Customer Reviews for U-Haul Storage of Olympia

4,476 comentarios

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Fred M. 
Clasificación:
1.0

The trailer I reserved that was confirmed for my 5:30pm pickup was not there. I even called the pick up location that day to confirm I would have a trailer, and the lady I spoke to said it is guaranteed to be there. When I arrived at 5:30pm, there was no trailer. They had extended the other guy's reservation one more day and screwed me over. It messed up my moving plans and schedule. I had 5 people ready to help me move that I had to reschedule last minute. Once Uhaul finally found a trailer for me (at 6:30pm), I then had to drive 1 hour out of the way to pick up a trailer because that was the only location they could find one at. And then drive 1 hour back to my storage unit to pack up my stuff at 9pm at night.. I then got locked into my storage unit because I was there after-hours packing (it was the only day I could pack, because I was leaving at 5am the next day) and I had to wait for them to let me out of the gate, all because Uhaul didn't stay true to my reservation. It was a huge headache for me and a waste of time and gas because they messed up big time and I didn't even get a refund or discount for my troubles. I will never recommend uhaul to anyone after this experience.

KAYLEE W. 
Clasificación:
5.0

I have been a commercial Budget account holder and I can't seem to get any inventory available lately. I have appreciated availability that U-Haul maintains & will get an account set up

GINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed K. 
Clasificación:
5.0

It was so easy!

LENNA D. 
Clasificación:
5.0

Everything was perfect.

PATRICK C. 
Clasificación:
5.0

Nothing, service was excellent

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTANYR C.  |  Overall Experience 
Clasificación:
2.0

All the staff was very professional and helpful. I would definitely use this office again for my moving needs

OSCAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
2.0

I was given a truck that did not have a full gas tank. I ended up paying extra money because it's not easy to guesstimate how to refill to the same level. I feel like Uhaul should provide a discount for not having a full tank to begin with

STEPHANIE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BELINDA E. 
Clasificación:
1.0

El cliente no dejó un comentario.

DIEGO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID ROBERT Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
4.0

Due to tire issue, U-haul customer service agreed to extend the rental period by one extra day free of charge, but when I returned the truck there were extra day charges on my bill. As a result, the U-Haul personnel had to manually adjust my final bill to remove these charges. The U-Haul personnel were great and extremely helpful, but this was inconvenient.

Christopher S. 
Clasificación:
5.0

Customer service was awesome! They were knowledgeable and very friendly. The equipment worked as expected and would definitely rent from them again.

MARTY B. 
Clasificación:
1.0

I am being charged for literally twice the mileage that I drove the vehicle. Will be contacting directly

trenton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antony C. 
Clasificación:
4.0

I initially reserved a 4x8 cargo trailer for $15 at a location much closer to home. Got a call from the regional call center saying the website inventory was incorrect and I'd have to go to another location across town to pick up a bigger trailer (5x8) for another $5. I do t know if there's a 50% tax on U-Haul trailers, but the total price ended up being just under $30 when all said and done. The people I worked with and the place itself were all fine, just wish I could have gotten what I reserved, picked it up where I initially booked it, and paid $10 less for it.

HEATH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY R. 
Clasificación:
5.0

I have no criticism (constructive or otherwise) of the employees at this location or how well they took care of me. I worked with 5 different employees between my initial phone call, coming in to buy supplies/equipment, calling again to make my reservation for a trailer, picking up the trailer and dropping it off the next day. They were all very professional, friendly and very helpful. They made my experience pleasant and easy. One of the gals that was working came out to my vehicle to make sure the wiring adapter worked and help me with the receiver when I came in ahead of time to buy my equipment. I will refer people to this location based on my experience for sure.

AMBER M. 
Clasificación:
5.0

Nothing, everything went very well

JENNIFER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

all was very good. thank you for the assistance.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH L. 
Clasificación:
5.0

Friendly and helpful team

JODIE B. 
Clasificación:
5.0

Everything went well thank you

Kathleen C. 
Clasificación:
1.0

Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.

Scott F.  |  Overall Experience 
Clasificación:
5.0

Great staff and easy process

MATTHEW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN SCOTT T. 
Clasificación:
5.0

Great overall experience!

BEVERLY M. 
Clasificación:
5.0

The ramp on the truck was stoo steap.

Annette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
5.0

My experience with your staff was enjoyable and efficient. The equipment was clean and functioned well. They were fast to get me scheduled & processed. If there wete a sixth star I would totally give it to them.

MONICA G. 
Clasificación:
1.0

Front counter people need more training ambetter customer service I watched one of your employees raise your voice to a foreign company because she did not understand their accent would cause everybody to be uncomfortable I do not know the employee's name number or anyting I just know that I will not be going back to this location that used to be very good last year before the covid this location was very good now not so much need better customer service than the front

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
3.0

I could not get the amount of Upods I needed in Minnesota. I ordered 3 and got 2. I asked about tracking my pods and was told that wasn't possible. Now I know one can track them online. I was never able to get online to my account. The people I talked to on the Washington side were all very helpful and personable! The delivery of the pods by Courtney was great. She's reliable, personable, and efficient! However... Would work better for those getting the pods delivered to a storage facility, with hired help to unload, if you could be more specific on time. I would recommend using Upods if you can increase your stock of pods!

Judith V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred E. 
Clasificación:
2.0

Friendly lady checked me in after a very, very long wait in line. They seemed to be really unorganized and confused. After I checked in I was sent to another level parking lot to pick up the trailer and no one was there. I waited for 15 minutes before anybody showed up. I had to call the main number and tell them I was waiting. Not a good experience picking up.

STEPHEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Volkan K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Breanne R. 
Clasificación:
3.0

the loaders showed up 2 hours late putting my schedule ff o make it home before dark and adding anxiety to my rip

Joyce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Enrique C. 
Clasificación:
4.0

People were nice and very helpful went well returning my equipment.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon D. 
Clasificación:
5.0

All of our needs were met and the people were very pleasant to work with.

FRANCINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA JUNE H. 
Clasificación:
4.0

Everything was very good except confusion as to how long the instillation would take. When I made the appointment I was told 1 to 1 1/2 hours. When I dropped my car off I was told 30 minutes. It took 1 1/2 hours.

Rick Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA H. 
Clasificación:
5.0

As in the past, everything went well. Thank you.

STEPHEN C. 
Clasificación:
5.0

when we to drop off the guy was like put out rude,

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

The panel was greasy and oily. 😞

NIDIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORIE K. 
Clasificación:
5.0

The service is excellent. I especially appreciate how they hustle to get you on your way, when you are returning the equipment. I have rented a few trucks from the Olympia U-Haul in the past 6 months. I wholeheartedly recommend their products and services.

MICHAEL KIPLING H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTON J. 
Clasificación:
5.0

Very helpful! All went smoothly. Would use afain!

Allison D. 
Clasificación:
3.0

Lower your rates. Way too much for a quick 2hr rental.

CHAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  Overall Experience 
Clasificación:
5.0

Put white or light colored 1" to 3" strip across tip of tailgate of motorcycle trailer so, when in the upright position, it can be easily seen in mirror. As is the metal gray blends in with the pavement. This will reassure the driver that the tailgate is still upright and make it easier to see, when passing, to make sure when the trailer has cleared the passed vehicle.

Garry S. 
Clasificación:
4.0

Reserving my Cargo Trailer was quick and easy. Pick-up of my trailer was also easy and without trouble. Upon return- and an easy check-in- the "computer" indicated charges for two days when I had only had the trailer for one day... The front office took care of that (I believe) with a refund that will show up at a later date.

THOMAS P. 
Clasificación:
4.0

None of your staff wore masks other than a young man pressure washing. I dealt with two staff inside the building, and neither wore masks.

MINDY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAQUILLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELCHRISTOPH S. 
Clasificación:
5.0

Staff fantastic and quick

REUBEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

April M. 
Clasificación:
1.0

When I showed up for my reserved truck, it was not there. I had a reservation for 9:30am for the truck and 10am for my movers to come. My truck was not ready and I had to pay $109 per hour for my movers to do nothing until my truck was ready for pickup at 11am. I did not receive notification that my truck would be delayed until I got there at 9:30am. I wasted $200 on 2 hours worth of time my movers could have been working.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYESHIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronnie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
3.0

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Brett T.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne P. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul t.  |  Overall Experience 
Clasificación:
1.0

When A customer signs up to pick up their truck my mobile device at 7:30 in the morning and you get there and U-Haul says you have to pick it up at the counter and the business is not open till nine it affects my business. This is happened on multiple occasions. I'm on hold with U-Haul for 45 minutes and they tell me I signed up to pick it up atThe counter and I'm holding my reservation in my hand saying I did the 24 seven mobile pick up. No I am sorry, no apologies, no kindness from anybody I spoke to. This is an ongoing problem with uhaul.

FAITH E. 
Clasificación:
5.0

The equipment was the dirtiest I've ever rented from this location. There were large grease marks in several locations on the vehicle body, and there were large rust marks all over the bed liner. The exterior windows were dirty, and the interior of the cab was covered in dust, and the floors and seats were dirty. The front passenger side tire had a slow leak, and was down to 24 psi according to the pressure sensor. Air needed to be added to the tire before I left the lot. The tire held pressure for most of my rental period, but was back down to 22 psi on the morning I returned the vehicle. Again, according to the pressure sensor. I'm absolutely sure this was an isolated incident and is not representative of the overall operations at this location. That's what makes the condition of the vehicle so remarkable.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUIVEN L. 
Clasificación:
4.0

The engine needs to be looked at, it took awhile for the transmission to shift gears. Plus the engine was loud and noisy.

MARYBETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY JONATHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
4.0

I have used this location many times, not always based on convenience of location but because of the level of service. This visit was a bit more challenging as I attempted to check in online but was unable - definitely could have been my fault. Went into the store to pick up my rental. First truck was completely blocked in by trucks in all 4 sides. Had to go back into the store for another - second trip to the lot and the 2nd truck was blocked by power pole support lines. 3rd time back into the store and and 45 minutes later, I was finally given a truck I could access. Needless to say, I had people waiting on me and a time frame that that I had committed to I lost an hour of loading help just trying to get off of the lot.

TERRI C. 
Clasificación:
2.0

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn't move in, couldn't empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Daniel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent Dennis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C.  |  First Impressions 
Clasificación:
5.0

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

VIVIAN S.  |  First Impressions 
Clasificación:
5.0

The person who assisted us was pleasant and attentive. Very good experience.

Tracy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelan F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis H.  |  Online Move In 
Clasificación:
5.0

I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bobby t.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael j.  |  First Impressions 
Clasificación:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Sean L.  |  Online Move In 
Clasificación:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L.  |  Online Move In 
Clasificación:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

JEFFREY O.  |  First Impressions 
Clasificación:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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