Staff were wonderful, well managed facility. Trailer I rented (6Ã-8 double axle open deck) was surprisingly incredible. I will rent that traiker again.Dennis H.
Customer Reviews for U-Haul Storage of Rogue Valley
Medford, OR 97501
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I won't rent at this location again, unfortunately. I marked all the boxes no on my online reservation and they still tried to charge me for the insurance. It took almost half and hour from start to finish and I had reserved online. When they finally got that taken off, my bill was still much higher than what the online order said. They told me it was taxes - 10% for a city tax. I understand you have no control over that, but you should be able to see your total when reserving online.TRISHA ANNE D.
Replace your management at the location in Corvallis.Justin B.
El cliente no dejó un comentario.Theodores S.
El cliente no dejó un comentario.SHAWNA R. | Overall Experience
The guy that got us the truck at the pick location was completely rude , throwing papers back at me not answering questions, we had to collect our order of boxes and othe packing equipment ourselves without his help at all , very poor customer service.chris T.
El cliente no dejó un comentario.David Y.
El cliente no dejó un comentario.JOHN EDWARD P.
Great service! Easy to rent. Will be my go-to location for trucks or trailers.Mindy J.
Rental person alluded to the truck being rented for the next day by someone else and wasn't available. When the movers didn't show, it threw off my timetable. I called the store for a half an hour and no one picked up. I used your website and it showed the truck was available the following day. The rental person basically lied. I will do everything in my power NOT to use Medford Uhaul again.JON T.
Cab of truck was not cleaned out... had old McDonalds bag/garbage behind seat... I mentioned this to staff at return and he did not seem to care...JOSEPH WILLIAM F.
El cliente no dejó un comentario.JULIA W.
If you like long lines and poor customer service, this is the Uhaul location for you. Years ago, we rented from this location and it was good, wow have things gone down hill since then.William I.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.EDWARD Y.
El cliente no dejó un comentario.SCOTT CORY I.
El cliente no dejó un comentario.Kenneth H.
Improve your app so a person can pay for being late the days they are. Also not understanding why when I broke down why said vehicle had to be hauled all the way back to another town instead of the closest Uhaul and us given another truck to put my things in? Also how can I fuel up or pay if said truck is broke? Should not be charged when said truck did not move unless hauled by tow truck.Frank L.
A U-Haul fork lift driver hit my truck at the Medford, OR facility and the insurance company for U-Haul is refusing to pay for all the damages done to my vehicle. The U-Haul fork lift driver operated the fork lift in a improper and dangerous manner and came within a few feet of hitting me.Vince S.
El cliente no dejó un comentario.VASHTI ANNE I.
Software was still down when we arrived in Medford.Tthey did not even know we rented the equipment in Colorado and drove it to Oregon. They had no record of us renting the car carrier. The place was backed up to the street. Again after 15-20 minutes they just told us to leave and they would work it out. Again completely unprofessional due to your software problems. I sure hope you have it fixed by now because you lost a lot of business during this fiasco! Scott McLeanChant M.
El cliente no dejó un comentario.alexis M.
Many vehicles to choose from. The avaliability to rent truck the same day. Great customer service friendly & quick service.SECRET DESTINY Y.
My trailer was incredibly dirty. It looked like it had just been driven through a jungle and I pulled the shortest straw. When I drove this thing, it squeaked louder than a bed in a college dorm room.Jared B.
El cliente no dejó un comentario.EDWARD Y.
El cliente no dejó un comentario.Daniel C.
Always a good experience.........Donald C.
El cliente no dejó un comentario.DARRELL WRIGHT K.
El cliente no dejó un comentario.Keiran S.
El cliente no dejó un comentario.Arnold F.
Very friendlygary T.
Truck was very dirty. Staff was great. Easy to pick up truckDAVE T.
Tried to use the truck share and it was a disaster! When it asked me to log in I was not able to get into the site because it was not working, So I attempted to call your 800 number and took over 35 minutes and still no one answered so then I went on chat. An agent on chat told me That you are supposed to wait to you arrive because of some GPS feature and then login which is not mentioned anywhere in your instructions online. Of course when I got there I still could not login. I had to wait in line like everybody else and it was a long line as usual. When I got my keys they told me to go look out of about 50 trucks and find my number because they weren't sure where it was because the truck I was supposed to get, ended up not prepared yet. The truck I was given had about 3/4 of a tank of fuel and I was told to make sure that it wasn't lower than that before I left. There is no parking at the site, so I have to park across a busy highway and then walk across without a crosswalk to the U-Haul dealership in Medford Oregon. When I check online to see if the truck was available the next day but return it before 24 hours (4/19 4pm -4/20 3pm, ) it automatically booked it till 3 PM the next day since it was available. I returned it before 10 PM the same day, but was not able to login so I could let them know it had arrived. When I received my bill I was charged an additional $20 for a two day rental! You have a great idea but you have a Lot of work to do to make it function correctly. Robert Davidson email@example.comRobert D.
El cliente no dejó un comentario.David F.
The same as I received.Thank you!Peggy C.
El cliente no dejó un comentario.JAMIE RENEE S.
El cliente no dejó un comentario.Chris A.
We go here when we need to have a pick up for the day. The vendor always had it ready to go and is there at end of day to promptly check truck back in. The vehicles are clean and well maintained.THEODORE LEROY H.
El cliente no dejó un comentario.Cynthia J.
I purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medfordStewart S. | Overall Experience
Be friendly and welcoming. Remember that moving day is usually stressful. It's too bad that my experience with U-Haul contributed to the stress.Richard G.
The young man at the desk lied to me and said all of the trucks were reserved. A female manager came out and rented me a truck. She was helpful, the young man with a hat was not. He also lied and said no manager was on premises when I asked to see a manager.Robert B.
Incredibly rude employees. There was one African American genetleman who was great. The 3 other employees I interacted with were incredibly rude and condescending. I would never ever recommend this place to anyone. I had to drive back to get the furniture dollys because they weren't in my truck. Rude employee outwardly blamed me for not telling him I reserved them. I ordered the dollys in the same reservation as my truck so I expected they would automatically be in the truck I reserved. He didn't apologize he didn't explain the process to me just gave me attitude about how I should have told him. Because of this extra trip I had to make to drive back to uhaul I was 10 minutes late returning my truck. I tried calling to explain why id be a few minutes late no one answered and I sat on hold for 15 minutes before hanging up because I had returned the truck in the time I attempted to call and explain id be a few minutes late.Kristin M.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Nicole S.
The guy who checked me in was rude and unprofessional. All others were great.Brandi W.
I had an issue with a house key and needed the truck a second day. U-Hail helped me out even though there's a shortage of equipment. Everyone was professional at the Medford center.MICHAEL H.
Instructions on using the key fob. Where is the gas tank. Didn't know about the return policy.Barbara L.
El cliente no dejó un comentario.STEVEN DOUGLAS G.
wait was too long to pick up vehicle. attendant was not helpful.JOHN D.
Yard was very congested.MARK WILLIAM T.
Everything was easy, quick and efficient. I didn't have a single problem from pick up to drop off. The vehicle I had was very clean was very well maintained and I will definitely recommend and use this facility as again.Jason M.
El cliente no dejó un comentario.Scott P.
El cliente no dejó un comentario.Daniel B.
Slow process for picking up equipment even though I tried to do all the steps to have it ready to go when I arrivedDONALD K.
It would help if you gave me the correct pickup and return location. Also, PLEASE answer the PHONE! I was on hold for over 22 minutes and then it disconnected. I was forced to drive to a location to find out where exactly my van would be. Also, quit sending multiple texts and emails for â€œcheck inâ€ and uploading of DL, since it didn't seem to matter how many times I did so; the pick up location was not even set up for Uhaul! Wash the windows before you re-rent a vehicle! On the plus side-Marlin (sp) at the N Pacific Hwy Medford location was quite nice and made it better for me. I did get a truck and discounted rate for all the trouble.GWIN DANA D.
El cliente no dejó un comentario.Shan Y.
The truck was clean but there was something wrong with the transmission on the van . It would shift up and down on its own. Fast then slow down then spped up. Made going up hill difficultLisa M.
Location itself is fine. Customer service from the central company during rental process was awful. Would not honor my rate and I ended up getting charged twice the price. Will not use U Haul againMARK CHRISTOPHER M.
The gentleman working the front desk was professional! Friendly and informative, they run a tight shop. Would highly recommend!ERIK STEPHEN G.
The staff's remarkably slow, took over an hour to get the truck. I was not at all impressed wit the checking staff either.chuck G.
El cliente no dejó un comentario.NAOMI T.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.EDWARD Y.
El cliente no dejó un comentario.DAVID LEIGH E.
The person that helped me could not have been better!James H.
The group of people at my local uhaul Medford Or are the best .I've rented there many many times and they are always helpful and kind, I REALLY appreciate them.Connie T.
El cliente no dejó un comentario.Curtis C.
They gave me the truck with a hair over a quarter tank and they had it down as 5/16. When I returned it with a little over the amount was given they still charged me a fuel fee.EZRA S.
Equipment parking area was clogged with equipment and vehicles. Wasn't easy to drive through area in back. Otherwise fine.CYNTHIA V.
Drop off was perfect. I had started w/ 3/4 tank but left it full of gas, cleaned cab floor and swept back out. Drop off staff member appreciated and thanked me. Overall I would still use UHaul when needed. Gracias.MICHAEL ZENNAN G.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.RICKY B.
I have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.Darren M. | Overall Experience
Guys were very helpful, didn't waste anytime, the trailer I needed at 7 am so I could move a vehicle and be to work on time at 9 am. Everything worked out smoothly, equipment pulled well with my 2010 Suburban 1500. I pulled a fullsize Blazer on thr trailer and am very pleased to have gotten my truck off the highway and to the mechanic. Thank you UhaulScott T.
Keep up the great customer service!GREGORY D.
El cliente no dejó un comentario.CHRISTIAN DREW T.
El cliente no dejó un comentario.MICHELLE L.
They seemed short on employees. Thank you Marlon for being so cool and professional. He definitely holds that place together. Give Marlon Green a raise!NICHOLAS K.
There was a line, the system seemed to be difficult for employees to get around in (employees seemed visibly frustrated with the responsiveness of the system). While there was no problem with my transaction, I witnessed two other transactions result in frustrated customers. These were people expecting to find a reserved truck and (it turns out) the truck was not reserved properly. This leaves people like me who are waiting in line with a less-than-confident impression, feeling like the front-line employees and customers are victimized by some kind of back-office incompetence. Moving is stressful. Making it stress-free for customers should be the goal.John G.
Ive rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....Emma R. | Overall Experience
The fuel indicator was incorrect on the contract when compared to the real time fuel monitor in the vehicle. The management had me park the truck on a slanted ramp and take a picture of the fuel indicator. The indicator was still off by about 1/4 of a tank in Uhauls favor. I did say something to the manager about the ramp throwing the measuring off. He told me "it doesn't do that in this truck". It takes to much effort to try to argue with people, so I took my loss and moved on. By initially going back inside and having management redo the contract I saved about 50.00 on the fuel that they said was in the truck that was not really in the tank. Other than that the truck was not wiped down nor had it been vacuumed but it did smell like it had been sprayed with something. Upon the return it looked like the owner was on-site. The return experience was smooth. There is a female employee there that seems efficient and thorough. She guided me on the lot. Overall I would most likely avoid this shop if I knew I was dealing with this manager because he didn't know that I'm an experienced trucker and he treated me like the little old lady that I look like. He tried to bamboozle me. I took it grace and dignity. Once.Lisa D.
Improve the online experience. The website was having trouble confirming my location, even though permissions were correct. The online agent took 15 minutes to confirm my rental. Also, the key wasn't placed in a lockbox, so I had to go inside, defeating the entire purpose of a mobile pickup. I wasn't able to leave with my truck until 40 minutes after the scheduled time.Christopher C.
El cliente no dejó un comentario.Greg H.
need better customer service ...Bhupinder S.
I made a reservation, got there to pick it up. No reservation and the truck I reserved was not available so had to go bigger and of course it cost more. But I needed one so what could I do? Very disappointed about thatTERESA GALE A.
El cliente no dejó un comentario.AARON ROBERT C.
El cliente no dejó un comentario.Travis H.
The only reason I rented this truck is that my guaranteed trailer that I â€œrentedâ€ online 5 days earlier wasn't at the location when I arrived to pick it up. No one could tell me why it wasn't there or if it would be. Waited for 2 hours to get things straightened out and eventually got the truck just to get the job done. During my visit the computer system was mostly down and the staff couldn't process anything or get information about my guaranteed rental. The manager did discount the rental but I still had to pay way more than originally quoted and reschedule help to get the job done. I wouldn't recommend ANY uhaul location if this is the way that the company is run. There is no excuse for not knowing what your inventory is or not having guaranteed rentals there when customers show up to pick them up, very unprofessional way to run a business.DOUGLAS WAYNE R.
I rent two vehicles per week from this location. Understaffed, vehicles don't seem to be sanitized. I could be wrong, but it appears controls ie: stereo and dash have not been wiped down. Uhauls overall process of renting is clunky and outdated. I've uploaded my ID every single time which seems redundant. Get this store more support staff asap. They're drowningEmilie G.
The employee that received me at the register was very rude and eager to be hostile. Impatiently demanding answers to personal information questions in an inappropriately accusatory tone. I am a longtime customer having spent thousands of dollars on rentals and the purchase and installation of a Uhaul trailer hitch. The only reason I tolerated being treated so poorly and did not walk out is the simple fact that it was one of the last trailers available in the entire state of Oregon. I would never set foot in that establishment ever again. And I am highly motivated to spend lots of time convincing others to do the same.John L.
Very rude customer service. Not enough employees. Never had some one in costumer service yelling so loud in the store like that guy was doing.jaydee H.
El cliente no dejó un comentario.C WADE L.
The entire process with smooth and easy checking in with my phone making the reservation I chose to go to the counter to pick it up. It was a very nice experience.Jason M.
Easy rental, easy return.Kelley A.
Get helpful staff.Lorie J.
Ty uhaul people working here r wonderful nice and make things happen at a great rate. Again thank youQUENTIN T.
El cliente no dejó un comentario.FRANCES A.
One guy who helped me was so great, everyone else in the place seemed deeply upset that I had questions or was interrupting their day with bringing them my business. This is the THIRD time I've had that experience. Not ever going back!MICHAEL STEPHEN M.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.ANDY G.
El cliente no dejó un comentario.STEVEN T.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Christopher G.
Although my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.Quincy G. | Overall Experience
Well kept storage facilities, happy with my experience 😀mariajah h. | Overall Experience
I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.Erin S. | Online Move In
I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.Adela L. | Online Move In
My two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.darlene w. | Overall Experience
I would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this placeAshley w. | Overall Experience
El cliente no dejó un comentario.richard g. | Overall Experience
Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.Arthur F. | First Impressions
Thanks for the storage opportunity.Stanlee K. | Overall Experience
El cliente no dejó un comentario.Kenneth T. | Overall Experience
The reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..David S. | Overall Experience
The only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilitiesRYAN P. | Overall Experience
El cliente no dejó un comentario.Kenneth T. | First Impressions
El cliente no dejó un comentario.destiny o. | Overall Experience
El cliente no dejó un comentario.Kenneth B. | Overall Experience
Parking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.Michelle T. | First Impressions
El cliente no dejó un comentario.devin p. | First Impressions
El cliente no dejó un comentario.Fabrienne B. | Overall Experience
Treated us very well and courteousTed T. | First Impressions
Great from start to finish in our moving and storage needsreba d. | Overall Experience
Great place, great people, user friendly. Easy move in and easy one outcolleen c. | Overall Experience
My only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experienceFrancisco R. | Overall Experience
Was good place store itemsGreg S. | Overall Experience
Thanks for being flexible when I was late with my paymentsrobert h. | Overall Experience
Very helpful and accommodating. Recommend this location 110%. Mahalo!Dawn H. | First Impressions
Polite and ProfessionalCHARLES F. | First Impressions
.martha d. | Overall Experience
The person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.katherine s. | Overall Experience
Very nice staff member 👍🏻 I did not get his nameScott S. | First Impressions
We could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.rebecca c. | Overall Experience
Only problem, I was not told the unit would be on the second floor with no elevator access. I'm in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.Ellen B. | Overall Experience
Staff was always helpful and friendlycrystall e. | Overall Experience
I have no complaints about this facility. The staff was amazing.Megan G. | Overall Experience
Was told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.Marquaita B. | Overall Experience
Very friendly staff!Nathaniel O. | First Impressions
The lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I'm a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.Ellen B. | First Impressions
Lyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the greatDoug G. | Overall Experience
The issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++Kecia N. | Overall Experience
Extraordinario servicio al clienteMike S. | First Impressions
An overall positive experience with the staff and convenience, and location.Julie S. | Overall Experience
Prompt service, met all their commitmentsGary P. | Overall Experience
I appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.Julie S. | First Impressions
all my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.tammie B. | Overall Experience
Your staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! ¡Gracias!Kelly E. | Overall Experience
Quick and cleanJohn f. | First Impressions
our ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.Joanne F. | Overall Experience
.Vickie L. | Overall Experience
Not once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.Dina D. | Overall Experience
Return of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.Adrian B. | Reservación
It was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.Ronald P. | Overall Experience
Thanks for a good experience. Drop off was especially quick and easy.Anne D. | Overall Experience
The phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,Pam B. | Overall Experience
They were very fast, polite and helpful.Sivoney A. | Reservación
Drop off was quick and easy.SILVI G S. | Reservación
need to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.Malia S. | Overall Experience
The staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn't a busy time of year but I felt as thought I paid too much money for thatBryana B. | Overall Experience
The gentleman that helped me was very accommodating.Susan N. | Overall Experience
In April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed itShannon M. | Overall Experience
Overall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.nathan l. | Overall Experience
I am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.Adria B. | Overall Experience
A very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.Bing C. | Overall Experience
Local office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.Mercedes K. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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