El cliente no dejó un comentario.SERGUEI M. | First Impressions
Customer Reviews for U-Haul Storage of Pleasanton
Pleasanton, CA 94566
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Two days in a row I went to this Uhaul office and found the staff to be of great assistance as this was the first trailer I ever rented, The first day the young lady at the counter made sure I had the correct hitch for my new truck and that I had the correct adaptor for the trailer lights. Today I returned to another professional young lady to get me check in! The gentleman who hooked up my trailer was very efficient and friendly and attached the trailer to my truck in just a few minutes. It was such a great experience that I would not hesitate in the future to rent another Uhaul trailer or truck from this Pleasanton Location! Thanks crew! You made my task a breeze!JAMES B.
If one is renting equipment maybe offer that person a discount on boxes,tape, blankets etc.MICHAEL M.
Customer did not leave a comment.ADA C.
Customer did not leave a comment.Sandeep S. | Overall Experience
Wasn't sure why there was a $70 fueling fee when I returned the equipment with the level specified at the time of rentalBroden R.
Very easy process and welcoming employeesKevin C.
Customer did not leave a comment.Jody H.
We really love the place specially the front office lady. We didn't like the first unit because it was all the way in the back. So, we asked her to give us a unit thats easy access and she did. We greatly appreciate it and yes we will recommend u to our family and friends. Thank youmaria m. | Online Move In
Customer did not leave a comment.ALANAH N.
it is a little far away. otherwise it is very good.Jacob L. | Overall Experience
Customer did not leave a comment.James K.
Keep up the great workAndrew V.
Very good location, efficient service.CHRISTOPHER C.
Customer did not leave a comment.Scott B.
Every employee I came across was very friendly and extremely helpful. I was in and out of there hauling a trailer faster than it takes to fill my truck at a fuel station. Very efficient crew for sure.Dave S.
Customer did not leave a comment.Rod O. | Overall Experience
Customer did not leave a comment.Michael S.
The staff was very responsive and easy to work with!nels L.
Customer did not leave a comment.Kela B. | Overall Experience
Customer did not leave a comment.Shae E. | Online Move In
The staff at Uhaul Pleasanton are friendly, and super helpful! I appreciate the attention and care they provide me to make sure my rental experience goes smoothly and safely. The restrooms are always very clean. It would be great if a vending machine was installed for drinks and snacks.Melanie H.
Nothing to complain. All the staff we interacted were pleasant to work with. THANK YOU!Yuki Y. | Overall Experience
Excellent people at Desk.Rene R. | First Impressions
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.BRENT F.
Customer did not leave a comment.Stacy F. | First Impressions
Customer did not leave a comment.Casey B.
Very clean, a little far of a push to the doors but clean, well maintained and the staff was responsive and excellentGary B. | Overall Experience
Customer did not leave a comment.Suzanne O.
Customer did not leave a comment.Nohemi M.
Customer did not leave a comment.BRIAN D.
Getting charged 2 gallons of fuel for 10 miles driven in a van is a little ridiculousTobias K.
Amazing location! The women who helped us process our box truck rental for a move was fantastic and made everything easy for us. Only complaint is that there seemed to be a bit of play in the truck's steering which made the drive a bit challenging.Connor F.
Customer did not leave a comment.Dennis H.
Dianna was exceptionally helpful and friendly!RRada F. | First Impressions
Customer did not leave a comment.JAGDEEP N.
Very professional and great customer serviceSTEVEN M.
Customer did not leave a comment.ALI R.
Manager Cierra is one of the most off-putting, rude, dismissive people I’ve ever had to deal with. Asking her the most basic questions seems to inconvenience her greatly and instead of checking me out, she told me to ‘come back later’ before I could even finish asking my questions. I did and found out that after charging me for another month, she had checked me out of my 3 units (even though I was moving out on the last day of my contract). I guess she hoped I wouldn’t notice the charge, as I had been on auto-pay. This was not the only instance but was the most recent. As long as Cierra is in charge, I would never come back.MATTHEW T. | Overall Experience
Everything was extremely well maintained equipment nice and clean, from what I seen and experienced there's nothing I can write to improve on this location good businessMICHAEL B.
Customer did not leave a comment.Brenda V.
Check in within 15 min. Just excellent.PAUL C.
Mandy was outstanding, we picked the wrong storage locker first time around, she was extremely helpful and friendly. Great person to works with. She personally went to show me the lockers to make sure we got what we needed. Thank you!!!!Elliott H. | First Impressions
Customer did not leave a comment.david h. | Overall Experience
Customer did not leave a comment.RICHARD T.
Staff was great. Incredibly easy to pick up and drop off. I will definitely be back. Thanks!DAREN M.
Always a pleasure to rent from this facility. Thank you.Andrew G.
Nothing to change. The location was huge. Getting in and out was super fast and easy. The customer service was great!Maria M.
Mileage allotted was insufficient for the actual 1 way drive. I was told I'd get extra miles for picking up vehicle far from requested location - but never did! So I was charged for "extra" miles.Brian G.
Customer did not leave a comment.Doug B.
Customer did not leave a comment.Ira Z. | Overall Experience
All UHaul locations should be similar to this one with great service received from Deanna. Kudos to her for answering whatever questions we had.teresa s. | First Impressions
Customer did not leave a comment.BRIAN P.
Customer did not leave a comment.Alexander H.
Customer did not leave a comment.Gursoy K.
I will be using Pleasanton Uhaul on Sunol Blvd from here forward. Great experience, more equipment, more choices and when I had to keep the trailer longer than expected, the staff worked with me. Nice people running the outfit. Very helpful. Thanks!Steve L.
For returning the vehicle after hours, all the information was provided except there was no mention where to drop the keys. Also at the location it took us lot of time to find the key drop box.SOUMITRA J.
Customer did not leave a comment.OMAR N.
Quick and easyLaurence S.
I went in there looking for a van to move a couch and the guy told me there was nothing available multiple times. When I checked on the website and it said there was trucks available. Then a lady said there was trucks available so I decided to get one. The cashiers were rude. The truck I received had a small dent that was already there but not reported and the good thing I checked before taking it. Also the personal kept telling me that my card got declined so I had to pay the whole amount cash but my bank statement shows I was charged $25 from uhaul. I hope I get a refund. After this experience I will not be going back to this location.CLAUDIA O.
Customer did not leave a comment.Siu W.
Customer did not leave a comment.Jennifer W.
Staff was very helpful and efficient! This location has always given great service and has had clean equipment!JAMES M.
I had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.Heather F. | Overall Experience
Customer did not leave a comment.Narendranadh B.
Staff was super friendly and helpful.ZACHARY J.
The process to rent a storage and a truck was east and straight toward. Really nice staff.ulises s. | First Impressions
Overall the experience was positive from the customer service to the Uhaul delivery drivers. Thank you.Leslie P.
i rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.Eliana C. | Online Move In
Customer did not leave a comment.ALFRED L.
Customer did not leave a comment.jose R.
Some employees not wearing masks indoors, but other than that, everyone was friendly and helpful, especially for my first time working with uhaulHannah S.
think you did an overall great jobgreg S.
Customer did not leave a comment.Moninder S.
I discontinued the storage unit the next day after renting the space. Please confirm.Jennifer L. | Overall Experience
The storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.Cliff S. | Overall Experience
Mandy and Sierra provided outstanding customer service. awesome job!RAYMOND V.
Customer did not leave a comment.Mary V. | First Impressions
I had a very good experience with this uhal todayRAHMATOLLAH E.
Fast and helpful service in the AM. Didn't have to wait at all trailer rented was in great shape everything worked perfectly and we returned after hours with no problem. Thank youMaria R.
Happysyed S. | Overall Experience
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.Thomas B. | Overall Experience
Excelent Service, No CommentsRaja R.
Customer did not leave a comment.ILLYASHA P. | Overall Experience
Customer did not leave a comment.MATTHIAS L.
The Pleasanton location is my go to spot even though I live in Fremont. Employees are very helpful and polite. The selection of UHaul's is excellent.KIM K.
Customer did not leave a comment.SANDRA S.
this location, was the most organized U haul , I have experienced . great service . I was in, got what I needed and was out in a matter minutes . Thank You I will definitely rent from this location againJoseph R.
Professional and very nice loved experiencePAMELA C.
Customer did not leave a comment.Charles M.
Everything was efficient and easy, both picking up and dropping off.DENNIS P.
Customer did not leave a comment.Terry S. | Overall Experience
Customer did not leave a comment.Garrett W.
Customer did not leave a comment.Steven R.
Fit the bill perfectly!!Merry S. | Overall Experience
Customer did not leave a comment.PETER R.
Service was great! I receive phone calls from real people, text messages, and emails. Communication was great and everything was on time as promised.JUDY H.
This location was awesome. Ann, who was out Primary contact was wonderful.Mary L.
Nothing.Your the best.Do not mess with perfection..RONALD C.
I would like to see more 6x12 Utility trailers in Bay Area (I drove 20 miles to pick up this trailer)VITALIY S.
Customer did not leave a comment.Callan F.
Disappointed with ignition on truck. Took 2-5 mins to start truck every time. Spent 20 mins trying to start truck. Not happy. Over chargedRobert V.
Customer did not leave a comment.joyce n. | Overall Experience
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Lois S. | First Impressions
good good good goodChien O.
I was not a customer of Uhaul on this occasion. Staff keep using my email address to complete some form, so I'm getting spammed every time someone checks out a truck. Be warned to anyone who hires Uhaul and shares their data with them.JAMES M.
Customer did not leave a comment.Marilou R.
Customer did not leave a comment.WILMERPAUL A.
Great staff, fast and friendlyJames R.
No need already working greatRONALD R.
Customer did not leave a comment.MARK S.
NAAllen M. | First Impressions
Great service and friendly staff. I highly recommend this U-Haul.Salomon L.
Thank you for a stress free transaction. Everyone was helpful and pleasant.John B.
Customer did not leave a comment.Randy W.
The drop off and pick up dates were very fluidâ€¦each time I was told one date and it was always changed. But Manteca was managing since boxes were delivered to Tracy.Terry G.
Customer did not leave a comment.TETSURO O.
Customer did not leave a comment.JAVIER L.
It was so easy. Truck rental was so reasonableVIVIAN L.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.Heather G.
I think I was charged incorrectly on my rental. I’d luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 JennyJennifer L. | First Impressions
Customer did not leave a comment.JENNIFER L.
Customer did not leave a comment.KATHY R. | First Impressions
Customer did not leave a comment.FERNANDO R.
Always greatDIRK C.
Rental online was quick ad easy. Upon pickup the agent was professional and personable, the truck was ready, clean and in great condition. The return was quick and efficient. No negative to reportRONALD J.
Customer did not leave a comment.Ricardo S.
storage space is quite far from elevatorSandeep M. | First Impressions
How you treat a non for profit to aid the community is PRICELESS! Living Water Outreach Services thanks you!Derrick M.
Customer did not leave a comment.Hojoong C.
Scott was fun, knowledgeable and professional.Amy D. | First Impressions
Customer did not leave a comment.Todd F. | First Impressions
Customer did not leave a comment.Brian M. | First Impressions
Customer did not leave a comment.Yuki Y. | First Impressions
Customer did not leave a comment.ILLYASHA P. | First Impressions
Customer did not leave a comment.Linda G. | First Impressions
The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I’d give my experience 1 star.Brandi F. | Online Move In
Customer did not leave a comment.blanca a. | First Impressions
My code didn’t initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn’t clear that I needed to bring my own locks and the team I was working with in the office didn’t mention this either.Andrew F. | Online Move In
The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.Pani K. | First Impressions
Customer did not leave a comment.Andrew F. | Online Move In
Very nice staff. Great customer service.deborah c. | First Impressions
I couldn’t figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.Marina B. | Online Move In
I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts GreenDENISE G. | First Impressions
Customer did not leave a comment.Chandrasekhara S. | First Impressions
The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.Pam O. | First Impressions
The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I’ve seen at U-Haul. She deserves a raise and a promotion! Thank you so much!SUSAN C. | First Impressions
They were really great to meKATRINA H. | First Impressions
Customer did not leave a comment.Kristen L. | First Impressions
Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.Steven N. | First Impressions
Deanna was very helpful in selecting the space that I needed. Thank you....Robert B. | First Impressions
Great experience - thank you!Leo O. | First Impressions
Great staff very friendly and helpful especially Ana she was a treat to work with.Gary B. | First Impressions
Customer did not leave a comment.Tamara M. | Online Move In
I've recommended this place to others already.Rebecca W. | First Impressions
So far so goodWilliam C. | Online Move In
Everyone is always helpful and the service is great! Keep up the good work.ROBERT B. | First Impressions
Customer did not leave a comment.James B. | First Impressions
I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.Luanna S. | Online Move In
Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I’m very happy with how things turned out.MAKIN R. | First Impressions
Customer did not leave a comment.ALICIA G. | First Impressions
Customer did not leave a comment.Alfred B. | First Impressions
The sizing is not the best online had to upgrade to a larger unitJennifer H. | Online Move In
Customer did not leave a comment.Steve B. | First Impressions
Customer did not leave a comment.steven s. | First Impressions
I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.My-Dung (Sandra) H. | First Impressions
Anne was very helpful & patient. Excellent customer service.Hang D. | First Impressions
Customer did not leave a comment.Dennis L. | Online Move In
Customer did not leave a comment.Charlotte S. | First Impressions
Customer did not leave a comment.christian s. | First Impressions
Everyone was helpful in securing our RV storage site. Very professional.Doug H. | First Impressions
Customer did not leave a comment.David P. | First Impressions
Customer did not leave a comment.Robyn L. | Online Move In
Always professional and helpfulTerry H. | First Impressions
best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.Ashli A. | First Impressions
Customer did not leave a comment.Jason L. | First Impressions
Fast and convenient check in. Customer service was great.christine c. | First Impressions
Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!Theresa H. | First Impressions
Customer did not leave a comment.Luciano L. | First Impressions
Excellent service! We were set up and had our unit in minimal time! Thank you!!Mark H. | First Impressions
Customer did not leave a comment.Mike K. | First Impressions
I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.Gregg C. | Online Move In
Customer did not leave a comment.Elena M. | First Impressions
Customer did not leave a comment.joyce n. | First Impressions
Very helpful staffRyan J. | First Impressions
Customer did not leave a comment.shadroo b. | First Impressions
Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.Jane S. | First Impressions
Very helpful staff!Robert H. | First Impressions
Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!Tom H. | First Impressions
Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.Kathleen P. | First Impressions
James was top notch.Stephen K. | First Impressions
Great service, great security.... great value .. couldn't be happier with your companyRuss T. | First Impressions
abraham was professional and helpful. I look forward to continuing to do business at this location.Zachary G. | First Impressions
Very welcoming and friendly staff.raymond b. | First Impressions
Friendly and helpful staff. Very clean storage warehouse.Lionel L. | First Impressions
Really painless transaction Clean facility Great Value !Bill L. | Reservation
We were impressed with the space area for our RV..Thank you for your help..John B. | Reservation
Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!Eric H. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!