy. Truck was pretty dirty on the inside so that's why I'm taking off a star.

Timothy R.  |  Overall Experience 
Rating:
4.0

very clean and helpful staff

Michael E.  |  Overall Experience 
Rating:
5.0

Strongly recommend - very professional - would use again !

danielle b.  |  Overall Experience 
Rating:
4.0

Truck was pretty dirty on the inside. Staff was great. Excellent service.

Timothy R.  |  First Impressions 
Rating:
5.0

Great service

SOLOMON S.  |  First Impressions 
Rating:
5.0

General manager Jim went over and above in assisting me with all my needs on both returning my truck and trailer and providing the perfect storage unit. His assistant also did the same, driving truck,

Dennis M.  |  First Impressions 
Rating:
5.0

Fast and pleasant

JOHN N.  |  First Impressions 
Rating:
4.0

the lock was frequently frozen and my locker inaccessible during colder months.

david f.  |  Overall Experience 
Rating:
5.0

I enjoyed storing my belongings at the 24-7 access. Thanks UHaul.

sylvia b.  |  Overall Experience 
Rating:
5.0

Great staff, great facility.

caleb s.  |  Overall Experience 
Rating:
5.0

everything great,

Yehuda H.  |  Overall Experience 
Rating:
5.0

Great service

Yehuda H.  |  First Impressions 
Rating:
5.0

Best customer service And very helpful

Sam G.  |  First Impressions 
Rating:
4.0

above average

BARRY M.  |  Overall Experience 
Rating:
3.0

I was surprised to find the ceiling held together with duct tape

don k.  |  Overall Experience 
Rating:
5.0

Will always rent , very helpful

paul m.  |  Overall Experience 
Rating:
5.0

Excellent experience! Would use again if needed.

AL C.  |  Overall Experience 
Rating:
4.0

Very happy with the storage

Tim B.  |  Overall Experience 
Rating:
5.0

The employees were helpful and friendly. They helped me much more than the phone customer service reps did.

Christopher S.  |  Overall Experience 
Rating:
4.0

Shouldn’t have to pay extra for 24hr access. Needs to be included.

CHRISTOPHER G.  |  Overall Experience 
Rating:
5.0

Jim! Was awesome he listened to my concerns, and resolved them together. Thank you!

karl l.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and friendly. Facility was safe, clean and accessible. Very easy and safe to store belongings. Highly recommend.

lisa z.  |  Overall Experience 
Rating:
3.0

No problems while my belonging were on storage

DIANE S.  |  Overall Experience 
Rating:
5.0

always pleasant to deal with. excellent service!!!

teri t.  |  Overall Experience 
Rating:
5.0

Employees were very professional and helpful

Nancy H.  |  Overall Experience 
No reviews have been submitted for this location.

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