Comentarios del cliente para U-Haul Storage of Pleasanton

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Pleasanton

Grado total:

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Robert H. en

Grado:

See if you can get smaller enclosed trailers back. They are getting hard to find with all the people leaving CA. The 5x8' cargo trailer is especially a size needed.

myra E. en

Grado:

Nothing. It was very nice

Naim O. en

Grado:

Quick and efficient

Richard M. en

Grado:

El cliente no dejó un comentario.

Erica M. en

Grado:

El cliente no dejó un comentario.

Deana D. en

Grado:

The staff was sooooo friendly and helpful. Very easy experience!

Peter M. en

Grado:

Ann was fantastic! Polite, professional, very knowledgeable, gave me good guidance on insurance, felt very, very comfortable. Please tell her she is doing a great job. Thank you, Peter

Yayoi D. en

Grado:

El cliente no dejó un comentario.

Mark A. en

Grado:

Nothing, Reps were very helpful.

courtney T. en

Grado:

The UHaul in Pleasanton and UHaul in Colorado were extremely friendly and helpful . I was informed as soon as it was known that the box would arrive late, but was generously compensated for the late drop off . Overall I was extremely pleased with the service. I would (and have) recommend using UHaul to anyone who is looking to use this type of service. The pricing is extremely competitive compared to similar services (such as PODs).

ROBERT N. en

Grado:

Reservation and registration system not very efficient! Why are 3 different phone numbers required to rent a van?

Howard G. en

Grado:

El cliente no dejó un comentario.

Edward H. en

Grado:

El cliente no dejó un comentario.

Raymond P. en

Grado:

Best uhaul location I have been to. Great staff and well laid out. Will rent from this location again.

Mark N. en

Grado:

Great service

Ramachandran R. en

Grado:

El cliente no dejó un comentario.

Scott C. en

Grado:

El cliente no dejó un comentario.

nathan F. en

Grado:

If I’m doing all YOUR work I expect a discount

BRIAN W. en

Grado:

Excellent experience!

Karen W. en

Grado:

I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Mohammed F. en

Grado:

There were trying to bill me high, then i argued and they return my $15.

Austin H. en

Grado:

Fast and easy

Seth D. en

Grado:

Shipped one container from east coast to west coast, had it stored for 3 months. Had the box delivered empty and picked up full using u-haul's contractor on the originating end, and did self delivery with a rented pickup at the other end to unpack. All the different pieces went smoothly, and everything survived shipping and storage, no problems. One comment is that, ordering the u-box online initially, it's not clear where it will end up coming from (u-haul location). If you are planning to pick it up yourself, say with a rental truck, this is material information because the mileage matters immensely for your cost. I think on for the initial box delivery and pickup, I probably came out cheaper having someone else do it, as the location ended up not being the nearest u-haul facility, but I wouldn't have known this ahead of time.

Ali R. en

Grado:

El cliente no dejó un comentario.

Alonzo H. en

Grado:

Nice people took good care of me!

Thomas G. en

Grado:

El cliente no dejó un comentario.

Jose A. en

Grado:

El cliente no dejó un comentario.

guillermo R. en

Grado:

Back of truck was dirty, customer service was not friendly seems like people didnt want to be working there

Geoffrey G. en

Grado:

This is a great facility with a helpful staff. I highly recommend this location.

Kathleen P. en

Grado:

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

daniel W. en

Grado:

I use this location all the time the Staff are friendly and knowledgeable.

Gary F. en

Grado:

Very professional and helpful. Scott was exceptional and exemplifies what I feel good customer service should be about! I have rented from Uhaul numerous times, had them install hitches on my vehicles and this location is clearly the best experience so far.

Brian M. en

Grado:

El cliente no dejó un comentario.

Gary T. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

The dude called me probably 9 times because he didn’t want to fill up the tank. I put $15 in the tank and he immediately suggested “I think it needs a buck, buck fifty more”. He then said well I’m going to charge you $43 if you don’t. I just nodded and said “oh yeah buddy heck ya I’ll do it”. Except I drove away and he called 9 times.

Shyama D. en

Grado:

El cliente no dejó un comentario.

Johnny C. en

Grado:

I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Michael M. en

Grado:

The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Stephen K. en

Grado:

James was top notch.

leo j. en

Grado:

Great service and good facility

Eduardo H. en

Grado:

Staff was always friendly and courteous.

Toni B. en

Grado:

Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

ANTONIN M. en

Grado:

Your storage hours should be extended to beyond your office hours.

MURRAY R. en

Grado:

Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

Jennifer K. en

Grado:

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Steve P. en

Grado:

None

Russ T. en

Grado:

Great service, great security.... great value .. couldn't be happier with your company

Zachary G. en

Grado:

abraham was professional and helpful. I look forward to continuing to do business at this location.

benjamin m. en

Grado:

I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

Big Bay Ray I. en

Grado:

I was disappointed with the employees at this location. Not professional. Sad

Karen W. en

Grado:

A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Jen B. en

Grado:

extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Aaron T. en

Grado:

The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Thank you.

Manoela F. en

Grado:

Excellent service!!!

raymond b. en

Grado:

Very welcoming and friendly staff.

NICOLE W. en

Grado:

Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

Lionel L. en

Grado:

Friendly and helpful staff. Very clean storage warehouse.

stewart h. en

Grado:

Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

ROBERT W. en

Grado:

Good Job

Petrie C. en

Grado:

No further comments

DUSTIN G. en

Grado:

The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

Sandy U. en

Grado:

Great Information, assistance, and attention to our needs! Thank you

Kevin S. en

Grado:

Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Pamela W. en

Grado:

My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.

Tom C. en

Grado:

Clean and well ran. Would recommend to all!

DAVID L C. en

Grado:

Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

Richard S. en

Grado:

Much more efficient than I had expected. It is good to find an organization that actually works well!

Matthew Y. en

Grado:

Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Pamela W. en

Grado:

Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.

Jennifer I. en

Grado:

Excellent 👍

Michale B. en

Grado:

Deanna was very helpful

Jose L. en

Grado:

Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Barbie G. en

Grado:

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

mark s. en

Grado:

consistently exceeds expectations

Bill L. en

Grado:

Really painless transaction Clean facility Great Value !

LOGAN F. en

Grado:

great

Michale B. en

Grado:

Dana is always so sweet and helpful!!!

John B. en

Grado:

We were impressed with the space area for our RV..Thank you for your help..

Kevin S. en

Grado:

Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Diane H. en

Grado:

Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Austin S. en

Grado:

Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

san l. en

Grado:

Little pricey but very nice facility. The layout of the sales area was not that good.

bud e. en

Grado:

We have stored here before, and that's why we came back. Good service and security

Larry M. en

Grado:

Everything went very smoothly.

Manuel M. en

Grado:

I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Scott E. en

Grado:

Great customer service!

Eric H. en

Grado:

Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Allison M. en

Grado:

Horrible service

Michael N. en

Grado:

It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

LESLIE O. en

Grado:

Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

John Y. en

Grado:

Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

Francheska O. en

Grado:

Everyone was very nice and helpful.

Alfredo Y. en

Grado:

0

RHEIN S. en

Grado:

Facility clean and well-lit.

Dmitri R. en

Grado:

Excellent service

Art n. en

Grado:

the staff are the best

Barbara M. en

Grado:

Wonderful experience

Brian W. en

Grado:

Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

THERESA G. en

Grado:

I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

Bobbie P. en

Grado:

The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

TERRY MARIE P. en

Grado:

Great customer service from the beginning til the end. Great Job U-Haul!

WILLIAM W. en

Grado:

Very accommodating.

Jenny P. en

Grado:

Definitely going to be my go-to for my storage needs in the future.

robin c. en

Grado:

Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!