Joe was excellent in all aspects of customer service. I would definitely recommend his business to others.C Douglas M. | Overall Experience
Customer Reviews for U-Haul Storage of Palatine
Palatine, IL 60067
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Made a reservation and then went to facility to rent a storage unit. I paid for it, only to drive to storage unit and find they already rented it and lock was on it. Poor customer service, no easy way to call the on site facility, no one will show you the unit before you rent, unorganized, not knowing actual availability… quite awful all around. Thumbs down. booo!! I have filled out this survey 4 times as I keep calling and reaching out regarding bad experiences. It would be best if you stop asking for my feedback, as I couldn't be more disappointed in all aspects of how you handle operations and guest service. Wow, just the worst.Thomas S. | First Impressions
El cliente no dejó un comentario.Matthew A. | Online Move In
Easy process and setupTERRY W. | Online Move In
The manager and team went above/all out to help you. Extreme professional and friendly!Valerie F. | Overall Experience
El cliente no dejó un comentario.David M. | First Impressions
So far the experience has been excellent. I appreciated that there was absolutely no snow where we had to get into storage unit. (Where the plow edge line would have been). That really makes a difference!SUSAN S. | Online Move In
El cliente no dejó un comentario.Steve G. | Overall Experience
El cliente no dejó un comentario.C Douglas M. | First Impressions
El cliente no dejó un comentario.maggie k. | First Impressions
El cliente no dejó un comentario.James F. | First Impressions
El cliente no dejó un comentario.aleksei l. | Overall Experience
Facility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.Cheri V. | First Impressions
When I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.RUTH A M. | Overall Experience
El cliente no dejó un comentario.Stephanie L. | Overall Experience
Bottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!mary d. | Overall Experience
El cliente no dejó un comentario.Stephanie L. | First Impressions
Only confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.Michael L. | Online Move In
El cliente no dejó un comentario.Lisa F. | Online Move In
El cliente no dejó un comentario.DOMINICK M. | Overall Experience
El cliente no dejó un comentario.Frank L. | Overall Experience
Good people that had a sense of humor. Fun to deal with.Mike O. | First Impressions
I had some of my stuff get water on it from being on the ground, which is the reason I moved out. I realized that my stuff will be stored long-term and needs An indoor temp controllEd space.christina p. | Overall Experience
Friendly and helpful service made this very easy.Barbara W. | Overall Experience
Great facility and really helpful people.Thomas V. | Online Move In
Better than expected. Awesome serviceEvtim C. | First Impressions
It’s clean, spacious, in a nice area!Kari A. | First Impressions
Your staff,dan,is an excellent example of your company. He was extremely patient and courteous. His efforts are greatly appreciatedO`DONNELL & ASSOC. LTD O. | Overall Experience
A pleasure to do business with.Gerard M. | Overall Experience
We had a great experience with U-Haul and Dan Rynne was very helpful and professional!Mary Kim H. | Overall Experience
Highly recommendMark W. | Overall Experience
Joe and Dennis were absolutely terrific. They went out of their way to help. After much confusion with U-Hauls Customer Service Center, these gentlemen helped clarify the procedure & made the day.Mark W. | First Impressions
It was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!Linda I. | First Impressions
great place and fast setupbruce b. | First Impressions
U-Haul purchased the facility and did not advise patrons of the change in ownership. The first thing I knew I received a late charge notice because I mailed the payment to the old owner address.EXECUTIVE TECHNOLOGIES CORP. E. | Overall Experience
Employees were extremely helpful and caring ! Pleasure doing business with your company.Angela G. | Reservación
The manager was outstanding.TIM S. | Overall Experience
Dan took great care of us with respect to self storage rental. The facility had a nice gate and adequately sized parking space for our vehicle. The storage unit was clean and worked well for us.Robert K. | Overall Experience
Very easy to deal withBECHTOLD INSURANCE AGENCY B. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!