Customer Reviews for U-Haul Storage of Santa Clara

4,053 comentarios

2121 Laurelwood Rd   Santa Clara, CA 95054

(408) 660-3108

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(408) 660-3108

2121 Laurelwood Rd
Santa Clara, CA 95054

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

best experience i've had at a uhaul location to date. no issues with the reservation, quick service for picking up and dropping off.

Devon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C.  |  Overall Experience 
Clasificación:
5.0

Very, very clean and neat

Michael K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNNY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean E.  |  Overall Experience 
Clasificación:
4.0

They gave me the car without any gas on it so I have to get the gas before Even one block

SEYED G. 
Clasificación:
5.0

Solid, no commemt

Theodore R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres E. 
Clasificación:
5.0

Fast, easy, efficient, enough staff on duty to assist.

JEFFREY G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Josep V. 
Clasificación:
5.0

Countertop person was very knowledgeable and helpful. ¡Gracias!

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PASIVULANGI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLESILDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

Very friendly staff!!!

Bumyong C. 
Clasificación:
5.0

Quick process checking out and returning. Great job!

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vishakha D.  |  First Impressions 
Clasificación:
5.0

Everything was great. Maybe not put so many moving blankets in the boxes. There were way too many and just in the way. Only other thing I would say needs improving is when calling, we the customer is on hold for at least an hour EVERY time I had to call. Very frustrating. Other than that I was extremely happy with all your service. Angelica at the store location is amazing, on top of everything. I loved that Uhaul always called me the day before any scheduled pick up or drop off (we had several dates for more boxes) . I love love love Pamela, the delivery person. She is friendly and professional and amazing on that forklift. Very precise and quick! She had to drop off 7 of our boxes to our new home and I was not home. She figured out how to arrange 7 boxes on our half round driveway. I was so impressed and it made things so much easier for us and less stress. The fact that I couldn't be at the new home had me stressed out thinking boxes wouldn't be positioned correctly and we might have difficulty unpacking. But we didn't have any problems because she did a great job. This was the first time using uhaul boxes, it was the easiest way to move. IF e we ever move again we will definitely use Uhaul boxes again. I highly recommend! Thanks everyone at Uhaul

Kim L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin H.  |  Overall Experience 
Clasificación:
1.0

be honest. show invoice for total cost, uboxes rental, packers cost, shipoping cost, delivery cost. no where can you get a complete cost for using uboxes. get your invoicing correct. the above uhaul dealer is not anyone I did business with. I was invoiced for uboxes after they had been delivered and returned. worst company for customer service.

ANTONIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO M. 
Clasificación:
1.0

I'm very upset I thought I was renting a 24 hour access unit. Then come to find out the unit I rented was not. Is it possible to move into a 24hr unit

Roxanna H.  |  Online Move In 
Clasificación:
5.0

There was confusion regarding the long term storage at the North Richland Hills Facility for 6 UBoxes. I received a call 10/06/21 to clarify from the Lewiston TX Facility and I advised 1 unloaded by self, and 6 stay in storage 3-6 months. Sunday, Oct. 10,2021 I received a call from Lewisville TX facility from a frustrated associate that I'm not answering my calls from UHaul. I had not received any texts, calls, nor emails regarding this issue. I instructed once again that 6 boxes are to be stored and 1 box we unloaded 10/8/2021 and returned to the North Richland Hills facility. The attitude of the associate is my concern. I have no issue giving info repeatedly to keep my belongings safe. I understand the overwhelming load your staff is under at this time. Beth Gould

el G. 
Clasificación:
5.0

Really great people to work with at this location!

Juliette D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake W. 
Clasificación:
5.0

The customer representative at Santa Clara location, CA was very vey professional and helpful.

Xuefang H.  |  First Impressions 
Clasificación:
5.0

Very nice and convenient,,,ask me in a few months. So far-so good ..

Christopher K.  |  First Impressions 
Clasificación:
5.0

Friendly service at both pick up and drop off. Its refreshing to get friendly assistants. Gracias

MERCEDES H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Richard C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Prem M.  |  Overall Experience 
Clasificación:
5.0

Not sure how to improve on something that has nothing wrong with it.

CHARLES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSAMARIA R.  |  First Impressions 
Clasificación:
1.0

The website is difficult to navigate, glitchy, and confusing. Total lack of transparency on the customer's end. Whenever I tried to reach someone to discuss my order it took about 45 minutes and 3-4 different people redirecting my call to finally get the right person on the line.

Paul D. 
Clasificación:
1.0

My whole experience was riddled with poor service and support. I did not feel that my belongings were safe and did not feel that the safe staff cared about providing a good service. The most stressing park of my move was absolutely having to deal with U-Haul constant blunders and having to take time from work to call customer service and wait long periods just to correct mistake made by U-Haul. Never using U-Haul ubox again. During my last order I had my order canceled 4 times, called customer service about 30 times, fear for my belongings, was told I was going to get a reduced price because of the mistakes that happens and got nothing, was overcharged for a month rent after in confirmed with managers that i want to no longer use U-Haul, received a box with the lock hinge blown off, etc… I'd rather carry my belongings on my back and walks cross country then using U-Haul horrible service for free. Good day.

Mohammed A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anh T.  |  First Impressions 
Clasificación:
5.0

The helpers was really patient with a payment issues I was having, mi rating will be a 10 for Al the workers of this location

JOSEANTONIO I. 
Clasificación:
5.0

Andrew was very helpful in preparing me - a ‘first-time' trailer tower (motorcycle trailer) - to be confident of the setup. He went over and beyond to identify and fix a ‘manufacture induced' error with my tail light extender kit. I have had previous ‘not-so-great' experience at other UHaul outlets, but the people at this location ensure you have a great customer experience. I will recommend this location to anyone interested getting a trailer.

ANANTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruthie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABIGAIL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

This team is amazing and worked with me during covid while I was out of work for 13 months. Above and Beyond. Alex and the team over there deserve a TON of praise!

Kyle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
2.0

I rented a 5' x 5' x 10' unit. I received unit 2907. The unit i received is only 4' deep. Called to see if I was given a wrong storage unit. Office says the unit is marked as a 5 x 5 unit. They offered to switch me but said all other units would be the same. It's either a mistake on their map or an egregious case of false advertisement.

GUADALUPE C.  |  First Impressions 
Clasificación:
1.0

They charged me for self move insurance which I didn't even opt for. I asked them to take it out of the total amount, they didn't. Very bad experience.

JERRIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A.  |  First Impressions 
Clasificación:
3.0

Delivery Of Uboxes was postponed ONE WEEK, was told they had not planned on removing them from truck for unloading...dumb!

William M. 
Clasificación:
5.0

Awesome customer service and special Thanks to the Custodian Team, for keeping it clean 🤩

JESUS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S.  |  Overall Experience 
Clasificación:
5.0

Very accomodating staff, great service

Huong Phuc T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
4.0

The facility was great. The first person I spoke to was great but then when I needed to change units I spoke to the Supervisor he had a real bad attitude on the edge of being nasty.

GLENN C. 
Clasificación:
5.0

Amazing experience, and the staff is very friendly and helpful.

Ishan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SATYENDRAKUMAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ULISES B. 
Clasificación:
5.0

I moved to Santa Clara County and everyone at U-Haul was very nice and helpful. I'm a single 54 yr. young woman moving alone and I was very thankful your staff was there to help me in every way. Great Customer Service!

Leigh E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M.  |  Overall Experience 
Clasificación:
5.0

Pamela and Maraia were wonderful! They were professional, on-time, friendly, and so positive every time we saw them. it was such a bright spot during a tough time! it was lovely work with them.

Kate S. 
Clasificación:
5.0

Coul have been cleaner outside. Inside was clean.

Janis C. 
Clasificación:
5.0

Arrived to turn in the vehicle at 6:55 PM. Doors were locked. Using my phone to complete the check-in did not work. Very frustrating experience. Wasted a lot of time trying. Instructions did not explain about security setting on phone.

James W. 
Clasificación:
5.0

Very very nice, clean, helpful and pleasant. I was very tired after moving and the employees made the last part of my move very easy. They helped me with unloading my car from the dolly, (I'm a 54 yr. young lady moving alone.) Then they helped me with a storage unit and returned my truck quickly. Great Customer Service!

Leigh E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

Great experience with facility and staff members!

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Senthil T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

Hours were posted as 24 hours but that was never available. I work odd hours so a regular 8-8 doesn't work for me . Overall however this is a pretty secure facility with a nice security system installed.

Andrea R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dhiren K.  |  Overall Experience 
Clasificación:
3.0

Please make sure everyone is masked, including employees, customers and vendors. THere were a lot of people not masked up, and the place had booming business. We did not feel safe.

william H. 
Clasificación:
5.0

I didn't know U-Haul had such a large facility. All the staff members I interacted with was wonderful. Good overall experience.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
5.0

Nothing! The young man who helped me was efficient, helpful, and friendly.

CATHERINE P. 
Clasificación:
5.0

Great customer service!

TAYLOR W.  |  First Impressions 
Clasificación:
5.0

Loved this place and definitely recommend

Derin K.  |  Overall Experience 
Clasificación:
5.0

Just plain awesome... I don't like putting my belongings in storage But in the last 30 years of doing it I found U-Haul was a cut above and I had a pleasant experience!!! And that's saying something! Thanks U-Haul!

Donald E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reiko M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONJA W. 
Clasificación:
1.0

Lots of information not disclosed and when I complained they said it was all written ik the contract, that I should have read it. Terrible service. Never coming back, never recommending.

GUSTAVO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emile F.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Lori G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
5.0

Thank you to the rep that assisted with checking in the truck as we had issues with the app.

ANGELYN C. 
Clasificación:
4.0

Had to go back to store to get the correct number of furniture pads that I was supposed to have, that was annoying. The U-box cover was ripped and not in good shape. The U-box inside had exposed ends of screws that would have damaged furniture, I bent them out of the way. Other than that all worked well with shipping/delivery!

Bret H. 
Clasificación:
5.0

After having had a terrible experience at the Seattle Rainer location I was very impressed by the excellent experience I had here. Very professional and helpful

KAREN M. 
Clasificación:
3.0

Overall happy with the experience. Self check out process/app could be better, had problems opening the lock to get the key, had to get help from desk. Lock combination seems just a little off, preventing us from getting the key. And when returning the truck app got me an error, saying that location was not active even if it was, so i was not able to do a self return. Make it easer for customers, like ok don't see location, plan b , do x, y, z so that user can finish the self return.

Luis C. 
Clasificación:
5.0

Great service and attendant were very helpfull

HORACIO M. 
Clasificación:
2.0

I had 2 U-haul boxes reserved for weeks in advance of my move date. When me and the movers got to the facility the afternoon of the move, the boxes were not ready and were still in the warehouse. my move started half an hour later than scheduled, so I had to pay an additional fee to the movers because of this delay. Also, very long wait times in lines to talk to the associates or to buy locks.

RODNEY S.  |  Overall Experience 
Clasificación:
5.0

On time. Clean and clear. Easy.

CHRISTIANE B. 
Clasificación:
5.0

Todo está excelente sigan así hables para mayor clientela

SANTIAGO S.  |  Overall Experience 
Clasificación:
1.0

I kept on receiving calls to schedule a delivery of my storage well after my storage had been delivered, picked up and returned. Simply absurd

Cinzia G. 
Clasificación:
3.0

I would have liked if the person had walked with me to the unit and gone thru the steps to operate it in person. At Public Storage the person did all that while showing me the assigned unit.

Arun G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUBASHINEE K. 
Clasificación:
5.0

So far very good 👍

JUAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Very professional, great customer service

Christine W. 
Clasificación:
2.0

Incorrectly charged for gas! When I call number, they'd told me to talk to customer services. Did waited on call for 1:30 mins, spoke to cs agent - they were not able to help. Told me I have correctly charged? That's bad; is this scam? Requested cs agent to provide a case number , they disconnected the phone. Ridiculous; will never use your service.

Dhaval S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammadhossein A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohd A.  |  Overall Experience 
Clasificación:
4.0

Vehicle was fine, could've been in better condition

Chaitanya P. 
Clasificación:
1.0

Filled vehicle to full. At least $50 in over payment. When I asked for credit, I was told there was no way to do so. I am a corporate account with thousands of dollars of monthly rentals. 510 541 6293

Salah E. 
Clasificación:
5.0

Customer service was great someone was always there in the front to help someone that walks in I wish all the U-Haul facilities were as friendly and helpful as they are. I think they those employees should get bonuses like free movie tickets

FREDERICK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
4.0

Clean the rentals, have rented from uhaul multiple times all very recent and none have been this dirty. Was told I would compensation so we shall see if there is any follow through

MARIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yujun X.  |  Overall Experience 
Clasificación:
5.0

Nathan at Santa Clara store went above and beyond to assist me in getting my trailer hooked up. Great guy !

Scott C. 
Clasificación:
5.0

The process was quite convenient. Good job! Just a long pole suggestion. It would have been even more convenient if the facility map highlights my unit and the nearest gate and shortest route to the unit. It took me a little effort to figure that out.

XIYU W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINDA L. 
Clasificación:
5.0

Andrew at this location was amazing. Went out of his way to make my experience seem less.

CHRISTOPHER H. 
Clasificación:
4.0

The Laurelwood location was great customer service wise and maintaining the vehicle. The issue I had was with the customer service person I talked to for scheduling the morning of my scheduled rental time because of an issue I had picking up my rental. I had called a local number to switch my rental, somewhere out of Fremont, per the area code 510, I just used the same number who had called me to confirm my appointment the day before. I was supposed to pick up at 8 am on El Camino in Sunnyvale but they were not open nor did they prepare the truck to be received by me by 8am and they were not open until 9, I got there around 8:10 and walked around confused because the lot was completely full and I didn't see the trucks so I had to walk around a little then checked in to pick up my rental. When I got a message that I had to wait for them to be open before receiving my rental I approached the office. They had their open sign on and when I approached to ask if I could pick up my rental a guy not in uniform, holding a box of keys, and not wearing a mask told me they weren't open he couldn't help me and he was just doing a favor for his boss and walked away. This was an inconvenience for me as I needed to be somewhere by 930 and I was going to be late because the truck wasn't available in time. I called customer service and got a snappy woman who made it clear it was not her job to do the scheduling for any where but San Jose but she would sacrifice her time to accommodate me. With that she directed me to the Laurelwood location and said I could just walk in and pick up the vehicle right away. Not the case they also didn't open until 9 but I didn't find that out until I got there. The woman didn't let me finish my questions hung up on me as I was trying to ask my last question and was impatient and interruptive when I was asking question previous to the hang up. Not a super great way to start the morning. Really disappointed and frustrated at they way she treated me. I do want to praise the Laurelwood crew for being super nice and accommodating getting thing done really quickly and empathizing with my situation and apologetic for the interaction that they didn't have anything to do with. I would 100% rent from Laurelwood again. I would not return to rent from El Camino And I am hesitant to call customer service again for the possibility of dealing with the same woman and having the same encounter.

MORIAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishnamurthy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yujun X.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CADE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
4.0

When I arrived my rental that I had a reservation for was not available. The person who was supposed to return the trailer that I was renting didn't return the trailer by the time I had my reservation. A team member did everything he could to make it right though providing me an alternative.

JESUS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINICUS R. 
Clasificación:
5.0

I was storing a bed , kitchen and office supplies we had no damage from rodents that I had had to add other storage units

Charles N.  |  Overall Experience 
Clasificación:
5.0

Everyone was delightful and very kind. Helping all the time, over the counter, over the phone I'm very please and happy to have decided booking my storage unit with U-Haul

Samantha M. 
Clasificación:
5.0

Everything was good as usual. You're doing the great job to make moving easy for everybody. The one thing only made me mad it is a container tracking. Even if you use third side contractors for delivery it should be transparent for customers. ¡Gracias!

Dmitry S. 
Clasificación:
5.0

Notify the customer if the U-Boxes will be late much earlier. I did not get notified that they will be late until I called customer service the day before their my guaranteed arrival date to Austin, TX. They ended up being 7 days late. No big deal for me but other potential customers would feel outraged or extremely disappointed.

Benjamin C. 
Clasificación:
5.0

All the customer service persons were great!

TERRI B. 
Clasificación:
1.0

Go some place else. The first truck was, all over the rode. So I took it back. And got an older beat up truck. Was moving out of a rental. And when I went to back up, the truck wasn't moving so I gave it alittle more gas, and it took off fast. I hit the brakes as hard as I could, and it ran into retaining wall. I call the uhaul roadside number and told them what happened. No one showed up, so I drove back to the shop. I told the what happened and they were kids of rude When I said I didn't want to get another truck they said I couldn't get the 70 dollars of gas money back. If I would have towed my car, before this happened, I'm afraid. I probably would have crashed. I paid for insurance and I believe that it was uhauls fault. I'm not responsible for any damage due to the poor maintenance of your vehicle. I'm going to contact NBC Bay Area Responds, and have them contact you. Also my right side is still hurting from the seat belt. Any questions you can give me a call. I had to spend more money and time, because of this experience. 408-891-4215. I've been driving big truck since 1972. And this is the worst two trucks I've ever driven.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris S. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDUARDO R. 
Clasificación:
5.0

Staff was very professional, fast, and addressed an unexpected issue so we could move forward with our rental. Very impressed with the quality of service provided.

THEODORE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelvin a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PEIJUN S.  |  Overall Experience 
Clasificación:
5.0

Great staff and great facilities

Daniel B.  |  Overall Experience 
Clasificación:
5.0

Fast and convenient service. The staffs were very nice and accommodating. They all made it easy for me.

Arlin U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanny M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura N.  |  Overall Experience 
Clasificación:
5.0

Sin duda muy buen servicio me gustaría recargar que U Haul piensa en cada detalle hacia a los clientes para hacer todo más fácil y profesional y por cierto estoy totalmente agradecido con él agente que me recibió fue muy amable y profesional

MARCOS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

XIN Z.  |  Overall Experience 
Clasificación:
5.0

Aman helped us with everything while renting a unit (actually two) at the 2121 lauralwood location. He was extremely courteous, articulate, helpful, knowledgeable, and professional! No matter how many customers walked in continuously, he was upbeat and thorough when explaining all the relevant information about the unit and supplies. Also honest about what we'd need and not over selling us. I'd go as far as to say to the management/leadership at uhaul that Aman is a definite keeper. I hope I got his name right!

zehra z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

hans m.  |  Overall Experience 
Clasificación:
5.0

Very professional staff. Would recommend all my friends to use this Uhaul location!

Robert H.  |  Overall Experience 
Clasificación:
3.0

Alarm system faults annoying. everyday someone’s alarm is going off.

Talon G.  |  Overall Experience 
Clasificación:
5.0

Very good service I am so happy for the storage It is clean Generally everything is good

ARSEMA H.  |  First Impressions 
Clasificación:
2.0

Next time mention that we can only access our storage at 5am. I saw that we could access our locker online so I assumed it was 24/7 until I saw the small print saying 5am. Also mention that we need to rip off the green tag next time

Eduardo R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo C.  |  First Impressions 
Clasificación:
5.0

I was very happy with U-HAUL services.

JACK N.  |  Overall Experience 
Clasificación:
5.0

Gracias

Tony R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILEY ANN C.  |  First Impressions 
Clasificación:
4.0

It is a very nice storage and there is some you guys working about the time especially after 10:00M At least we some customers want a little bit time until midnight Please clean up maids the unit needs

Asjema H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ying Z.  |  First Impressions 
Clasificación:
4.0

Uhaul had us listed for a unit that would never have come close to fitting what was in our truck, however the storage staff was helpful in getting us an appropriate unit.

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella X.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooks B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

nicole r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth O.  |  First Impressions 
Clasificación:
2.0

- Slow process of getting a storage, with long wait time for a very short queue. - Assigned us a broken unit, which could not be locked. - Re assigned a different unit, so we had to move our stuff again. - Broke our lock thinking it was an unassigned unit. - All staff were very kind and helpful individually, but overall experience can improve.. hopefully ours was a one off case

rajat b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO ALFREDO V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F.  |  First Impressions 
Clasificación:
1.0

All of our son's property (except for a bicycle and a picture frame) was stolen! - we trusted you, and you could not protect our son's valuables. You have no cameras to show who the thieves are?. This is clearly an internal organized effort. The lock was intact - which we purchased from you. I will be sending a letter to your board of directors at AMERCO, specifically the audit committee (James E. Acridge, John P. Brogan and Karl A. Schmid)t and your President John Taylor to do an internal audit investigation, in an effort to recuperate our property! We are likely are not the only victims of this organized ring of thieves in your facility. Martha Bejar and Juan Alfonso

Juan A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franz G.  |  First Impressions 
Clasificación:
4.0

Some hallways are very narrow and had hard time turning in with a heavy sofa-bed. Pushing it in vertically wasn't possible either.

Furat A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SWATHI B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanuj K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Prafful S.  |  Overall Experience 
Clasificación:
5.0

Entire staff were so nice. Desk & cleaning staff really cared about their jobs. Great reflection on the entire organization. Nice job Santa Clara Uhaul!!

Mark D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly, helpful and most of all the customer service skills were spectacular.

Allen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose W.  |  First Impressions 
Clasificación:
5.0

I loved that the pricing was transparent and the promotion for 1 month free is great. I loved that the team member found us a unit that is close to elevator. It made it so much easy to move.

Mehul A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anind D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARYN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kuan-Yu H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shashwat K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica D.  |  Online Move In 
Clasificación:
5.0

Easy checkin and use process. Dollies at storage location was really handy. Clearly lit areas.

Dharmesh D.  |  First Impressions 
Clasificación:
5.0

Everyone I dealt with at this facility was very helpful and knowledgeable.

David C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarath Chandra C.  |  Overall Experience 
Clasificación:
3.0

The storage unit we used did not work because the doors were different heights and so management had to get us a different lock etc.

Kayley P.  |  First Impressions 
Clasificación:
5.0

Walkthrough was great, all questions were answered.

Mads J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Qin Cheng P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alma S.  |  First Impressions 
Clasificación:
5.0

You guys came through from the beginning, through the 5 days instead of 2. And at the end. For letting me return the truck at late hours. If it wasbt for you guys. I would had lost all my things. Gracias.

cesar j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beau P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen J.  |  Online Move In 
Clasificación:
1.0

The staff was very rude. They implied that it was mandatory that I purchased items from them to secure my 30 day storage.

Trentiss M.  |  Overall Experience 
Clasificación:
5.0

Staff is really nice and always able to solve any problems I have or answer any questions I have.

George H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aylia Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Orkun D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Islindy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samer H.  |  Overall Experience 
Clasificación:
4.0

The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" mean

Aleksandr S.  |  Online Move In 
Clasificación:
5.0

Grasias

Mario j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karthika N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek H.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff

Walter H.  |  First Impressions 
Clasificación:
5.0

Appreciated all the help from all the workers there! Great job to everyone.

THOMAS T.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

Daniel E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Evgeny K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V.  |  First Impressions 
Clasificación:
5.0

Thank you guys. Your program with free month of storage help me a lot in my moving process!

NIKOLAY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell M.  |  First Impressions 
Clasificación:
1.0

No me gusto que no tiene seguridad tanto al entrar al almacenamiento y lo que más me llevo a cancelar un 3 días después fue que en la entrada a mi almacén siempre están camiones descargando y son muy groseros el personal , siempre están descargando no te prestan los carros , se supone que es para los clientes , no hay seguridad , cuando estaba sacando mis cosas , uno de ellos se asomó a mi room y eso no está bien

Cristian S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samer H.  |  First Impressions 
Clasificación:
5.0

Excellent facility, safe and convenience access.

Victor V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Bianca C.  |  First Impressions 
Clasificación:
5.0

Great business and pleasant employees at both locations I rent from

Daniel B.  |  First Impressions 
Clasificación:
5.0

Nathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.

Diana C.  |  First Impressions 
Clasificación:
3.0

Had issues with equipment the 1st day were I had to stop and get hotel for roadside assistance to cone fix trailer

LLOYD A.  |  First Impressions 
Clasificación:
5.0

Very clean and well managed. Thank you!

Bobby P.  |  First Impressions 
Clasificación:
5.0

Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn't have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!

Kristie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA E.  |  First Impressions 
Clasificación:
4.0

I would prefer a digital access to storage issued to me instead of being forced to buy a lock and use it. Rest all good

Shashwat K.  |  First Impressions 
Clasificación:
5.0

They understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It's has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.

C R C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

evadne w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talon G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nadia h.  |  First Impressions 
Clasificación:
2.0

The staff were helpful in providing information to secure the unit, however unhelpful in advising how to access the unit -- the original staff member walked away and didn't say why at the end of the process without any direction in which we had to ask someone else.

Jonathan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sweeny h.  |  First Impressions 
Clasificación:
5.0

Fabulous! This is the Best storage experience I've ever had

jANORA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B.  |  First Impressions 
Clasificación:
5.0

The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️

Joeddy G.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!

Thomasita Z.  |  First Impressions 
Clasificación:
5.0

Thank you for being convenient and available , right away.

MIMI L.  |  First Impressions 
Clasificación:
5.0

Amazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.

Kevin N.  |  First Impressions 
Clasificación:
4.0

Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.

KATHY R.  |  First Impressions 
Clasificación:
5.0

Very convenient facility to my new residence in Santa Clara!

PRISCILLA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah J.  |  First Impressions 
Clasificación:
3.0

The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.

Amit B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wolfgang D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  First Impressions 
Clasificación:
5.0

Easy check in process. Great customer service. ¡Gracias!

Gabriel V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aditya P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raya Y.  |  First Impressions 
Clasificación:
5.0

Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Highly recommended.

Michael K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timophia V.  |  First Impressions 
Clasificación:
2.0

My reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.

Orkun D.  |  First Impressions 
Clasificación:
5.0

The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.

OSBALDO S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F.  |  First Impressions 
Clasificación:
5.0

I was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guess

Kyle M.  |  First Impressions 
Clasificación:
4.0

The young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !

Greg S.  |  First Impressions 
Clasificación:
5.0

No high pressure sales to up grade new and clean storage room

Charles N.  |  First Impressions 
Clasificación:
5.0

The move in process was smooth. The staff member guided and provided all the required information.

RICHARD S.  |  First Impressions 
Clasificación:
5.0

Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Gracias.

Camille B.  |  First Impressions 
Clasificación:
3.0

The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.

Gloria O.  |  Overall Experience 
Clasificación:
5.0

Really good service .

Jimmy E.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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