El cliente no dejó un comentario.Ian W.
Customer Reviews for U-Haul Storage of Pleasanton
Pleasanton, CA 94566
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Communication was amazing. Never an issue. It was so great to not have to worry about this part of the move. So helpful every time I called or needed to change something. Would highly recommend!Monica K.
El cliente no dejó un comentario.Philip M.
El cliente no dejó un comentario.Mark B.
Excellent customer serviceWilliam S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.John C.
Staff was very friendly and quick when dropping off truck, would highly recommended this location to anyone I know who needs a van, truck, or trailerBroden R.
Good staffbill B.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Mario J.
El cliente no dejó un comentario.JEFF S.
Charging per mile for shorter distances and forcing customers to fill in gas to previous levels is outright stupid and over charging. Either charge per mile or ask the truck to be returned at previous gas level.Akash M.
El cliente no dejó un comentario.Vincent C.
Better customer service.Sungjin A.
They were nice gave me more time to unload the truck because we were delayed by the truck braking downDina M.
We all know how moving is stressful. I am so grateful to the Pleasanton Uhaul Team! Staff are friendly, extremely knowledgeable and always go above and beyond to help me. The facilities are clean, safe and organized.MELANIE H.
El cliente no dejó un comentario.KALIDOSS R.
Very Friendly Staff, equipment very clean, and it drove greatDana F.
I cannot be more pleased with your service. Your communication with me was outstanding and I would highly recommend your service to anyone.Lynn K.
El cliente no dejó un comentario.Lisa M.
Car was old and not well maintained, no backup cameraFady M.
I tried to upload the odometer reading picture through the app and it didn't work. I tried many times and finally the web site worked. Please fix the app.milin U.
Excellent customer service at this locationWilliam S.
El cliente no dejó un comentario.OLEKSANDR P.
El cliente no dejó un comentario.Whitelaw W.
Very helpful and courteous staff. Had a very pleasant experience with my trailer rental. ¡Gracias!ram S.
LET US CHANGE THE DROPOFF DESTINATION AFTER WE'VE PICKED UP THE RENTAL!! Customer service rep laughed at me.David P.
El cliente no dejó un comentario.Adrienne S.
El cliente no dejó un comentario.BRUNO D.
Very efficient place! Friendly service person, handled disconnecting the trailer and sending us the receipt!Patricia W.
El cliente no dejó un comentario.Brian H.
Keep up the good workjonale I.
nothing- very pleasant experienceMark H.
El cliente no dejó un comentario.Kiea B.
Somehow the bill turns out to be more expensive than initially thought. That's been my experience with U-Haul again and again. Maybe be a little more transparent?Art S.
El cliente no dejó un comentario.SPENCER S.
Staffs are super helpful and very prompt.Sunilkumar A.
Great place, clean cars, great staff. Thank you.Nicolai K.
This pickup location was great. However, it was not my scheduled pick up location. The Uhaul rep I spoke to was very rude and offered nothing for the 100 mile, roundtrip, inconvenience; simply stating "your new pick up location is within our 60 mile service radius of your original pick up location."MichaelK R.
None at the momentRONNIE C.
Moblie pickup not working! But great customer service.Farhad R.
El cliente no dejó un comentario.Doug B.
We pulled up and did nothing as they unhooked the trailer and had us back out in the world in just 10 minutes.Stephen C.
El cliente no dejó un comentario.Terada P.
I have rented here multiple times. Equipment has been clean, well maintained and the staff has been very customer focused.Dave P.
El cliente no dejó un comentario.Allen P.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.Dwight C.
Keep up the great work and attitude. A pleasure to do business with your company and moving system.Gery L.
To your employee Scott, he was fantastic. He went out of his way to help us in every aspect of our rental. He is a great employee that you have there. Thank you very much for great service from him.Wendi G.
El cliente no dejó un comentario.Celina G.
El cliente no dejó un comentario.Jun X.
The check in and check out process went extremely well. You have excellent staff who go above and beyond, very helpful, professional and courteous.Jacqueline R.
El cliente no dejó un comentario.Rod M.
El cliente no dejó un comentario.Dwight C.
Not much gas in vehicle, and I was overcharged.JENNIFER G.
Leave it alone at this location. Everything is clean and well presented and the service is impeccable.Daniel B.
El cliente no dejó un comentario.Ejaz C.
El cliente no dejó un comentario.Pat F.
This is the best U-Haul location I've dealt with in the last 22 yearsCharles W.
El cliente no dejó un comentario.leonardo S.
No problems. Great experienceSteve W.
I asked for the invoice to be sent to me via email and I never received it. This made it hard to remember when and where I needed to return my one way rental with all of the other things I was taking care of during the move. Ultimately resulted in me turning the trailer in late and having a late fee.jacob M.
El cliente no dejó un comentario.Steve H.
This is the best UHaul location for our needs. It is not the closest to our home, but the customer service and equipment is always top notch!Douglas P.
Customer service is terrible.rebecca S.
All the staff were very friendly and helpful. Thanks very much for a wonderful experience.Phillip B. | Overall Experience
More CSRs at the counter. I had to wait longer than expected even though I had already checked in online.Matthew L.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Jaime G.
None. People were helpful, in a good mood, and fast.Jason W.
El cliente no dejó un comentario.VIKRAM V.
El cliente no dejó un comentario.Todd D. | Overall Experience
El cliente no dejó un comentario.conrad m. | Overall Experience
Scott was very helpful and attentive. Quick service and as noted above the facility looks great.Gregory C. | First Impressions
Pleasanton uhaul is the best. I had been storing items there for over three years. Staff very friendly and helpful the building was always very clean and neat. When and if I very need storage again it will be at U haul, pleasantonDALE B. | Overall Experience
El cliente no dejó un comentario.Gary F.
Great in and out procedure. Very easy to rent a vehicle.cryill B.
El cliente no dejó un comentario.Annette M. | Overall Experience
El cliente no dejó un comentario.HANG D. | Overall Experience
The staff was so kind and helpful! Great customer service.Kirsten D.
Very knowledgeable and helpful staff. Will definitely be back.gerald S.
El cliente no dejó un comentario.Steven M.
The front desk was crowded with stacked boxes making it claustrophobic for the customer. Not sure why. The technology used for pick was slower than old method. It was not obvious what was going on. It worked okay ultimately.James M.
El cliente no dejó un comentario.Laurence R.
The U-Haul representative I spoke with was very friendly and helpful. All equipment was provided in the truck as ordered and worked as expected.Kevin B.
Price not fair equipment not available I need small trailer for 2 days only but they says they don't have any trailer in California Not fair with regular customer I am using uhaul from 2006ADIL J.
El cliente no dejó un comentario.Andrea M.
El cliente no dejó un comentario.Paul J.
Nothing to improve. One of the best U-haul sites I have used.Keith W.
AWESOME JOB! The staff was friendly and professional. Had a GREAT experience from start/finish on renting a U-BOX, plus arrived before the due date. GREAT CUSTOMER EXPERIENCE!elizabeth T.
A+ start to finish. Thank youJason W.
The engine light turned on after the first hour of the trip. The warning messages included "Service Required Traction" and "Service Required Stabilization". It made rhe rest of the 4 hour drive completely nerve-wracking thinking the vehicle was going to breakdown.Byron A.
El cliente no dejó un comentario.Tony W.
El cliente no dejó un comentario.Bijesh C.
The facility was well lit and gave a very secure impression. The staff was GREAT! Super friendly and very professional. This will be the FIRST place I go again for any storage or trailer/truck/van needs. And they will definitely be my recommendation to anyone I know that needs these services.robert c. | Overall Experience
El cliente no dejó un comentario.GARY Y.
El cliente no dejó un comentario.Jairo S.
El cliente no dejó un comentario.Leonor R. | Overall Experience
Great experience. I have used the cargo trailer a couple of times in the last 30 days and both experiences have been great.Jody B.
Your personal is outstanding!DOLORES C.
Clean, well run location. Our representative was helpful at guiding us through the process.MaryAnne A.
Counter staff were very nice and super helpfulPhillip B. | First Impressions
There should be some relief on the mileage rate for longer trips. $1.59 per mile is steep with todays gas prices Consider lowering mileage rate on trips over 50 miles ; staff I engaged with did an excellent jobDave P.
El cliente no dejó un comentario.Donald K.
El cliente no dejó un comentario.STEPHEN G.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.Xi C.
El cliente no dejó un comentario.DALE B. | First Impressions
I rented my unit online and received a text and email with my access code. However, when I arrived at the facility at 9:30 pm my access code did not work (the facility closes at 10 pm and the 24h access, while still advertised, is not available!). Since I had my moving truck arriving within 20 minutes I tried to contact the site manager, but only reached a voice mail. I left a message, but to this day never received a call back! I called customer service, but noone could help me with the access. So my movers had to spend the night and I could only get access the next day. I received an access card, my access code still does not work! VERY POOR (zero stars)!Thomas V. | Online Move In
Clean and the front desk staff are wonderful.Paul H. | First Impressions
El cliente no dejó un comentario.MACK O. | Overall Experience
El cliente no dejó un comentario.SERGUEI M. | First Impressions
El cliente no dejó un comentario.Sandeep S. | Overall Experience
We really love the place specially the front office lady. We didn't like the first unit because it was all the way in the back. So, we asked her to give us a unit thats easy access and she did. We greatly appreciate it and yes we will recommend u to our family and friends. Graciasmaria m. | Online Move In
it is a little far away. otherwise it is very good.Jacob L. | Overall Experience
El cliente no dejó un comentario.Rod O. | Overall Experience
El cliente no dejó un comentario.Kela B. | Overall Experience
El cliente no dejó un comentario.Shae E. | Online Move In
Nothing to complain. All the staff we interacted were pleasant to work with. THANK YOU!Yuki Y. | Overall Experience
Excellent people at Desk.Rene R. | First Impressions
El cliente no dejó un comentario.Stacy F. | First Impressions
Very clean, a little far of a push to the doors but clean, well maintained and the staff was responsive and excellentGary B. | Overall Experience
Dianna was exceptionally helpful and friendly!RRada F. | First Impressions
Manager Cierra is one of the most off-putting, rude, dismissive people I've ever had to deal with. Asking her the most basic questions seems to inconvenience her greatly and instead of checking me out, she told me to 'come back later' before I could even finish asking my questions. I did and found out that after charging me for another month, she had checked me out of my 3 units (even though I was moving out on the last day of my contract). I guess she hoped I wouldn't notice the charge, as I had been on auto-pay. This was not the only instance but was the most recent. As long as Cierra is in charge, I would never come back.MATTHEW T. | Overall Experience
Mandy was outstanding, we picked the wrong storage locker first time around, she was extremely helpful and friendly. Great person to works with. She personally went to show me the lockers to make sure we got what we needed. Thank you!!!!Elliott H. | First Impressions
El cliente no dejó un comentario.david h. | Overall Experience
El cliente no dejó un comentario.Ira Z. | Overall Experience
All UHaul locations should be similar to this one with great service received from Deanna. Kudos to her for answering whatever questions we had.teresa s. | First Impressions
I had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.Heather F. | Overall Experience
The process to rent a storage and a truck was east and straight toward. Really nice staff.ulises s. | First Impressions
i rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.Eliana C. | Online Move In
I discontinued the storage unit the next day after renting the space. Please confirm.Jennifer L. | Overall Experience
The storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.Cliff S. | Overall Experience
El cliente no dejó un comentario.Mary V. | First Impressions
Happysyed S. | Overall Experience
El cliente no dejó un comentario.Thomas B. | Overall Experience
El cliente no dejó un comentario.ILLYASHA P. | Overall Experience
El cliente no dejó un comentario.Terry S. | Overall Experience
Fit the bill perfectly!!Merry S. | Overall Experience
El cliente no dejó un comentario.joyce n. | Overall Experience
El cliente no dejó un comentario.Lois S. | First Impressions
NDAllen M. | First Impressions
Not sure why I have received this survey…Karen H. | Overall Experience
El cliente no dejó un comentario.james g. | Overall Experience
I think I was charged incorrectly on my rental. I'd luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 JennyJennifer L. | First Impressions
El cliente no dejó un comentario.KATHY R. | First Impressions
Very clean and exceptional customer serviceAdrianne F. | Overall Experience
El cliente no dejó un comentario.Roger D. | Overall Experience
storage space is quite far from elevatorSandeep M. | First Impressions
Scott was fun, knowledgeable and professional.Amy D. | First Impressions
The facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.RUSSELL H. | Overall Experience
El cliente no dejó un comentario.Todd F. | First Impressions
I rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I'd never be able to rent a storage from u-haul anywhere ever again. Ouch can't have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It's a storage locker. Your throwing good money storing your crap. Now I'm sharing one. There's things you just don't want hanging round the house ya know......William M. | Overall Experience
Fantastic Experience! I highly recommend this facility!Steven I. | Overall Experience
El cliente no dejó un comentario.Brian M. | First Impressions
They had and efficient service and everything was easily accessibleConrad M. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
El cliente no dejó un comentario.Yuki Y. | First Impressions
El cliente no dejó un comentario.Jenay G. | Overall Experience
The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.Juan Z. | Online Move In
El cliente no dejó un comentario.JAMES P. | Overall Experience
El cliente no dejó un comentario.David M. | First Impressions
El cliente no dejó un comentario.Wilford K. | Overall Experience
The girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!Rodney F. | Overall Experience
El cliente no dejó un comentario.ILLYASHA P. | First Impressions
El cliente no dejó un comentario.Linda G. | First Impressions
El cliente no dejó un comentario.martin m. | Overall Experience
El cliente no dejó un comentario.Jenay G. | First Impressions
The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I'd give my experience 1 star.Brandi F. | Online Move In
El cliente no dejó un comentario.Frankie L. | Overall Experience
El cliente no dejó un comentario.blanca a. | First Impressions
My code didn't initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn't clear that I needed to bring my own locks and the team I was working with in the office didn't mention this either.Andrew F. | Online Move In
El cliente no dejó un comentario.Linda G. | Overall Experience
El cliente no dejó un comentario.Vijay B. | Overall Experience
The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.Pani K. | First Impressions
El cliente no dejó un comentario.Andrew F. | Online Move In
The staff here is great!Korey C. | Overall Experience
El cliente no dejó un comentario.michelle t. | Overall Experience
Very nice staff. Great customer service.deborah c. | First Impressions
El cliente no dejó un comentario.Gordon Z. | Overall Experience
I couldn't figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.Marina B. | Online Move In
El cliente no dejó un comentario.Martin R. | Overall Experience
I will use again in the futureDARRELL B. | Overall Experience
I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts GreenDENISE G. | First Impressions
El cliente no dejó un comentario.Chandrasekhara S. | First Impressions
Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facilityJoseph C. | Overall Experience
The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.Pam O. | First Impressions
Great access to second floor because of elevator. Thank you for the use of the carts too.Eric P. | Overall Experience
Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I'm treated. Wow!!Rodney F. | First Impressions
The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I've seen at U-Haul. She deserves a raise and a promotion! Thank you so much!SUSAN C. | First Impressions
El cliente no dejó un comentario.Robert L. | Overall Experience
I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.kenneth o. | First Impressions
My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn't specified clearly in the facility, so I wasn't aware there are stairs to access my unit when I rent, otherwise I might rent another unit.EMILY S. | First Impressions
Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!Thomas U. | Overall Experience
I'm only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can't remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I've worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy's job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn't deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn't a way to attach a lock. I truly hope the company doesn't take a lazy approach to reviews and doesn't actually read what your customers are saying.kyle D. | First Impressions
They were really great to meKATRINA H. | First Impressions
I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.Sugnaben B. | First Impressions
El cliente no dejó un comentario.Linda P. | Overall Experience
El cliente no dejó un comentario.Kristen L. | First Impressions
This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey howeverDebbie S. | Overall Experience
El cliente no dejó un comentario.James B. | Overall Experience
Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.Steven N. | First Impressions
El cliente no dejó un comentario.Hiren D. | Overall Experience
Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.Joseph C. | First Impressions
Deanna was very helpful in selecting the space that I needed. Thank you....Robert B. | First Impressions
Great experience - thank you!Leo O. | First Impressions
Thanks for the service and support.Sanjay M. | First Impressions
Great staff very friendly and helpful especially Ana she was a treat to work with.Gary B. | First Impressions
El cliente no dejó un comentario.Taylor K. | First Impressions
The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I'm happy with the service provided.Susan S. | First Impressions
El cliente no dejó un comentario.Tamara M. | Online Move In
I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn't close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn't want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.ALEXANDER C. | Overall Experience
El cliente no dejó un comentario.SHARON V. | Overall Experience
El cliente no dejó un comentario.ROBERT W. | Overall Experience
El cliente no dejó un comentario.Frieshta L. | Overall Experience
El cliente no dejó un comentario.Denise G. | Overall Experience
El cliente no dejó un comentario.Stephanie M. | Online Move In
I've recommended this place to others already.Rebecca W. | First Impressions
Excellent staff easy to get in and out of storage very secure and very accessible.Conrad M. | Overall Experience
So far so goodWilliam C. | Online Move In
El cliente no dejó un comentario.Edward D. | Overall Experience
Sierra Hayes is tremendous when it comes to customer service and LISTENING to the customers needs. It's the most important trait you can have in life in general. Thanks again Sierra and I'm sure your in line for a promotion in the near future.Albert T. | Overall Experience
Everyone is always helpful and the service is great! Keep up the good work.ROBERT B. | First Impressions
Incredibly convenient and staff was incredibly helpful!Shanye H. | Overall Experience
El cliente no dejó un comentario.James B. | First Impressions
I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.Luanna S. | Online Move In
Overall a great experience, I did have a repeated issue with an open skylight above my unit that I had to ask to be closed on multiple occasions, fortunately it did not rain in my unit but it did add to my stress. The team in Pleasanton was very friendly and helpful. I recommended to family who now store their holiday décor at the facilityKate D. | Overall Experience
El cliente no dejó un comentario.Tim M. | Overall Experience
Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I'm very happy with how things turned out.MAKIN R. | First Impressions
El cliente no dejó un comentario.ALICIA G. | First Impressions
El cliente no dejó un comentario.Alfred B. | First Impressions
The sizing is not the best online had to upgrade to a larger unitJennifer H. | Online Move In
Always easy to access, carts available, and services provided where always helpful. GraciasBrian J. | Overall Experience
Drop off location owner was super rude.felipe m. | First Impressions
El cliente no dejó un comentario.Steve B. | First Impressions
Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh wellGordon Z. | First Impressions
El cliente no dejó un comentario.Eric P. | First Impressions
El cliente no dejó un comentario.Emily R. | Overall Experience
El cliente no dejó un comentario.steven s. | First Impressions
El cliente no dejó un comentario.Beatrice J. | Overall Experience
Thank you for taking care of our belongings. You're folks were excellent!Sachiko Y. | Overall Experience
El cliente no dejó un comentario.William M. | Overall Experience
I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.My-Dung (Sandra) H. | First Impressions
The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.Tracy H. | Online Move In
Anne was very helpful & patient. Servicio al cliente de excelencia.HANG D. | First Impressions
El cliente no dejó un comentario.JOSEPH C. | Overall Experience
El cliente no dejó un comentario.Dennis L. | Online Move In
El cliente no dejó un comentario.Charlotte S. | First Impressions
El cliente no dejó un comentario.michelle t. | First Impressions
one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.Sankar Velayudhan N. | Overall Experience
GraciasKevin W. | First Impressions
Spotless, secure environment. Friendly, helpful staff. Great experience.MICHAEL C. | Overall Experience
I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.leigh b. | Online Move In
El cliente no dejó un comentario.Barbara K. | Overall Experience
The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.Christine G. | Overall Experience
El cliente no dejó un comentario.christian s. | First Impressions
You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.jennifer s. | First Impressions
The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the "system wasn't cooperating." I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.Kelcy J. | First Impressions
El cliente no dejó un comentario.Michelle F. | Overall Experience
Everyone was helpful in securing our RV storage site. Very professional.Doug H. | First Impressions
El cliente no dejó un comentario.David P. | First Impressions
El cliente no dejó un comentario.Robyn L. | Online Move In
The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.DAVID M. | Overall Experience
The crew here are awesome! Especially AnnKorey C. | First Impressions
El cliente no dejó un comentario.Mir T. | Overall Experience
Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren't stressed enough. The manager on duty didn't think it important enough to get on the phone with us. Horrible experience.LAURA W. | Online Move In
Always professional and helpfulTerry H. | First Impressions
best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.Ashli A. | First Impressions
Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.Tim D. | Overall Experience
Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.MATTHEW T. | Overall Experience
I was issued a locker that was already in use and locked.Spencer G. | First Impressions
I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(Jeff K. | First Impressions
perfect storage unit, easy access and super cleanCaylee H. | Overall Experience
no issues moving in, accessing locker and moving outGeorge S. | Overall Experience
Staff is great. Location is convenient.Kevin K. | Overall Experience
El cliente no dejó un comentario.Jason L. | First Impressions
El cliente no dejó un comentario.Stephen N. | Overall Experience
El cliente no dejó un comentario.martin m. | First Impressions
Fast and convenient check in. Customer service was great.christine c. | First Impressions
great value for RV storage.john t. | Overall Experience
El cliente no dejó un comentario.Jana L K. | Overall Experience
Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.Angela Cambra E. | Overall Experience
Thank you so much! You have such a kind, helpful desicated staff at this location❤️JENNIFER S. | Overall Experience
Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!Theresa H. | First Impressions
El cliente no dejó un comentario.Luciano L. | First Impressions
Excellent service! We were set up and had our unit in minimal time! Thank you!!Mark H. | First Impressions
El cliente no dejó un comentario.glen g. | Overall Experience
Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.J R R. | Overall Experience
El cliente no dejó un comentario.Olukayode F. | First Impressions
Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.WILLIAM W. | Overall Experience
Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the locationBill S. | Overall Experience
El cliente no dejó un comentario.Mike K. | First Impressions
El cliente no dejó un comentario.REBECCA S. | Overall Experience
Very efficient and quick process.Kevin K. | First Impressions
I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.Gregg C. | Online Move In
El cliente no dejó un comentario.Elena M. | First Impressions
The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.James B. | Overall Experience
El cliente no dejó un comentario.joyce n. | First Impressions
Very helpful staffRyan J. | First Impressions
My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.Michale B. | Overall Experience
El cliente no dejó un comentario.Hina K. | Overall Experience
Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service Angelina M. | Overall Experience
1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn't be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!lilia h. | Overall Experience
Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.THERESA G. | Overall Experience
El cliente no dejó un comentario.shadroo b. | First Impressions
Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.Jane S. | First Impressions
I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.hariharan r. | First Impressions
Very helpfulAmanda A. | Overall Experience
The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.Sandra S. | Overall Experience
Great experience! Thank you!James P. | First Impressions
Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.Geoffrey G. | Overall Experience
Very helpful staff!Robert H. | First Impressions
The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of timeLaura F. | First Impressions
service was great since they were short some staffWilford K. | First Impressions
Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!Pierre C. | Overall Experience
It was a very pleasurable experience!Mike o. | Overall Experience
Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!Tom H. | First Impressions
Great service. Very knowledgeable, professional and fast move in process.SHARON V. | First Impressions
I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!leigh b. | First Impressions
The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.Bill B. | Overall Experience
Great experienceScott B. | Overall Experience
Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!Lorrain T. | First Impressions
Extraordinario servicio al clienteQurat-Ul-Ain B. | Overall Experience
Great experience!Hina K. | First Impressions
Very, Very helpful and a pleasant experience.Jim M. | First Impressions
I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!Karen W. | Overall Experience
Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.Kathleen P. | First Impressions
I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .Johnny C. | Overall Experience
The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.Michael M. | Overall Experience
James was top notch.Stephen K. | First Impressions
Great service and good facilityleo j. | Overall Experience
Staff was always friendly and courteous.Eduardo H. | Overall Experience
Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.Toni B. | First Impressions
Your storage hours should be extended to beyond your office hours.ANTONIN M. | Overall Experience
Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.MURRAY R. | Overall Experience
The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.Jennifer K. | First Impressions
NingunoSteve P. | First Impressions
Great service, great security.... great value .. couldn't be happier with your companyRuss T. | First Impressions
abraham was professional and helpful. I look forward to continuing to do business at this location.Zachary G. | First Impressions
I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?benjamin m. | First Impressions
I was disappointed with the employees at this location. Not professional. SadBig Bay Ray I. | Overall Experience
A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10Karen W. | First Impressions
extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.Jen B. | Overall Experience
The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Gracias.Aaron T. | First Impressions
Excellent service!!!Manoela F. | Overall Experience
Very welcoming and friendly staff.raymond b. | First Impressions
Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.NICOLE W. | Overall Experience
Friendly and helpful staff. Very clean storage warehouse.Lionel L. | First Impressions
Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.stewart h. | Overall Experience
Good JobROBERT W. | First Impressions
No further commentsPetrie C. | Overall Experience
The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.DUSTIN G. | First Impressions
Great Information, assistance, and attention to our needs! GraciasSandy U. | First Impressions
Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.Kevin S. | Overall Experience
My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.Pamela W. | Overall Experience
Clean and well ran. Would recommend to all!Tom C. | Overall Experience
Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.DAVID L C. | Overall Experience
Much more efficient than I had expected. It is good to find an organization that actually works well!Richard S. | Overall Experience
Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!Matthew Y. | Overall Experience
Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.Pamela W. | First Impressions
Excelente Jennifer I. | First Impressions
Deanna was very helpfulMichale B. | Overall Experience
Todo es exacto y preciso y limpio como un cliente lo esperaría felicidadesJose L. | Overall Experience
Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.Barbie G. | First Impressions
consistently exceeds expectationsmark s. | Overall Experience
Really painless transaction Clean facility Great Value !Bill L. | Reservación
greatLOGAN F. | Overall Experience
Dana is always so sweet and helpful!!!Michale B. | Reservación
We were impressed with the space area for our RV..Thank you for your help..John B. | Reservación
Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.Kevin S. | Reservación
Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.Diane H. | Overall Experience
Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.Austin S. | Overall Experience
Little pricey but very nice facility. The layout of the sales area was not that good.san l. | Overall Experience
We have stored here before, and that's why we came back. Good service and securitybud e. | Overall Experience
Everything went very smoothly.Larry M. | Overall Experience
I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.Manuel M. | Reservación
Great customer service!Scott E. | Reservación
Marissa and (didn't get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!Eric H. | Reservación
Horrible serviceAllison M. | Reservación
It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.Michael N. | Overall Experience
Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).LESLIE O. | Overall Experience
Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.John Y. | Overall Experience
Everyone was very nice and helpful.Francheska O. | Overall Experience
0Alfredo Y. | Overall Experience
Facility clean and well-lit.RHEIN S. | Overall Experience
Excellent serviceDmitri R. | Overall Experience
the staff are the bestArt n. | Overall Experience
Wonderful experienceBarbara M. | Overall Experience
Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.Brian W. | Overall Experience
I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++THERESA G. | Overall Experience
The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!Bobbie P. | Overall Experience
Great customer service from the beginning til the end. Great Job U-Haul!TERRY MARIE P. | Overall Experience
Very accommodating.WILLIAM W. | Overall Experience
Definitely going to be my go-to for my storage needs in the future.Jenny P. | Overall Experience
Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!robin c. | Overall Experience
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