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GEORGE P. | Overall Experience
Customer Reviews for U-Haul Storage of Scranton
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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ernesto r. | First ImpressionsVery helpful and respect
sandra z. | First ImpressionsMichael did an amazing job from start to finish with his professionalism, knowledge & genuine concern to help me with my needs in securing a storage unit.
Rose H. | First ImpressionsGreat helpful and friendly staff, I highly recommend this place
STEVEN G. | First ImpressionsI used my access code at the gate and the machine returned: Area Closed. Signs and advertisements said access was 24/7.
Christopher W. | Online Move InUnit Site is a mess, The units in front look great untill you get in row,horrible roads,holes with water everywhere doors don't go up&down easily
Mona Lisa S. | First ImpressionsWorst customer service of any uhaul location I've ever rented from. I have Been a customer for well over 10 years and this is by far the worst location. I would recommend to all people to rent vehicles at a different location or another company and definitely not to rent from a different storage facility. Specifically the Manager named Jim is the problem.
DANIEL P. | Overall ExperienceThe road into the facility and all driveways around the storage units are unpaved with deep, large potholes which were filled with water. The front of the storage unit had large pieces of broken glass and big pieces of packaging paper on the ground. The roll-up door would not close as it had been opened forcefully and one end was above the metal movement stop. I was eventually able to close the door but it was difficult without tools. All the other storage businesses I looked at had paved asphalt roads and one had tractor trailer access right to the door of each unit. I am on a waiting list for a space at that facility.
Nathan S. | First ImpressionsThe facility was Very well kept, very clean thank you
magdalena l. | Overall ExperienceI was never able to speak to a person at this location, I would sit on hold only to have someone from your national number pick up, I would then need to wait for the manager to call me back. The storage facility itself was muddy and full of giant potholes that would freeze over in the winter and cause very slippery conditions both driving and walking. When I went to clean out my unit there was NO gate, the whole facility was wide open, no security what so ever. I would not recommend this particular facility at all.
Candace M. | Overall ExperienceThank you for working with me and supporting our military!
DANIEL M. | Overall ExperienceOnly problem I had was call center sold me a 15x10 unit that was climate controlled which I needed When I checked in on site the unit was not climate controlled The team worked out a solution to help Me get my items in two separate units of which were climate controlled ! Thanks team- ps tell call center this location does not have climate control for 10X15 units
DANIEL M. | First ImpressionsI was very unhappy with the fact that every time I tried to get in my code didn’t work I went to the office they said they would take care of it and my whole time I’m having to go in and out of my storage was very unpleasant I couldn’t reach anybody to tell them that my cold wasn’t working I needed to get things and I was unable to do it I was very dissatisfied at the fact that no one helped me I went twice to the office about the pin not working and nothing was done about it and I have a unit for almost 7 months
connie c. | Overall ExperienceThe gentleman that help me out was very helpful.
Hector C. | First ImpressionsStaff was always polite and friendly, thank you all for your help
Peggy R. | Overall ExperienceSo far O am very happy with my choice. Jim and all of the others have been very helpful...and enjoyable. Thanx
holly m. | First ImpressionsGreat experience no problems at all. Smooth Move.
Mary G. | First ImpressionsWhen i came to retrieve my belongings they were vary dirty dusty an moist mice ate thru cardboard an nested homes in 5 location mice droppings on everything an holes in bags which i believe was mice
Anthony T. | Overall ExperienceMy reservation and move in date were for 09/26/2020 when I arrived at your facility to move into my unit, I was told there was no unit available for me, I requested the employee at the counter to call your manager at HOME and find out what was going on, I was told by the manager that my unit (10x10) was left w/garbage and no one at your facility including your manager was not able to clean it (10x10 unit) out and I would have to wait and come back the next day to move into my unit that was reserved and suppose to be ready for me 09/26/2020. I then asked what U-Haul was going to do for me monetarily for the complete incompetence that was my experience with your facility, and the inconvenience that was on me. I was told nothing, I would never recommend your facility @ 325 N 7th Ave in Scranto to anyone. Also while moving in a day late, the drive leading up to my unit was riddled w/pit holds, and broken glass. Your facility in Jacksonville NC, very friendly, however the wipers on my truck were shot and shredding.
Candace M. | First Impressionsthe manager was terrific in explaining the process/rules etc in reference to the storage unit I rented. Very pleased w/the service.
Thomas C. | First ImpressionsThe service was great..Navigating the lot with the unit was difficult and very hard to turn around-there should be wider births to turn aroun or lot should loop around. Also guys driving 4 wheeler rv at high speed inside the compound..thats dangerous,also small child riding..not to mention an accident could occur! Poor judgement on part of fellow unit renter!
Shawn M. | First ImpressionsOutdated key pad access going in, which meant I had to get out of my car every time I wanted access unlike other storage facilities where they all had card access you could reach sitting from your car. Entrance was destroyed and unpaved, and speed bump was high enough to bang the underneath of my car or motorcycle every time in or out.
Hector M. | Overall ExperienceJim, the store manager was so very patient with me and explained everything to me. I am currently separated from my husband of 51 years and Jim showed so much compassion as I was very upset. All your employees hopefully follow Jim as an example of how customer service should be.
jean l. | First ImpressionsEverything went smoothly from pick up to drop off. Your representatives were all very pleasant and friendly.
Lawrence L. | Overall ExperienceI was told when I called that I was receiving one month free because my daughter was displaced from school but man at desk was not sure if he could give it to me , I hope I will Still receive this promise.
tom d. | First ImpressionsStaff was extremely helpful and kind. Chris went above and beyond to help us get everything situated! ¡Gracias!
rosa p. | First ImpressionsFree storage unit for 1 month is a very nice thi g to have. We are taking advantage of this and will be using your services again shortly. Might I add 1 more thing, this has all been during the worst time of the covd 19 pandemic. Thank you very much!!! Scott
Scott D. | First ImpressionsPrices could be cheaper
dale s. | First ImpressionsA pleasure to do business with. Very friendly help there.
wayne w. | Overall ExperienceThis storage location is like a mud pit. It's a complete mess and dangerous.
Charles N. | Overall ExperienceHad some difficulty eneterkng at the gate
Malyka T. | First ImpressionsJust have to let u leave!
Sandra V. | Overall ExperienceCommunication was horrible my storage unit was not the correct one I needed
Lourdes C. | First ImpressionsNo complaints at all. Fair prices and all we expected renting a storage unit. Will definitely return in the future if we ever need a storage unit again. Gracias.
PATRICIA F. | Overall ExperienceI found the service to be rapid, accurate, and friendly.
Robert D. | First ImpressionsFast service, paid attention to my needs, gave good advice concerning security locks..
Hassan A. | First ImpressionsAlways a pleasure Would use them over and over again.....
george r. | Overall ExperienceHelpful enough. Nothing overly forward or special about the service. Quick and easy. Truck was pretty dirty on the inside so that's why I'm taking off a star.
Timothy R. | Overall Experiencevery clean and helpful staff
Michael E. | Overall ExperienceStrongly recommend - very professional - would use again !
danielle b. | Overall ExperienceTruck was pretty dirty on the inside. Staff was great. Excellent service.
Timothy R. | First ImpressionsGreat service
SOLOMON S. | First ImpressionsGeneral manager Jim went over and above in assisting me with all my needs on both returning my truck and trailer and providing the perfect storage unit. His assistant also did the same, driving truck,
Dennis M. | First ImpressionsFast and pleasant
JOHN N. | First Impressionsthe lock was frequently frozen and my locker inaccessible during colder months.
david f. | Overall ExperienceI enjoyed storing my belongings at the 24-7 access. Thanks UHaul.
sylvia b. | Overall ExperienceGreat staff, great facility.
caleb s. | Overall Experienceeverything great,
Yehuda H. | Overall ExperienceGreat service
Yehuda H. | First ImpressionsBest customer service And very helpful
Sam G. | First Impressionsabove average
BARRY M. | Overall ExperienceI was surprised to find the ceiling held together with duct tape
don k. | Overall ExperienceWill always rent , very helpful
paul m. | Overall ExperienceExcellent experience! Would use again if needed.
AL C. | Overall ExperienceVery happy with the storage
Tim B. | Overall ExperienceThe employees were helpful and friendly. They helped me much more than the phone customer service reps did.
Christopher S. | Overall ExperienceShouldn't have to pay extra for 24hr access. Needs to be included.
CHRISTOPHER G. | Overall ExperienceJim! Was awesome he listened to my concerns, and resolved them together. ¡Gracias!
karl l. | Overall ExperienceStaff was always helpful and friendly. Facility was safe, clean and accessible. Very easy and safe to store belongings. Highly recommend.
lisa z. | Overall ExperienceNo problems while my belonging were on storage
DIANE S. | Overall Experiencealways pleasant to deal with. excellent service!!!
teri t. | Overall ExperienceEmployees were very professional and helpful
Nancy H. | Overall Experience