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Ladonnia D. | Overall Experience
Customer Reviews for U-Haul Storage of Saint Joseph
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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This storage unit had all the space we needed both in units and in unloading space. It would be convenient to have the check in on site instead of two blocks up the road, and larger drive up units would have been our preference instead of multiple smaller units. BUT, the owner was very helpful and kind, the facilities were spotless. It's super convenient location and access. Highly recommend for storage!
Megan G. | First ImpressionsThe staff at the st Joseph uhaul we’re wonderful!
Sally T. | First ImpressionsWasn't able to move in without meeting with someone. Don't advertise that if it's not possible.
Whitney F. | Online Move InThe lock we were sold didn't work. Someone told me there this was a common problem. We had some issues opening and closing the locker. Other than that, the staff was accommodating and friendly.
Eric S. | Overall ExperienceBest moving experience ever....
lisa B. | First ImpressionsI will say answering the phones is NOT there string suit. You can never get ahold of anyone at the local office.
whittney c. | Overall ExperienceThe building was marked incorrectly. It made it a little confusing.
Nels F. | First ImpressionsIts a perfect place for me to store my things.. only downside was the message said it came with a lock and it didn't... I had to purchase one
Thea H. | Online Move InThere was only one worker at the storage place. He was really busy sent us to tow different units that were already taken so had to drive back twice to location and finally the third unit was open.
Angelo V. | First ImpressionsThe only complaint is I paid my rent every month and when I went to move out there was a lock on my locker preventing me from moving out I was close to closing time and had to get a staff member do you unlock it for me. The other thing when I moved outI notified U-Haul that I was out of my unit no one inspected it or check me out because I got a reminder to pay my rent the following month. Otherwise the facility is nice secure clean and I would use it again
Paul B. | Overall ExperienceThe guy was great help but i was gave a unit that wasnt available and then they switched and the new had some stuff still in it
Christina B. | First Impressions👍
DeeAnna D. | Overall Experienceworst experience of my life. will never use UHAUL again
Jennifer C. | Overall ExperienceAfter a big issue with my reservation, we finally settled on an alternative solution.
Trudie H. | First ImpressionsWhen I went to rent the unit their computers were down so it took a day longer to get done. The lights in my row were constantly out. So I had to move stuff with a flashlight often times.
Skylar R. | Overall ExperienceI think his name was Ricky, did a great job helping me!
Mark R. | First ImpressionsVery good for security, climate control , and fire protection, etc. Will consider in the future
Donald S. | Overall ExperienceLove the units I got, very convenient!
vikki b. | First ImpressionsThe staff in the store were completely unhelpful. I waited for 30 minutes for them to tell me that I didn't need to check out after moving out of my unit when it turned out I did. Now you're wanting more money when I tried to check out and was given incorrect information and it's almost impossible to reach someone at the actual store.. somehow calls get diverted to their general call center and you'll wait on hold forever on that too. I'll never use uhaul again.
Lindsey T. | Overall ExperienceHad a few issues with Manager Rick we tried to resolve them
linda d. | Overall ExperienceThe 2 storage units they gave belong to someone else,they already had locks on them,then by time no storage units available,that I needed,then had to go to red ot and get unit which put us behind about 2hrs
Debra T. | Overall ExperienceEverything went great.
Kristy K. | Overall ExperienceI will never turn to uhaul again. I wanted 1 unit they gave me 2 didn't even tell me what they did. I spent countless hours on the phone trying to get the issue straightened out. Never recied a call as I was promised on 4 different occasions. So no I'd never recommend uhaul to anyone & I will never use uhaul again.
Mark W. | Overall ExperienceLoved the service from beginning to end thank you for making my move was smooth
DAVID M. | First ImpressionsOriginally, I rented a unit online and was told there would be a free lock in my unit. I loaded my inventory and went to the storage unit to find there was no lock so I had to haul everything back home. I tried to contact the Uhaul phone number 3 different times and after sitting on the phone for 45 minutes plus every time I never got to talk to anyone. Customer service contact really needs to change. That is terrible customer service. It is ridiculous that I can't call my local office and get this taken care of. After visiting the local office in person (twice), I finally got a lock and a unit closer to the door which I wanted but couldn't pick when reserving online. Now, I have paid for this unit for a full week without being able to use it. Terrible customer service so far!
Kimberly A. | Online Move InThe restroom were not very clean. 2 out of the 3 stalls were dirty; might even have been plugged. They definitely weren't flushed. Other than that it was a nice, clean storage facility and easily accessible. I would recommend this place.
KATHY A. | First ImpressionsNot storage related, however the truck was awful. I've used the truck rentals several times and have never had a problem with the truck. This time was very different. The cluster was cracked horribly, the key got stuck in the ignition, the steering wheel was all over the place, the window turner was missing, and it drove like it didn't have much power.
Carrie M. | Online Move InStaff was friendly and helpful
linda d. | First ImpressionsEVERYONE ! that works at this location is Very polite and helpful 10 out of 10 i would litterly have to say if someone left a bad review on this place they themselves were just having a bad time and it had nothing to do with the customer service at this location !! Great job yall !
Jacob A. | Overall ExperienceIt was not made clear that my free lock would be inside the unit and it did not make it clear that I would need a knife or scissors to break the ziplock tie that was on the storage unit before I could get into it. Other than that, it was clean and easy to get into.
Cherie H. | Online Move InSomeone had parked their massive UHAUL truck blocking both of the doors to the drive in area. I had to park outside and deal with the cold to get moved in. Luckily I was just putting my lock on it and wasn't bringing in boxes. I will wait until another time when there isn't someone very rudely blocking the doors. There was no one to be found, the truck seemed abandoned but then later when I drove by it was gone. Please put. up signs or something so people know not to block those garage doors.
Emily B. | Online Move InThe facility was very nice both inside and out. I would wholly recommend it to anyone needing to store their precious items. Thanks for a very good experience.
John G. | Overall ExperienceHad great assistance in getting what I needed. Shown sizes of storage unit. Visual so much better. Easy location for office & unit. I was so very tired, but staff was so helpful. I so appreciate all of you. Thx, Ricky, Anna, and Joseph.
Kathy E. | First ImpressionsEverything was well organized and well kept. All of the people at U-Hall were very helpful. A pleasant experience overall.
John G. | First ImpressionsRicky made the whole process fast and easy. He really cares about customer satisfaction.
Michael D. | First ImpressionsI had previously left a negative review for this facility, but Ricky reached out to me and made it right. I would not hesitate to use this facility again.
Cliff C. | Overall ExperienceThe storage facility is extremely clean and secure. It's quite a walk to my unit, but I appreciate the use of the free push carts. I did experience an huge problem while trying to access my unit through the online check in. The people that I spoke with on the phone weren't helpful at all. I sat in front of the storage facility for an hour on the phone, trying to get help checking in to my unit. I was paying my movers $100 an hour, as they sat in the parking lot waiting with me. I literally, had to drive to the local UHaul truck rental facility on north Belt in St. Joseph, MO to ask for help. A young lady named Joanie Higgins was an enormous help. She knew exactly how to get me checked in to my storage unit. She was kind and very efficient.
Sandy O. | First ImpressionsAlso the uhaul location on the north belt hwy in St joseph Mo was great to work with outlet
mike v. | First ImpressionsRicky has been fantastic, and I highly recommend both the storage facility as well as the truck rental and supplies ! GREAT Experience !
Michael W. | First Impressions