Great customer service. Flawless experienceMandy B.
Customer Reviews for U-Haul Storage of Pleasanton
Pleasanton, CA 94566
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Would like to see the outside storage yard paved with asphalt. The team in Pleasanton was amazing, helpful and always pleasant to interact with. I saw the cleaning lady working every time I was at the facility. The restrooms, storage units and hallways were shiny and clean.Theresa H. | Overall Experience
The gas gauge supposedly read 7/8 but went down to 3/4 after driving only 5 miles. There should be a better way to measure gas usage since gas prices are so high these days.Russell H.
El cliente no dejó un comentario.DIRK P.
Great staff. Helpful. Friendly.William S.
El cliente no dejó un comentario.Scott T. | First Impressions
Very goodram s. | First Impressions
El cliente no dejó un comentario.Neeraj D. | Overall Experience
El cliente no dejó un comentario.Stewart K.
El cliente no dejó un comentario.Donald L.
Every team member at this facility very helpful and provided excellent service. The facility is very clean and easy to use.Gregory C. | Overall Experience
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.Robert P.
Dropped off uhal on Saturday 6/25/22 and was told I would be charged $321.46 that was taken out my account and then another $182.16 was taken out. I was not informed about this! I don't know what it's for!Kianna B.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Sam S.
Goodyear jobAdan M.
The driver that delivered and picked up our box was very professional and courteous. She answered all concerns and questions very well.Connie N.
Sunol u haul in Pleasanton is top notch! Their customer service is and has always been Superb ! Friendly , Professional,Knowledgeable and Patient, which is vital to customers dealing with the Stresses of moving ectâ€¦ Best Regards, DRGDENISE G.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.HAIRMHLLC C.
The gentlman who helped my wife out was polite and went over the top help her get hooked. We had a hitch problem and he fixed us right up.Joe R.
Great customer service, very nice employees :)Mark M.
1) while booking, the local agent didn't tell me about the time limitation on the rental. As a result my work got done only half and now I have to rent / hire people to do the remaining job. It is costing me twice the effort, time and money 2) The manager was not flexible at all to my situationArun M.
This was the cleanest and most convenient storage facility I have ever used. The prices were reasonable too. I was with U Haul Pleasanton for 4 years. I would highly recommend them and already have.Frances D. | Overall Experience
Great location with knowledgeable and friendly staff make this place an easy step in your moving process.David B.
El cliente no dejó un comentario.James M.
To be honest, the whole experience with you was great, everyone is friendly and helpful. Gracias.Frances D.
El cliente no dejó un comentario.Steve S.
Not a thing - it was great!Pauline F.
El cliente no dejó un comentario.hyunni L.
El cliente no dejó un comentario.Haybie W.
El cliente no dejó un comentario.Jayvee V.
El cliente no dejó un comentario.RODNEY A. | First Impressions
YOu seem to be a little short staffed in the office, but everything went well and returning the rental truck was quick and easymichael P.
El cliente no dejó un comentario.Gloria R.
When the 2 boxes returned to Pleasanton, I told them only 1 was used and they said they will fix the billing. They did NOT. I had to call. And then, after the refund adjustment (which by the way I had to do 3 claims to even get), the full refund was not given. I paid (with the refund calculated in) $1277.17. Final bill is 1264.86. I told this to the lady in Pleasanton but she kep insisting I am wrong. I said I have a final bill from U-Haul showing the $1264.86 and I can prove all the pmts. made.. But .. NO .. I am wrong. Honestly, I will hire your competitors from now on, now that I know how difficult it is to get an overpayment back. This is wrong, I am owed $12.31, which is the difference above. IT may not be much to Uhaul but that is 1 meal for my family.Gishla B.
Everything was great about it. I've rented from this location twice and both of my experiences have been perfect. Staff are friendly, helpful, and knowledgeable. I was helped by two women and a new young employee who was training. They were great!Christopher S.
El cliente no dejó un comentario.Doug R.
Nothing,went smoothly,hooked up trailer upon arrival and decoupled upon returnGlenn F.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Ordoins W.
More employees at the counterVickie B.
I'll have to come back to try to find something to improve on because this trailer rental pick-up and drop-off were perfect.Dale L.
I hate your online process and the fact that everything is a la cart. Also your insurance scare tactic is ridiculous. I paid $100 for a short trip for about an hour. Too expensive.Joseph L.
El cliente no dejó un comentario.randy R.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.Jarred H.
Super easy, great staff, prices were reasonable.PAMELA L.
Good Location, clean location.Sandeep M.
No problems, everything went well, and a decent price.Allen S.
The newer metal box was much easier to work with. One of the wooden ones was falling apart. Hopefully uhaul will upgrade all of the boxes soon.Brian F.
5 stars off top!james M.
Having to call 24 hours prior to getting access was a terrible experience. As a customer, I thought it really sucked that your website stated I had 2.5 days to fill my Ubox, but it turned out I had 1.5 days and was told on day 1. I will never use the Ubox service again.Ray M.
El cliente no dejó un comentario.Philip R.
Just keep up the good friendly service. ThanksLee F.
El cliente no dejó un comentario.Kent Ho K.
El cliente no dejó un comentario.Eric L.
Excellent customer service, helpful and friendly.Doris D.
Quick and easy checkout and returntuyet W.
El cliente no dejó un comentario.charles S.
El cliente no dejó un comentario.Marlene M.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Ian W.
Communication was amazing. Never an issue. It was so great to not have to worry about this part of the move. So helpful every time I called or needed to change something. Would highly recommend!Monica K.
El cliente no dejó un comentario.Philip M.
El cliente no dejó un comentario.Mark B.
Excellent customer serviceWilliam S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.John C.
Staff was very friendly and quick when dropping off truck, would highly recommended this location to anyone I know who needs a van, truck, or trailerBroden R.
Good staffbill B.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Mario J.
El cliente no dejó un comentario.JEFF S.
Charging per mile for shorter distances and forcing customers to fill in gas to previous levels is outright stupid and over charging. Either charge per mile or ask the truck to be returned at previous gas level.Akash M.
El cliente no dejó un comentario.Vincent C.
Better customer service.Sungjin A.
They were nice gave me more time to unload the truck because we were delayed by the truck braking downDina M.
We all know how moving is stressful. I am so grateful to the Pleasanton Uhaul Team! Staff are friendly, extremely knowledgeable and always go above and beyond to help me. The facilities are clean, safe and organized.MELANIE H.
El cliente no dejó un comentario.KALIDOSS R.
Very Friendly Staff, equipment very clean, and it drove greatDana F.
I cannot be more pleased with your service. Your communication with me was outstanding and I would highly recommend your service to anyone.Lynn K.
El cliente no dejó un comentario.Lisa M.
Car was old and not well maintained, no backup cameraFady M.
I tried to upload the odometer reading picture through the app and it didn't work. I tried many times and finally the web site worked. Please fix the app.milin U.
Excellent customer service at this locationWilliam S.
El cliente no dejó un comentario.OLEKSANDR P.
El cliente no dejó un comentario.Whitelaw W.
Very helpful and courteous staff. Had a very pleasant experience with my trailer rental. ¡Gracias!ram S.
LET US CHANGE THE DROPOFF DESTINATION AFTER WE'VE PICKED UP THE RENTAL!! Customer service rep laughed at me.David P.
El cliente no dejó un comentario.Adrienne S.
El cliente no dejó un comentario.BRUNO D.
Very efficient place! Friendly service person, handled disconnecting the trailer and sending us the receipt!Patricia W.
El cliente no dejó un comentario.Brian H.
Keep up the good workjonale I.
nothing- very pleasant experienceMark H.
El cliente no dejó un comentario.Kiea B.
Somehow the bill turns out to be more expensive than initially thought. That's been my experience with U-Haul again and again. Maybe be a little more transparent?Art S.
El cliente no dejó un comentario.SPENCER S.
Staffs are super helpful and very prompt.Sunilkumar A.
Great place, clean cars, great staff. Thank you.Nicolai K.
This pickup location was great. However, it was not my scheduled pick up location. The Uhaul rep I spoke to was very rude and offered nothing for the 100 mile, roundtrip, inconvenience; simply stating "your new pick up location is within our 60 mile service radius of your original pick up location."MichaelK R.
None at the momentRONNIE C.
Moblie pickup not working! But great customer service.Farhad R.
El cliente no dejó un comentario.Doug B.
All the staff were very friendly and helpful. Thanks very much for a wonderful experience.Phillip B. | Overall Experience
El cliente no dejó un comentario.Todd D. | Overall Experience
El cliente no dejó un comentario.conrad m. | Overall Experience
Scott was very helpful and attentive. Quick service and as noted above the facility looks great.Gregory C. | First Impressions
Pleasanton uhaul is the best. I had been storing items there for over three years. Staff very friendly and helpful the building was always very clean and neat. When and if I very need storage again it will be at U haul, pleasantonDALE B. | Overall Experience
El cliente no dejó un comentario.Annette M. | Overall Experience
El cliente no dejó un comentario.HANG D. | Overall Experience
The facility was well lit and gave a very secure impression. The staff was GREAT! Super friendly and very professional. This will be the FIRST place I go again for any storage or trailer/truck/van needs. And they will definitely be my recommendation to anyone I know that needs these services.robert c. | Overall Experience
El cliente no dejó un comentario.Leonor R. | Overall Experience
Counter staff were very nice and super helpfulPhillip B. | First Impressions
El cliente no dejó un comentario.DALE B. | First Impressions
I rented my unit online and received a text and email with my access code. However, when I arrived at the facility at 9:30 pm my access code did not work (the facility closes at 10 pm and the 24h access, while still advertised, is not available!). Since I had my moving truck arriving within 20 minutes I tried to contact the site manager, but only reached a voice mail. I left a message, but to this day never received a call back! I called customer service, but noone could help me with the access. So my movers had to spend the night and I could only get access the next day. I received an access card, my access code still does not work! VERY POOR (zero stars)!Thomas V. | Online Move In
Clean and the front desk staff are wonderful.Paul H. | First Impressions
El cliente no dejó un comentario.MACK O. | Overall Experience
El cliente no dejó un comentario.SERGUEI M. | First Impressions
El cliente no dejó un comentario.Sandeep S. | Overall Experience
We really love the place specially the front office lady. We didn't like the first unit because it was all the way in the back. So, we asked her to give us a unit thats easy access and she did. We greatly appreciate it and yes we will recommend u to our family and friends. Graciasmaria m. | Online Move In
it is a little far away. otherwise it is very good.Jacob L. | Overall Experience
El cliente no dejó un comentario.Rod O. | Overall Experience
El cliente no dejó un comentario.Kela B. | Overall Experience
El cliente no dejó un comentario.Shae E. | Online Move In
Nothing to complain. All the staff we interacted were pleasant to work with. THANK YOU!Yuki Y. | Overall Experience
Excellent people at Desk.Rene R. | First Impressions
El cliente no dejó un comentario.Stacy F. | First Impressions
Very clean, a little far of a push to the doors but clean, well maintained and the staff was responsive and excellentGary B. | Overall Experience
Dianna was exceptionally helpful and friendly!RRada F. | First Impressions
Manager Cierra is one of the most off-putting, rude, dismissive people I've ever had to deal with. Asking her the most basic questions seems to inconvenience her greatly and instead of checking me out, she told me to 'come back later' before I could even finish asking my questions. I did and found out that after charging me for another month, she had checked me out of my 3 units (even though I was moving out on the last day of my contract). I guess she hoped I wouldn't notice the charge, as I had been on auto-pay. This was not the only instance but was the most recent. As long as Cierra is in charge, I would never come back.MATTHEW T. | Overall Experience
Mandy was outstanding, we picked the wrong storage locker first time around, she was extremely helpful and friendly. Great person to works with. She personally went to show me the lockers to make sure we got what we needed. Thank you!!!!Elliott H. | First Impressions
El cliente no dejó un comentario.david h. | Overall Experience
El cliente no dejó un comentario.Ira Z. | Overall Experience
All UHaul locations should be similar to this one with great service received from Deanna. Kudos to her for answering whatever questions we had.teresa s. | First Impressions
I had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.Heather F. | Overall Experience
The process to rent a storage and a truck was east and straight toward. Really nice staff.ulises s. | First Impressions
i rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.Eliana C. | Online Move In
I discontinued the storage unit the next day after renting the space. Please confirm.Jennifer L. | Overall Experience
The storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.Cliff S. | Overall Experience
El cliente no dejó un comentario.Mary V. | First Impressions
Happysyed S. | Overall Experience
El cliente no dejó un comentario.Thomas B. | Overall Experience
El cliente no dejó un comentario.ILLYASHA P. | Overall Experience
El cliente no dejó un comentario.Terry S. | Overall Experience
Fit the bill perfectly!!Merry S. | Overall Experience
El cliente no dejó un comentario.joyce n. | Overall Experience
El cliente no dejó un comentario.Lois S. | First Impressions
NDAllen M. | First Impressions
Not sure why I have received this survey…Karen H. | Overall Experience
El cliente no dejó un comentario.james g. | Overall Experience
I think I was charged incorrectly on my rental. I'd luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 JennyJennifer L. | First Impressions
El cliente no dejó un comentario.KATHY R. | First Impressions
Very clean and exceptional customer serviceAdrianne F. | Overall Experience
El cliente no dejó un comentario.Roger D. | Overall Experience
storage space is quite far from elevatorSandeep M. | First Impressions
Scott was fun, knowledgeable and professional.Amy D. | First Impressions
The facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.RUSSELL H. | Overall Experience
El cliente no dejó un comentario.Todd F. | First Impressions
I rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I'd never be able to rent a storage from u-haul anywhere ever again. Ouch can't have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It's a storage locker. Your throwing good money storing your crap. Now I'm sharing one. There's things you just don't want hanging round the house ya know......William M. | Overall Experience
Fantastic Experience! I highly recommend this facility!Steven I. | Overall Experience
El cliente no dejó un comentario.Brian M. | First Impressions
They had and efficient service and everything was easily accessibleConrad M. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
El cliente no dejó un comentario.Yuki Y. | First Impressions
El cliente no dejó un comentario.Jenay G. | Overall Experience
The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.Juan Z. | Online Move In
El cliente no dejó un comentario.JAMES P. | Overall Experience
El cliente no dejó un comentario.David M. | First Impressions
El cliente no dejó un comentario.Wilford K. | Overall Experience
The girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!Rodney F. | Overall Experience
El cliente no dejó un comentario.ILLYASHA P. | First Impressions
El cliente no dejó un comentario.Linda G. | First Impressions
El cliente no dejó un comentario.martin m. | Overall Experience
El cliente no dejó un comentario.Jenay G. | First Impressions
The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I'd give my experience 1 star.Brandi F. | Online Move In
El cliente no dejó un comentario.Frankie L. | Overall Experience
El cliente no dejó un comentario.blanca a. | First Impressions
My code didn't initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn't clear that I needed to bring my own locks and the team I was working with in the office didn't mention this either.Andrew F. | Online Move In
El cliente no dejó un comentario.Linda G. | Overall Experience
El cliente no dejó un comentario.Vijay B. | Overall Experience
The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.Pani K. | First Impressions
El cliente no dejó un comentario.Andrew F. | Online Move In
The staff here is great!Korey C. | Overall Experience
El cliente no dejó un comentario.michelle t. | Overall Experience
Very nice staff. Great customer service.deborah c. | First Impressions
El cliente no dejó un comentario.Gordon Z. | Overall Experience
I couldn't figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.Marina B. | Online Move In
El cliente no dejó un comentario.Martin R. | Overall Experience
I will use again in the futureDARRELL B. | Overall Experience
I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts GreenDENISE G. | First Impressions
El cliente no dejó un comentario.Chandrasekhara S. | First Impressions
Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facilityJoseph C. | Overall Experience
The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.Pam O. | First Impressions
Great access to second floor because of elevator. Thank you for the use of the carts too.Eric P. | Overall Experience
Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I'm treated. Wow!!Rodney F. | First Impressions
The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I've seen at U-Haul. She deserves a raise and a promotion! Thank you so much!SUSAN C. | First Impressions
El cliente no dejó un comentario.Robert L. | Overall Experience
I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.kenneth o. | First Impressions
My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn't specified clearly in the facility, so I wasn't aware there are stairs to access my unit when I rent, otherwise I might rent another unit.EMILY S. | First Impressions
Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!Thomas U. | Overall Experience
I'm only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can't remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I've worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy's job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn't deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn't a way to attach a lock. I truly hope the company doesn't take a lazy approach to reviews and doesn't actually read what your customers are saying.kyle D. | First Impressions
They were really great to meKATRINA H. | First Impressions
I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.Sugnaben B. | First Impressions
El cliente no dejó un comentario.Linda P. | Overall Experience
El cliente no dejó un comentario.Kristen L. | First Impressions
This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey howeverDebbie S. | Overall Experience
El cliente no dejó un comentario.James B. | Overall Experience
Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.Steven N. | First Impressions
El cliente no dejó un comentario.Hiren D. | Overall Experience
Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.Joseph C. | First Impressions
Deanna was very helpful in selecting the space that I needed. Thank you....Robert B. | First Impressions
Great experience - thank you!Leo O. | First Impressions
Thanks for the service and support.Sanjay M. | First Impressions
Great staff very friendly and helpful especially Ana she was a treat to work with.Gary B. | First Impressions
El cliente no dejó un comentario.Taylor K. | First Impressions
The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I'm happy with the service provided.Susan S. | First Impressions
El cliente no dejó un comentario.Tamara M. | Online Move In
I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn't close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn't want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.ALEXANDER C. | Overall Experience