Customer Reviews for U-Haul Storage of Romeo

1,222 comentarios

12750 31 Mile Rd   Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)

(586) 336-9999

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(586) 336-9999

12750 31 Mile Rd
Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The facility, your employee, and the equipment were fantastic with only one downside to the whole experience. The process to secure a 5x7 trailer leaves a lot to be desired.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID FRANK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
3.0

The tail lights weren't working right and it was really dangerous

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH K.  |  First Impressions 
Clasificación:
5.0

I did not receive all the information about the insurance part of the rental. I was told I did not have to take that when in fact I did.

Michelle a.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jason Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON LEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAYA-KUMAR M. 
Clasificación:
2.0

The lady who was working was rude.

DANIEL ROBERT-DU K. 
Clasificación:
5.0

The lock box for key drop off would not open with the combination I was given so I had to just put them in the key drop slot in the door.

JOSEPH ROBERT M. 
Clasificación:
2.0

Truck was not clean and had mechanical issues. Driver door seal was also malfunctioning as the wind noise was very loud. The check in process was slow and took 30 minutes

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNA LYNN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

They went above and beyond to ensure everything was done correctly. I have rented trailers from U-Haul several times, but I have never had someone hook up to my vehicle to test my connector for the lights.

SCOTT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS JOSEPH S. 
Clasificación:
3.0

Very hard to park at building. Then you are given a map on where to return trailer

Raymond D. 
Clasificación:
3.0

Pick up was delayed, but was advised the individual assigned to 'open' location suffered a flat tire.

JAMES WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NENCHO PATRICK T. 
Clasificación:
5.0

The woman at the counter was not very happy. She was very helpful, but seems like she was mad about something.

SABRINA ANN L. 
Clasificación:
5.0

the only question i had was could I leave my vehicle at the rental location - and the the answer was yes - you may put that information in the rental process

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P.  |  First Impressions 
Clasificación:
5.0

When initiating a reservation on your website, only after I go through the entire process, denying all the extras that are offered, do I find out the unit I want is not available. That's frustrating. Thank you

RAYMOND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

I forgot the young lady's name that works there but she is an outstanding employee don't you ever lose her!!!!

David D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james w.  |  First Impressions 
Clasificación:
2.0

I specifically told the agent that we needed to transport 2 LARGE sofas and we needed a vehicle large enough to do so. We ended up with a van that wasn't anywhere near large enough and struggle mightily to get them in. We would've gladly paid more and picked up a box van.

CLAUDE ALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN MARIE J.  |  First Impressions 
Clasificación:
4.0

The people are nice and I liked the service. They charged me for gas. I positively turned it in with more gas than it had when I picked it up. The gas gage was not full when I picked it up. Hard to explain here in writing. Money is not the problem it's the idea of the way it's done. Nobody does there job right anymore. Very 😞

ROBERT STANTON P. 
Clasificación:
5.0

Extraordinario servicio al cliente

ROBERT STANTON P. 
Clasificación:
4.0

Some body damage was not identified with "X" stickers sand could not be indicated on the prescribe checkout.

Robert B. 
Clasificación:
3.0

Drop off signs don't match customer service.

STEVEN ARTHUR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD RALPH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID RUSSELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
5.0

The staff is extremely helpful. I enjoyed my experience. Gracias.

MONA D. 
Clasificación:
5.0

The guys were amazing, efficient, professional and friendly!

GLORIA CAROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reeder S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody M. 
Clasificación:
5.0

You guys did great. Good job!

Irvine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  First Impressions 
Clasificación:
1.0

The staff here (one of there female employees I did not get the name of) was very rude, not helpful, and made me never want to use Uhaul again!

BENJAMIN DONALD W. 
Clasificación:
3.0

I was suppose to pick up the trailer at the Rochester Hills location. 2 days before my pick up date they called and said they did not have a trailer at Rochester I had to pick up at Washington, MI location 20 miles from my house. This was very inconvenient for me but I had already made arrangements that I could not change.

CHARLES JOSEPH A. 
Clasificación:
5.0

Stephanie at the U-Haul Storage of Romeo went beyond the call to help us out. I appreciated her understanding and for her accommodating our needs. Gracias

Scott S.  |  First Impressions 
Clasificación:
5.0

Nothing from my experience.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES JOSEPH K. 
Clasificación:
5.0

Great location, easy to store, hassle free

Brian K.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

ANNE MARIE W. 
Clasificación:
1.0

The location was ok the kid behind the counter gave me all incorrect information and when I purchased the insurance everything I was told was false. I would NEVER recommend uhaul to anyone or EVER use them again. I will make sure to post this to all my social media and have all my friends do the same. I HATE being LIED to and SCAMMED which is what I feel has happened.

RICHARD SAAD A. 
Clasificación:
4.0

The truck was dusty and had dirty marks on it so it did not appear to me to be cleaned but then I found out after that they are sanitized. So it may have looked dirty in my opinion but it was sprayed with sanitizer spray. The other issue we had was how hard it was Duo lift and pull down the back door. Even using my weight (over 200lbs. to pull it down was not enough. It took two people to open and close the cargo door properly. Other than that, it was easy to drive. I do not understand why the trucks are not completely filled in the gas tank. I would think it would be easier to refill knowing that you are just filling it up to full. Perhaps there is something I don't know? I was a hair off from the starting point of the gas gauge, that I still got charged for the gas being well below the fill amount. I guess live and learn. Next time, I will take a photo of the gas gauge before using it. I used the online check in, but it was a little confusing at first.

Jaclyn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DINA MARIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIVIESH SURYAKAN P. 
Clasificación:
2.0

Rental dolly badly needed maintenance - i had to lubricate the strap mechanisms, as they were frozen when I picked up the trailer. Rental person tried telling me my truck had a blown fuse because that BS tool you guys gave her to check trailer lights is a joke. You guys should stay out of people's business and just rent them the trailer. Making unexperienced kids "check" everything when they don't know what they are looking at is a waste of my time and your labor hours. My next rental is going to have a Penske logo on it.

WILLIAM JOSEPH Z. 
Clasificación:
5.0

This is a top notch site. The women who run it, Stephanie and Leighton, are exceptional. They go above and beyond in ways that are rare to find during these times. We are so grateful.

Laurie M.  |  Online Move In 
Clasificación:
5.0

the ladies in the front office were outstanding helpful. Can't remember there names but thank you for your help with my 10X15 unit. You guys are a life saver.

Brian Z.  |  Online Move In 
Clasificación:
5.0

The uhaul.com link to report any noticeable damages on pick up did not work, called main line and he resent the link, that did not work either, uhaul site difficult to use. TY

Owen B. 
Clasificación:
5.0

Staff was very friendly & helpful

Michael B. 
Clasificación:
5.0

Didn't like that they wouldn't accept cash as a form of payment.

Douglas P. 
Clasificación:
1.0

El cliente no dejó un comentario.

ADAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD THOMAS B. 
Clasificación:
3.0

I rented a trailer to move my son to college and the process was quite frustrating. The trailer did the job with no problems, it wasn't new but it hauled ok and that's all we needed. The frustration came with the inexperienced staff, the lack of direction when returning the uhaul and the wrong charges on my bill. I talked to somebody on the phone and they booked exactly what I needed no problems. Then I signed up for the notifications and completed the online check a few days before I was going to pick it up. The online system only said I was renting for 24 hours ( the time-frame I originally reserved was 48 hours) so I called. They informed me that they changed their policy and now can only rent for 24 hours so good thing I called and no one reserved it already for the next day. They fixed the problem and apologized. Next, since my husband picked up the uhaul 8 minutes before the reserved time, we got charged for an extra day. Ok, maybe they would've caught the problem upon checkout but I had to bring it to their attention. All in all, when you are a bit stressed with the move anyway you just want one thing to be easy and this was not it.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominic C. 
Clasificación:
1.0

We were told when we got to new york that “we were lucky we made it without the trailer flying off because almost nothing was put on correctly”.

Allyssa G. 
Clasificación:
5.0

Reasonably priced and clean.

LISA MARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERARDO ANDRES H. 
Clasificación:
5.0

I don't see a way to improve, my service was great . Every time we use this business we are impressed with the professionalism of the employees. That is why we keep coming back.

MARY ELIZABETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORY KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY WAYNE C. 
Clasificación:
5.0

Service was quick, helpful, and friendly. Nothing more I could ask for.

STAN THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ILENE RACHEL P. 
Clasificación:
3.0

Found blinkers didn't work when I got trailer home after U-Haul agent told me they were working. Found plug on trailer was heavily corroded. Everything worked after cleaning the connections and treating with anti-corrosion lube.

GREGORY TODD B. 
Clasificación:
3.0

Obtaining the key to our moving truck held us up by over20 minutes - there was no key in the secured box, and we had to wait for the uhaul clerk to come back after she completed helping another customer. ( the other customer arrived after us). If we had been to the location prior to open hours, we would not have been able to retrieve the truck keys. It was frustrating and disappointing.

John W. 
Clasificación:
5.0

Leighann is a great owner who handled everything perfectly. The trailer was in really good condition and handled the 600 mile journey without any problems.

CHRISTIANDAVID H S. 
Clasificación:
5.0

No problems here either. Very easy process.

Kelly D. 
Clasificación:
4.0

polite, professional and prompt service, highly recommended

JAMES ROBERT F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERESA MARIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA SUE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM CARL F. 
Clasificación:
5.0

Your return proses is a mess...

FRANCINE PAMELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
5.0

All instructions were easy to understand, and moving in was simple! Thank you for having such a great place close to the Village of Romeo that makes storing things so easy!

Lori M.  |  Online Move In 
Clasificación:
4.0

Everything was great, everyone was friendly, the only complaint I may have is the trucks check engine was on but wasn't told about it before hand, yet when I stopped to let them know they were completely aware of it and were like oh yeah. It's no big deal

JEFFREY CHARLES H. 
Clasificación:
1.0

They DO NOT ANWER THE PHONE..... Ever I rented a truck and drove 38 miles. I put $15 in tank before returning. I was charged a $31 fuel charge. Tried to call and nobody ever answers. I am owed $31. I will call Penske next time.

JOHN ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT ANTHONY D. 
Clasificación:
5.0

Had a very pleasant experience with all the staff.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
3.0

Pick up was way too far I reserved in the big city near my house month and a half prior I have been where I reserved

JOHN RUSSELL R. 
Clasificación:
5.0

I Appreciate The Patience

DEBORAH FAITH S. 
Clasificación:
5.0

Most convenient place I dealt with

THOMAS JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIVIA LAURA W. 
Clasificación:
4.0

First when I started the truck I got a warning that left rear tire was low. Than when I checked in after hours the GPS for the locator I was having trouble to do the procedure. I went home to try and do it on my laptop but I needed pictures of the cab and exterior of the vehicle. try calling the following day and was waiting on the 1 hour. All I wanted to due was to weave my 20.00 dollar after hour fee. The truck was left with a full tank and interior and storage area was left like I received it. The Millage was 54410.

JOSEPH JAMES P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY FRANCES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

The return was easy.

linda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garret I.  |  Online Move In 
Clasificación:
5.0

Great customer service!!!

MICHAEL DAVID F. 
Clasificación:
5.0

Friendly. Helpful. Had a great experience

ANDREAS D. 
Clasificación:
5.0

customer service at 31 Mile was very good very nice experience thank you

MICHAEL LEE W. 
Clasificación:
5.0

Modify your after hours drop off process. Not everyone has a smart phone or data plans to complete the process. In addition, it is too lengthy and intrusive to have site ask for my location. And charging $20 for not using it is shady.

DAMON OTTO C. 
Clasificación:
5.0

Everything good.

LISA C. 
Clasificación:
5.0

Stephanie is away very professional, and friendly. she maintains the facility to a high standard. We have two site at this facility, and wouldn't even consider going any place else.

PETER B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T.  |  First Impressions 
Clasificación:
5.0

The rental process, and unit access were easy and efficient.

Dennis G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee K.  |  First Impressions 
Clasificación:
3.0

I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Thanks.

Nicholas F.  |  Online Move In 
Clasificación:
4.0

Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.

Michael A.  |  Online Move In 
Clasificación:
5.0

The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper"  Thank you for a pleasant experience, WAY better than American Storage.

Cherie B.  |  First Impressions 
Clasificación:
5.0

Welook forward to continued storage.

CHRIS J.  |  First Impressions 
Clasificación:
2.0

I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is "they" will review my phone call and discuss is with the person who gave me incorrect information. She could've cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we'd already lost our other spot. I am very disappointed. We've always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.

JENNIFER B.  |  First Impressions 
Clasificación:
5.0

Excellent services.

Dawn A.  |  Online Move In 
Clasificación:
5.0

The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....

Patrick O.  |  First Impressions 
Clasificación:
5.0

Friendly and very helpful

Lorraine S. | Reservación
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