Comentarios de los clientes para U-Haul Storage of Pleasanton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Pleasanton

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Kelcy J. | First Impressions |
Clasificación:

The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the “system wasn’t cooperating.” I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Jim M.
Clasificación:

Great experience> Very good staff and the renting process was terrific! Well done!

RONALD J.
Clasificación:

El cliente no dejó un comentario.

Ming Chun S.
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

The online and customer service aspect of hiring moving helpers was very poor. I had to follow up several times to verify that moving helpers had been retained. The moving help that I eventually secured was very helpful.

Michelle F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

chuong N.
Clasificación:

Great place

Joseph C.
Clasificación:

Make sure vehicle windows are rolled up - they were not and after the rain the previous night there was a puddle on the drivers seat.

Doug H. | First Impressions |
Clasificación:

Everyone was helpful in securing our RV storage site. Very professional.

cory H.
Clasificación:

El cliente no dejó un comentario.

Miklos K.
Clasificación:

El cliente no dejó un comentario.

Jeremy P.
Clasificación:

First, order confirmed an appliance dolly. It was not available. So I had to drive 5 extra miles to another uhaul location to rent one. Those miles were not removed from my order. Damage waiver was added without my consent. He said it couldn't be removed. Vehicle was very dirty and the customer experience was horrible. Original quote was $60, final bill was$80. Overall, unpleasant experience.

BALJEET C.
Clasificación:

Everything was perfect.

robert S.
Clasificación:

El cliente no dejó un comentario.

Giovanni C.
Clasificación:

The vehicle was extremely clean and I felt very safe in it.

Tim H.
Clasificación:

El cliente no dejó un comentario.

Kristina L.
Clasificación:

I did not receive a receipt that I requested be emailed to me. All other areas were very good.

MARK W.
Clasificación:

Can't think of anything; Check in and out was very quick, excellent location near freeway.

Ranick N.
Clasificación:

Great customer service. Lady at desk v helpfut

David P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Victor G.
Clasificación:

El cliente no dejó un comentario.

Benjamin A.
Clasificación:

Good service

Roman S.
Clasificación:

El cliente no dejó un comentario.

Manoj P.
Clasificación:

El cliente no dejó un comentario.

Deborah G.
Clasificación:

El cliente no dejó un comentario.

Sean M.
Clasificación:

When returning my equipment, i sat for a while not knowing if anyone knew i was there.

Joshua B.
Clasificación:

Don't double book a truck and leave your customer stuck in a bind on his moving day. This has occurred my last 2 times using your service and I won't be using it again after this. I was able to get a truck thanks to a last minute cancellation but your systems error almost completely ruined my family's plans,

Robyn L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

DAVID M. | Overall Experience |
Clasificación:

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

steven L.
Clasificación:

El cliente no dejó un comentario.

SCOTT M.
Clasificación:

easy pick up and return - would recommend

Korey S.
Clasificación:

I love the crew here Ann and DeAnna are wonderful!

Sonia B.
Clasificación:

El cliente no dejó un comentario.

Eduard J.
Clasificación:

El cliente no dejó un comentario.

Ricky H.
Clasificación:

El cliente no dejó un comentario.

Audrey M.
Clasificación:

Smooth transaction .. no wait and the return was fast and easy.

Korey C.
Clasificación:

El cliente no dejó un comentario.

CHAITANYAKUMAR Y.
Clasificación:

This is perfect and excellent service..! I don't think of any better service .

ANDREW L.
Clasificación:

El cliente no dejó un comentario.

ELAINE L.
Clasificación:

Very Friendly Staff and Helpful

Korey C. | First Impressions |
Clasificación:

The crew here are awesome! Especially Ann

Rudy H.
Clasificación:

El cliente no dejó un comentario.

Alfred H.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

Outside of truck was dirty

Diana G.
Clasificación:

El cliente no dejó un comentario.

Ruth T.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Customer service has always been great ! We will continue to use this facility again and refer to others .

Benjamin W.
Clasificación:

Steven. Dude is top notch. Give that man a raise. Very professional, got me out of a pinch and put a smile on my face in the process.

Warren W.
Clasificación:

El cliente no dejó un comentario.

Monique C.
Clasificación:

El cliente no dejó un comentario.

Alfred H.
Clasificación:

El cliente no dejó un comentario.

Judith T.
Clasificación:

El cliente no dejó un comentario.

Mir T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Thomas R.
Clasificación:

El cliente no dejó un comentario.

Jim L.
Clasificación:

El cliente no dejó un comentario.

Gensila M.
Clasificación:

El cliente no dejó un comentario.

Cleophus S.
Clasificación:

I believe everything was great, noting in mind to improve at this point.

Martin V.
Clasificación:

Very nice people.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Walter F.
Clasificación:

It was terrible that they had to reschedule my U-haul with only a DAY NOTICE. We had to change all our weekend plans. I originally wanted to U HAUL on Saturday. They called me Friday night to tell me I could only pick up the U HAUL on Sunday when I booked 5 days in advance. It was very frustrating and then I was put on hold for 30 minutes to try to speak to a call representative. Very poor customer service experience.

John P.
Clasificación:

I was hoping to be able to p up Uhaul closet to my home. I arranged the p/up many days in advance.

Jeanne M.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

Everything went like clockwork/ from pickup to drop off

Royal R.
Clasificación:

El cliente no dejó un comentario.

DANA H.
Clasificación:

Our experience at the U-Haul was great (even renting a van from you this coming Saturday). We just think that there needs more help for a busier hours. Only one girl was behind the counter (very helpful and professional), but she seemed super busy (overworked a bit). Pleasanton, CA location (Sunol rd).

Fredrick P.
Clasificación:

Get a new phone system!!!

LAURA W. | Online Move In |
Clasificación:

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren’t stressed enough. The manager on duty didn’t think it important enough to get on the phone with us. Horrible experience.

MATTHEW S.
Clasificación:

Keep it up

Gary D.
Clasificación:

service was great, thanks

Rodrigo C.
Clasificación:

El cliente no dejó un comentario.

George F.
Clasificación:

Great staff! I was in and out in 10 minutes.

JASKIRAT M.
Clasificación:

El cliente no dejó un comentario.

Clark P.
Clasificación:

El cliente no dejó un comentario.

Joni H.
Clasificación:

The windshield wiper broke on the way. Maybe do an extra check but I don't think you could have known.

Donald R.
Clasificación:

Worst experience ever. My reservation was moved several times and times changed. I never received the call before 6:00 pm the night before and when I received an e-mail my pickup time was moved from 9:00 am to noon. When I arrived at location they didn't have my reservation. I called 1-800 go uhauland after a 30 min wait time was told my only option was a 5 ft smaller truck located 18 miles away

Benjamin B.
Clasificación:

El cliente no dejó un comentario.

Aimee A.
Clasificación:

GM' was very disrespectful

MARY C.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

Staff up for peak moving times

Samantha S.
Clasificación:

El cliente no dejó un comentario.

Terry H. | First Impressions |
Clasificación:

Always professional and helpful

Robert F.
Clasificación:

My comments are not specific to this Pleasanton, CA location but for U-haul corporate. I was disappointed in my attempts to simply rent an enclosed trailer to move my son into his place before the start of school. I called and talked with multiple agents and each time was told they couldn't do what I was requesting which was rent a 6'x12' enclosed trailer for a round-trip multiple day usage. I ended up having to use an open utility trailer. Given the rental cost and difficulty in making my reservation I will likely look for alternatives for future truck/trailer needs.

Yuriy R.
Clasificación:

El cliente no dejó un comentario.

Ashli A. | First Impressions |
Clasificación:

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Anthony R.
Clasificación:

El cliente no dejó un comentario.

EDWARD M.
Clasificación:

Made it very easy to drop off.

Sue R.
Clasificación:

Service was great though our trailer was very well used and a little rough that why I write not applicable as my answer. It was clean but may soon need to be retired from the fleet

Tim D. | Overall Experience |
Clasificación:

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.

Vinodhkumar V.
Clasificación:

El cliente no dejó un comentario.

Miguel M.
Clasificación:

they have decent prices

Nickie M.
Clasificación:

El cliente no dejó un comentario.

MATTHEW T. | Overall Experience |
Clasificación:

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

Spencer G. | First Impressions |
Clasificación:

I was issued a locker that was already in use and locked.

Bruce F.
Clasificación:

El cliente no dejó un comentario.

Ashleigh K.
Clasificación:

El cliente no dejó un comentario.

Glenn P.
Clasificación:

Had to travel 60 miles out of my way to get the trailer

Nicole S.
Clasificación:

El cliente no dejó un comentario.

Brian J.
Clasificación:

Super nice people to deal with

Mark W.
Clasificación:

I had reserved a truck and dolly yet the dolly was given to someone who walked in with no reservation. Additionally, the Uhaul I originally made the reservation with Dublin CA transferred me to Pleasanton CA because someone did not return the truck I was suppose to get. Pleasanton only had a larger truck that was more expensive and the Dublin Uhaul said she would give the truck to me at the same cost for the smaller truck. Pleasanton did not charge me the lesser fee and somehow was not able to show me the breakdown of the receipt.

David B.
Clasificación:

Nothing. They all are awesome, attentive and very friendly beyond the call of duty. I've rented here many times and the entire staff have always been superb. I commend the person in charge of hiring as they have in place a perfect staff of professional.

Janice C. | First Impressions |
Clasificación:

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

John G.
Clasificación:

El cliente no dejó un comentario.

Heather C.
Clasificación:

Deanna was incredible made me fell important and a valued as a customer.

CHRISTOPHER T.
Clasificación:

At this point, I have spent over two and a half hours on the phone trying to cancel my fifth pod and still have an incorrect estimate for shipping expenses that is off by almost $3000 dollars. My expectation is that the original estimate of $2348 for shipping four pods from CA to MN will be honored rather than the absurd $5232 that I am currently being quoted. At this point I am honestly considering billing UHaul for the time I have spent to resolve this issue. Your representatives have hung up on me, transferrred me to oblivion voice mails, rudely treated me and failed to deliver quality service at every turn. My disappointment is profound and I will go out of my way to share this experience with everyone I know. I expect it to be resolved.

hayden G.
Clasificación:

I reserved a truck in concord a week before and day of I was told to drive 40 mins away to pick up a different length truck. It was a major inconvenience.

Christopher L.
Clasificación:

El cliente no dejó un comentario.

Caylee H. | Overall Experience |
Clasificación:

perfect storage unit, easy access and super clean

Sooyoung L.
Clasificación:

Equipments are always new and clean.

Yun L.
Clasificación:

When returning the equipment, it would be better to provide a receipt instead of just verbal acknowledgement that it's good to go

Luis G.
Clasificación:

requested a completely different location and with less the a 24hr notice location was changed and cause a big inconvenience and was not offered any other option or discount. Very Frustrating

mark S.
Clasificación:

El cliente no dejó un comentario.

Mike B.
Clasificación:

Love the online check in.

Aaron C.
Clasificación:

Friendly service

Eshan P.
Clasificación:

NEVER USING U-HAUL AGAIN. First my location was changed without asking me (location is a preference ok), second the location didn't have my truck ready, Sierra the rep called at 9:30 AM stating the truck would be late but couldn't tell me a time (ok people not returning the truck on time nit in their control ok), third I was told there are no other trucks available. I get a call 2 hours later stating the truck was not back, then was told a truck is available. WTF, so I was supposed to get a 10ft truck, Sierra tells me she can give me a 15ft truck for the price of a 10ft (ok thank you). I get the bill its $85 dollars, there's a fuel charge of $19 I GOT THE TRUCK BACK WITH MORE FUEL THAN IT HAD, my receipt shows I returned the truck at 4:07 PM, I RETURNED THE TRUCK BY 3:15 before my 4 hours. I WILL NEVER USE U-HAUL AGAIN. THIS IS HORRIBLE CUSTOMER SERVICE.

John S.
Clasificación:

Customer call center was excellent in providing information on alternate drop off location.

Caroline Y.
Clasificación:

El cliente no dejó un comentario.

George S. | Overall Experience |
Clasificación:

no issues moving in, accessing locker and moving out

Kevin K. | Overall Experience |
Clasificación:

Staff is great. Location is convenient.

Jason L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

martin m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

christine c. | First Impressions |
Clasificación:

Fast and convenient check in. Customer service was great.

john t. | Overall Experience |
Clasificación:

great value for RV storage.

Jana L K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angela Cambra E. | Overall Experience |
Clasificación:

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.

JENNIFER S. | Overall Experience |
Clasificación:

Thank you so much! You have such a kind, helpful desicated staff at this location❤️

Theresa H. | First Impressions |
Clasificación:

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Luciano L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark H. | First Impressions |
Clasificación:

Excellent service! We were set up and had our unit in minimal time! Thank you!!

glen g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

J R R. | Overall Experience |
Clasificación:

Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.

Olukayode F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

WILLIAM W. | Overall Experience |
Clasificación:

Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.

Bill S. | Overall Experience |
Clasificación:

Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the location

Mike K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

REBECCA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin K. | First Impressions |
Clasificación:

Very efficient and quick process.

Gregg C. | Online Move In |
Clasificación:

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Elena M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James B. | Overall Experience |
Clasificación:

The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.

joyce n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ryan J. | First Impressions |
Clasificación:

Very helpful staff

Michale B. | Overall Experience |
Clasificación:

My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.

Hina K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angelina M. | Overall Experience |
Clasificación:

Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service 💜

lilia h. | Overall Experience |
Clasificación:

1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn’t be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!

THERESA G. | Overall Experience |
Clasificación:

Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.

shadroo b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jane S. | First Impressions |
Clasificación:

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

hariharan r. | First Impressions |
Clasificación:

I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.

Amanda A. | Overall Experience |
Clasificación:

Very helpful

Sandra S. | Overall Experience |
Clasificación:

The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.

James P. | First Impressions |
Clasificación:

Great experience! Thank you!

Geoffrey G. | Overall Experience |
Clasificación:

Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.

Robert H. | First Impressions |
Clasificación:

Very helpful staff!

Laura F. | First Impressions |
Clasificación:

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Wilford K. | First Impressions |
Clasificación:

service was great since they were short some staff

Pierre C. | Overall Experience |
Clasificación:

Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!

Mike o. | Overall Experience |
Clasificación:

It was a very pleasurable experience!

Tom H. | First Impressions |
Clasificación:

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

SHARON V. | First Impressions |
Clasificación:

Great service. Very knowledgeable, professional and fast move in process.

leigh b. | First Impressions |
Clasificación:

I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

Bill B. | Overall Experience |
Clasificación:

The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.

Scott B. | Overall Experience |
Clasificación:

Great experience

Lorrain T. | First Impressions |
Clasificación:

Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!

Qurat-Ul-Ain B. | Overall Experience |
Clasificación:

Great customer service

Hina K. | First Impressions |
Clasificación:

Great experience!

Jim M. | First Impressions |
Clasificación:

Very, Very helpful and a pleasant experience.

Karen W. | Overall Experience |
Clasificación:

I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Kathleen P. | First Impressions |
Clasificación:

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Johnny C. | Overall Experience |
Clasificación:

I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Michael M. | Overall Experience |
Clasificación:

The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Stephen K. | First Impressions |
Clasificación:

James was top notch.

leo j. | Overall Experience |
Clasificación:

Great service and good facility

Eduardo H. | Overall Experience |
Clasificación:

Staff was always friendly and courteous.

Toni B. | First Impressions |
Clasificación:

Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

ANTONIN M. | Overall Experience |
Clasificación:

Your storage hours should be extended to beyond your office hours.

MURRAY R. | Overall Experience |
Clasificación:

Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

Jennifer K. | First Impressions |
Clasificación:

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Steve P. | First Impressions |
Clasificación:

None

Russ T. | First Impressions |
Clasificación:

Great service, great security.... great value .. couldn't be happier with your company

Zachary G. | First Impressions |
Clasificación:

abraham was professional and helpful. I look forward to continuing to do business at this location.

benjamin m. | First Impressions |
Clasificación:

I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

Big Bay Ray I. | Overall Experience |
Clasificación:

I was disappointed with the employees at this location. Not professional. Sad

Karen W. | First Impressions |
Clasificación:

A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Jen B. | Overall Experience |
Clasificación:

extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Aaron T. | First Impressions |
Clasificación:

The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Thank you.

Manoela F. | Overall Experience |
Clasificación:

Excellent service!!!

raymond b. | First Impressions |
Clasificación:

Very welcoming and friendly staff.

NICOLE W. | Overall Experience |
Clasificación:

Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

Lionel L. | First Impressions |
Clasificación:

Friendly and helpful staff. Very clean storage warehouse.

stewart h. | Overall Experience |
Clasificación:

Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

ROBERT W. | First Impressions |
Clasificación:

Good Job

Petrie C. | Overall Experience |
Clasificación:

No further comments

DUSTIN G. | First Impressions |
Clasificación:

The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

Sandy U. | First Impressions |
Clasificación:

Great Information, assistance, and attention to our needs! Thank you

Kevin S. | Overall Experience |
Clasificación:

Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Pamela W. | Overall Experience |
Clasificación:

My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.

Tom C. | Overall Experience |
Clasificación:

Clean and well ran. Would recommend to all!

DAVID L C. | Overall Experience |
Clasificación:

Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

Richard S. | Overall Experience |
Clasificación:

Much more efficient than I had expected. It is good to find an organization that actually works well!

Matthew Y. | Overall Experience |
Clasificación:

Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Pamela W. | First Impressions |
Clasificación:

Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.

Jennifer I. | First Impressions |
Clasificación:

Excellent 👍

Michale B. | Overall Experience |
Clasificación:

Deanna was very helpful

Jose L. | Overall Experience |
Clasificación:

Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Barbie G. | First Impressions |
Clasificación:

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

mark s. | Overall Experience |
Clasificación:

consistently exceeds expectations

Bill L. | Reservation |
Clasificación:

Really painless transaction Clean facility Great Value !

LOGAN F. | Overall Experience |
Clasificación:

great

Michale B. | Reservation |
Clasificación:

Dana is always so sweet and helpful!!!

John B. | Reservation |
Clasificación:

We were impressed with the space area for our RV..Thank you for your help..

Kevin S. | Reservation |
Clasificación:

Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Diane H. | Overall Experience |
Clasificación:

Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Austin S. | Overall Experience |
Clasificación:

Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

san l. | Overall Experience |
Clasificación:

Little pricey but very nice facility. The layout of the sales area was not that good.

bud e. | Overall Experience |
Clasificación:

We have stored here before, and that's why we came back. Good service and security

Larry M. | Overall Experience |
Clasificación:

Everything went very smoothly.

Manuel M. | Reservation |
Clasificación:

I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Scott E. | Reservation |
Clasificación:

Great customer service!

Eric H. | Reservation |
Clasificación:

Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Allison M. | Reservation |
Clasificación:

Horrible service

Michael N. | Overall Experience |
Clasificación:

It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

LESLIE O. | Overall Experience |
Clasificación:

Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

John Y. | Overall Experience |
Clasificación:

Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

Francheska O. | Overall Experience |
Clasificación:

Everyone was very nice and helpful.

Alfredo Y. | Overall Experience |
Clasificación:

0

RHEIN S. | Overall Experience |
Clasificación:

Facility clean and well-lit.

Dmitri R. | Overall Experience |
Clasificación:

Excellent service

Art n. | Overall Experience |
Clasificación:

the staff are the best

Barbara M. | Overall Experience |
Clasificación:

Wonderful experience

Brian W. | Overall Experience |
Clasificación:

Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

THERESA G. | Overall Experience |
Clasificación:

I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

Bobbie P. | Overall Experience |
Clasificación:

The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

TERRY MARIE P. | Overall Experience |
Clasificación:

Great customer service from the beginning til the end. Great Job U-Haul!

WILLIAM W. | Overall Experience |
Clasificación:

Very accommodating.

Jenny P. | Overall Experience |
Clasificación:

Definitely going to be my go-to for my storage needs in the future.

robin c. | Overall Experience |
Clasificación:

Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!

No se han enviado comentarios para esta ubicación.

Volver
arriba