Customer Reviews for U-Haul Storage of Olympia

4,457 comentarios

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I am being charged for literally twice the mileage that I drove the vehicle. Will be contacting directly

trenton R. 
Rating:
5.0

Customer did not leave a comment.

Antony C. 
Rating:
4.0

I initially reserved a 4x8 cargo trailer for $15 at a location much closer to home. Got a call from the regional call center saying the website inventory was incorrect and I'd have to go to another location across town to pick up a bigger trailer (5x8) for another $5. I do t know if there's a 50% tax on U-Haul trailers, but the total price ended up being just under $30 when all said and done. The people I worked with and the place itself were all fine, just wish I could have gotten what I reserved, picked it up where I initially booked it, and paid $10 less for it.

HEATH S. 
Rating:
5.0

Customer did not leave a comment.

BETHANY R. 
Rating:
5.0

I have no criticism (constructive or otherwise) of the employees at this location or how well they took care of me. I worked with 5 different employees between my initial phone call, coming in to buy supplies/equipment, calling again to make my reservation for a trailer, picking up the trailer and dropping it off the next day. They were all very professional, friendly and very helpful. They made my experience pleasant and easy. One of the gals that was working came out to my vehicle to make sure the wiring adapter worked and help me with the receiver when I came in ahead of time to buy my equipment. I will refer people to this location based on my experience for sure.

AMBER M. 
Rating:
5.0

Nothing, everything went very well

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

all was very good. thank you for the assistance.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN J. 
Rating:
3.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Friendly and helpful team

JODIE B. 
Rating:
5.0

Everything went well thank you

Kathleen C. 
Rating:
1.0

Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.

Scott F.  |  Overall Experience 
Rating:
5.0

Great staff and easy process

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN SCOTT T. 
Rating:
5.0

Great overall experience!

BEVERLY M. 
Rating:
5.0

The ramp on the truck was stoo steap.

Annette L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

My experience with your staff was enjoyable and efficient. The equipment was clean and functioned well. They were fast to get me scheduled & processed. If there wete a sixth star I would totally give it to them.

MONICA G. 
Rating:
1.0

Front counter people need more training ambetter customer service I watched one of your employees raise your voice to a foreign company because she did not understand their accent would cause everybody to be uncomfortable I do not know the employee's name number or anyting I just know that I will not be going back to this location that used to be very good last year before the covid this location was very good now not so much need better customer service than the front

GARY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

I could not get the amount of Upods I needed in Minnesota. I ordered 3 and got 2. I asked about tracking my pods and was told that wasn't possible. Now I know one can track them online. I was never able to get online to my account. The people I talked to on the Washington side were all very helpful and personable! The delivery of the pods by Courtney was great. She's reliable, personable, and efficient! However... Would work better for those getting the pods delivered to a storage facility, with hired help to unload, if you could be more specific on time. I would recommend using Upods if you can increase your stock of pods!

Judith V. 
Rating:
5.0

Customer did not leave a comment.

DARLENE L. 
Rating:
5.0

Customer did not leave a comment.

Fred E. 
Rating:
2.0

Friendly lady checked me in after a very, very long wait in line. They seemed to be really unorganized and confused. After I checked in I was sent to another level parking lot to pick up the trailer and no one was there. I waited for 15 minutes before anybody showed up. I had to call the main number and tell them I was waiting. Not a good experience picking up.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Volkan K. 
Rating:
2.0

Customer did not leave a comment.

Breanne R. 
Rating:
3.0

the loaders showed up 2 hours late putting my schedule ff o make it home before dark and adding anxiety to my rip

Joyce D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
4.0

Customer did not leave a comment.

Enrique C. 
Rating:
4.0

People were nice and very helpful went well returning my equipment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

All of our needs were met and the people were very pleasant to work with.

FRANCINE C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA JUNE H. 
Rating:
4.0

Everything was very good except confusion as to how long the instillation would take. When I made the appointment I was told 1 to 1 1/2 hours. When I dropped my car off I was told 30 minutes. It took 1 1/2 hours.

Rick Z. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
5.0

Customer did not leave a comment.

JULIA H. 
Rating:
5.0

As in the past, everything went well. Thank you.

STEPHEN C. 
Rating:
5.0

when we to drop off the guy was like put out rude,

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

The panel was greasy and oily. 😞

NIDIA D. 
Rating:
4.0

Customer did not leave a comment.

Kathryn V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
4.0

Customer did not leave a comment.

LORIE K. 
Rating:
5.0

The service is excellent. I especially appreciate how they hustle to get you on your way, when you are returning the equipment. I have rented a few trucks from the Olympia U-Haul in the past 6 months. I wholeheartedly recommend their products and services.

MICHAEL KIPLING H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

Briana A. 
Rating:
5.0

Customer did not leave a comment.

MILTON J. 
Rating:
5.0

Very helpful! All went smoothly. Would use afain!

Allison D. 
Rating:
3.0

Lower your rates. Way too much for a quick 2hr rental.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

madi b.  |  Overall Experience 
Rating:
5.0

Put white or light colored 1" to 3" strip across tip of tailgate of motorcycle trailer so, when in the upright position, it can be easily seen in mirror. As is the metal gray blends in with the pavement. This will reassure the driver that the tailgate is still upright and make it easier to see, when passing, to make sure when the trailer has cleared the passed vehicle.

Garry S. 
Rating:
4.0

Reserving my Cargo Trailer was quick and easy. Pick-up of my trailer was also easy and without trouble. Upon return- and an easy check-in- the "computer" indicated charges for two days when I had only had the trailer for one day... The front office took care of that (I believe) with a refund that will show up at a later date.

THOMAS P. 
Rating:
4.0

None of your staff wore masks other than a young man pressure washing. I dealt with two staff inside the building, and neither wore masks.

MINDY S. 
Rating:
4.0

Customer did not leave a comment.

SHAQUILLE L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHRISTOPH S. 
Rating:
5.0

Staff fantastic and quick

REUBEN H. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
1.0

When I showed up for my reserved truck, it was not there. I had a reservation for 9:30am for the truck and 10am for my movers to come. My truck was not ready and I had to pay $109 per hour for my movers to do nothing until my truck was ready for pickup at 11am. I did not receive notification that my truck would be delayed until I got there at 9:30am. I wasted $200 on 2 hours worth of time my movers could have been working.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

DYESHIA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

Customer did not leave a comment.

Ronnie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
3.0

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Brett T.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Dewayne P. 
Rating:
4.0

Customer did not leave a comment.

paul t.  |  Overall Experience 
Rating:
1.0

When A customer signs up to pick up their truck my mobile device at 7:30 in the morning and you get there and U-Haul says you have to pick it up at the counter and the business is not open till nine it affects my business. This is happened on multiple occasions. I'm on hold with U-Haul for 45 minutes and they tell me I signed up to pick it up atThe counter and I'm holding my reservation in my hand saying I did the 24 seven mobile pick up. No I am sorry, no apologies, no kindness from anybody I spoke to. This is an ongoing problem with uhaul.

FAITH E. 
Rating:
5.0

The equipment was the dirtiest I've ever rented from this location. There were large grease marks in several locations on the vehicle body, and there were large rust marks all over the bed liner. The exterior windows were dirty, and the interior of the cab was covered in dust, and the floors and seats were dirty. The front passenger side tire had a slow leak, and was down to 24 psi according to the pressure sensor. Air needed to be added to the tire before I left the lot. The tire held pressure for most of my rental period, but was back down to 22 psi on the morning I returned the vehicle. Again, according to the pressure sensor. I'm absolutely sure this was an isolated incident and is not representative of the overall operations at this location. That's what makes the condition of the vehicle so remarkable.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

SUIVEN L. 
Rating:
4.0

The engine needs to be looked at, it took awhile for the transmission to shift gears. Plus the engine was loud and noisy.

MARYBETH D. 
Rating:
5.0

Customer did not leave a comment.

DAVID JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SHELLY J. 
Rating:
5.0

Customer did not leave a comment.

Patricia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

I have used this location many times, not always based on convenience of location but because of the level of service. This visit was a bit more challenging as I attempted to check in online but was unable - definitely could have been my fault. Went into the store to pick up my rental. First truck was completely blocked in by trucks in all 4 sides. Had to go back into the store for another - second trip to the lot and the 2nd truck was blocked by power pole support lines. 3rd time back into the store and and 45 minutes later, I was finally given a truck I could access. Needless to say, I had people waiting on me and a time frame that that I had committed to I lost an hour of loading help just trying to get off of the lot.

TERRI C. 
Rating:
5.0

Customer did not leave a comment.

shannon C. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

TABITHA T. 
Rating:
4.0

All was good, except gas was not full on truck when we picked it up.

WAYNE G. 
Rating:
5.0

The only thing that was confusing is that when I logged in to do the online turn-in, it listed a different location across town to turn in, which was confusing and irritating after driving 700 plus miles. It seemed to turn out okay, but I definitely did not need that worry.

Scot N. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS Y. 
Rating:
2.0

The vehicle itself was in okay condition, however the customer service was extremely poor. The lady working the front desk, Nicole Elliot. was unfriendly and rude; she acted extremely annoyed with any questions that we had. A few hours after picking up the vehicle we had realized that we shuld have gotten a bigger truck, we called back. Spoke with Nicole, I explained that we realized we were going to need a bigger vehicle and how we would go about returning the 20ft truck we had and get a 26ft. She said "I don't have 26ft here", so I asked if she could see if theres one at a different location near by, she just said "no I can't". She offered no suggestions, no explanation to how it would work if brought the truck back. She just simply said she couldn't help us and bye. The lady at dropoff was just as rude, annoyed by our dropoff questions (we had dropped off way earlier than expected, rather then keeping it a full 24hrs we only had it for 14hrs and thought it would be cheaper, guess not). Overall, I won't be going to that location again.

Harold M. 
Rating:
5.0

This was the smoothest and fastest check in and out I have experienced at any uhaul location ever.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Thanks for the quick and professional service! Y'all are amazing!!

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALAN W. 
Rating:
5.0

All was great. Friendly staff took care of us well. We moved our stuff to another spot to save money and closer to our home, otherwise would have remained here if a smaller unit was available after we got rid of some stuff. Rented one of the vans, which was clean and ample for our needs. Highly recommend and would use again. Thanks!

BRENDA D. 
Rating:
4.0

The location was not an issue. Having U-Haul promise me that a truck was available in BELLEVUE, NOT OLYMPIA, was the issue. Sooooo bad a way to run a business, people.

Maureen L. 
Rating:
5.0

In my opinion the ramp rn your 6x12 utility traler has a design flaw. The tray or plate that has the 3rd brake light traps some materials making it REALLY hard to extract. Previous renter hauled gravel for example. I hauled fir tree limbs. I vacuumed and used a leaf blower to get all my stuff out but could only fet about half of the stones. Make thst plate removable or lessen the lip on top for easier cleaning

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

WILBUR J. 
Rating:
5.0

Customer did not leave a comment.

EMAD B. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

cedric E. 
Rating:
2.0

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn’t move in, couldn’t empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SKYE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kent Dennis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn C.  |  First Impressions 
Rating:
5.0

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

VIVIAN S.  |  First Impressions 
Rating:
5.0

The person who assisted us was pleasant and attentive. Very good experience.

Tracy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
5.0

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lelan F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis H.  |  Online Move In 
Rating:
5.0

I didn’t expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bobby t.  |  Overall Experience 
Rating:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael j.  |  First Impressions 
Rating:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn’t have finished in 1 day without her help.

Sean L.  |  Online Move In 
Rating:
5.0

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Overall Experience 
Rating:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

madi b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Online Move In 
Rating:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to another

JEFFREY O.  |  First Impressions 
Rating:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Rating:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
No reviews have been submitted for this location.

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