Comentarios de los clientes para U-Haul Storage of Santa Clara

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Santa Clara

Clasificación general:

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BRIAN V.
Clasificación:

The last 26' truck I rented didn't have a knob for the door windo, difficult to roll up and down.

janice c. | Overall Experience |
Clasificación:

We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.

Shannon m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherie C.
Clasificación:

El cliente no dejó un comentario.

Kim C. | First Impressions |
Clasificación:

We drove a 26’ UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we’d have to move the contents of the 26’ truck through a door (maybe 36” wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a $13.00 lock order? Obviously things are different here because in Chicago we’d have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn’t know that it was important to tell us there was no 24 hr access & we’d have to unload a 26’ truck through a regular 36” walk thru door. On a brighter note...the 26’ truck was newer & drove wonderfully...so Thank you!

Katherine and tyler V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nicholas J. | First Impressions |
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El cliente no dejó un comentario.

Chaim H.
Clasificación:

I rushed to the location after 5 pm in an urgent need to get a tow trailer and the staff was amazing and provided excellent service. I can't thank them enough.

MAREVA C.
Clasificación:

Brandon was awesome 😊!! You run a tight ship. Just keep doing what you're doing. Thank you. When I need moving services again, I will come back to U-Haul. 👍

Larry S.
Clasificación:

Great service and no hassle return! A++++

McKenna Y.
Clasificación:

El cliente no dejó un comentario.

LESLIE S.
Clasificación:

El cliente no dejó un comentario.

Kent S.
Clasificación:

The team is amazing, and the range of services is fantastic. I am especially thankful for the climate-controlled storage facility, and would certainly appreciate a better system for parking trucks and trailers while dropping off/picking up stored items. In addition, there needs to be a better-marked area for customer parking that is separated from the truck/trailer parking area.

GAIL JEAN H.
Clasificación:

El cliente no dejó un comentario.

Garin R. | Online Move In |
Clasificación:

This storage is our favorite because it’s so clean!

mike M.
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El cliente no dejó un comentario.

Richard C.
Clasificación:

The employee that helped me was almost combative with the checkout. Serious lack of customer service skills.

Chelsea K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Geoffrey R.
Clasificación:

El cliente no dejó un comentario.

HOLLY S.
Clasificación:

El cliente no dejó un comentario.

david c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KAYLYNN M.
Clasificación:

El cliente no dejó un comentario.

Derek B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DAVID H.
Clasificación:

Employees were friendly and efficient. Getting in and out of the locations is extremely easy.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

JOSHUA H.
Clasificación:

It was a great trip. No conplaints.

KEVIN DEAN H.
Clasificación:

The young lady that helped me get the car trailer do the paperwork seem to really enjoy your job had great communication skills and was just very pleasant. The facility was amazing I've never seen a U-Haul please be so organized and look so incredible they should build more like this.

William S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MEGAN MCKENZIE L.
Clasificación:

The truck wasn't ready when we arrived.

Jordan M.
Clasificación:

Best uhaul ever! Amazing customer service!

DOLLENA DIANE S.
Clasificación:

Padlock didn't lock.

Collina B.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

El cliente no dejó un comentario.

Marcy S.
Clasificación:

Customer service is excellent!! Your people are knowledgeable and extremely helpful. I , like many people , have been having a hard time. They made my life so much better and my move ran very smooth. Thank you Marcy Schram

CYNTHIA F.
Clasificación:

El cliente no dejó un comentario.

Mike B.
Clasificación:

Super fast service both picking up and dropping off nice clean new trailer.

Sonya R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Scott R.
Clasificación:

Not applicable because we will not use Uhaul again. Due to the trailer being too small, a majority of items had to be put in the bed of our truck with only a few things being able to actually fit in the trailer. The queen sized bed, too big, 2nd piece of the sectional, too big, mattresses too big. We then had to drive from Marysville, WA to Eugene, OR in the FRICKIN RAIN due to 6443 Evergreen Way, Everett, WA 98203 mess up. I hope that rental that the manager sold out from under us was a good for him as it SUCKED for us.

dan B.
Clasificación:

You guys are great!

Eric T. | Overall Experience |
Clasificación:

Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.

ALBERT D.
Clasificación:

Nothing at all. This location is the best at all points of customer service and satisfaction!

James W.
Clasificación:

El cliente no dejó un comentario.

jerry p. | Overall Experience |
Clasificación:

The fact that you do not prorate move out time to me is thievery. I basically paid $90 for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another $90.

koll m. | Overall Experience |
Clasificación:

Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we needed

Randall D.
Clasificación:

El cliente no dejó un comentario.

Eugene J.
Clasificación:

Easy n, easy out.

Robert D.
Clasificación:

Employees did not know difference between provisional license and provisional permit.

Nick H.
Clasificación:

Keep up the great work!

BRUCE C.
Clasificación:

El cliente no dejó un comentario.

mike B.
Clasificación:

El cliente no dejó un comentario.

Katrina A.
Clasificación:

This store manager had the worst attitude, she was upset about something and taking it out on her employees and customers. Uhaul should train this store manager in customer service skills.

Leslie P.
Clasificación:

El cliente no dejó un comentario.

jeremy D.
Clasificación:

Brandon was very helpful. The credit card system was having problems so he had to manually enter my card info, even though I had put it into the reservation website, which took extra time.

Jack S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Julia L.
Clasificación:

El cliente no dejó un comentario.

Gary H.
Clasificación:

Always awesome there.

Scott B.
Clasificación:

I am not sure what you could do. The staff was friendly and helped with questions. The site is well taken care of. Thank you for a great experience

David S.
Clasificación:

I thought that Calie was great.

Roxanne C.
Clasificación:

El cliente no dejó un comentario.

MARK ANDREW L.
Clasificación:

El cliente no dejó un comentario.

Jared H.
Clasificación:

El cliente no dejó un comentario.

james G.
Clasificación:

El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Antrunetta H.
Clasificación:

El cliente no dejó un comentario.

SUSAN KAY T.
Clasificación:

El cliente no dejó un comentario.

WILLIAM HENRY Y. | First Impressions |
Clasificación:

Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.

louis W.
Clasificación:

Easy in and easy out. Keep doing what you are doing.

leah M.
Clasificación:

Thank u

Savanna F. | First Impressions |
Clasificación:

Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank you

Nathan W.
Clasificación:

El cliente no dejó un comentario.

ROBERT ARTHUR J.
Clasificación:

El cliente no dejó un comentario.

daron S.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

Excellent service!!

Maria T.
Clasificación:

I had a very good experience with your staff. Very polite and accommodating.

MIKE L.
Clasificación:

I rated the drop off poor because I had to go to 3 different u-haul locations to finally drop the darn trailer off. I was originally told I could drop it off at any location that was close to where we moved my daughter to in Eugene (5 blocks from University of Oregon). Yes, I did get a text message about the u-haul dealer on Oroyan, but this seemed so far out of the way for me. So, I went to a Neighbor Hood u-haul dealer near downtown and they couldn't take trailers. They sent me out to Springfield (4400 Franklin Blvd.) and u-haul there said I was set up to return it to the u-haul dealer on Oroyan Street and they would not let me drop it off at the Springfield site. So after about 45 mins and 25 miles I finally dropped it off at the u-haul dealer on Ooryan Street. I told the serviceman that Springfield (4400 Franklin Blvd.) wouldn't let me drop it off and he thought they should have allowed it. This guy was nice and did a good job. Again, though, what kind of customer service was this that I received at the Springfield site????

Heidi B.
Clasificación:

El cliente no dejó un comentario.

ROGER E.
Clasificación:

Evan and Justin are two customer service professionals.

Christian B.
Clasificación:

I had a drop off station 2 blocks away from me.i had to drive 9 miles in traffic.

Lisa S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Iryne T.
Clasificación:

El cliente no dejó un comentario.

Rodney R. | First Impressions |
Clasificación:

You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.

Tracy C. | Overall Experience |
Clasificación:

Not enough carts and too many people trying to use one elevator,

shawn O.
Clasificación:

Having trucks in Seattle for one this trip was one problem after another. I had to drive from Eugene Oregon to port Orchard to even get a truck to haul my home goods from port of Seattle. This was my second trip same size only extra was a dolly and it cost almost three times as much as the last and no one seemed like that was a surprise. When I attempted to fuel up to the half way point fuel gauge stuck until it was an eighth from full. Like I said one thing after another

PATRICK AARON S.
Clasificación:

Quick, helpful, and professional.

becky W.
Clasificación:

The store location & store itself is great. Very nice store, very clean and lots of inventory available when we needed a truck. The negative for us was the link provided to us to check your vehicle in & out. You have to jump through a few hoops to get to the part of uploading a photo (to show/confirm the mileage of the truck) and the upload process didn't work. Therefore not allowing you to continue confirming your vehicle. Same with when checking it back in. So bottom line....the link you send to customers needs fixing!

Allan B.
Clasificación:

El cliente no dejó un comentario.

Tamie H.
Clasificación:

El cliente no dejó un comentario.

Joseph F.
Clasificación:

El cliente no dejó un comentario.

LANCE LEE F.
Clasificación:

El cliente no dejó un comentario.

tammie W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

rachel b. | Overall Experience |
Clasificación:

I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!

Thomas K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RENEE LEFEVRE B.
Clasificación:

Be more sensitive to COVID concerns in handling drivers license, use of pens, etc. It wasn't apparent that you are taking precautions, cleaning stylus between customers, being careful in handling drivers license with your hands to prevent spread of COVID Needed more staff to help

Kristin C. | Overall Experience |
Clasificación:

This facility was extremely clean and we were very pleased with the security features.

John F. | First Impressions |
Clasificación:

kevin is awesome

CARL LEE B.
Clasificación:

El cliente no dejó un comentario.

JAMES STANLEY EM L.
Clasificación:

A+

Mark S.
Clasificación:

El cliente no dejó un comentario.

jim J.
Clasificación:

Wanted a pickup. This is the third time I wanted a pickup and had to take a cube van. Windows was very dirty.

Frank S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Madelyn H. | First Impressions |
Clasificación:

Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents well

Marcy S.
Clasificación:

Everyone who works here is awesome. Very helpful especially in stressful times!!

Nolan S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ann M.
Clasificación:

The pads and dolly took up space in our truck that we could have used. Truck broke down and we got compensated time but not the milage to take truck back and then return to our house nor did we get compensated for the bad gas milage and gas that it took to return truck. Also u changed location on us and charged us more for milage and time

Kimberly M. | First Impressions |
Clasificación:

Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thin

Shawn D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KENNETH M.
Clasificación:

El cliente no dejó un comentario.

RANDY P.
Clasificación:

El cliente no dejó un comentario.

dan B.
Clasificación:

El cliente no dejó un comentario.

Brian W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOEL L.
Clasificación:

Include a ramp with your 10 foot trucks

Terese K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Julie A.
Clasificación:

El cliente no dejó un comentario.

linnea H.
Clasificación:

El cliente no dejó un comentario.

DAVID G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LUCAS L.
Clasificación:

El cliente no dejó un comentario.

Evan P.
Clasificación:

The staff were great. Very helpful.

Holley G.
Clasificación:

El cliente no dejó un comentario.

Mary M.
Clasificación:

Nothing to improve! Excellent and friendly service!

Marisa H.
Clasificación:

El cliente no dejó un comentario.

Suzanne R.
Clasificación:

No improvements needed. They always have what I need to rent each time. Easy access to the facility, and great staff working there.

Garrett B.
Clasificación:

El cliente no dejó un comentario.

PAMELA F.
Clasificación:

El cliente no dejó un comentario.

Heidi B.
Clasificación:

Great staff!

LAURA G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RACHELLELYNN W.
Clasificación:

Staff was fantastic-helpful and knowledgeable.

Debra W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dayna C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Valerie N. | First Impressions |
Clasificación:

Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.

Pamela M. | First Impressions |
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El cliente no dejó un comentario.

eric N.
Clasificación:

El cliente no dejó un comentario.

Linda D.
Clasificación:

El cliente no dejó un comentario.

Linda H.
Clasificación:

Very professional staff. Moving is of course stressful and Uhaul staff helps to keep the move less stressful. Thank you so much. Also, the location is awesome.

Linda H.
Clasificación:

I could not ask for better service. Polite, professional and friend.

Robyn L. | Overall Experience |
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I thought the facility was well run and the staff was very enjoyable to work with on any problems.

robin g. | Overall Experience |
Clasificación:

Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experience

Clarence W.
Clasificación:

More people working the serve clients.

Brooke T. | First Impressions |
Clasificación:

Staff were wonderful!

James M.
Clasificación:

El cliente no dejó un comentario.

Camille P. | Overall Experience |
Clasificación:

I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.

Ole H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jacquelynn O. | Overall Experience |
Clasificación:

We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn’t get everything out with the 26’ truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.

Joshua M. | Overall Experience |
Clasificación:

Reasonably priced and very clean, secure, accessible storage facility.

Terese K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

melissa s. | Overall Experience |
Clasificación:

Cali was very helpful and polite but the nen there are rude very rude

Krysten G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brye R. | First Impressions |
Clasificación:

The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experience

david c. | First Impressions |
Clasificación:

The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.

Christopher B. | First Impressions |
Clasificación:

Staff were amazing

Andrea M. | First Impressions |
Clasificación:

Your staff has amazing customer service. Keep up the great work.

juanita h. | Overall Experience |
Clasificación:

Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!

Shawn H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tracy C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jacquelynn O. | First Impressions |
Clasificación:

Absolutely top notch! This is hands down both the best storage facility we have ever used (and we’ve had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.

hannah h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Staci F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

connie F. | Overall Experience |
Clasificación:

Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fuller

christana P. | Overall Experience |
Clasificación:

Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.

Danelle R. | Overall Experience |
Clasificación:

The recycling area was genius. I think more places should do that!

Tenacity M. | Overall Experience |
Clasificación:

They made moving and storage easy:)

larry b. | First Impressions |
Clasificación:

good place to store belongings

Terry W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stuart P. | Overall Experience |
Clasificación:

Great storage facility. It served our needs very well.

victoria g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Phillip L. | First Impressions |
Clasificación:

Calli made the selection and check-in/set up very easy and simple.

NORMAN C. | First Impressions |
Clasificación:

The man that helped us was very patient. THank you

Larry S. | Overall Experience |
Clasificación:

The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!

LAURA G. | First Impressions |
Clasificación:

Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwing

Kathleen K. | First Impressions |
Clasificación:

The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjk

Eric T. | First Impressions |
Clasificación:

Excellently managed, great facility and location.

Barry W. | Overall Experience |
Clasificación:

Outstanding customer servive

Annelie L. | First Impressions |
Clasificación:

The lady that took care of my reservation and unhooking the trailer was very nice and helpful!

Tenacity M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tara G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marilyn D. | Overall Experience |
Clasificación:

The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .

ETHAN Z. | First Impressions |
Clasificación:

Friendly and helpful staff.

Julie L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

connie F. | First Impressions |
Clasificación:

So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connie

Jillian S. | Online Move In |
Clasificación:

I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.

Jason G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kelly r. | First Impressions |
Clasificación:

Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.

Mallery F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Beryl F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kenny M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

cheryl R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Trisha W. | Online Move In |
Clasificación:

Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.

juanita h. | First Impressions |
Clasificación:

Perfect location, loved first month free!!

Stuart P. | First Impressions |
Clasificación:

Everything was great . Nice clean and convenient facility.

Samantha B. | Overall Experience |
Clasificación:

I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!

Jefferson W. | Overall Experience |
Clasificación:

The team at this u-haul is great!

Debbie M. | Overall Experience |
Clasificación:

A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.

Mary A. | First Impressions |
Clasificación:

We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.

rhonda m. | Overall Experience |
Clasificación:

Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.

Kirsten K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

will b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

monty m. | First Impressions |
Clasificación:

Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Thank you

Michael W. | First Impressions |
Clasificación:

I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!

Paul F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Abdul S. | Overall Experience |
Clasificación:

I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.

Cesar L. | First Impressions |
Clasificación:

Clean facility, friendly & helpful staff.

Theodore G. | First Impressions |
Clasificación:

Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.

Andrea M. | Online Move In |
Clasificación:

Great experience!

john a. | First Impressions |
Clasificación:

Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.

Jan L. | First Impressions |
Clasificación:

Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !

Beryl F. | First Impressions |
Clasificación:

have not moved yet

michael b. | Overall Experience |
Clasificación:

All of the staff were prompt and friendly. The store manager was especially accommodating and polite.

Shanley F. | Overall Experience |
Clasificación:

The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.

Kelly O. | Overall Experience |
Clasificación:

This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.

Amanda V. | Overall Experience |
Clasificación:

Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.

Gerald t. | Overall Experience |
Clasificación:

As good as it could be. Very satisfied.

Pascal C. | Overall Experience |
Clasificación:

Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from them

Kathleen D. | Overall Experience |
Clasificación:

Great place

DAVID H. | First Impressions |
Clasificación:

The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.

Adrienne G. | Overall Experience |
Clasificación:

Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.

Derek W. | First Impressions |
Clasificación:

They were very professional, extremely helpful, and they did an excellent job of explaining everything

Karen A. | Overall Experience |
Clasificación:

Nice, clean, new facility. Well maintained and helpful staff.

Paul C. | First Impressions |
Clasificación:

My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.

Jason R. | Overall Experience |
Clasificación:

Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.

rufus s. | Overall Experience |
Clasificación:

Most friendly place to rent from.

Trish D. | Overall Experience |
Clasificación:

From the first contact I had with the manager until my final check out with the desk agent, I couldn’t have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️

RICHARD V. | Overall Experience |
Clasificación:

Excellent Customer Service

Karen H. | First Impressions |
Clasificación:

They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!

Geoffrey H. | Overall Experience |
Clasificación:

The storage facility was spacious and the staff did everything they could to help ease the process!

Kai A. | Overall Experience |
Clasificación:

A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?

Clinton M. | Overall Experience |
Clasificación:

Very efficient staff, clean building and quick check out. All I could ask from a place.

JESSIE M. | Overall Experience |
Clasificación:

If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve done

evonne b. | Overall Experience |
Clasificación:

Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!

Lea D. | First Impressions |
Clasificación:

Quick and efficient check in process. Knowledgeable and pleasant staff

Patricia B. | Overall Experience |
Clasificación:

You and your team rock Callie.

Dawn S. | Overall Experience |
Clasificación:

No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++

Debora P. | First Impressions |
Clasificación:

Evan was very polite and helpful.

Russell R. | Overall Experience |
Clasificación:

Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.

jean S. | Overall Experience |
Clasificación:

Secure and well maintained

Elisabeth M. | First Impressions |
Clasificación:

The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes

chris g. | Overall Experience |
Clasificación:

Great customer service. I won't use them again if I ever need a storage unit again.

Madison S. | First Impressions |
Clasificación:

Super easy and fast process, friendly staff

Dardo R. | Overall Experience |
Clasificación:

The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.

Carol E. | Overall Experience |
Clasificación:

This is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.

Michael B. | First Impressions |
Clasificación:

I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.

Pascal C. | First Impressions |
Clasificación:

Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.

Lee R. | First Impressions |
Clasificación:

Great service, great facility.

Carol E. | Overall Experience |
Clasificación:

At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

colleen h. | Overall Experience |
Clasificación:

Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

Jeanie R. | Overall Experience |
Clasificación:

Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

David S. | First Impressions |
Clasificación:

U-Haul could not have done better! Everyone was so kind and helpful.

William S. | First Impressions |
Clasificación:

None

CHARLOTTE D. | Overall Experience |
Clasificación:

UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

Amy J. | First Impressions |
Clasificación:

Thanks for the great service and the great place to store out things. Awesome!

Brenda M. | Overall Experience |
Clasificación:

Thank you

ken s. | Overall Experience |
Clasificación:

great in every way. Nicest storage unit on the planet.

ANTHONY B. | Overall Experience |
Clasificación:

Staff was very helpful and friendly.

Angeline P. | First Impressions |
Clasificación:

Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Rachel R. | Overall Experience |
Clasificación:

Easy access and great customer service!

Eric S. | Overall Experience |
Clasificación:

Facilities we're very clean and staff was always professional, polite and more than competent.

JULIE F. | Overall Experience |
Clasificación:

Great service

Bruce K. | First Impressions |
Clasificación:

The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Nell D. | Overall Experience |
Clasificación:

Calli was great, Thank you!

terry w. | Overall Experience |
Clasificación:

The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

Bruce L. | First Impressions |
Clasificación:

The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

donna s. | Overall Experience |
Clasificación:

Very pleased with everything. Have already recommended and people using.

Alexandria G. | Overall Experience |
Clasificación:

This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Wesley M. | Overall Experience |
Clasificación:

There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Donna Y. | Overall Experience |
Clasificación:

Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Karen A. | First Impressions |
Clasificación:

Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Rachel R. | First Impressions |
Clasificación:

Wait time was a bit long, but overall am happy with the service and help I received.

Ryan F. | Overall Experience |
Clasificación:

You have excellent employees.

danielle t. | First Impressions |
Clasificación:

Awesome

Jacob W. | First Impressions |
Clasificación:

Exceptional customer service! Will recommend to friends and others!

Colleen A. | Overall Experience |
Clasificación:

Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

dana b. | Overall Experience |
Clasificación:

excellent customer service

MARY D. | Overall Experience |
Clasificación:

Need more carts often not available

Gina C. | Overall Experience |
Clasificación:

Thanks!

John W. | First Impressions |
Clasificación:

Very helpful people and the facility was well organized.

Robert F. | Overall Experience |
Clasificación:

Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here

April D. | Overall Experience |
Clasificación:

The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!

MARY D. | First Impressions |
Clasificación:

I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.

shawn w. | Overall Experience |
Clasificación:

This facility was immaculate and very well managed! I highly recommend it, if you need storage!

Shelly C. | First Impressions |
Clasificación:

The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.

William I. | First Impressions |
Clasificación:

Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.

Randall B. | First Impressions |
Clasificación:

Great communication and service.

KARI R. | First Impressions |
Clasificación:

Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!

Alesha J. | Overall Experience |
Clasificación:

The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!

SHERYLL G. | Overall Experience |
Clasificación:

Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!

Brandon P. | First Impressions |
Clasificación:

Great job. Manager was amazing

donna s. | First Impressions |
Clasificación:

Very pleased with service and facilities.

Kirsten K. | First Impressions |
Clasificación:

This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.

Patricia B. | First Impressions |
Clasificación:

Callie very knowledgeable and easy to talk with.

Shawna C. | Overall Experience |
Clasificación:

Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!

Gerald t. | First Impressions |
Clasificación:

Thorough and efficient. Very clean facility.

melissa B. | Overall Experience |
Clasificación:

We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.

Darrell F. | Overall Experience |
Clasificación:

Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.

shawn w. | First Impressions |
Clasificación:

Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.

Irene L. | Reservation |
Clasificación:

Great facility, heated and covered load/unload area is awesome. Very strong security system.

Robert F. | Reservation |
Clasificación:

Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.

Cassandra H. | Reservation |
Clasificación:

Very friendly and very helpful.

trocel B. | Overall Experience |
Clasificación:

If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...

mark j. | Overall Experience |
Clasificación:

the best !!!!!

Karie J. | Overall Experience |
Clasificación:

What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!

Alexander M. | Overall Experience |
Clasificación:

Efficient

Dayle A. | Overall Experience |
Clasificación:

The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.

DAVID H. | Overall Experience |
Clasificación:

Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!

SHERRIE P. | Reservation |
Clasificación:

Welcoming, professional, friendly and curious employees

ashley w. | Reservation |
Clasificación:

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Phyllis K. | Overall Experience |
Clasificación:

Not pro rating monthly fees is not appreciated.

gene c. | Overall Experience |
Clasificación:

Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks

Robyn P. | Reservation |
Clasificación:

Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use

Karie J. | Reservation |
Clasificación:

Excellent service from a very kind, professional individual.

Karie J. | Reservation |
Clasificación:

Excellent service from a very kind, professional individual.

trocel B. | Overall Experience |
Clasificación:

The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.

Madison S. | Reservation |
Clasificación:

It was really nice and clean.

Pat M. | Overall Experience |
Clasificación:

I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.

Lauren O. | Overall Experience |
Clasificación:

Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.

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