Comentarios del cliente para U-Haul Storage of Santa Clara

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Santa Clara

Grado total:

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Eric R. en

Grado:

Do your own safety inspections as the customers pay you enough already we don't need to do it for you. Thanks.

Michael A. en

Grado:

El cliente no dejó un comentario.

Donald E. en

Grado:

Great place...great trucks

Daniel L. en

Grado:

Keep vehicle gas tanks FULL so when customers are finished they can go to filling station and just fill it back up to FULL- that would take the guess work out gassing up the right amount-

Paul C. en

Grado:

My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.

Christine F. en

Grado:

El cliente no dejó un comentario.

Jason R. en

Grado:

Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.

Paula B. en

Grado:

El cliente no dejó un comentario.

Fran G. en

Grado:

El cliente no dejó un comentario.

Colt H. en

Grado:

Moving is a very stressful endeavor when moving your goods and the crew I dealt with at the counter and over the phone were very patient with this old veteran. Thank you for making my move an easy process !

ALAN M. en

Grado:

The customer service was exceptional!

Mark B. en

Grado:

The staff was every helpful.

rufus s. en

Grado:

Most friendly place to rent from.

John S. en

Grado:

El cliente no dejó un comentario.

Trish D. en

Grado:

From the first contact I had with the manager until my final check out with the desk agent, I couldn’t have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️

Sheryll G. en

Grado:

I've had storage units and rented trucks at this location many times. Callie does a wonderful job and runs a great business.

Rebecca F. en

Grado:

El cliente no dejó un comentario.

Jordan M. en

Grado:

I googled ‘u haul Eugene’ and this one came up almost last, which breaks my heart. This u haul is the only one worth going to! They have a ton of inventory, a helpful manager, and will do whatever it takes to keep the customer happy! I drive past 3 other u haul locations to go to this one for a reason!

Michael F. en

Grado:

El cliente no dejó un comentario.

michael S. en

Grado:

El cliente no dejó un comentario.

Scott R. en

Grado:

El cliente no dejó un comentario.

CHRISTINE C. en

Grado:

Nothing I was served with the utmost professionalism, courtesy by the staff members. A big thank you for Ken who was helpful and informative.

Beth P. en

Grado:

El cliente no dejó un comentario.

Bret J. en

Grado:

tried to rent a truck thru the app, but it didn't work, so i had to go inside to finish my check-out. Pretty big waste of time starting with the app, standing outside in 35 degree weather for 10 minutes, only to be "not approved". Will not use the app again. Customer service inside was fine though

Bradley G. en

Grado:

El cliente no dejó un comentario.

Steve M. en

Grado:

El cliente no dejó un comentario.

Tom Z. en

Grado:

none

Kirsten B. en

Grado:

Friendly and quick drop off was appreciated!

Robin H. en

Grado:

The only reason I would not recommend this location is that the customer's personal information is NOT kept in a PRIVATE location. The sales rep (who was nice) was required to take a picture of our driver's license with his personal cell phone to upload on uhaul's data base. Our driver's license was on his cell and I had to walk the rep. through process for deleting it out of his trash (which as we all know never really is deleted). This was very alarming. Hoping U-haul finds a way to secure customer information which is in fact secure for the customer!

ron W. en

Grado:

Excellent and knowledgeable personnel. Very helpful.

Harvey S. en

Grado:

El cliente no dejó un comentario.

Kelly M. en

Grado:

El cliente no dejó un comentario.

frank B. en

Grado:

nothing. the rental was easy to accomplish.

Ralph T. en

Grado:

Great service.

Joseph P. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

El cliente no dejó un comentario.

Bradley F. en

Grado:

El cliente no dejó un comentario.

Jordan M. en

Grado:

Fantastic service as always. Manager helped the customer in front of me get the exact heavy duty trailer from another store just to help. Amazing customer service!

Ceera B. en

Grado:

El cliente no dejó un comentario.

william B. en

Grado:

If I hadn't gone with u-haul a number of times before, I wouldn't be real comfortable with the process of "getting a truck to move'. When you reserve a truck, the rules change when you show up to "drive it to the project." I presume most insurance coverage covers truck rentals, for example, and the "pressure profit details" pop up like unwanted weeds... I (knowing the process) rented the truck and a hand truck, but there was NO RAMP on the truck I rented. I got told it was the only truck size without a ramp. How does that impress?

John S. en

Grado:

Nothing

TAMARA K. en

Grado:

El cliente no dejó un comentario.

Doug W. en

Grado:

El cliente no dejó un comentario.

RICHARD V. en

Grado:

Excellent Customer Service

Karen H. en

Grado:

They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!

Geoffrey H. en

Grado:

The storage facility was spacious and the staff did everything they could to help ease the process!

Kai A. en

Grado:

A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?

Clinton M. en

Grado:

Very efficient staff, clean building and quick check out. All I could ask from a place.

JESSIE M. en

Grado:

If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve done

evonne b. en

Grado:

Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!

Lea D. en

Grado:

Quick and efficient check in process. Knowledgeable and pleasant staff

Patricia B. en

Grado:

You and your team rock Callie.

Dawn S. en

Grado:

No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++

Debora P. en

Grado:

Evan was very polite and helpful.

Russell R. en

Grado:

Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.

jean S. en

Grado:

Secure and well maintained

Elisabeth M. en

Grado:

The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes

chris g. en

Grado:

Great customer service. I won't use them again if I ever need a storage unit again.

Madison S. en

Grado:

Super easy and fast process, friendly staff

Dardo R. en

Grado:

The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.

Carol E. en

Grado:

This is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.

Michael B. en

Grado:

I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.

Pascal C. en

Grado:

Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.

Lee R. en

Grado:

Great service, great facility.

Carol E. en

Grado:

At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

colleen h. en

Grado:

Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

Jeanie R. en

Grado:

Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

David S. en

Grado:

U-Haul could not have done better! Everyone was so kind and helpful.

William S. en

Grado:

None

CHARLOTTE D. en

Grado:

UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

Amy J. en

Grado:

Thanks for the great service and the great place to store out things. Awesome!

Brenda M. en

Grado:

Thank you

ken s. en

Grado:

great in every way. Nicest storage unit on the planet.

ANTHONY B. en

Grado:

Staff was very helpful and friendly.

Angeline P. en

Grado:

Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Rachel R. en

Grado:

Easy access and great customer service!

Eric S. en

Grado:

Facilities we're very clean and staff was always professional, polite and more than competent.

JULIE F. en

Grado:

Great service

Bruce K. en

Grado:

The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Nell D. en

Grado:

Calli was great, Thank you!

terry w. en

Grado:

The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

Bruce L. en

Grado:

The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

donna s. en

Grado:

Very pleased with everything. Have already recommended and people using.

Alexandria G. en

Grado:

This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Wesley M. en

Grado:

There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Donna Y. en

Grado:

Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Karen A. en

Grado:

Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Rachel R. en

Grado:

Wait time was a bit long, but overall am happy with the service and help I received.

Ryan F. en

Grado:

You have excellent employees.

danielle t. en

Grado:

Awesome

Jacob W. en

Grado:

Exceptional customer service! Will recommend to friends and others!

Colleen A. en

Grado:

Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

dana b. en

Grado:

excellent customer service

MARY D. en

Grado:

Need more carts often not available

Gina C. en

Grado:

Thanks!

John W. en

Grado:

Very helpful people and the facility was well organized.

Robert F. en

Grado:

Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here

April D. en

Grado:

The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!

MARY D. en

Grado:

I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.

shawn w. en

Grado:

This facility was immaculate and very well managed! I highly recommend it, if you need storage!

Shelly C. en

Grado:

The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.

William I. en

Grado:

Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.

Randall B. en

Grado:

Great communication and service.

KARI R. en

Grado:

Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!

Alesha J. en

Grado:

The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!

SHERYLL G. en

Grado:

Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!

Brandon P. en

Grado:

Great job. Manager was amazing

donna s. en

Grado:

Very pleased with service and facilities.

Kirsten K. en

Grado:

This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.

Patricia B. en

Grado:

Callie very knowledgeable and easy to talk with.

Shawna C. en

Grado:

Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!

Gerald t. en

Grado:

Thorough and efficient. Very clean facility.

melissa B. en

Grado:

We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.

Darrell F. en

Grado:

Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.

shawn w. en

Grado:

Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.

Irene L. en

Grado:

Great facility, heated and covered load/unload area is awesome. Very strong security system.

Robert F. en

Grado:

Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.

Cassandra H. en

Grado:

Very friendly and very helpful.

trocel B. en

Grado:

If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...

mark j. en

Grado:

the best !!!!!

Karie J. en

Grado:

What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!

Alexander M. en

Grado:

Efficient

Dayle A. en

Grado:

The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.

DAVID H. en

Grado:

Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!

SHERRIE P. en

Grado:

Welcoming, professional, friendly and curious employees

ashley w. en

Grado:

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Phyllis K. en

Grado:

Not pro rating monthly fees is not appreciated.

gene c. en

Grado:

Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks

Robyn P. en

Grado:

Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use

Karie J. en

Grado:

Excellent service from a very kind, professional individual.

Karie J. en

Grado:

Excellent service from a very kind, professional individual.

trocel B. en

Grado:

The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.

Madison S. en

Grado:

It was really nice and clean.

Pat M. en

Grado:

I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.

Lauren O. en

Grado:

Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.