This location had pros and cons for us. They were amenable to us moving our rental period down by one hour when we were stuck in traffic before pick up. However, we did not receive the appliance dolly that we paid for. We did not realize this until we had already arrived at our new place and had to move heavy items upstairs without a dolly. In addition, this location did not have a box buy-back program. So ultimately, we lost money for the dolly and now have the inconvenience of having to hold onto large extra boxes until we find a new U-Haul center to drop them at. Given how expensive moving is, and the cost of gasoline, these costs add up and can be frustrating.Matthew B.
Customer Reviews for U-Haul Storage of Rainier Valley
Seattle, WA 98144
(S Of I-90 cross street Bayview)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Rufus F.
Customer did not leave a comment.Katherine R.
I ordered a 20 foot vehicle a week in advance. When I got there, they told me they didn't have a 20 foot vehicle available and I needed to go to West Seattle. The lady behind the counter explained to me that they were supposed to have their 20 foot vehicle back days ago, but the previous renter had not returned it. It left me wondering: why was I not called ahead of time then and told they didn't have my vehicle? I could've made arrangements, but apparently nobody at this office gives a shit. I had moving help arriving within the hour, so I asked for a 15 foot vehicle. It took them 30 minutes to change the order and I had to pay my moving crew and extra $100 overtime because I was late getting back to the house. Lessons learned: don't ever book with Uhaul again.Adam K.
Truck was ready when I arrived, everyone was friendly and very attentive. I always enjoy coming to this location.Saul H.
Get yo shit togetherJohn L.
Hire someone to make it so that John doesn't have to work 18 hour shifts everyday!!!!!!!!!!!!!!Teresa S.
I used the self service drop off and completed my return in the app. The man working there made me drive it back into the line for him to return it.Kara P.
Customer did not leave a comment.NICHOLAS K.
Customer did not leave a comment.Gregory D.
The car is clean but not well maintenance. Smell so bad in the van.Nutthanan T.
Check the vehicle and make sure the license plate is not stolen. Because that almost got me and a friend killed when like 20 police were pointing guns at us. The engine oil change was on and uncleanChristropher B.
Customer did not leave a comment.Lorenzo M.
Maybe having an extra person since it was so busy.John N.
Customer did not leave a comment.Zhicheng C.
Customer did not leave a comment.CHERYL B.
Customer did not leave a comment.Brittany V.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Zachery K.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.carl K.
The guy that greeted me was more than nice, helpful & very accommodating!Danypaul M.
The woman who checked us in was working by herself and it was very busy. She was efficient and pleasant despite her coworker not coming out to help her.Robin C.
I was charged for two furniture dollies that I did not rent. I didnt see it until the bill after I returned the van. I tried to contest the payment but never heard back.Tova W.
Customer did not leave a comment.Christian R.
Customer did not leave a comment.James L.
Everyone was wonderful thank you!!Wendy K.
App/website was very unclear. Dropped truck off at wrong location and got harassed until I had to go back to dealership and drive it rainier location. Both locations were excellent but the app/service was unclear and caused lots of frustration.James W.
I don't support U-Haul because they're an amazing companyâ€¦I keep being a customer because I unfortunately have no other options. Despite reserving online and doing all the online paperwork required beforehand, it still took me over an hour to check in and pick up my truck. First, when I arrived there was only one person working the desk, even though there were 16 people in line and 3 computers. This was NOT a surpriseâ€¦everyone else in line had made reservations online as wellâ€¦so they knew beforehand. Second, the express check in was not working either on the app or on the mobile website. I would have LOVED to go straight to the truck, check in, and drive off (just like I do at National, Budget, and Hertz). But noâ€¦U-Haul isn't that sophisticated yet. Third, when I contacted live chat through the app to tell them about the app & website not working, they didn't offer to help at all or even apologize, all the associate (Vickie) said to me was â€œwait in line.â€ When I attempted to tell her about the problems on the app, she didn't offer to tell the IT team or offer to manually check me in, since the app wasn't working. Just â€œwait in lineâ€ â€¦frustrating.James P.
Customer did not leave a comment.michael C.
Excellent experienceAndrew S.
Customer did not leave a comment.Alexander R.
I was over billed. I used 14 miles and was billed for 40. Current requesting this be corrected. How does this happen?Samuel B.
Customer did not leave a comment.shyan S.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.Wayne T.
Staff at check-out and check-in was friendly and helpful, and fast! :)Karen B.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.dieshimian C.
The staff was incredible! Super helpful and very professional! Convenient online pick up/ drop service too!Erin W.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.edward D.
Customer did not leave a comment.Ezekiel R.
The sales associate, Ms. Johnson, was very helpful, informative and processed my rental quickly and very efficiently. Upon returning the truck, the return staff person (didn't get his name) was also very helpful and very service oriented. Haven't rented a truck in quite a while but they made the experience easy and problem free.Simeon T.
Customer did not leave a comment.Martin K.
Super employees.Irish M.
The manager at you Rainier location Jon was terrible. I would categorize him in the awful miserable human category. A person that is just trying to make other people's life harder by being incredible rude, condescending and sexist. I will be calling in in the next couple days to talk to somebody and make a more formal complaint. The whole experience was so bad that I am not even sure I want to ever rent from Uhaul again.Alice G.
The general manager for the Uhaul of Rainier Valley is a good guy he's got an entire brand new staff and is trying his best to help fix this location to bring it back to the standards that are required. I have a lot of respect for the manager as it would take a lot of trust and patience to train an entire brand new staff. He has dedication to his customers and works more hours in one week at this job than most people would work working 2 jobs. Continue the fight so that you can earn the right to be able to have a normal work life and life at home. You are a U-Haul hero and I can't wait to see what you will accomplish during your time at this store. Seattle is such a hostile area and the malicious intent of people stealing things off the lot and damaging equipment is higher now than it ever has been before so props to you sir for working with you have available to you to address that situation. The new employee who was working with me on my trailer hook up was rude as fuck and when he showed one of the new girls how to hook up a trailer he did not show her or do it correctly. You have to push back on the trailer to ensure that you're tightening a hand wheel all the way and the next time I ask for chains I shouldn't have to go to the GM to make the situation right. With regards to that older employee who has not been working for uhaul for very long, do not tell me I'm "being presumptuous" and clap your hands at me to get my attention interrupting me when try to explain why my van is parked by the trailer that I am going to hook up to as a customer, I know you deal with people that are like animals but that doesn't mean you have to be a shit head walking around like you own the place. You probably haven't even been at that job for 3 months. What you say as an employee reflects on the entire company when you clock in you leave your personal issues with you at the door. One thing that I think would really help educate the employees and get more positive reviews for this location would be to check the tire pressure on trailers between every check in at the return lane especially one way equipment. The number one cause of tires needing to be replaced is because this simple thing is not being done most of the time. We have to be harder on educating the employees of centers because they are our eyes and ears of the company and have job responsibilities that make them liable and responsible for ensuring that equipment is clean and safe to rent.Christopher D.
Stating problampMUKHWINDER S.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.Ryan R.
Staff was friendly energetic and helpfulBruce J.
Not only did I purchase a dolly and NEVER RECEIVED ONE In my truck. I called back and spoke to someone who said they would remove it from my contract but that never happened. On top of that you guys charged me an after hours usage fee. I SPECIFICALLY asked what is the procedure if I needed to use my truck longer. The woman I talked to said that as long as I had the truck back by 7am I wouldn't be charged extra and I brought it back before the stated time. I was STILL charged extra. Not to mention the ridiculous taxes that this place ads on. I want my money back from the equipment charges I never even got the equipment and the after hours usage fee. I'm not going to pay extra money when I was told that I had to bring it back before 7am y'all need to take that fee out your employees paycheck. This place is highly unprofessional and I never rent a truck from Uhaul again.Rachel G.
They were expecting me, which is always a good sign! Attentive manager was on hand to ensure I was happy with things as I loaded my U-Box. They were happy to take back unused pads and confirmed that the system would be updated to reflect this.Stewart B.
Both the desk and lot staff were outstanding and helpful to make this a very smooth and positive experience.Joe G.
So busy in seattleSymonty G.
Customer service was absolutely non existentMeghan P.
The truck was clean but very used with broken door lock no lisence plates. But not dirty inside.Diane B.
Customer did not leave a comment.KURT W.
Your own staff could not phone your control centre without being pu on hold. She has on hold for minutes if not 10. The payment system is very slow. Abysmal Other than that good and much appreciated the vanDavid W.
This location is much better then the other location that I have usedEdwin L.
Customer did not leave a comment.Stephen R.
Customer service was great. Staff was friendly and helpful!Deserea B.
Customer did not leave a comment.Malcolm G.
Customer did not leave a comment.william L.
Why did they charge me for the damaged mirror after I paid for the â€œSafe Moveâ€ insurance?Poul C.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Brittany T.
I fill up the tank all the way to get credit on my rental, but they denied the credit so I just filled all for nothingANICETO C.
I had to go to a nearby location, as an employee at the original location I made reservation said she's getting off early during business hours. So, I went to another branch, but employee there was not really helpful or friendly. She was really unprofessional handling the transaction, and I ended up not getting the truck I wanted. Overall, I had a bad experience, although I did not expect that much.Myles H.
Easy to work with and help me take care of the transaction. They were friendly and smiled thru out the transactionJOSEPH F.
It seems that the biggest issues I have with Uhaul have to do with the Uhaul IT systems. Using the app to return a trailer would.be a great if it worked. Using the app to checkminwpuld.be a great.idea if it worked. Being charged an extra day because I showed up to rent a trailer 5 minutes early is wrong. The speed.of the check.in is awful and.seems.to be because of the software and user interface.Patrick H.
Excellent service and they were really nice!Andrew S.
The gentleman who checked us out seemed bored with his job and was not really able to answer my questions. The gentleman who checked us in and examined the vehicle was wonderful and helpful and very nice.Corey T.
We should never have had to go here to pick up since we had requested a truck in Kirkland but if we wanted a truck we had to drive to Seattle this whole process should be worked on and team that coordinates trucks should have some customer service trainingPaul B.
The new manager had excellent customer relations skills and a very strong 'can do' attitude- keep this new manager, he's good for the company!ROLAND C.
It was easy to access off the freeway on our way to SEATAC. Everyone was quick and efficient and we were out of there in no time.David T.
Everyone was great in Seattle area and when I arrived in Asheville, NC. Great communication the whole time via text. Thank youCarolyn H.
Customer did not leave a comment.Abdalaziz I.
When I returned the van I accidentally left an important item in the van that I needed to build my bed. I called this uhaul office multiple times to see if they could check the van for the missing item. I was told that the â€œmanager looked for the item and didn't find itâ€, but the fourth time I called the item was actually in the van. They lied to me because they didn't want to take the time to look for the item and there was a lot of attitude on the phone. If I didn't keep calling them I would not have received my missing item.Shanelle L.
The manager was very prompt and helpful. He seemed very busy but was quick to manage reservations.John N.
The vehicle we got had a door that struggled to shut, had a completely empty gas tank, and the line to get the vehicle -despite dojng online check in prior- was 30min. Incredibly disappointing and the worst uhaul experience we've had.IAN D.
Customer did not leave a comment.Naomi A.
Customer did not leave a comment.Summer L.
Customer did not leave a comment.Henryk R.
John has greatly improved service at this location!richard H.
Everything went well.Neal S.
Customer did not leave a comment.Jiajun Z.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Benjamin T.
Thank you!Lisa H.
The people working there were all over the place. There was someone new who clearly wasn't trained by U-haul no fault of hers. The main guy was filthy he almost looked homeless. It took us over an hour to get out of there even though there were only 2 of us customers there.Erin R.
I was charged for two days even though I only used the truck from noon to 8 PM. Very upsetting as it clearly states on the truck and in every advertisement $29.95 a day (but when billing comes it's not per day it's per unit of time as defined by Uhaul arbitrarily)David G.
Customer did not leave a comment.Sean W.
Upgrade your system for ease of use both of customers and in store staffEricC B.
Nothing, top notchThomas K.
Customer did not leave a comment.JiaHui L.
U-Haul is the best I really appreciate you thank you so muchZENEBESH G. | Overall Experience
Customer did not leave a comment.Kerensa U. | Online Move In
Friendly and accommodating staff that made the experience enjoyable.Neil M. | First Impressions
Customer did not leave a comment.Vi S. | Overall Experience
Customer did not leave a comment.Trina J. | Overall Experience
Fantastic staff. Watched football with them for a second. Made my move really easy.Dustin V. | Overall Experience
Customer did not leave a comment.Jason W. | Overall Experience
The staff is friendly, knowledgeable, and courteous.MICHAEL JAMES M. | Overall Experience
Customer did not leave a comment.Josh H. | Overall Experience
The Employees was very helpful and I was very pleased with the service I received.Lewis P. | Overall Experience
Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.Jacob M. | First Impressions
Customer did not leave a comment.Patrick D. | Overall Experience
Customer did not leave a comment.Iris H. | First Impressions
Customer did not leave a comment.Brian S. | Overall Experience
Shederrick was great!ronnisha s. | First Impressions
Customer did not leave a comment.Edward M. | First Impressions
The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.Parameswaran S. | First Impressions
Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.Josh S. | Overall Experience
The staff are always so friendly and helpful!Chandra R. | Overall Experience
Great place to rent a storage space.James L. | Overall Experience
Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I’ve ever used.Dwain Scott J. | Overall Experience
Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.Dwain Scott J. | First Impressions
We received the best customer service and really appreciate the level of service you provided. Thank you!Amy F. | First Impressions
Need more help. Always a line when entering the premises.Lawrence C. | First Impressions
Very helpful staff!Austin S. | First Impressions
Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.VICTOR R. | First Impressions
The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.poul a. | Overall Experience
We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.Santiago C. | Overall Experience
Thanks For understanding GOD BLESS 👣kevin f. | First Impressions
Joshua was amazing. Thank you so much for Excellent servicetinesha h. | First Impressions
We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.Wendy S. | Overall Experience
Very friendly and helpful staff, prices are highNicholas P. | Overall Experience
I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!Farida B. | Overall Experience
The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Thank you!casey w. | Overall Experience
Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.TC Enterprises T. | Overall Experience
Thank youverdell h. | First Impressions
People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!Angela M. | First Impressions
Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!Martha B. | Overall Experience
Great experience for me!Zhou R. | Overall Experience
Josh and Linda have been very helpful.Clayton P. | Overall Experience
Great servicenilay C. | Overall Experience
This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.Liz A. | Overall Experience
The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.Billielee B. | Overall Experience
Every step of our U-Haul box was on time and as expected. Thank you.WILLIAM R. | Overall Experience
Staff is great. Parking sucks but they are working on it.Harmonie A. | Overall Experience
Good serviceLORI A. | Reservation
They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.Sachin A. | Overall Experience
Very friendly and accommodatingLori A. | Reservation
At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.anna s. | Reservation
My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.Jessica F. | Overall Experience
BYEEric R. | Overall Experience
NAERLINDA D. | Reservation
Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.KATRINA Z. | Overall Experience
The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!Jacqueline K. | Overall Experience
It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.Daniel B. | Overall Experience
Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn’t working. Very helpful and very friendly!BEN A. | Overall Experience
The 3rd party delivery company was fantasticChris K. | Overall Experience
Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.Elizabeth S. | Overall Experience
One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.Michael L. | Overall Experience
Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible stateEmily c. | Overall Experience
Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.Olivier M. | Overall Experience
Very helpful and efficient!Marena C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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We have the largest selection in the industry!