Customer Reviews for U-Haul Storage of Romeo

1,276 comentarios

12750 31 Mile Rd   Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)

(586) 336-9999

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(586) 336-9999

12750 31 Mile Rd
Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jamie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

GLENN ALLAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS JOSEPH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley R. 
Clasificación:
5.0

Al was just great

Esmeralda A. 
Clasificación:
1.0

The trailer leaked and ruined our furniture. The drop off website did not work and we spent over an 1hr trying to drop it off. Very frustrating.

Al F. 
Clasificación:
5.0

Staff was amazing, knowledgeable, and helpful.

David M. 
Clasificación:
5.0

Good job

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
2.0

Location was closing at 7:00 pm. Went there to drop truck off at 6:30 pm, Person at desk said they do not accept rental in after 6;00 pm. So you have to check out on line. She was sitting there doing nothing! After moving and having many things going on that is not something the customer should have to do when the rental is returned in working hours!

Mike W. 
Clasificación:
2.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
4.0

Could have provided help disconnecting, I am 74 years old.

Lawrence S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

The employee working at the location was very helpful. She was very informed and was able to provide the assistance I required. I was very impressed by the level of customer service.

Greg G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

The agent helping us was so nice and helpful.

Ron E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

Staff extremely helpful. Facility very best and clean. Check out went quickly.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Employee that assisted was very friendly and helpful

John M. 
Clasificación:
5.0

Great facility, excellent staff!

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
5.0

Keep up the friendly and helpful service! A wonderful experience!

Nico S. 
Clasificación:
5.0

My only concern was the mileage allocated for a 325 mile move was 345, it did not allow for detours on a always under construction I75.

Angela S. 
Clasificación:
5.0

Nada

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel F. 
Clasificación:
4.0

Truck leaked rain onto my recliner, it was soaked on the arm.

Albert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jon c.  |  Overall Experience 
Clasificación:
3.0

Same as above- gas was at 1/2 full when I dropped of but did not receive a credit for the overage.

Iris V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Didn't need a 15 foot truck, I ordered a 10 foot truck to save on fuel. Truck says that it's designed for fuel efficiency but the way it's configured with no cruise control and tow haul on at start are both fuel eaters.

RICHARD R. 
Clasificación:
3.0

The vehicle is in need of maintenance. Oil light on, didn't not start or run smoothly and stalled out more than a few times.

MICHAEL M. 
Clasificación:
5.0

Easy to rent. Friendly service from team member. Happy there was a vacancy in the size I needed. Gracias ☺️

jon c.  |  First Impressions 
Clasificación:
1.0

Had problem getting ahold of the GM for several weeks

Destiny R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Stephanie was very knowledgeable and answered all questions and I had a lot of them

John L.  |  First Impressions 
Clasificación:
5.0

Great experience and so helpful!!!!!! I'm very glad I chose U-Haul for my storage unit!!!

vanessa v.  |  First Impressions 
Clasificación:
2.0

Parking lot and walkway icy. Didn't salt.. my wife fell on walk way going back to car.. told attendant seemed in concerned. Gave me a key to a truck that the battery was dead in.

TIMOTHY NEAL Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY WALTER J. 
Clasificación:
2.0

We were charged an after hours service fee of $20.00 because we dropped the unit off 12 minutes before you opened. $25.00 cleaning fee when we blew the truck out with a blower. I assume they wanted us to wash the normal dirt prints out of the inside? it was 4 degrees ... We rented a unit the same day from another location with zero issues and were very happy

Jack R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Very good service and efficient return process,

MICHAEL ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

george M. 
Clasificación:
5.0

Personnel were great, process simple, equipment fine. I will use again.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
3.0

I was told that I could purchase pads and blankets and ordered them when I placed my order. When I arrived at the store for pick-up there were none. I had to return home to pick up protective blankets for the move of the furniture.

John W. 
Clasificación:
5.0

The facility, your employee, and the equipment were fantastic with only one downside to the whole experience. The process to secure a 5x7 trailer leaves a lot to be desired.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID FRANK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
3.0

The tail lights weren't working right and it was really dangerous

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH K.  |  First Impressions 
Clasificación:
5.0

I did not receive all the information about the insurance part of the rental. I was told I did not have to take that when in fact I did.

Michelle a.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jason Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON LEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAYA-KUMAR M. 
Clasificación:
2.0

The lady who was working was rude.

DANIEL ROBERT-DU K. 
Clasificación:
5.0

The lock box for key drop off would not open with the combination I was given so I had to just put them in the key drop slot in the door.

JOSEPH ROBERT M. 
Clasificación:
2.0

Truck was not clean and had mechanical issues. Driver door seal was also malfunctioning as the wind noise was very loud. The check in process was slow and took 30 minutes

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNA LYNN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

They went above and beyond to ensure everything was done correctly. I have rented trailers from U-Haul several times, but I have never had someone hook up to my vehicle to test my connector for the lights.

SCOTT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS JOSEPH S. 
Clasificación:
3.0

Very hard to park at building. Then you are given a map on where to return trailer

Raymond D. 
Clasificación:
3.0

Pick up was delayed, but was advised the individual assigned to 'open' location suffered a flat tire.

JAMES WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NENCHO PATRICK T. 
Clasificación:
5.0

The woman at the counter was not very happy. She was very helpful, but seems like she was mad about something.

SABRINA ANN L. 
Clasificación:
5.0

the only question i had was could I leave my vehicle at the rental location - and the the answer was yes - you may put that information in the rental process

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P.  |  First Impressions 
Clasificación:
5.0

When initiating a reservation on your website, only after I go through the entire process, denying all the extras that are offered, do I find out the unit I want is not available. That's frustrating. Thank you

RAYMOND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

I forgot the young lady's name that works there but she is an outstanding employee don't you ever lose her!!!!

David D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james w.  |  First Impressions 
Clasificación:
2.0

I specifically told the agent that we needed to transport 2 LARGE sofas and we needed a vehicle large enough to do so. We ended up with a van that wasn't anywhere near large enough and struggle mightily to get them in. We would've gladly paid more and picked up a box van.

CLAUDE ALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN MARIE J.  |  First Impressions 
Clasificación:
4.0

The people are nice and I liked the service. They charged me for gas. I positively turned it in with more gas than it had when I picked it up. The gas gage was not full when I picked it up. Hard to explain here in writing. Money is not the problem it's the idea of the way it's done. Nobody does there job right anymore. Very 

ROBERT STANTON P. 
Clasificación:
5.0

Extraordinario servicio al cliente

ROBERT STANTON P. 
Clasificación:
4.0

Some body damage was not identified with "X" stickers sand could not be indicated on the prescribe checkout.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariano B.  |  Overall Experience 
Clasificación:
3.0

Drop off signs don't match customer service.

STEVEN ARTHUR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD RALPH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID RUSSELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
5.0

The staff is extremely helpful. I enjoyed my experience. Gracias.

MONA D. 
Clasificación:
5.0

The guys were amazing, efficient, professional and friendly!

GLORIA CAROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reeder S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody M. 
Clasificación:
5.0

You guys did great. Good job!

Irvine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  First Impressions 
Clasificación:
1.0

The staff here (one of there female employees I did not get the name of) was very rude, not helpful, and made me never want to use Uhaul again!

BENJAMIN DONALD W. 
Clasificación:
3.0

I was suppose to pick up the trailer at the Rochester Hills location. 2 days before my pick up date they called and said they did not have a trailer at Rochester I had to pick up at Washington, MI location 20 miles from my house. This was very inconvenient for me but I had already made arrangements that I could not change.

CHARLES JOSEPH A. 
Clasificación:
5.0

Stephanie at the U-Haul Storage of Romeo went beyond the call to help us out. I appreciated her understanding and for her accommodating our needs. Gracias

Scott S.  |  First Impressions 
Clasificación:
5.0

Nothing from my experience.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES JOSEPH K. 
Clasificación:
5.0

Great location, easy to store, hassle free

Brian K.  |  Online Move In 
Clasificación:
5.0

Used many times over the years...Never a complaint. Place was great every time I used their services and facility.

timothy d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANNE MARIE W. 
Clasificación:
1.0

The location was ok the kid behind the counter gave me all incorrect information and when I purchased the insurance everything I was told was false. I would NEVER recommend uhaul to anyone or EVER use them again. I will make sure to post this to all my social media and have all my friends do the same. I HATE being LIED to and SCAMMED which is what I feel has happened.

RICHARD SAAD A. 
Clasificación:
1.0

I never saw it , didn't need it. never entered your gates.and couldn't get any refund, no I will never recommend. all answers are no because I had to respond to continue

DIANE MARIE M.  |  Overall Experience 
Clasificación:
4.0

The truck was dusty and had dirty marks on it so it did not appear to me to be cleaned but then I found out after that they are sanitized. So it may have looked dirty in my opinion but it was sprayed with sanitizer spray. The other issue we had was how hard it was Duo lift and pull down the back door. Even using my weight (over 200lbs. to pull it down was not enough. It took two people to open and close the cargo door properly. Other than that, it was easy to drive. I do not understand why the trucks are not completely filled in the gas tank. I would think it would be easier to refill knowing that you are just filling it up to full. Perhaps there is something I don't know? I was a hair off from the starting point of the gas gauge, that I still got charged for the gas being well below the fill amount. I guess live and learn. Next time, I will take a photo of the gas gauge before using it. I used the online check in, but it was a little confusing at first.

Jaclyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DINA MARIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIVIESH SURYAKAN P. 
Clasificación:
5.0

Great staff clean facility would recommend and use them again

Patrick Q.  |  Overall Experience 
Clasificación:
2.0

Rental dolly badly needed maintenance - i had to lubricate the strap mechanisms, as they were frozen when I picked up the trailer. Rental person tried telling me my truck had a blown fuse because that BS tool you guys gave her to check trailer lights is a joke. You guys should stay out of people's business and just rent them the trailer. Making unexperienced kids "check" everything when they don't know what they are looking at is a waste of my time and your labor hours. My next rental is going to have a Penske logo on it.

WILLIAM JOSEPH Z. 
Clasificación:
5.0

This is a top notch site. The women who run it, Stephanie and Leighton, are exceptional. They go above and beyond in ways that are rare to find during these times. We are so grateful.

Laurie M.  |  Online Move In 
Clasificación:
5.0

the ladies in the front office were outstanding helpful. Can't remember there names but thank you for your help with my 10X15 unit. You guys are a life saver.

Brian Z.  |  Online Move In 
Clasificación:
5.0

The uhaul.com link to report any noticeable damages on pick up did not work, called main line and he resent the link, that did not work either, uhaul site difficult to use. TY

Owen B. 
Clasificación:
5.0

Staff was very friendly & helpful

Michael B. 
Clasificación:
5.0

Didn't like that they wouldn't accept cash as a form of payment.

Douglas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B.  |  First Impressions 
Clasificación:
3.0

I was originally told that if I had picked up my Uhaul reservation from the Washington Twp location like I had originally reserved, I could have gotten my 1 month of storage feee, but since o had to pick up from another location, they couldn’t honor it which o layer found out was false.

Belinda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom K.  |  Overall Experience 
Clasificación:
1.0

Everything was fine until the catalytic converter on my truck was stolen. I lost all confidence in the security of the facility and had to move out. I don't even remember the staff saying sorry for what happened. Just going right into explaining that they are not responsible for the what happened. Very disappointed!

Gerald K.  |  Overall Experience 
Clasificación:
5.0

All instructions were easy to understand, and moving in was simple! Thank you for having such a great place close to the Village of Romeo that makes storing things so easy!

Lori M.  |  Online Move In 
Clasificación:
5.0

Great facility for our RV close to home. Sold the RV.

Diane S.  |  Overall Experience 
Clasificación:
3.0

Several times we had issues here. A couple of times the key card would not work to open either the gate or the door to enter our facility. Their intercom system did not work so we had to go back up to the office to get help.

Leslie H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl W.  |  Overall Experience 
Clasificación:
5.0

Will use in future if storage is needed. Thank you

mark g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Garret I.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W.  |  Overall Experience 
Clasificación:
5.0

Stephanie is away very professional, and friendly. she maintains the facility to a high standard. We have two site at this facility, and wouldn't even consider going any place else.

PETER B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T.  |  First Impressions 
Clasificación:
5.0

The rental process, and unit access were easy and efficient.

Dennis G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda S.  |  Overall Experience 
Clasificación:
5.0

My newer vehicle has been securely stored for 2 years in a enclosed 10x20 unheated unit without any damages. I will use uhaul again in the future Thank you Uhaul....

jeffrey t.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful staff!

Matthew V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark C.  |  Overall Experience 
Clasificación:
5.0

Thank you U haul for another great experience! Your entire team at the Romeo location were very professional and helpful!

Matt S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee K.  |  First Impressions 
Clasificación:
2.0

There were several times after a snow plow, up to a week that I'd have to tell the management to make sure they close the gates. Not only that but they keep raising the rates every year. I am paying $15 more per month now, then I was three years ago. Nothing has changed in the facility to warrant the $15 increase per month. I moved out!

STEPHEN Y.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Cameron M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith G.  |  Overall Experience 
Clasificación:
5.0

Ok

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

Beautiful experience and very friendly staff .outstanding service God-bless.

angela l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie D.  |  Overall Experience 
Clasificación:
3.0

I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Thanks.

Nicholas F.  |  Online Move In 
Clasificación:
5.0

Great place to store my RV. Always very helpful staff at the facility if I ever needed anything. Will come again when I purchase another RV.

John K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua T.  |  Overall Experience 
Clasificación:
5.0

The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.

Robert M.  |  Overall Experience 
Clasificación:
4.0

Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.

Michael A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R.  |  Overall Experience 
Clasificación:
5.0

always plowed clean after snowfall. i will go back there if I have a need for storage.

MATTHEW H.  |  Overall Experience 
Clasificación:
4.0

Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper"  Thank you for a pleasant experience, WAY better than American Storage.

Cherie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brian l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N.  |  Overall Experience 
Clasificación:
5.0

Welook forward to continued storage.

CHRIS J.  |  First Impressions 
Clasificación:
5.0

Facility and staff are great!

dane p.  |  Overall Experience 
Clasificación:
4.0

Yes, Stephany was so nice to work with and everything went well.

MARLENE M.  |  First Impressions 
Clasificación:
5.0

I would definitely use your business in the future.

Todd A.  |  First Impressions 
Clasificación:
1.0

Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.

David H.  |  First Impressions 
Clasificación:
5.0

The gate at the facility I used was almost always open when I was there.

ron m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick Q.  |  First Impressions 
Clasificación:
5.0

would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in person

Charles P.  |  First Impressions 
Clasificación:
4.0

The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.

Therese W.  |  Overall Experience 
Clasificación:
2.0

I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is "they" will review my phone call and discuss is with the person who gave me incorrect information. She could've cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we'd already lost our other spot. I am very disappointed. We've always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.

JENNIFER B.  |  First Impressions 
Clasificación:
5.0

Really enjoyed the pleasant atmosphere of the staff thank you Stephanie

DEAN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY S.  |  Overall Experience 
Clasificación:
5.0

Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Thanks.

Matt W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

Excellent services.

Dawn A.  |  Online Move In 
Clasificación:
5.0

Stephanie the manager was an absolute pleasure and made this so simple which is awesome

Nadine F.  |  First Impressions 
Clasificación:
4.0

The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.

Rube W.  |  Overall Experience 
Clasificación:
5.0

It was close to home and I was able to keep the things I didn’t have room for until I did.

Michael M.  |  Overall Experience 
Clasificación:
5.0

ND

William Y.  |  Overall Experience 
Clasificación:
5.0

This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary K

Mary K.  |  Overall Experience 
Clasificación:
4.0

Nice facility and straight to the point!

Melissa A.  |  Overall Experience 
Clasificación:
2.0

Water damage in the back of the unit, unseen until we were moving out. 100% loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authority

Norbert K.  |  Overall Experience 
Clasificación:
3.0

n/a

Steven L.  |  Overall Experience 
Clasificación:
5.0

Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called. She even loves to listen to Christmas music for 2 months 

michael f.  |  Overall Experience 
Clasificación:
5.0

Will be back in the spring to get on the waiting list. Gracias.

Mark K.  |  Overall Experience 
Clasificación:
5.0

Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!

John B.  |  Overall Experience 
Clasificación:
4.0

Very satisfied

Anthony D.  |  Overall Experience 
Clasificación:
3.0

I find it off putting that the rent constantly goes up. It's outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.

Joe R.  |  Overall Experience 
Clasificación:
5.0

Always helpful

VERA S.  |  Overall Experience 
Clasificación:
5.0

Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

Well kept, secure, clean facility. Staff was courteous and helpful. Would use again.

John S.  |  Overall Experience 
Clasificación:
5.0

Current staff friendly, clean. No issues

ULRIKE B.  |  Overall Experience 
Clasificación:
5.0

n/a

William Y.  |  First Impressions 
Clasificación:
4.0

First time renting a storage unit. All went as expected

Judith G.  |  First Impressions 
Clasificación:
5.0

Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!

Michael A.  |  Overall Experience 
Clasificación:
4.0

This storage unit was very nice and overall a great experience. Would definitely recommend.

Kara R.  |  Overall Experience 
Clasificación:
5.0

Very good facility.

Mark M.  |  Overall Experience 
Clasificación:
5.0

Personal amable

Jason b.  |  Overall Experience 
Clasificación:
1.0

check out exp leaves a lot to be desired

DAVID A.  |  Overall Experience 
Clasificación:
5.0

Worked well for my needs over the years. Convenient location.

TED C.  |  Overall Experience 
Clasificación:
1.0

I was told that if I came in 3/27 I wouldn't be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.

David S.  |  Overall Experience 
Clasificación:
5.0

The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.

Justin D.  |  Overall Experience 
Clasificación:
2.0

I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.

JEFF D.  |  Overall Experience 
Clasificación:
1.0

questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car

CHARLENE R.  |  First Impressions 
Clasificación:
5.0

Good experience. No complaints.

MARGARET S.  |  Overall Experience 
Clasificación:
5.0

The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....

Patrick O.  |  First Impressions 
Clasificación:
5.0

Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.

Robert K.  |  Overall Experience 
Clasificación:
4.0

When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.

FRANK B.  |  Overall Experience 
Clasificación:
3.0

Prices kept going up was a bit too much.

MICHELLE K.  |  Overall Experience 
Clasificación:
5.0

I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed me

Suzanne M. | Reservación
Clasificación:
5.0

I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit

Scott K.  |  Overall Experience 
Clasificación:
5.0

Gracias

HENRY F.  |  Overall Experience 
Clasificación:
5.0

Best facility in the area. Will be back next year.

Mark K.  |  Overall Experience 
Clasificación:
5.0

Very helpful! Thanks!

Geoffrey Z.  |  Overall Experience 
Clasificación:
5.0

Every thing i needed

BILL D.  |  Overall Experience 
Clasificación:
5.0

Would use again

Mark U.  |  Overall Experience 
Clasificación:
2.0

All of my boxes had mouse droppings in them!

CINDY D.  |  Overall Experience 
Clasificación:
5.0

ok

NORMAN M.  |  Overall Experience 
Clasificación:
5.0

Very easy to work with.

Annmarie M.  |  Overall Experience 
Clasificación:
5.0

I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.

Theresa K. | Reservación
Clasificación:
5.0

Friendly and very helpful

Lorraine S. | Reservación
Clasificación:
5.0

Stephanie was always available, kind and ready to help when we needed help.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

Very nice facility and helpful staff!

Jessica F.  |  Overall Experience 
Clasificación:
5.0

Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Gracias

Richard P.  |  Overall Experience 
Clasificación:
3.0

you got to greedy and over priced a parking spot

SCOTT H.  |  Overall Experience 
Clasificación:
3.0

Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.

MARK A.  |  Overall Experience 
Clasificación:
5.0

Very good service!

DIANNA Y.  |  Overall Experience 
Clasificación:
4.0

Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.

EUGENE N.  |  Overall Experience 
Clasificación:
4.0

Paving is in dire need of repair!

Joerg H.  |  Overall Experience 
Clasificación:
5.0

Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.

Joseph D.  |  Overall Experience 
Clasificación:
5.0

the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.

Randall R.  |  Overall Experience 
Clasificación:
5.0

Nice place

Kent L.  |  Overall Experience 
Clasificación:
5.0

Store manager was awesome, informative and friendly

Dennis A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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