Customer Reviews for U-Haul Storage of Olympia

4214 comentarios

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn M. 
Clasificación:
4.0

Calls go to store not intake center (where I had to wait 51 minutes just to ask a simple question).

Wilbur J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN GERALD C. 
Clasificación:
4.0

The truck was showing its age and probably in need of a break job and/or alignment

KARL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia H. 
Clasificación:
2.0

I initially rented my truck through uhaul Centralia but the truck never arrived and they only had much smaller ones. Someone from uhaul called me to help get me a different one ASAP as I had also hired movers through the built in tool online and didn't want to have to reschedule. As part of this I was meant to be given a free day, additional miles (to make up for the extra 60 miles to get it) and they also offered me a $50 credit. When I showed up at this location the employees had no idea what I was talking about, seemed irritated that I was asking questions about the movers (i know they don't have much info, I just asked for a phone number because everything was so last minute and I couldn't find the number on my order confirmation), and we're generally very unhelpful and made me feel like a nuisance. Ultimately they gave me the free day but I wasn't given any of the other things that I was promised on the phone.

SEAN LEIGH M. 
Clasificación:
4.0

Smooth effortless transactions

Jill E. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

I only do business at this location when in the Olympia area. Very happy.

JONATHAN G. 
Clasificación:
5.0

No improvements needed...there were no hassels...everything went smoothly.

William E. 
Clasificación:
3.0

The original destination was not inviting (spanaway location). However, the olympia team did a great job setting us up with a storage facility. It would be awesome to be able to access the storage beyond store hours.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
2.0

My truck was not in a clearly labeled place. Took forever to find it. Then when I checked in using the app, I STILL had to go inside and talk to someone. I booked a vehicle that was apparently not available, so the truck got changed after I had paid for it. The amount paid has not yet been adjusted or refunded to my credit card. Neither a hand truck or dolly that I had requested were with the vehicle.

David B. 
Clasificación:
2.0

Improve the process of no contact pickup communication between customer and employee, even if it is over the phone.

Robin B. 
Clasificación:
5.0

THE NICE YOUNG LADY WAS GREAT!

THEODORE JAMES T. 
Clasificación:
5.0

Efficient. Inside of the trailer was dirty from the previous users however.

JACQUELINE H. 
Clasificación:
5.0

The process was fast. The employees that I dealt with were efficient and friendly.

DEE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA A. 
Clasificación:
3.0

Return staff was great. Friendly, quick and got my final charges completed. However morning staff seems overwhelmed and not to friendly. Our check out person was short with us and seemed not to happy to help. Maybe an off morning. But just as a heads up.

ALLEN R B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM D. 
Clasificación:
5.0

Nice service

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirwood M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kynzie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

Maybe have bigger U-Boxes?

Jacob W. 
Clasificación:
1.0

hello - I am unhappy with my experience today at the UHaul location 2516 4th Ave E Olympia WA  98506.  I rented a 8' pickup truck for 4 hours.  The odometer reading on the truck did not match the reading in 'Mileage Out' on my contract.  When I brought this to the attention of the rental agent and then the manager, they both claimed that they were unable to fix it on the contract, but that they would adjust it when I returned the truck.  They did not, meaning that I was overcharged for the mileage on my rental truck.  Moreover, both the agent and the manager were unfriendly and rude.  I have rented from UHaul several times in the past with good experiences.  This is the first time that I have had a bad experience with UHaul.  I will not be renting any more equipment at this location, and will be sure to spread the word to friends and family about my bad experience at this location.

STEPHEN C. 
Clasificación:
5.0

Easy rent and return.

Charlie R. 
Clasificación:
3.0

Very efficient and helpful.

SHIRLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric S. 
Clasificación:
5.0

Ninguno

Christopher D. 
Clasificación:
5.0

Everything was great!

ROBERT H. 
Clasificación:
5.0

Make a reservation, I just showed up expecting them to have a 5x8 enclosed but I was lucky and I got a 5x8 open trailer and it didn't rain. Also make sure if you're planning on towing a trailer your lights are wired.

JAMES ANTHONY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE PATTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
1.0

This uhaul facility sucks

DENZEL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

Excellent customer service, friendly staff, clean vehicle, great experience overall.

KENDRA W. 
Clasificación:
5.0

TOO MANY furniture pads! 😂😂

CHRIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
4.0

It's a very busy location, particularly on the weekends. I used the online reservation system and that went very smoothly, but "skipping the line" could be a bit more streamlined: I still had to wait (a relatively short time) to get the attention of a store employee to provide me a key for my vehicle. Is there a way that customers could retrieve a key for a reserved vehicle without needing assistance from a store employee? Still, in all, a good experience!

Kenton B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
2.0

Your employees were not knowledgeable about other departments jobs which caused delay in MY process of moving by recommending the wrong equipment for the job. Then, The site and scheduling seemed to have issues. One hand didn't know what the other was doing and voiced their concern.

Bill M. 
Clasificación:
4.0

Staff was polite and helpful. Truck engine was strong but the steering was very loose. But hey, it's a U-haul truck with 140,000 miles, what does one expect. Overall positive experience minus the location in run-down Olympia. I would go there again.

DARIO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY LEE O. 
Clasificación:
5.0

I can not think of anything to improve...customer service is always great and good equipment. Thanks Again!

ROLAND N. 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Quick and easy - polite and friendly staff -

ELIZABETH ELLEN B. 
Clasificación:
5.0

Nice ppl. Very efficient

Brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
4.0

Per mile cost too high on pickup truck.

CONNER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

I don't have anything much to say; accept I was in and out and customer service was great! ¡Gracias!

Pupula M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reza P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARLA KAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN WESLEY S. 
Clasificación:
5.0

Ten outta Ten, would take cute girl with hurt knee on a date.

NICHOLAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
3.0

Have more staff on hand, have safe drop off area. I did not feel safe at to area.

LINDA ELLEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
2.0

Received a call over two hours after I returned the truck,asking where the truck was. I explained to to them you have had it for hours I handed the keys to a girl who came out,and said She would send me an email which I received almost immediately,after the call the next problem became, I was charged a 20 dollar fee for gas,when I know for a fact I brought it back with more gas in it,than when I picked it. The truck was not full when I picked it somewhere between 3 quarters, and full. I still brought it back with more gas out of my own pocket. I called, and was transferred to some sort of customer service, which didn't seem to care. It's not about the twenty bucks, it's about being ripped off,and incompetence. Very disappointing!

RICHARD MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave R. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

your system has changed with technology and it's so fast and easy. I still like to go to the counter and the people are always very friendly and make it quick and easy. overall the equipment is always in good shape. With the exception of a couple of trim items like a window crank handle knob and the driver's visor. But we talked about it when I checked back in. I wouldn't go anywhere else for my moving needs.

DENNIS M. 
Clasificación:
5.0

The absolute best customer service I have ever experienced. The staff were so willing to help and accommodate my needs. They were amazing and recommended this Uhaul facility for anyone needing any kind of moving assistance. Thank you so much for being so helpful and kind.

Jennifer H. 
Clasificación:
3.0

I think some mood music would be good something not to intense but not elevator music but some thing where it's like a pleasant shopping experience would help a lot

Zechariah M. 
Clasificación:
5.0

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH G. 
Clasificación:
5.0

W\hen I opened the 6'x12' trailer it had a bunch of dirt in it--- wasn't swept. Roughly 1/2 gallon

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL MALCOLM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
2.0

The fan didn't work and temperatures were over 100, therefore no AC. The ride was far from smooth. Think the shocks need work and the engine had a horrible sound when you turned it off

LEILANI RAE R. 
Clasificación:
4.0

Good customer service. Thank you

DAVID S. 
Clasificación:
5.0

Always cheerful and helpful. Equipment always in good shape so never any problems.

THOMAS CORWIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
4.0

Website AND call to national call center assured me I could pick up truck before hours, but this location has a policy that pick-up trucks must only be picked up during business hours. EXTREMELY annoying because I had taken the trouble to confirm with a person that I could pick up early, in addition to having that assurance clearly conveyed by the website.

PETER B G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Trying to call this location to tell them I needed another day, I was on hold for 10 minutes until I finally gave up. Otherwise, good service

Dana S. 
Clasificación:
3.0

Disorganized, dropped off vehicle rented and was called about 20 minutes after stating I still had to return it and would be charged.

Logan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K. 
Clasificación:
5.0

Uhaul makes moving much less stressful

DAVID ARTHUR E. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Always excellent service.

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelan F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis H.  |  Online Move In 
Clasificación:
5.0

I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bobby t.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael j.  |  First Impressions 
Clasificación:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Sean L.  |  Online Move In 
Clasificación:
5.0

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbi K.  |  Overall Experience 
Clasificación:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Clasificación:
5.0

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  First Impressions 
Clasificación:
5.0

Staff and Management were extra helpful. Good Job! Thanks

jim s.  |  Overall Experience 
Clasificación:
3.0

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis S.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were awesome!

Erik V.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L.  |  Online Move In 
Clasificación:
5.0

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. ¡Gracias!

jim s.  |  First Impressions 
Clasificación:
5.0

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

MOLLY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larae M.  |  Overall Experience 
Clasificación:
5.0

DanielleJ. You're Awesome! Efficient.. helpful... fun! ¡Gracias!

kelly q.  |  Overall Experience 
Clasificación:
5.0

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. ¡Gracias!

kelly q.  |  First Impressions 
Clasificación:
2.0

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larae M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE K.  |  Overall Experience 
Clasificación:
3.0

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Zach W.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Casey M.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Arnel L.  |  Overall Experience 
Clasificación:
4.0

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

eric b.  |  Overall Experience 
Clasificación:
5.0

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Jacob B.  |  First Impressions 
Clasificación:
5.0

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Arvell G.  |  Overall Experience 
Clasificación:
5.0

Awesome place great staff

Kristopher K.  |  Overall Experience 
Clasificación:
4.0

I am not willing to comment further.

molly h.  |  Overall Experience 
Clasificación:
5.0

Everyone there was amazing. I couldn't be more happy with my experience there.

Cory A.  |  First Impressions 
Clasificación:
5.0

I felt the facility was very secure and the staff was always courteous.

Colette R.  |  Overall Experience 
Clasificación:
3.0

Overpriced

Karen B.  |  Overall Experience 
Clasificación:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

JEFFREY O.  |  First Impressions 
Clasificación:
5.0

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Susan H.  |  Overall Experience 
Clasificación:
5.0

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

George C.  |  First Impressions 
Clasificación:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
Clasificación:
5.0

Treated with respect and was 100% satisfied.

james g.  |  First Impressions 
Clasificación:
5.0

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Susan H.  |  First Impressions 
Clasificación:
5.0

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Justine A.  |  Overall Experience 
Clasificación:
5.0

Pick up and drop off was easy, customer service was very polite and nice.

Carrina C.  |  First Impressions 
Clasificación:
5.0

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Valerie I.  |  First Impressions 
Clasificación:
5.0

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Theodore F.  |  First Impressions 
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    ¡Tenemos la mayor selección de camiones nuevos!

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