Customer Reviews for U-Haul Storage of Olympia

4,961 comentarios

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Andrej R. 
Clasificación:
4.0

Nada

BELINDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

Over all using your service was a very good experience thank youou

Robert P. 
Clasificación:
5.0

The woman who assisted me with pick up of the truck was highly competent, efficient, and very personable. The mobile inspection process was super easy and convenient.

Valentine O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

Great staff. Clean store. Easiest check out and in. Made moving less stressful. I appreciate the staff and the location. Will definitely recommend.

Joseph W. 
Clasificación:
5.0

Have a sign directing where trailers need to go so that I don't have to drive into the road twice to find where I am supposed to drop a trailer off. Since the trailer rental dropoff was in a different location than the other rentals.

Brenden R. 
Clasificación:
5.0

The manager was amazing and always was so accommodating even when it was extremely busy, with short notices, they made time for me to get to my belongings and kept them safe. I appreciate this team so much

Angelica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan R. 
Clasificación:
1.0

Again not this facility but overall Uhaul.com and the nightmares I had to deal with in last minute changes to my rental reservations

GARY DEAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRSTIN E. 
Clasificación:
5.0

Perfect. Great employees!

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max M. 
Clasificación:
3.0

employees in the yard were courteous, however the desk clerk that I walked into didn't acknowledge me, I heard her radio for support to the front counter but as she did paperwork, she didn't even look in my direction nor notify me that other help was on the way. When other support showed up, she was curt and rather rude to him. All along her young daughter was running around behind the counter while she barked at her daughter. The other employees did not seem to be enjoying their jobs, and I suspect it was due to this lady that appeared to be managing the place.

Jeremy U. 
Clasificación:
4.0

El cliente no dejó un comentario.

jill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff M. 
Clasificación:
4.0

The truck AC was awful. The AC only works on a flat road. When going up a hill or mountains area the AC turns off by itself and when the road is flat or downhill the AC comes back on but not very cold. Also the truck was terrible on gas and I did my best to make it get 12 and 13 mpg on the highway. I also had to keep an eye on the tires every stop for gas because they kinda looks old. Not sure if I ever want to rent uhaul for long distance again but in town is fine only short distance.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

Quick and professional.

Rickey G. 
Clasificación:
4.0

Employees on June 18 were courteous and helpful. I did have some problems with the new way of taking photos and uploading. Return of the truck was easy. The truck itself did sound like it might have a transmission issue, but it started and did the job.

KATHLEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

I want to thank your customer service for all the great assistance they gave me... Gracias.

Wendell H. 
Clasificación:
5.0

Very smooth process, staff was friendly and professional even with it being super busy when I picked up the truck, would use services again :)

Chris Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergey F. 
Clasificación:
5.0

Great staff very busy but helpful and friendly!

ROGER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

Always prefer this location, very efficient. Only suggestion is to remind people at the counter to be aware of people waiting to check in. Very pleasant and professional employees. ¡Gracias!

Wael L. 
Clasificación:
5.0

Efficient, friendly, and convenient!

Brandon D. 
Clasificación:
5.0

Better explain what pics you are needing when doing self check in. I took picture of door instead of inside cab because I wasn't clear what you were asking as I didn't know what other pics were going to be asked to take. It was too late to go back when I entered them.

JOHN DANIEL H. 
Clasificación:
5.0

More space to deal with cardboard recycling

Frank H. 
Clasificación:
5.0

Excellent experience. Location had what I needed on short notice and quickly got me out the door. 10/10

Brian K. 
Clasificación:
5.0

Best place to rent trailers

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin D. 
Clasificación:
5.0

My experience as always with the personal very efficient and knowledgeable. Thank you for asking

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

This facility is one of the best local uhaul stores that goes the extra mile. Bravo!

james F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave T. 
Clasificación:
5.0

Excellent customer service and everyone was super helpful

Dorinda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Great experience!

Danni S. 
Clasificación:
5.0

The three women working there were efficient, professional, helpful and friendly even though they were busy and short staffed. One of the women had a difficult situation with a customer on the phone and she handled it calmly and just the way you'd hope she would. I'd definitely use this location again.

Linda S. 
Clasificación:
5.0

Terrific customer service. Helpful & friendly staff.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
3.0

The pickup location was changed without communicating the change to me. No email, no call, no update to my reservation in the U-Haul app. Wasted an hour of my time driving around. 2nd time a reservation has been changed and not finding out until we show up and are told we need to go somewhere else

MICHAEL D. 
Clasificación:
5.0

We were stuck. We had a reservation for a move out of state with another company and they did not have the equipment we reserved. U-Haul people are amazing. The customer service we received was top notch. From the Olympia office to the Longview office and even our drop off at our final destination in Henderson. I cannot say how much I appreciate the staff and how much everyone helped.

Angela S. 
Clasificación:
5.0

We were stuck. We had a reservation for a move out of state with another company and they did not have the equipment we reserved. U-Haul people are amazing. The customer service we received was top notch. From the Olympia office to the Longview office and even our drop off at our final destination in Henderson. I cannot say how much I appreciate the staff and how much everyone helped.

Angela S. 
Clasificación:
5.0

We were stuck. We had a reservation for a move out of state with another company and they did not have the equipment we reserved. U-Haul people are amazing. The customer service we received was top notch. From the Olympia office to the Longview office and even our drop off at our final destination in Henderson. I cannot say how much I appreciate the staff and how much everyone helped.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angila L. 
Clasificación:
2.0

I called uhaul to inform I was gonna be late due to a breakdown of the vehicle being towed. I was told it was ok that I wouldn't be charged an extra day. Sure enough that's what happened. I got charged another couple hundred anyway.

stephen M. 
Clasificación:
5.0

The on-line check in should send confirmation that you have checked in. When I checked in on-line, I did not receive any message that I successfully checked in.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kulli N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
2.0

The car hauler was not good. It was dented and unbalanced. Instead of making it home in 40min it took over an hour because I had to drive slower than 40mph or the trailer would jerk too much. Very poor and dangerous equipment. The equipment should be maintained or not rented if it's in bad condition.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M. 
Clasificación:
5.0

We prefer this location in our area because they have longer hours, good customer service, and the lot is easy to get in/out of with a trailer.

Troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge T. 
Clasificación:
3.0

I would not recommend Uhaul, I reserved a trailer at a location close to my home and when I arrived to pick it up, the reservation was at a different location, which I did not want because it's across town. This delayed me two hours. This type of customer service is unacceptable

Steve W. 
Clasificación:
5.0

Billie provided a great customer service in a very efficient and short time. Great crew and management!

ROBERT ANTHONY A. 
Clasificación:
5.0

The quickest! I walked in to rent and was out the door in 10 mins or less. I brought the van back and had an emailed receipt in 5 mins and was on my way.

Amy C. 
Clasificación:
5.0

Friendly, knowledgeable, and helpful. I would rent from same location again!

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise P. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Avery H. 
Clasificación:
5.0

Everyone was great!! Smiles and polite and excellent service!!

CARA B. 
Clasificación:
5.0

Drop off and pick up driver was fantastic. The whole U Box experience worked out great.

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie F. 
Clasificación:
4.0

I would advise you to make sure your customers don't leave with a flat tire. My truck had one on the inside drivers side. Valve stem was ripped out. I had breaking problems at times. Your road side guy only checked the brakes. It wasn't until the inspection to return it and my mentioning the brake were weird that the flat tire was noticed. Would be extremely nice if someone got ahold of me regarding this.

DAVID C. 
Clasificación:
5.0

We appreciated the quick and friendly service at the counter and the gentleman outside who hooked up the trailer. Very hard workers and very busy people. If they haven't had a raise lately they should get one!!

Christi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Fast, friendly service! Keep up the great work 👍

MARSHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave T. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

Staff performed well in spite of software system update ongoing during business hours

charlie B. 
Clasificación:
5.0

The staff was very professional and friendly. Great service

robert K. 
Clasificación:
1.0

Horrible customer service. This company needs to retrain all the workers. Dirty trucks and the tow strap broke on the tow dolly almost flipped the truck.

Darrol Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki O. 
Clasificación:
3.0

One agent at the check-in desk said the rental was for 24 hours but after five hours I got an email saying my vehicle was past due and should've been back at 7 PM instead of the next day at one. So that was stressful. And I was on hold for a long time I'm trying to call back and I just hung up and decided I would deal with it when I got there the next day. And it has been a mistake;it was a 24 hour rental

sandia S. 
Clasificación:
3.0

Arrived at 7am. Door still locked. Staff member psped into entryway to unlock door. He splashed water from puddle onto me. He was surly and in a hurry to leave. Rude. Other staff member who checked me out was very friendly and apologetic. Pickup dirty on outside, but clean inside and ran well. Checkout and return were quick and easy.

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES EDWIN A. 
Clasificación:
5.0

all interactions were professional and easy

Jerry S. 
Clasificación:
5.0

Awesome availability and customer service

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

Nothing it went well

Roxanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY H. 
Clasificación:
1.0

I'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.

Tina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sarabjit w.  |  Overall Experience 
Clasificación:
5.0

A pleasant experience for an unpleasant task. It was rather easy.

Seth K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  Overall Experience 
Clasificación:
1.0

Inaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.

Anne H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LEON L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D.  |  Overall Experience 
Clasificación:
5.0

I appreciate Danielle's care in helping me as I was working through a tough situation.

marisha a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arlene O.  |  First Impressions 
Clasificación:
2.0

Long blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.

Richard J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavi G.  |  Overall Experience 
Clasificación:
5.0

Staff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.

Mark T.  |  First Impressions 
Clasificación:
4.0

I would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.

Eric M.  |  Overall Experience 
Clasificación:
4.0

Staff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.樂

scott m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTANYR C.  |  Overall Experience 
Clasificación:
1.0

Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.

Scott F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronnie R.  |  Overall Experience 
Clasificación:
3.0

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Brett T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

paul t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia s.  |  Overall Experience 
Clasificación:
2.0

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn't move in, couldn't empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Daniel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent Dennis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C.  |  First Impressions 
Clasificación:
5.0

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

VIVIAN S.  |  First Impressions 
Clasificación:
5.0

The person who assisted us was pleasant and attentive. Very good experience.

Tracy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelan F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis H.  |  Online Move In 
Clasificación:
5.0

I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bobby t.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael j.  |  First Impressions 
Clasificación:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Sean L.  |  Online Move In 
Clasificación:
5.0

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbi K.  |  Overall Experience 
Clasificación:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Clasificación:
5.0

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  First Impressions 
Clasificación:
5.0

Staff and Management were extra helpful. Good Job! Thanks

jim s.  |  Overall Experience 
Clasificación:
3.0

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis S.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were awesome!

Erik V.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L.  |  Online Move In 
Clasificación:
5.0

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. ¡Gracias!

jim s.  |  First Impressions 
Clasificación:
5.0

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

MOLLY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larae M.  |  Overall Experience 
Clasificación:
5.0

DanielleJ. You're Awesome! Efficient.. helpful... fun! ¡Gracias!

kelly q.  |  Overall Experience 
Clasificación:
5.0

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. ¡Gracias!

kelly q.  |  First Impressions 
Clasificación:
2.0

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larae M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE K.  |  Overall Experience 
Clasificación:
3.0

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Zach W.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Casey M.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Arnel L.  |  Overall Experience 
Clasificación:
4.0

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

eric b.  |  Overall Experience 
Clasificación:
5.0

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Jacob B.  |  First Impressions 
Clasificación:
5.0

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Arvell G.  |  Overall Experience 
Clasificación:
5.0

Awesome place great staff

Kristopher K.  |  Overall Experience 
Clasificación:
4.0

I am not willing to comment further.

molly h.  |  Overall Experience 
Clasificación:
5.0

Everyone there was amazing. I couldn't be more happy with my experience there.

Cory A.  |  First Impressions 
Clasificación:
5.0

I felt the facility was very secure and the staff was always courteous.

Colette R.  |  Overall Experience 
Clasificación:
3.0

Overpriced

Karen B.  |  Overall Experience 
Clasificación:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

Jeffrey O.  |  First Impressions 
Clasificación:
5.0

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Susan H.  |  Overall Experience 
Clasificación:
5.0

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

George C.  |  First Impressions 
Clasificación:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
Clasificación:
5.0

Treated with respect and was 100% satisfied.

james g.  |  First Impressions 
Clasificación:
5.0

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Susan H.  |  First Impressions 
Clasificación:
5.0

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Justine A.  |  Overall Experience 
Clasificación:
5.0

Pick up and drop off was easy, customer service was very polite and nice.

Carrina C.  |  First Impressions 
Clasificación:
5.0

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Valerie I.  |  First Impressions 
Clasificación:
5.0

Great staff

Brandon A.  |  Overall Experience 
Clasificación:
4.0

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Ellen A.  |  Overall Experience 
Clasificación:
5.0

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Theodore F.  |  First Impressions 
Clasificación:
4.0

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! ¡Gracias!

Marilyn M.  |  Overall Experience 
Clasificación:
5.0

Nice job dropping off and picking up the box.

Byron C.  |  Overall Experience 
Clasificación:
5.0

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Darla C.  |  Overall Experience 
Clasificación:
5.0

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

John B.  |  Overall Experience 
Clasificación:
5.0

Gracias

Ray C.  |  Overall Experience 
Clasificación:
5.0

Gracias

Bryan V.  |  Overall Experience 
Clasificación:
5.0

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Wendy F.  |  Overall Experience 
Clasificación:
5.0

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Joshua G.  |  Overall Experience 
Clasificación:
5.0

Everyone was quite helpful.

kristen h.  |  Overall Experience 
Clasificación:
5.0

yes.

David N.  |  Overall Experience 
Clasificación:
5.0

The staff was professional, courteous, and very helpful.

Darla C. | Reservación
Clasificación:
4.0

Friendly Customer service reps.

Joanne L.  |  Overall Experience 
Clasificación:
5.0

Thanks for letting me use your truck and Storage

james l.  |  Overall Experience 
Clasificación:
1.0

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

Chanda M. | Reservación
Clasificación:
5.0

Everyone was very helpful

paul p.  |  Overall Experience 
Clasificación:
4.0

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

gerald b.  |  Overall Experience 
Clasificación:
5.0

If I can give more than 5 stars I would.

Sheldon P.  |  Overall Experience 
Clasificación:
4.0

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

douglas f.  |  Overall Experience 
Clasificación:
4.0

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Janice K.  |  Overall Experience 
Clasificación:
5.0

Great experiance all around. Thanks!

Brett W.  |  Overall Experience 
Clasificación:
4.0

Cruse control on 15" truck would be helpful

BIPIN S. | Reservación
Clasificación:
1.0

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

jeff s.  |  Overall Experience 
Clasificación:
4.0

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Roxann W.  |  Overall Experience 
Clasificación:
1.0

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Corina S.  |  Overall Experience 
Clasificación:
4.0

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Christopher L.  |  Overall Experience 
Clasificación:
1.0

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

Tracy p.  |  Overall Experience 
Clasificación:
5.0

Very helpful

ROYCE C.  |  Overall Experience 
Clasificación:
2.0

My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

Dever h.  |  Overall Experience 
Clasificación:
5.0

The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

lindsey c.  |  Overall Experience 
Clasificación:
2.0

The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

ryan r.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

karen k.  |  Overall Experience 
Clasificación:
3.0

The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

MICHAEL P.  |  Overall Experience 
Clasificación: