Customer Reviews for U-Haul Storage of Renton

5,872 reviews

453 Rainier Ave N   Renton, WA 98057
(W Of Renton Airport)

(206) 772-3106

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(206) 772-3106

453 Rainier Ave N
Renton, WA 98057
(W Of Renton Airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

SHIRLEY E. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
4.0

The only issue we had was driving in the lot where we picked up the trailer. It was quite crowded and congested. We were new at towing a trailer so we'd have been more comfortable with a little more room/organization pulling the trailer thru the lot and on to the street. However, I'd give them 4 1/2 stars if I could. The owner was very helpful.

Eric N. 
Rating:
5.0

They treat me with the most respect and unfriendly thank you for the thank you for everything

MOHAMED M. 
Rating:
5.0

N/A

LEONARD D. 
Rating:
5.0

Excellent service. Both persons working the counter were great and exceeded my expectations. Overall a great experience and they made sure I had everything I needed and was connected correctly. They went above and beyond normal customer service. Keep it going…We'll Done!

TRAVIS J. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Salesperson was really friendly and informative

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
2.0

More staff. Better organized. Clean the trailers.

Michael B. 
Rating:
5.0

This location was very accommodating. However, your company has left me without a truck, driving to a new location to get one THREE times! This time, I even called 2 days prior to check on my truck. I can't believe that a big company like yours just can't get it right. I dont get it

LORI B. 
Rating:
3.0

the guy works there kept talking to me when i told him that im deaf. he wasnt willing to accommodate and i had to find a way to accommodate him. he told me to move the auto transporter to the other side. had a hard time moving it there when the parking lot is full. he wasn't helping at all.

Ian G. 
Rating:
5.0

You guys are amazing, good prices, great equipment, and amazing customer service. Very understanding and helpful!

THOMAS C. 
Rating:
3.0

Your reservation system sucks

SCOTT C. 
Rating:
2.0

The guy that hooked up the trailer wasn't very friendly.

Nicholas N. 
Rating:
5.0

Customer did not leave a comment.

SEIFU L. 
Rating:
4.0

Well run facility. One issue was no cap on fuel tank. It was not noticed until we stopped for fuel, which explains the terrible fuel economy. Reported it to shop. It cost us at a minimum, $30 in list fuel

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

ROYCE LABELLE E. 
Rating:
5.0

A very nice experience

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
3.0

Gave me a van that needed oil change.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

EVELYN G. 
Rating:
3.0

Keep track of where the Ubox is at so every uhaul employee can find it.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

SERGIO B. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

I was not informed that I will receive a text message to complete the check out and luckily I checked before I was leaving the lot. Better communication is needed.

HEIKO Z. 
Rating:
1.0

Very disjointed and unreliable. Every time I called there was a different story. One person said I could the box delivered to me, another that I could not. I ended up delivering the Ubox myself by using the trailer option. The Uhaul Storage location in Renton, WA was a complete nightmare. Super unfriendly, not customer focused in any way, and manager was outright abuse to customers and coworkers. He demanded that I back the trailer into a very narrow parking spot upon returning it, and first refusing to take it without a reservation, and backing the trailer at an angle into a narrow parking spot is not easy. I ended up hitting the bumper of one of the employee's cars and thus an insurance claim. it was all just a nightmare. I am glad it is over and will never do this again or recommend to anyone.

BENGT J. 
Rating:
1.0

I return and secured trailer but was charge and after hours fee. I use uhal for all my moving and did exactly what I was told to do.

GRACIELA S. 
Rating:
4.0

Manager wasn't wearing a mask. Was gruff when I asked him about it. Multi-tasking when I was trying to rent a moving truck. Not very friendly. I heard he was new. That might have something to do with it. When I picked up my truck, the associate helping me was great. Manager came in again with no mask and again was not very friendly. My truck ran fine. Had no problem with the return.

CRYSTAL N. 
Rating:
5.0

Have more trucks. I wanted to stay another day with the truck and I couldn't . It was rented for another person

Alejandro D. 
Rating:
4.0

Next time mention the fact that before you put your keys in the drop box please be sure to follow the instructions for dropping the keys off. A lot of photos are required before you drop off the keys.

Richard E. 
Rating:
1.0

Associate accused me of stealing furniture pads I was never given then wanted to charge me a gas fee when I returned the truck with more gas than when I left. Felt like a scam, like they do this to everyone to see who just pays without fighting. Will never rent from this U-Haul again.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

ROSS O. 
Rating:
1.0

My reservation was for 7. Several customers got sick of waiting and left. The employee opening the store this day did not arrive at work until 7:30. A second employee arrived at 8am. I did not have my rental until 8:15, and was unable to get checked out and off the lot until 8:30. The employee opening the store this day was busy and frantic, because he got started late. He swore and was unprofessional as he spoke to himself with frustration. Also, he was not wearing a mask, which in these times is against the law. When I dropped the truck off a few hours later, the line was out the door. The was maybe 20 people in line. Lucky for me, I did an online drop off. If I would have had to wait, I would have been even more pissed off. I am not one to write bad reviews. Actually, I think leaving reviews like this is wrong. But, in this case, something needs to be done. This is the second time I have used this location in the last 2 years. Both experiences were similar. I will never visit this store again.

KEVIN H. 
Rating:
5.0

Randall was helpful. The place was busy, but he took time to assist me since this was my first time renting. I had concerns with the gas tank, truck conditions outside of the online choices (inside roof), etc. I also returned the truck by closing time and he and his crew were still there to point me through the online return process.

MICHAEL-LYNDON M. 
Rating:
5.0

My phone in reservation collided with a customer who registered online and confirmed. We were competing for the same size truck. Both of us registered at the same time 24 hrs before.... I had to negotiate a swoop for changing trucks or I would have lost my reservation.Why do online registration trump my phone in registration..You need to fit your system and corresponding software logic links.

BRYAN K. 
Rating:
3.0

Total nightmare on renting truck. This location was OK, but not the location we rented from. West Seattle on 35th ave. Horrible service - NO TRUCK - even though we had a confirmed reservation. Call the day on rental to tell us they had no truck. Will NEVER rent from U-haul again due to the totally unprofessional service at the West Seattle location. Disgraceful!!

TAMRA G. 
Rating:
5.0

Customer did not leave a comment.

Achint S. 
Rating:
1.0

Have more staff available, when I came in for my reservation at 10AM there was only one associate working behind the counter. I did not get the keys to the truck until a bit past 11AM. Totally unacceptable

JOHN S. 
Rating:
5.0

I'm a regular at this store and the staff are great. The location is great but corporate office is terrible. You need to ENSURE customers can FULLY check in online with drivers license etc so they can show up, get their equipment and go, without waiting in line unnecessarily. This should be done to avoid using staff time unnecessarily and not waste customer's time. Otherwise, what is the point of saying you can “check in online” when it's actually untrue because you have to wait in line anyway. Regards Colby

COLBY S. 
Rating:
5.0

Customer did not leave a comment.

JIANJUN H. 
Rating:
4.0

Customer did not leave a comment.

ROWLAND M. 
Rating:
2.0

Tried to charge me for a trailer hitch on a truck/trailer combo rental. Then wanted me to park and unhitch the trailer when I returned the rental. Piss poor customer service.

JOHN M. 
Rating:
1.0

Front desk girl was inexperience , took longer to book me, send me to the yard without the key, then I got back in to get the key and when I was leaving I decided to double check for the dolly and of course she forgot to put in the truck also . On top of this the truck was old with an ignition problem and window nob broken . I would use another location if I need Uhaul again.

Arivany A. 
Rating:
5.0

Customer did not leave a comment.

TRISHA D. 
Rating:
2.0

While I understand it was the first weekend of the month, and a very busy time for this location, the employees were rude. There was no reason to yell at me for parking in the wrong place; how was I to know that the stripes on the pavement were not for parking cars but for trucks. there was no signage that said "No Parking". It could've been handled better

NANCY P. 
Rating:
1.0

This was by far the worst experience I have ever had at Uhaul. We waited 1 hour and 45 min to get a trailer. That wasn't the only problem. The staff at this store appeared to be intoxicated. While we were waiting to get hooked up to our trailer the store manager was trying to load a storage box onto another trailer and failed to put the forklift in park and fell off the forklift and almost got ran over. The forklift proceeded down hill, without the operator, and smashed into the box he was trying to load. This store needs a representative to observe these employees. This is outrageous tye way this store is operating. Please feel free to call me and I will explain further how bad this service at this store is.

Geoffrey P. 
Rating:
1.0

Learn how to work a credit card machine. It took over a month to collect 10$...

MICHAEL M. 
Rating:
3.0

The 3-star rating is to represent my experience was negative and positive. The location allowed me to make a few last moment extensions to my rental, at additional costs, as I was in a difficult situation of moving alone (though I think the extensions were granted mainly by U-Haul's call center). At the location itself, my experience had an unpleasant beginning (equipment pickup date being Sep 27th, 2021), due to the assistant general manager behaving in a difficult manner. (I did not get the assistant GM's name, other than she was female.) At first, the assistant GM was questioning about why I needed the truck for multiple days, when I would be drivng only around 6, or 7 miles. I asked why she needed to know, as it seemed intrusive to ask, to which she explained situations like this, "raise red flags," for the company. As I mentioned earlier, I was moving alone, and the circumstances made the situation end up this way. Questioning me of the issue had no purpose, as she ended up giving the truck to me anyway (I paid a starting price of at least $200 on the pickup day). After bringing the truck to my residence, and moving furniture into the truck, I discovered the padlock on the cargo door was faulty (it could be unlocked by pulling on it without using the key). After speaking with the general manager on the phone (did not know his name, just that he was a male), I drove (in my car) back to the U-Haul location, as the GM told me he would give me a new lock, without my having to bring the truck back with me. Upong arriving, I encountered the assistant GM, who was even less considerate than before. I explained I spoke with the main GM on the phone about the lock issue, and he would give one to me. After telling me I either needed to bring the truck back with me, so they could see what specific padlock was needed, or I would have to purchase a padlock, if I did not have it, she then asked me if I even needed a padlock at all. I told her it would be nice to be able to keep my things secure when I am not around the truck. The main GM stepped in to help, saying he spoke to me on the phone, and he could easily give me a padlock, which he did. Afterwards, I did not have to return to the U-Haul site until my rental period was complete. The main GM at this location was considerate and professional, being very easy to interact with. The assistant GM was both unpleasant and intrusive, as if she could care less about doing her job (being questioned about the padlock I found to be more infuriating than the truck pickup process). All of the experiences taking place at the U-Haul site itself occurred on the truck pickup day, Sep 27th.

ADAM N. 
Rating:
1.0

The reason for the poor rating is because this location overcharged me for the second time. The employees get my keys and ask do i need to wait for the receipt i say know just email me only to find that they check me in an hour later and add a second rental charge. that is fraudulent and a horrible practice. I want a refund for the difference that was added to my bill as i stated in another email. This is absolutely unacceptable

BECKI R. 
Rating:
3.0

As with all industries now a days there is lack of employees. Not holding it against those on duty the day in question but, I had to wait for over an hour for my reservation paperwork to be completed. The van was available but dirty, in the sense that there was a bag of chips that was tucked in the driver side visor that fell down when I used it. I'm not sure if it was properly cleaned. I couldn't upload pictures to the site when doing the online checkout after receivingmy paperwork. So I called to inform them of the difficulty experienced. Also to inform them that since it took over an hour to get the paperwork, I would have to return the truck past closing. It was never offered to me to extend out return time. Although it was recommended to do everything online I wanted to speak to a service agent because I WANTED my conversation to be recorded. I told the agent of the ongoing situation and of the technical difficulties encountered trying to use the website and she condescendingly told me that "you can do all that online, honey" ignoring my statement that I had just tried to do just that- but to no avail. This uhaul office is my go to for moving needs. But, the online help is really no help.

MARY L. 
Rating:
2.0

45 min wait to pickup

SARAH T. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA F. 
Rating:
5.0

This location was great. My only complaint is that when placing order, I asked if the truck had cruise control and was told "yes they all do". This was important to me since I was taking the truck 1300 miles. TRUCK DID NOT HAVE CRUISE CONTROL.

THOMAS C. 
Rating:
3.0

Gosh! I know it's hard and lines are long- But watching a trainer lose it on a poorly prepared (not her fault! She was trying so hard!) trainee was uncomfortable. Also- maybe some signage that one needn't wait in line to return a vehicle would be great! And maybe the trainer could know people's names? He sent me out to find Jason, and the guy was James (possibly vicey versey). Anyhoo, this poor, kind fella had been addressed by the wrong name all day.

JENNIFER ANNE S. 
Rating:
5.0

the computer showed a truck was available and it wasn't but the gentleman at the counter was very helpful and helped us find a substitute truck.

KELLYE J. 
Rating:
4.0

We returned the vehicle a quarter to 7, expecting normal check-in. After several minutes of waiting, someone finally just curtly told us to check in online. I get that it was near closing and so staff were busy, so some kind of signage with clear online check in instructions would be nice.

NOELLE LEELING C. 
Rating:
4.0

Stop changing the location pick ups with limited advance notice. Explain that preferred location doesn't have the equipment requested better upfront and don't let it be an option. I was moved to 3 locations, and had to specifically call to say it was the wrong direction on the one they sent me 3 hours before I was to pick it up;. The person on the phone was nice and helpful, after I asked to change. This was after going live to two store locations that same morning. The Rainier location had their act together even though they seemed short staffed for the volume.

CORINNA A. 
Rating:
1.0

Probably the worst experience I've ever had

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
2.0

The staff there was great. The girl that helped me was nice and quick, but this location is so short staffed. There were only 2 people at the desk and there was a line of at least 7 people waiting to be helped; took an hour to pick up and return the truck, each time. Also, when we went to pick up the truck, my girlfriend was waiting in the car in the parking lot, but was parked in the wrong spot. One of the guys scared her when he very rudely smacked the window and opened the door to talk to her. Smacking the window was already rude enough, but opening the car door without permission was going too far. He should be talked to.

KHOA VAN N. 
Rating:
1.0

Your manager cussed me out he said and I quote “I don't give a god damb fuck what you need” . The back story is I waited for 30 min for them to even see me at the counter because there was only one person on shift. Finally he hooked the trailer up and my lights weren't working on one side. So he proceeded to ripped the trailer off of my truck and when I asked him to wait so I could fix the problem he refused and just continue to take it off. Turns out his pigtail was faulty as well as a fuse in my truck. I've called U-Haul and reported the issue but I still have not received a callback Worst customer experience I've ever received in my life

DON WAYNE M. 
Rating:
1.0

This location needs more employees. I waited for over an hour and that is way too long . The employees were very slow and lack training . And I only went 20 miles and the gas was 60 dollars . My truck was not efficient with gas at all. I would never rent from the location again .

kamari A. 
Rating:
5.0

Maybe I missed it, however, I would like to have known before hand I would need to take pictures of my license and headshot when doing the remote pick up.

James T. 
Rating:
5.0

Customer did not leave a comment.

ROSIVALE G. 
Rating:
1.0

I had a reservation at 10am, already paid the night before online. It took 1 1/2 hours(!) standing in line before I finally got my truck. Only one poor guy checking people in, then finally some relief with a second person, who apparently was just starting that day. Then upon returning the truck, I drove to the designated place, and no one came to check me out, so I finally went online and followed the instructions for “return my truck”. I have rented here many, many times before to do quick dump runs, but not again until things improve.

ALISON B. 
Rating:
3.0

This isn't a bad facility, but it is WAY understaffed on the weekend. I waited 30+ mins to check-in (and I had done the online checkin ahead of time). The man behind the counter was nice, but there were 9 parties waiting.

NATHAN M. 
Rating:
5.0

The most important part of this rental was the attitude, helpfulness and service rendered by the person who got me in and out in just a few minutes. As a frequent user of your services I have dealt with all kinds of service reps and this one was by far the best. Give this guy a raise already!

Constantin L. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Very good location for business,communication could be before quoting the customer the price

JARROD R.  |  First Impressions 
Rating:
5.0

I have been a customer for a long time. I have always been treated fairly and respected.

Christina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

JANE G. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
2.0

Good evening. I'm glad you asked. This is the last time I will be using Uhaul. I waited over an hour just to rent the truck. Then was told I had to drive it back to the original rental location, even though it would've been less wear n tear on the vehicle, & safer for everyone involved had I left it in the town that I was moving to, which is 25 miles away. I honestly think it's a ploy for you to gouge money out of the customer & force them to pay double the price. It's wrong & unethical, but bravo to you for scamming the struggling & unsuspecting masses. You gotta find ways to squeeze those extra dollars from your customers, & you pulled it off successfully. Your convoluted & insulting check-in process was insult to injury to an already long & stressful day. I think you guys used to be a good, reliable company, but you've fallen far from your glory days. I hope that someday you get your groove back, & soon. Not gonna hold my breath though. And I'm not waiting around to find out. I'll just hire a moving company next time. Thanks for the truck.

NATHAN D. 
Rating:
4.0

It takes WAY to long to check in and pick up equipment. Not staff's fault. Just excessive unnecessary paperwork. Major issue. Please expedite. Also it doesn't work when I check in online ahead of time. Staff stated they needed to do all the same check in information. Equipment and staff are great though. Thanks.

COLBY S. 
Rating:
3.0

The mobile check in was slow, I expected it to already be taken care of since I did a reservation ahead of time. I did not understand why they had to call my alternate contacts who were with me and then just hung up. It made no sense

Douglas O. 
Rating:
4.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

THERESA MARIE D. 
Rating:
5.0

Keep the excellent customer service!!

CARLA K. 
Rating:
4.0

The wait today was atrocious

Kyle M. 
Rating:
3.0

If the truck contract states it has a quarter tank of gas and the truck ACTUALLY is below empty: that's a problem. Also, filthy interior. Also, gas fumes and exhaust smell creates nausea and dizziness. The staff was pretty much standard aka unhelpful. Inexperienced and trying to be helpful in some cases and downright lunatics in other cases. I know it's a chaotic time. But that equipment should not have been rented in that condition.

MANDI ANN S. 
Rating:
5.0

Everything was fine, I've used this location before. You seem to have more equipment than other locations in the area.

KENNETH M. 
Rating:
2.0

LONG line to pickup truck. At least 8 people in front of us and within 15 min 8 behind!! Only 2 employees working. Was sent to this location from the location that I originally made my reservation online. Was told at both locations that I was called and told about the correct the location â€" I WAS NOT CALLED!! AND the truck was at a third location!!! UHAUL GET YOUR ACT TOGETHER!! I was told my credit card would be credited $50 for customer service issues. We will see, since my partners name was put on all the paperworkâ€" when it should've been mine!! My credit card, my address, my email address, my drivers license and I made the online reservation- he was an additional driver!!! BEWARE of making online reservation at UHAUL!!!

Jay F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
1.0

There were so many flies inside the truck box everywhere. It's disgusting and horrifying!

CECILY C. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY N T. 
Rating:
5.0

Customer did not leave a comment.

TIEN VAN N. 
Rating:
1.0

I was told tank was at 3/4, but it was at 5/8. The milleage was also significantly off, but was able to update that. I turned in the truck said that when I took the picture of the mileage that I caught the fuel level in the picture as well and noted that the feul level was incorrect on the contract, and that I filled the tank back up to the level that it was at when I got the keys.. The associate said ok and I handed in the keys.

ANDREW G. 
Rating:
4.0

We had a confirmed reservation for 12:00 pm and were kept waiting almost 60 minutes for our truck. Several other customers came and went while we continued to sit and wait. Very poor customer service.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

ALAN L. 
Rating:
4.0

The woman who was handling customers and phones was very patient and a exceptional in handling difficult customers on various occasions when picking up and returning the rental. I was impressed with her ability to deal with difficult people.

JOHN M. 
Rating:
5.0

I suppose your clerk at the front desk could have mentioned that upon returning the truck, where I should take it. In this case, I should have left it at the 'tent' with the green top with the keys left in it, and at that point, I could just leave. I had to be told that by the guy who handled the trucks when they came back. -Otherwise it was great!

Barry M. 
Rating:
5.0

Friendly staff and good service.

Daniel W. 
Rating:
5.0

Nothing. Lady who helped me was bomb.

Ken D. 
Rating:
5.0

I had rented at a different location, but they didn't have my vehicle. I had to go to an inconvenient location to get a van. Please do not overbook.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

Good experience with a helpful crew. Of particular help was Adam who helped troubleshoot some issues with the trailer lights (problems with a personal vehicle, not the trailer).

FOSTER H. 
Rating:
5.0

Customer did not leave a comment.

Erik A.  |  First Impressions 
Rating:
5.0

Everyone was helpful and actively trying to help and offering help.

Martin P.  |  First Impressions 
No reviews have been submitted for this location.

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