U-Haul Storage of Pleasanton

2318 comentarios

5555 Sunol Bl   Pleasanton, CA 94566

(510) 632-6828

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(510) 632-6828

5555 Sunol Bl
Pleasanton, CA 94566

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Juan Manuel G. 
Clasificación:
5.0

one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.

Sankar Velayudhan N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis S. 
Clasificación:
5.0

Steven was incredible friendly and helpful when picking up my Uhaul. Kindness goes a long way and his service encourages me to want to come back to this location when the need arises. Thank you Steven!

kristen E. 
Clasificación:
5.0

Great service. Thank you

Jose M. 
Clasificación:
2.0

Reserve a trailer 1 month on advance 1 day before my trip call me and let me know I am not going to be able to rent what I reserved try to leve th trailer on my detonation call customer service and I can't. You can cancel me but I cannot retur trailer in a different location.

Juan G. 
Clasificación:
5.0

N/C

MICHAEL O. 
Clasificación:
5.0

Thank You

Kevin W.  |  First Impressions 
Clasificación:
5.0

Great service and very solid value. Thanks for this porgram.

Mark B. 
Clasificación:
5.0

the entire process from beginning to end was seamless.

LISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
4.0

B

carol W. 
Clasificación:
5.0

..

CURTISS J. 
Clasificación:
5.0

Doing a good job already

BABER C. 
Clasificación:
4.0

The gentleman who received my rental equipment upon completion was super friendly and helpful! He explained the totals and details of my overall rental very well. (Congrats on reaching 20 years, that was something he told me).

Amanda Y. 
Clasificación:
1.0

While picking up the truck the customer service was really poor and harsh. The heater didn't work in the truck and we were frozen with cold temperature which is really a bad experience.

Vishwanath D. 
Clasificación:
5.0

This is my second time here, and the service has been great. This time, everything was smooth, and as expected. However, I would also like to mention my experience from the last time, which was 4 months ago. I drove out without confirming the miles and fuel level, but immediately realized that the fuel was one step lower than what was indicated in the contract. I drove right back in, and the associate at the counter added a fuel credit immediately. On return, I had over-filled the fuel by one step, and they added a further credit towards that without me asking for it. I really appreciate any business that tries to make their money honestly.

JOSE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brysant N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAOMING C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

people were great work was great service was super great

JAMES C. 
Clasificación:
5.0

Nothing the staff at this location are knowledgeable and friendly

Joe S. 
Clasificación:
5.0

Very happy with the service and availability

Ricardo T. 
Clasificación:
5.0

The lovely clerk was just terrific for good manners and service!

Irene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
5.0

Great service, great people!

Graeme W. 
Clasificación:
5.0

Ninguno

Farhad H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mykyta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
5.0

Staff were super friendly and helpful.

Noemi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

Anne was great.

Rodney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio M. 
Clasificación:
5.0

Customer service excellent, friendly, knowledgeable and very supportive. This location is so much better than any other Uhaul I have ever visited! Ann Seibert was a pleasure to deal with!

Christopher O. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris N. 
Clasificación:
2.0

The truck rattled the entire time. It was truly scarey. Like the tires were out of balance. Even when it was empty. When I called to schedule a truck for 2 days the woman that answered was very rude. she said she couldn't let me rent a truck for 2 days only for 8 hours for one day. So I called dublin u haul and the woman was so nice. She checked the system and said they have alot of trucks available In sunol and could not understand why the manager of the sunol store would not help us with our truck rental request. So she went ahead and booked us. Poor customer service from the manager and a truck that had issues.. I would not recommend to anyone

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

The staff was super nice n very helpful I would defiantly rent again the experience was very smooth.

JERMAINE F. 
Clasificación:
5.0

Spotless, secure environment. Friendly, helpful staff. Great experience.

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.

leigh b.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aryn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chetan G. 
Clasificación:
5.0

The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.

Christine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christian s.  |  First Impressions 
Clasificación:
5.0

You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.

jennifer s.  |  First Impressions 
Clasificación:
1.0

The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the "system wasn't cooperating." I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Kelcy J.  |  First Impressions 
Clasificación:
5.0

Great experience> Very good staff and the renting process was terrific! Well done!

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ming Chun S. 
Clasificación:
5.0

The online and customer service aspect of hiring moving helpers was very poor. I had to follow up several times to verify that moving helpers had been retained. The moving help that I eventually secured was very helpful.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F.  |  Overall Experience 
Clasificación:
5.0

Great place

chuong N. 
Clasificación:
5.0

Make sure vehicle windows are rolled up - they were not and after the rain the previous night there was a puddle on the drivers seat.

Joseph C. 
Clasificación:
5.0

Everyone was helpful in securing our RV storage site. Very professional.

Doug H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miklos K. 
Clasificación:
1.0

First, order confirmed an appliance dolly. It was not available. So I had to drive 5 extra miles to another uhaul location to rent one. Those miles were not removed from my order. Damage waiver was added without my consent. He said it couldn't be removed. Vehicle was very dirty and the customer experience was horrible. Original quote was $60, final bill was$80. Overall, unpleasant experience.

Jeremy P. 
Clasificación:
5.0

Everything was perfect.

BALJEET C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

The vehicle was extremely clean and I felt very safe in it.

Giovanni C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
4.0

I did not receive a receipt that I requested be emailed to me. All other areas were very good.

Kristina L. 
Clasificación:
5.0

Can't think of anything; Check in and out was very quick, excellent location near freeway.

MARK W. 
Clasificación:
5.0

Great customer service. Lady at desk v helpfut

Ranick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
4.0

Good service

Benjamin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manoj P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah G. 
Clasificación:
4.0

When returning my equipment, i sat for a while not knowing if anyone knew i was there.

Sean M. 
Clasificación:
1.0

Don't double book a truck and leave your customer stuck in a bind on his moving day. This has occurred my last 2 times using your service and I won't be using it again after this. I was able to get a truck thanks to a last minute cancellation but your systems error almost completely ruined my family's plans,

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn L.  |  Online Move In 
Clasificación:
5.0

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven L. 
Clasificación:
5.0

easy pick up and return - would recommend

SCOTT M. 
Clasificación:
5.0

I love the crew here Ann and DeAnna are wonderful!

Korey S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sonia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky H. 
Clasificación:
5.0

Smooth transaction .. no wait and the return was fast and easy.

Audrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Korey C. 
Clasificación:
5.0

This is perfect and excellent service..! I don't think of any better service .

CHAITANYAKUMAR Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
5.0

Very Friendly Staff and Helpful

ELAINE L. 
Clasificación:
5.0

The crew here are awesome! Especially Ann

Korey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred H. 
Clasificación:
4.0

Outside of truck was dirty

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth T. 
Clasificación:
5.0

Customer service has always been great ! We will continue to use this facility again and refer to others .

David B. 
Clasificación:
5.0

Steven. Dude is top notch. Give that man a raise. Very professional, got me out of a pinch and put a smile on my face in the process.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Judith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mir T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gensila M. 
Clasificación:
5.0

I believe everything was great, noting in mind to improve at this point.

Cleophus S. 
Clasificación:
5.0

Very nice people.

Martin V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

It was terrible that they had to reschedule my U-haul with only a DAY NOTICE. We had to change all our weekend plans. I originally wanted to U HAUL on Saturday. They called me Friday night to tell me I could only pick up the U HAUL on Sunday when I booked 5 days in advance. It was very frustrating and then I was put on hold for 30 minutes to try to speak to a call representative. Very poor customer service experience.

Walter F. 
Clasificación:
4.0

I was hoping to be able to p up Uhaul closet to my home. I arranged the p/up many days in advance.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne M. 
Clasificación:
5.0

Everything went like clockwork/ from pickup to drop off

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Royal R. 
Clasificación:
4.0

Our experience at the U-Haul was great (even renting a van from you this coming Saturday). We just think that there needs more help for a busier hours. Only one girl was behind the counter (very helpful and professional), but she seemed super busy (overworked a bit). Pleasanton, CA location (Sunol rd).

DANA H. 
Clasificación:
4.0

Get a new phone system!!!

Fredrick P. 
Clasificación:
1.0

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren't stressed enough. The manager on duty didn't think it important enough to get on the phone with us. Horrible experience.

LAURA W.  |  Online Move In 
Clasificación:
5.0

Always professional and helpful

Terry H.  |  First Impressions 
Clasificación:
4.0

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Ashli A.  |  First Impressions 
Clasificación:
3.0

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.

Tim D.  |  Overall Experience 
Clasificación:
3.0

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

MATTHEW T.  |  Overall Experience 
Clasificación:
3.0

I was issued a locker that was already in use and locked.

Spencer G.  |  First Impressions 
Clasificación:
5.0

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

Janice C.  |  First Impressions 
Clasificación:
5.0

perfect storage unit, easy access and super clean

Caylee H.  |  Overall Experience 
Clasificación:
5.0

no issues moving in, accessing locker and moving out

George S.  |  Overall Experience 
Clasificación:
5.0

Staff is great. Location is convenient.

Kevin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

martin m.  |  First Impressions 
Clasificación:
5.0

Fast and convenient check in. Customer service was great.

christine c.  |  First Impressions 
Clasificación:
5.0

great value for RV storage.

john t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana L K.  |  Overall Experience 
Clasificación:
5.0

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.

Angela Cambra E.  |  Overall Experience 
Clasificación:
5.0

Thank you so much! You have such a kind, helpful desicated staff at this location❤️

JENNIFER S.  |  Overall Experience 
Clasificación:
5.0

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Theresa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luciano L.  |  First Impressions 
Clasificación:
5.0

Excellent service! We were set up and had our unit in minimal time! Thank you!!

Mark H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glen g.  |  Overall Experience 
Clasificación:
5.0

Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.

J R R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Olukayode F.  |  First Impressions 
Clasificación:
5.0

Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.

WILLIAM W.  |  Overall Experience 
Clasificación:
5.0

Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the location

Bill S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA S.  |  Overall Experience 
Clasificación:
5.0

Very efficient and quick process.

Kevin K.  |  First Impressions 
Clasificación:
5.0

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Gregg C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena M.  |  First Impressions 
Clasificación:
4.0

The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.

James B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce n.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

Ryan J.  |  First Impressions 
Clasificación:
4.0

My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.

Michale B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hina K.  |  Overall Experience 
Clasificación:
5.0

Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service 

Angelina M.  |  Overall Experience 
Clasificación:
2.0

1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn't be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!

lilia h.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.

THERESA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shadroo b.  |  First Impressions 
Clasificación:
4.0

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

Jane S.  |  First Impressions 
Clasificación:
5.0

I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.

hariharan r.  |  First Impressions 
Clasificación:
5.0

Very helpful

Amanda A.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.

Sandra S.  |  Overall Experience 
Clasificación:
5.0

Great experience! Thank you!

James P.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.

Geoffrey G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff!

Robert H.  |  First Impressions 
Clasificación:
2.0

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Laura F.  |  First Impressions 
Clasificación:
5.0

service was great since they were short some staff

Wilford K.  |  First Impressions 
Clasificación:
5.0

Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!

Pierre C.  |  Overall Experience 
Clasificación:
5.0

It was a very pleasurable experience!

Mike o.  |  Overall Experience 
Clasificación:
5.0

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Tom H.  |  First Impressions 
Clasificación:
5.0

Great service. Very knowledgeable, professional and fast move in process.

SHARON V.  |  First Impressions 
Clasificación:
5.0

I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

leigh b.  |  First Impressions 
Clasificación:
4.0

The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.

Bill B.  |  Overall Experience 
Clasificación:
5.0

Great experience

Scott B.  |  Overall Experience 
Clasificación:
5.0

Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!

Lorrain T.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Qurat-Ul-Ain B.  |  Overall Experience 
Clasificación:
4.0

Great experience!

Hina K.  |  First Impressions 
Clasificación:
5.0

Very, Very helpful and a pleasant experience.

Jim M.  |  First Impressions 
Clasificación:
5.0

I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Karen W.  |  Overall Experience 
Clasificación:
5.0

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Kathleen P.  |  First Impressions 
Clasificación:
1.0

I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Johnny C.  |  Overall Experience 
Clasificación:
4.0

The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Michael M.  |  Overall Experience 
Clasificación:
5.0

James was top notch.

Stephen K.  |  First Impressions 
Clasificación:
5.0

Great service and good facility

leo j.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and courteous.

Eduardo H.  |  Overall Experience 
Clasificación:
5.0

Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

Toni B.  |  First Impressions 
Clasificación:
5.0

Your storage hours should be extended to beyond your office hours.

ANTONIN M.  |  Overall Experience 
Clasificación:
5.0

Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

MURRAY R.  |  Overall Experience 
Clasificación:
5.0

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Jennifer K.  |  First Impressions 
Clasificación:
5.0

Ninguno

Steve P.  |  First Impressions 
Clasificación:
5.0

Great service, great security.... great value .. couldn't be happier with your company

Russ T.  |  First Impressions 
Clasificación:
5.0

abraham was professional and helpful. I look forward to continuing to do business at this location.

Zachary G.  |  First Impressions 
Clasificación:
1.0

I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

benjamin m.  |  First Impressions 
Clasificación:
3.0

I was disappointed with the employees at this location. Not professional. Sad

Big Bay Ray I.  |  Overall Experience 
Clasificación:
5.0

A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Karen W.  |  First Impressions 
Clasificación:
2.0

extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Jen B.  |  Overall Experience 
Clasificación:
5.0

The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Gracias.

Aaron T.  |  First Impressions 
Clasificación:
5.0

Excellent service!!!

Manoela F.  |  Overall Experience 
Clasificación:
5.0

Very welcoming and friendly staff.

raymond b.  |  First Impressions 
Clasificación:
5.0

Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

NICOLE W.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. Very clean storage warehouse.

Lionel L.  |  First Impressions 
Clasificación:
5.0

Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

stewart h.  |  Overall Experience 
Clasificación:
4.0

Good Job

ROBERT W.  |  First Impressions 
Clasificación:
5.0

No further comments

Petrie C.  |  Overall Experience 
Clasificación:
5.0

The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

DUSTIN G.  |  First Impressions 
Clasificación:
5.0

Great Information, assistance, and attention to our needs! Gracias

Sandy U.  |  First Impressions 
Clasificación:
5.0

Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Kevin S.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.

Pamela W.  |  Overall Experience 
Clasificación:
5.0

Clean and well ran. Would recommend to all!

Tom C.  |  Overall Experience 
Clasificación:
5.0

Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

DAVID L C.  |  Overall Experience 
Clasificación:
5.0

Much more efficient than I had expected. It is good to find an organization that actually works well!

Richard S.  |  Overall Experience 
Clasificación:
5.0

Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Matthew Y.  |  Overall Experience 
Clasificación:
5.0

Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.

Pamela W.  |  First Impressions 
Clasificación:
5.0

Excelente 

Jennifer I.  |  First Impressions 
Clasificación:
5.0

Deanna was very helpful

Michale B.  |  Overall Experience 
Clasificación:
5.0

Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Jose L.  |  Overall Experience 
Clasificación:
5.0

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

Barbie G.  |  First Impressions 
Clasificación:
5.0

consistently exceeds expectations

mark s.  |  Overall Experience 
Clasificación:
5.0

Really painless transaction Clean facility Great Value !

Bill L. | Reservación
Clasificación:
5.0

great

LOGAN F.  |  Overall Experience 
Clasificación:
5.0

Dana is always so sweet and helpful!!!

Michale B. | Reservación
Clasificación:
5.0

We were impressed with the space area for our RV..Thank you for your help..

John B. | Reservación
Clasificación:
5.0

Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Kevin S. | Reservación
Clasificación:
5.0

Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Diane H.  |  Overall Experience 
Clasificación:
3.0

Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

Austin S.  |  Overall Experience 
Clasificación:
5.0

Little pricey but very nice facility. The layout of the sales area was not that good.

san l.  |  Overall Experience 
Clasificación:
5.0

We have stored here before, and that's why we came back. Good service and security

bud e.  |  Overall Experience 
Clasificación:
5.0

Everything went very smoothly.

Larry M.  |  Overall Experience 
Clasificación:
1.0

I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Manuel M. | Reservación
Clasificación:
5.0

Great customer service!

Scott E. | Reservación
Clasificación:
5.0

Marissa and (didn't get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Eric H. | Reservación
Clasificación:
1.0

Horrible service

Allison M. | Reservación
Clasificación:
5.0

It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

Michael N.  |  Overall Experience 
Clasificación:
5.0

Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

LESLIE O.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

John Y.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful.

Francheska O.  |  Overall Experience 
Clasificación:
5.0

0

Alfredo Y.  |  Overall Experience 
Clasificación:
5.0

Facility clean and well-lit.

RHEIN S.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Dmitri R.  |  Overall Experience 
Clasificación:
4.0

the staff are the best

Art n.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

Brian W.  |  Overall Experience 
Clasificación:
5.0

I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

THERESA G.  |  Overall Experience 
Clasificación:
5.0

The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

Bobbie P.  |  Overall Experience 
Clasificación:
5.0

Great customer service from the beginning til the end. Great Job U-Haul!

TERRY MARIE P.  |  Overall Experience 
Clasificación:
5.0

Very accommodating.

WILLIAM W.  |  Overall Experience 
Clasificación:
5.0

Definitely going to be my go-to for my storage needs in the future.

Jenny P.  |  Overall Experience 
Clasificación:
4.0

Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!

robin c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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