El cliente no dejó un comentario.Devin S.
U-Haul Storage of Santa Clara
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was excellent. Truck was very clean and nice.MARK S.
Very nice storage facilityGail K. | First Impressions
El cliente no dejó un comentario.JOLENE N.
El cliente no dejó un comentario.CHRISTINA R.
Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.Wendy K. | Online Move In
Out standing employees great place so nice & clean very helpful employeesAngela K.
El cliente no dejó un comentario.CLARENCE W.
El cliente no dejó un comentario.Colleen A. | First Impressions
El cliente no dejó un comentario.FRANCESCA S.
El cliente no dejó un comentario.frank K.
They were very helpful and quick to check me outTHOMAS C.
Dealt with 3 different people. All very friendly and easy to work with. Very helpful when I was trying make sure my electrical connections were working. ¡Gracias!ALEXANDER YOUNG R.
When you ready the truck for the customer to get into, you should ask yourself would you like to drive this truck the way it is. The truck that was readied for me had been started and waiting for me to drive away. But there was vision-impeding condensation on the rear window and both side mirrors (could have easily been wipe off with a squeegee), and there was dirt on the outside of the windshield passenger's side that the wipers didn't take care of and this dirt film when hit by the sun makes the windshield view opaque. Don't you wash your vehicles between rentals?Lee V.
My entry card did not work so I had to go back to the office in order to have it fixed. The whole entry process was not explained well.michelle Z.
Trailer leaked water at bottom front edge.harold B.
El cliente no dejó un comentario.Amissa S.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.MADELEINE B.
Great place to grab equipment.Sheri S.
El cliente no dejó un comentario.Curtis E.
Your website wasn't working and I got a confirmation email that had the wrong number. I had to call 3 different places to find the right one!ALEYA B.
El cliente no dejó un comentario.christina r. | First Impressions
I cannot think of anything.Matthew M.
excellent customer service!Richard C.
El cliente no dejó un comentario.Joann M.
El cliente no dejó un comentario.TIMOTHY DEAN C.
El cliente no dejó un comentario.Jeannette Z.
What a great experience! Nice staff!Rochelle S. | Overall Experience
Clean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!Morning V. | Overall Experience
Return was excellent. As I drove in, the worker was walking toward the truck. We did the walk around inspection, checked mileage and fuel gauge, checked the inside of the truck and counted the pads. [Excellent pads] I reported a windshield wiper blade that needed repair, We both missed the box of cacti I had placed on the passenger side floor but recovered it laterMark S.
El cliente no dejó un comentario.Jeannette Z. | First Impressions
Staff was super friendly and knowledgeable. Facility was clean and warm.Grant A. | Overall Experience
El cliente no dejó un comentario.Kathleen O.
El cliente no dejó un comentario.Autumn B.
Truly a great set up!Kathleen K. | Overall Experience
El cliente no dejó un comentario.Colleen A.
Staff was helpful, professional & prompt. The only noted deficiency was the vehicle. While clean & new the van would wander without direct input on the steering wheel & would shudder when breaks were applied. I suspect an alignment and new front rotors are in order; surprising since the vehicle had less than 16,000 miles but it is a rental & likely has suffered some abuse from its history as a livery vehicle.CHRIS L.
Brenden is balllllz to da walllllzzKARISSA ORA K.
El cliente no dejó un comentario.Rachel R. | Overall Experience
El cliente no dejó un comentario.Mariah G.
I would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7.5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.Claudia W. | First Impressions
We were mislead by rep about size of storage unit.TYRONE W.
El cliente no dejó un comentario.Benjamin B.
Great location, storage, and staff.Daniel B. | Overall Experience
I appreciate how helpful and friendly the staff were.Paul C. | Overall Experience
Best storage facility in Eugene by far recommend to everyone you won't be disappointed.Tracy E. | Online Move In
Calli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!Robert M. | Overall Experience
The CSR was extremely knowledgeable of rentals etc. He was helpful in getting us into the equipment needed. Thanks to him. I did not get his name but he knows his name. Roger JarvanpaaROGER LEE J.
The last 26' truck I rented didn't have a knob for the door windo, difficult to roll up and down.BRIAN V.
We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.janice c. | Overall Experience
El cliente no dejó un comentario.Shannon m. | Overall Experience
El cliente no dejó un comentario.Sherie C.
We drove a 26' UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we'd have to move the contents of the 26' truck through a door (maybe 36" wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a $13.00 lock order? Obviously things are different here because in Chicago we'd have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn't know that it was important to tell us there was no 24 hr access & we'd have to unload a 26' truck through a regular 36" walk thru door. On a brighter note...the 26' truck was newer & drove wonderfully...so Thank you!Kim C. | First Impressions
El cliente no dejó un comentario.Katherine and tyler V. | First Impressions
El cliente no dejó un comentario.Nicholas J. | First Impressions
I rushed to the location after 5 pm in an urgent need to get a tow trailer and the staff was amazing and provided excellent service. I can't thank them enough.Chaim H.
Brandon was awesome ðŸ˜Š!! You run a tight ship. Just keep doing what you're doing. Thank you. When I need moving services again, I will come back to U-Haul. ðŸ'MAREVA C.
Great service and no hassle return! A++++Larry S.
El cliente no dejó un comentario.McKenna Y.
El cliente no dejó un comentario.LESLIE S.
The team is amazing, and the range of services is fantastic. I am especially thankful for the climate-controlled storage facility, and would certainly appreciate a better system for parking trucks and trailers while dropping off/picking up stored items. In addition, there needs to be a better-marked area for customer parking that is separated from the truck/trailer parking area.Kent S.
El cliente no dejó un comentario.GAIL JEAN H.
This storage is our favorite because it’s so clean!Garin R. | Online Move In
El cliente no dejó un comentario.mike M.
The employee that helped me was almost combative with the checkout. Serious lack of customer service skills.Richard C.
El cliente no dejó un comentario.Chelsea K. | First Impressions
El cliente no dejó un comentario.Geoffrey R.
El cliente no dejó un comentario.HOLLY S.
El cliente no dejó un comentario.david c. | First Impressions
El cliente no dejó un comentario.KAYLYNN M.
El cliente no dejó un comentario.Derek B. | First Impressions
Employees were friendly and efficient. Getting in and out of the locations is extremely easy.DAVID H.
El cliente no dejó un comentario.MICHAEL M.
It was a great trip. No conplaints.JOSHUA H.
The young lady that helped me get the car trailer do the paperwork seem to really enjoy your job had great communication skills and was just very pleasant. The facility was amazing I've never seen a U-Haul please be so organized and look so incredible they should build more like this.KEVIN DEAN H.
El cliente no dejó un comentario.William S. | Overall Experience
The truck wasn't ready when we arrived.MEGAN MCKENZIE L.
Best uhaul ever! Amazing customer service!Jordan M.
Padlock didn't lock.DOLLENA DIANE S.
El cliente no dejó un comentario.Collina B.
El cliente no dejó un comentario.Mark B.
Customer service is excellent!! Your people are knowledgeable and extremely helpful. I , like many people , have been having a hard time. They made my life so much better and my move ran very smooth. Thank you Marcy SchramMarcy S.
El cliente no dejó un comentario.CYNTHIA F.
Super fast service both picking up and dropping off nice clean new trailer.Mike B.
El cliente no dejó un comentario.Sonya R. | First Impressions
Not applicable because we will not use Uhaul again. Due to the trailer being too small, a majority of items had to be put in the bed of our truck with only a few things being able to actually fit in the trailer. The queen sized bed, too big, 2nd piece of the sectional, too big, mattresses too big. We then had to drive from Marysville, WA to Eugene, OR in the FRICKIN RAIN due to 6443 Evergreen Way, Everett, WA 98203 mess up. I hope that rental that the manager sold out from under us was a good for him as it SUCKED for us.Scott R.
You guys are great!dan B.
Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.Eric T. | Overall Experience
Nothing at all. This location is the best at all points of customer service and satisfaction!ALBERT D.
El cliente no dejó un comentario.James W.
The fact that you do not prorate move out time to me is thievery. I basically paid $90 for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another $90.jerry p. | Overall Experience
Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we neededkoll m. | Overall Experience
El cliente no dejó un comentario.Randall D.
Easy n, easy out.Eugene J.
Employees did not know difference between provisional license and provisional permit.Robert D.
Keep up the great work!Nick H.
El cliente no dejó un comentario.BRUCE C.
El cliente no dejó un comentario.mike B.
This store manager had the worst attitude, she was upset about something and taking it out on her employees and customers. Uhaul should train this store manager in customer service skills.Katrina A.
El cliente no dejó un comentario.Leslie P.
Brandon was very helpful. The credit card system was having problems so he had to manually enter my card info, even though I had put it into the reservation website, which took extra time.jeremy D.
El cliente no dejó un comentario.Jack S. | First Impressions
El cliente no dejó un comentario.Julia L.
Always awesome there.Gary H.
I am not sure what you could do. The staff was friendly and helped with questions. The site is well taken care of. Thank you for a great experienceScott B.
I thought that Calie was great.David S.
El cliente no dejó un comentario.Roxanne C.
El cliente no dejó un comentario.MARK ANDREW L.
El cliente no dejó un comentario.Jared H.
El cliente no dejó un comentario.james G.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Antrunetta H.
El cliente no dejó un comentario.SUSAN KAY T.
Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.WILLIAM HENRY Y. | First Impressions
Easy in and easy out. Keep doing what you are doing.louis W.
Thank uleah M.
Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank youSavanna F. | First Impressions
El cliente no dejó un comentario.Nathan W.
El cliente no dejó un comentario.ROBERT ARTHUR J.
El cliente no dejó un comentario.daron S.
Excellent service!!David C.
I had a very good experience with your staff. Very polite and accommodating.Maria T.
I rated the drop off poor because I had to go to 3 different u-haul locations to finally drop the darn trailer off. I was originally told I could drop it off at any location that was close to where we moved my daughter to in Eugene (5 blocks from University of Oregon). Yes, I did get a text message about the u-haul dealer on Oroyan, but this seemed so far out of the way for me. So, I went to a Neighbor Hood u-haul dealer near downtown and they couldn't take trailers. They sent me out to Springfield (4400 Franklin Blvd.) and u-haul there said I was set up to return it to the u-haul dealer on Oroyan Street and they would not let me drop it off at the Springfield site. So after about 45 mins and 25 miles I finally dropped it off at the u-haul dealer on Ooryan Street. I told the serviceman that Springfield (4400 Franklin Blvd.) wouldn't let me drop it off and he thought they should have allowed it. This guy was nice and did a good job. Again, though, what kind of customer service was this that I received at the Springfield site????MIKE L.
El cliente no dejó un comentario.Heidi B.
Evan and Justin are two customer service professionals.ROGER E.
I had a drop off station 2 blocks away from me.i had to drive 9 miles in traffic.Christian B.
El cliente no dejó un comentario.Lisa S. | Overall Experience
El cliente no dejó un comentario.Iryne T.
You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.Rodney R. | First Impressions
Not enough carts and too many people trying to use one elevator,Tracy C. | Overall Experience
Having trucks in Seattle for one this trip was one problem after another. I had to drive from Eugene Oregon to port Orchard to even get a truck to haul my home goods from port of Seattle. This was my second trip same size only extra was a dolly and it cost almost three times as much as the last and no one seemed like that was a surprise. When I attempted to fuel up to the half way point fuel gauge stuck until it was an eighth from full. Like I said one thing after anothershawn O.
Quick, helpful, and professional.PATRICK AARON S.
I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!rachel b. | Overall Experience
El cliente no dejó un comentario.Thomas K. | Overall Experience
This facility was extremely clean and we were very pleased with the security features.Kristin C. | Overall Experience
kevin is awesomeJohn F. | First Impressions
El cliente no dejó un comentario.Frank S. | First Impressions
Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents wellMadelyn H. | First Impressions
El cliente no dejó un comentario.Nolan S. | Overall Experience
Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thinKimberly M. | First Impressions
El cliente no dejó un comentario.Shawn D. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.Terese K. | Overall Experience
El cliente no dejó un comentario.DAVID G. | Overall Experience
El cliente no dejó un comentario.LAURA G. | Overall Experience
El cliente no dejó un comentario.Debra W. | First Impressions
El cliente no dejó un comentario.Dayna C. | Overall Experience
Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.Valerie N. | First Impressions
El cliente no dejó un comentario.Pamela M. | First Impressions
I thought the facility was well run and the staff was very enjoyable to work with on any problems.Robyn L. | Overall Experience
Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experiencerobin g. | Overall Experience
Staff were wonderful!Brooke T. | First Impressions
I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.Camille P. | Overall Experience
El cliente no dejó un comentario.Ole H. | Overall Experience
We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn't get everything out with the 26' truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.Jacquelynn O. | Overall Experience
Reasonably priced and very clean, secure, accessible storage facility.Joshua M. | Overall Experience
El cliente no dejó un comentario.Terese K. | First Impressions
Cali was very helpful and polite but the nen there are rude very rudemelissa s. | Overall Experience
El cliente no dejó un comentario.Krysten G. | First Impressions
The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experienceBrye R. | First Impressions
The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.david c. | First Impressions
Staff were amazingChristopher B. | First Impressions
Your staff has amazing customer service. Keep up the great work.Andrea M. | First Impressions
Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!juanita h. | Overall Experience
El cliente no dejó un comentario.Shawn H. | First Impressions
El cliente no dejó un comentario.Tracy C. | First Impressions
Absolutely top notch! This is hands down both the best storage facility we have ever used (and we've had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.Jacquelynn O. | First Impressions
El cliente no dejó un comentario.hannah h. | First Impressions
El cliente no dejó un comentario.Staci F. | First Impressions
Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fullerconnie F. | Overall Experience
Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.christana P. | Overall Experience
The recycling area was genius. I think more places should do that!Danelle R. | Overall Experience
They made moving and storage easy:)Tenacity M. | Overall Experience
good place to store belongingslarry b. | First Impressions
El cliente no dejó un comentario.Terry W. | First Impressions
Great storage facility. It served our needs very well.Stuart P. | Overall Experience
El cliente no dejó un comentario.victoria g. | Overall Experience
Calli made the selection and check-in/set up very easy and simple.Phillip L. | First Impressions
The man that helped us was very patient. THank youNORMAN C. | First Impressions
The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!Larry S. | Overall Experience
Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwingLAURA G. | First Impressions
The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjkKathleen K. | First Impressions
Excellently managed, great facility and location.Eric T. | First Impressions
Outstanding customer serviveBarry W. | Overall Experience
The lady that took care of my reservation and unhooking the trailer was very nice and helpful!Annelie L. | First Impressions
El cliente no dejó un comentario.Tenacity M. | First Impressions
El cliente no dejó un comentario.Tara G. | Overall Experience
The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .Marilyn D. | Overall Experience
Friendly and helpful staff.ETHAN Z. | First Impressions
El cliente no dejó un comentario.Julie L. | Overall Experience
So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connieconnie F. | First Impressions
I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.Jillian S. | Online Move In
El cliente no dejó un comentario.Jason G. | First Impressions
El cliente no dejó un comentario.Michael G. | First Impressions
Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.kelly r. | First Impressions
El cliente no dejó un comentario.Mallery F. | First Impressions
El cliente no dejó un comentario.Beryl F. | Overall Experience
El cliente no dejó un comentario.Kenny M. | First Impressions
El cliente no dejó un comentario.cheryl R. | First Impressions
Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.Trisha W. | Online Move In
Perfect location, loved first month free!!juanita h. | First Impressions
Everything was great . Nice clean and convenient facility.Stuart P. | First Impressions
I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!Samantha B. | Overall Experience
The team at this u-haul is great!Jefferson W. | Overall Experience
A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.Debbie M. | Overall Experience
We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.Mary A. | First Impressions
Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.rhonda m. | Overall Experience
El cliente no dejó un comentario.Kirsten K. | Overall Experience
El cliente no dejó un comentario.will b. | Overall Experience
Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Graciasmonty m. | First Impressions
I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!Michael W. | First Impressions
El cliente no dejó un comentario.Paul F. | First Impressions
I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.Abdul S. | Overall Experience
Clean facility, friendly & helpful staff.Cesar L. | First Impressions
Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.Theodore G. | First Impressions
Great experience!Andrea M. | Online Move In
Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.john a. | First Impressions
Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !Jan L. | First Impressions
have not moved yetBeryl F. | First Impressions
All of the staff were prompt and friendly. The store manager was especially accommodating and polite.michael b. | Overall Experience
The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.Shanley F. | Overall Experience
This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.Kelly O. | Overall Experience
Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.Amanda V. | Overall Experience
As good as it could be. Very satisfied.Gerald t. | Overall Experience
Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from themPascal C. | Overall Experience
Great placeKathleen D. | Overall Experience
The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.DAVID H. | First Impressions
Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.Adrienne G. | Overall Experience
They were very professional, extremely helpful, and they did an excellent job of explaining everythingDerek W. | First Impressions
Nice, clean, new facility. Well maintained and helpful staff.Karen A. | Overall Experience
My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.Paul C. | First Impressions
Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.Jason R. | Overall Experience
Most friendly place to rent from.rufus s. | Overall Experience
From the first contact I had with the manager until my final check out with the desk agent, I couldn't have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️Trish D. | Overall Experience
Excelente servicio al clienteRICHARD V. | Overall Experience
They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!Karen H. | First Impressions
The storage facility was spacious and the staff did everything they could to help ease the process!Geoffrey H. | Overall Experience
A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?Kai A. | Overall Experience
Very efficient staff, clean building and quick check out. All I could ask from a place.Clinton M. | Overall Experience
If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve doneJESSIE M. | Overall Experience
Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!evonne b. | Overall Experience
Quick and efficient check in process. Knowledgeable and pleasant staffLea D. | First Impressions
You and your team rock Callie.Patricia B. | Overall Experience
No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++Dawn S. | Overall Experience
Evan was very polite and helpful.Debora P. | First Impressions
Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.Russell R. | Overall Experience
Secure and well maintainedjean S. | Overall Experience
The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutesElisabeth M. | First Impressions
Great customer service. I won't use them again if I ever need a storage unit again.chris g. | Overall Experience
Super easy and fast process, friendly staffMadison S. | First Impressions
The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.Dardo R. | Overall Experience
This is the best storage facility I've ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.Carol E. | Overall Experience
I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.Michael B. | First Impressions
Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.Pascal C. | First Impressions
Great service, great facility.Lee R. | First Impressions
At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.Carol E. | Overall Experience
Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!colleen h. | Overall Experience
Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...Jeanie R. | Overall Experience
U-Haul could not have done better! Everyone was so kind and helpful.David S. | First Impressions
NingunoWilliam S. | First Impressions
UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.CHARLOTTE D. | Overall Experience
Thanks for the great service and the great place to store out things. Awesome!Amy J. | First Impressions
GraciasBrenda M. | Overall Experience
great in every way. Nicest storage unit on the planet.ken s. | Overall Experience
Staff was very helpful and friendly.ANTHONY B. | Overall Experience
Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.Angeline P. | First Impressions
Easy access and great customer service!Rachel R. | Overall Experience
Facilities we're very clean and staff was always professional, polite and more than competent.Eric S. | Overall Experience
Great serviceJULIE F. | Overall Experience
The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce KellyBruce K. | First Impressions
Calli was great, Thank you!Nell D. | Overall Experience
The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!terry w. | Overall Experience
The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facilityBruce L. | First Impressions
Very pleased with everything. Have already recommended and people using.donna s. | Overall Experience
This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.Alexandria G. | Overall Experience
There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.Wesley M. | Overall Experience
Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.Donna Y. | Overall Experience
Calli was very helpful, professional and accommodating of my needs. The facility is excellent.Karen A. | First Impressions
Wait time was a bit long, but overall am happy with the service and help I received.Rachel R. | First Impressions
You have excellent employees.Ryan F. | Overall Experience
Awesomedanielle t. | First Impressions
Exceptional customer service! Will recommend to friends and others!Jacob W. | First Impressions
Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.Colleen A. | Overall Experience
excellent customer servicedana b. | Overall Experience
Need more carts often not availableMARY D. | Overall Experience
¡Gracias!Gina C. | Overall Experience
Very helpful people and the facility was well organized.John W. | First Impressions
Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience hereRobert F. | Overall Experience
The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. ¡Gracias!April D. | Overall Experience
I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.MARY D. | First Impressions
This facility was immaculate and very well managed! I highly recommend it, if you need storage!shawn w. | Overall Experience
The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.Shelly C. | First Impressions
Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.William I. | First Impressions
Great communication and service.Randall B. | First Impressions
Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!KARI R. | First Impressions
The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!Alesha J. | Overall Experience
Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!SHERYLL G. | Overall Experience
Great job. Manager was amazingBrandon P. | First Impressions
Very pleased with service and facilities.donna s. | First Impressions
This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.Kirsten K. | First Impressions
Callie very knowledgeable and easy to talk with.Patricia B. | First Impressions
Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!Shawna C. | Overall Experience
Thorough and efficient. Very clean facility.Gerald t. | First Impressions
We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.melissa B. | Overall Experience
Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.Darrell F. | Overall Experience
Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.shawn w. | First Impressions
Great facility, heated and covered load/unload area is awesome. Very strong security system.Irene L. | Reservación
Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.Robert F. | Reservación
Very friendly and very helpful.Cassandra H. | Reservación
If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...trocel B. | Overall Experience
the best !!!!!mark j. | Overall Experience
What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!Karie J. | Overall Experience
EfficientAlexander M. | Overall Experience
The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.Dayle A. | Overall Experience
Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!DAVID H. | Overall Experience
Welcoming, professional, friendly and curious employeesSHERRIE P. | Reservación
Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!ashley w. | Reservación
Not pro rating monthly fees is not appreciated.Phyllis K. | Overall Experience
Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanksgene c. | Overall Experience
Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for useRobyn P. | Reservación
Excellent service from a very kind, professional individual.Karie J. | Reservación
Excellent service from a very kind, professional individual.Karie J. | Reservación
The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.trocel B. | Overall Experience
It was really nice and clean.Madison S. | Reservación
I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.Pat M. | Overall Experience
Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.Lauren O. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!