Customer Reviews for U-Haul Storage of Olympia

5,418 comentarios

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Caryn E.  |  Overall Experience 
Clasificación:
5.0

The trailer had a mold smell but looked clean.

cheryl T. 
Clasificación:
5.0

Customer Service was excellent, fast, and easy. On line reservation was easy and straight to the point.

William H. 
Clasificación:
5.0

Can't say enough how great this location is. Love everyone who works here. Super helpful and kind.

Max M. 
Clasificación:
5.0

Best U-Haul location I've ever used. Constantly excellent service, kind employees, and no mistakes.

CLAIRE M. 
Clasificación:
5.0

Uhaul's online booking system and after hours support are horrible.

Steve D. 
Clasificación:
5.0

Great staff. Good service

DANIEL J. 
Clasificación:
5.0

The staff working on 1/28/2023 at the Uhaul on 4th ave was great help! We were the goobers who showed up an hour before close and needed another unit in addition to the one we reserved. Staff set us up, were super nice, even seemed to be having fun themselves. What a welcome place to walk into at the end of a stressful moving day where things have been going wrong and getting behind all day. Thanks so much to them.

Jennifer C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shellee B. 
Clasificación:
5.0

As always such an amazing crew! Your team is highly trained professional and personable. Will always try to use this location. Thanks so much for always helping us

Cassandra B. 
Clasificación:
3.0

Poor system not reimbursed unused miles and excess fuels I had pumped

Binod C. 
Clasificación:
4.0

We have rented from this location and dropped off & both experiences have been outstanding. We received outstanding communication from the staff here & they were super friendly and helpful each time. We definitely recommend highly.

Christina C. 
Clasificación:
5.0

Everyone was fantastic and very helpful. I will be back again

john V. 
Clasificación:
5.0

The experience I had at U-Haul of Olympia was outstanding. Reps were helpful and friendly. Everyone treated the customer with respect as to their needs. Thanks.

James S. 
Clasificación:
5.0

The amazing staff took great care of us. Super easy to work with and nothing but smiles from the team. Will always book through this location.

Cassandra B. 
Clasificación:
5.0

The staff were very friendly and knowledgeable and quick to help us out with everything needed. The check in was also very friendly and very helpful and easy. We will use this location for all are moving needs!

Jeff O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Truck wasn't fully gassed up.

Teague P. 
Clasificación:
5.0

my service was excellent they were helpful and very courteous.Plus i was driving to phoenix and my truck was great.

Bob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA G. 
Clasificación:
5.0

The staff at this location is friendly and super efficient!

Melanie B. 
Clasificación:
5.0

I have no complaints

Paul M. 
Clasificación:
5.0

dropping off took minutes. Process was easy-peasy.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
4.0

It would be nice to let customers know that a 10ft truck doesn't come with a pull out ladder. I didn't find out that it doesn't come with a ladder until I started loading the things a needed to load.

Erick A. 
Clasificación:
4.0

Would like later on bigger unit I resevered different but got this one instead don't know if u have to pay for reserved first or if you pay for when you get there.

Bobby T.  |  First Impressions 
Clasificación:
4.0

I'm just confused how are use under the miles I was charged and I gave y'all back with a little bit more gas than I got it but y'all charge me extra

Bernard N. 
Clasificación:
5.0

Very helpful staff, easy pick up and drop off! Thank you U-haul Team!

David M. 
Clasificación:
3.0

Complications developed when I attempted to drop off the small trailer I had rented at the location I selected based on the outlet information given to me at the Olympia outlet. Turns out that the Issaquah outlet doesn't accept drop offs. It was on a Friday afternoon - raining, heavy traffic and I had no idea what to do. The very helpful UHaul employee in the High Street outlet worked to find another outlet (about 10 miles away) where I could take the trailer. Thank goodness!!! The guys at the Snoqualmie, Douglas ST outlet were great.

SUSAN C. 
Clasificación:
5.0

Very helpful an great service

frank S. 
Clasificación:
5.0

I have no recommendations for improvements. The entire staff was fast, friendly, and efficient.

Bill H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

Steadfast ,and good communication "madison"overall experiance "professional

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor F. 
Clasificación:
5.0

All the staff at this location are extremely friendly and very helpful anytime I need a U-Haul. I will come to this location.

Patrick R. 
Clasificación:
5.0

Danielle was so helpful. She was very knowledgeable about how to get us the best deal possible.

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eboney H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jENNIFER A. 
Clasificación:
5.0

Staff was great. It was busy, but they knew exactly what they were doing and managed the volume very well.

Brad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel Z. 
Clasificación:
5.0

Absolutely the best experience for rental equipment!!! These employees are absolutely the best in customer service and we are lucky to have them taking care of our community!! A job well done by everyone!!!!

Marshall K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

Extremely helpful staff.

Matt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie M. 
Clasificación:
5.0

Easy reservation over the phone. Easy and painless pick up and drop off. Staff was pleasant and fun. Reasonable price and convenient.

Daniel D. 
Clasificación:
4.0

Customer service was excellent. The tank, er truck, was clean but the windshield wipers were in acute need of replacement.

Carolyn D. 
Clasificación:
5.0

we had to try 3 tow dollys before we found one with working lights

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe W. 
Clasificación:
5.0

Very friendly and helpful staff.

katherine k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin F. 
Clasificación:
5.0

No recommendation for improvement. Appears well managed and employees were very professional.

Jon P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

Keep up the pleasant, positive approach to life🤓🤓

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dharma K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey B. 
Clasificación:
3.0

The guy that helped hook up and drop off did all the work! Thanks .

Synde L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Fast friendly service

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor F. 
Clasificación:
5.0

Billie, who assisted us, was wonderful - we were helped so quickly and both the pick-up and return were flawless. ¡Gracias!

Janice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

david F. 
Clasificación:
5.0

Everything was great. Staff was courteous and professional and was flexible when I needed to make changes. ¡Gracias!

Lenville O. 
Clasificación:
5.0

Thank you for your excellent service, you're make my days of relocation go easy. Happy Holliday's !!!

LILIYA T. 
Clasificación:
4.0

Rear cargo door was difficult to close. Ramp was difficult to push in.

Robert H H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zach E. 
Clasificación:
5.0

Always on point. Could've gone for the one- way option but this site is great- easy in, easy out!

Adria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLEEN B. 
Clasificación:
5.0

Great service!

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya R. 
Clasificación:
5.0

All staff were friendly and helpful!

John F. 
Clasificación:
5.0

To make sure the trucks lights position is on or on auto..

jean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio H. 
Clasificación:
5.0

Nada

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
5.0

Great, friendly, and helpful staff as well. Convenient location and fair rental prices!!

JOHNATHAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace I. 
Clasificación:
5.0

Very nice helpful staff. Easy, quick, and painless. Good job!

Walter H. 
Clasificación:
5.0

Nice counter person who was quick and efficient which has not always been my experience at this Uhaul.

Preston P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX S. 
Clasificación:
1.0

No cleaning fee and clear communication

Jordon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWERENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

Customer service was excellent. All questions were answered.

Antonio G. 
Clasificación:
3.0

Wait for help was too long, location needs more help.

Nick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia F. 
Clasificación:
4.0

The service was great, but the truck I used needs to be retired, it's old, runs badly, and only got 7 miles per gallon on the highway even with it being kept in the green the entire time.

JESSE K. 
Clasificación:
4.0

Allow one way rentals on trailer

Lee M. 
Clasificación:
4.0

The employee who helped me spoke really fast in a recited-script fashion, and it was hard to make out everything they were saying. But other than that is was a good experience :)

Alyssa F. 
Clasificación:
5.0

It was a great truck and worked fine. Great staff in the office. Windshield interior could have been cleaner. Box was immaculate as was cab.

DEBRA S. 
Clasificación:
3.0

Nice staff. But my unit was up 7 stairs, then down 2, then up 2, then up 1. Pretty inconvenient. And the height of unit wasn't as tall as advertised. There are also a fair amount of hidden fees, though all storage facilities seem to have hidden fees.

Kevin F.  |  Overall Experience 
Clasificación:
4.0

Clerks were friendly and helpful.

BETTY H.  |  First Impressions 
Clasificación:
5.0

Thank you for the great customer service.

Nidia E.  |  First Impressions 
Clasificación:
5.0

I was a difficult customer I should say not on purpose but because I didn't pay attention so I didn't do my online purchase correctly and Francesca at the U-Haul here in Woburn went above and beyond to help me fix my situation I was so grateful and so I would definitely recommend this storage facility because I don't think anybody else would have been so kind thank you again Francesca

marissa B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth P.  |  Overall Experience 
Clasificación:
4.0

The staff took very good care of us. The facility is well lit and very clean. My only issue was our key card did not work. It might be good to check key cards in a reader before you give them to the customer just to make sure they function. Thank you again so much, the ladies there were awesome.

GARY V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sally m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayleen S.  |  First Impressions 
Clasificación:
5.0

I had a hard time on your website trying to rent a storage

Susan S.  |  First Impressions 
Clasificación:
3.0

I rented unit 507. There did not appear to be a light inside at all. It would have been helpful to have one.

Theresa M.  |  Overall Experience 
Clasificación:
1.0

I was never shown the unit before I rented it. Two days later when I went to the unit to pack it, I found it was smaller than I expected and needed, definitely not what I was told I was renting. So after two days I canceled my contract and was told I'd be out for the money of the full month rent because "that's how we do it here, no refunds". I'll never have anything nice to say about the UHaul storage units.

Marie P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JULIA H.  |  Overall Experience 
Clasificación:
5.0

Loved everything about it. Only thing I hated was the stairs

Leotie J.  |  Overall Experience 
Clasificación:
5.0

Staff treated us almost like family

Jon C.  |  First Impressions 
Clasificación:
3.0

Stairs and area not well lit.

dolores b.  |  Overall Experience 
Clasificación:
4.0

All of those stairs were too much for me to deal with

VIVIAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis c.  |  First Impressions 
Clasificación:
1.0

I'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.

Tina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sarabjit w.  |  Overall Experience 
Clasificación:
5.0

A pleasant experience for an unpleasant task. It was rather easy.

Seth K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  Overall Experience 
Clasificación:
1.0

Inaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.

Anne H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LEON L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D.  |  Overall Experience 
Clasificación:
5.0

I appreciate Danielle's care in helping me as I was working through a tough situation.

marisha a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arlene O.  |  First Impressions 
Clasificación:
2.0

Long blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.

Richard J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavi G.  |  Overall Experience 
Clasificación:
5.0

Staff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.

Mark T.  |  First Impressions 
Clasificación:
4.0

I would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.

Eric M.  |  Overall Experience 
Clasificación:
4.0

Staff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.樂

scott m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTANYR C.  |  Overall Experience 
Clasificación:
1.0

Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.

Scott F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronnie R.  |  Overall Experience 
Clasificación:
3.0

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Brett T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

paul t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia s.  |  Overall Experience 
Clasificación:
2.0

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn't move in, couldn't empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Daniel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent Dennis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C.  |  First Impressions 
Clasificación:
5.0

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

VIVIAN S.  |  First Impressions 
Clasificación:
5.0

The person who assisted us was pleasant and attentive. Very good experience.

Tracy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelan F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis H.  |  Online Move In 
Clasificación:
5.0

I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bobby t.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael j.  |  First Impressions 
Clasificación:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Sean L.  |  Online Move In 
Clasificación:
5.0

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbi K.  |  Overall Experience 
Clasificación:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Clasificación:
5.0

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

madi b.  |  First Impressions 
Clasificación:
5.0

Staff and Management were extra helpful. Good Job! Thanks

jim s.  |  Overall Experience 
Clasificación:
3.0

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis S.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were awesome!

Erik V.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L.  |  Online Move In 
Clasificación:
5.0

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. ¡Gracias!

jim s.  |  First Impressions 
Clasificación:
5.0

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

MOLLY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larae M.  |  Overall Experience 
Clasificación:
5.0

DanielleJ. You're Awesome! Efficient.. helpful... fun! ¡Gracias!

kelly q.  |  Overall Experience 
Clasificación:
5.0

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. ¡Gracias!

kelly q.  |  First Impressions 
Clasificación:
2.0

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larae M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE K.  |  Overall Experience 
Clasificación:
3.0

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Zach W.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Casey M.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Arnel L.  |  Overall Experience 
Clasificación:
4.0

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

eric b.  |  Overall Experience 
Clasificación:
5.0

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Jacob B.  |  First Impressions 
Clasificación:
5.0

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Arvell G.  |  Overall Experience 
Clasificación:
5.0

Awesome place great staff

Kristopher K.  |  Overall Experience 
Clasificación:
4.0

I am not willing to comment further.

molly h.  |  Overall Experience 
Clasificación:
5.0

Everyone there was amazing. I couldn't be more happy with my experience there.

Cory A.  |  First Impressions 
Clasificación:
5.0

I felt the facility was very secure and the staff was always courteous.

Colette R.  |  Overall Experience 
Clasificación:
3.0

Overpriced

Karen B.  |  Overall Experience 
Clasificación:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

Jeffrey O.  |  First Impressions 
Clasificación:
5.0

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Susan H.  |  Overall Experience 
Clasificación:
5.0

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

George C.  |  First Impressions 
Clasificación:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
Clasificación:
5.0

Treated with respect and was 100% satisfied.

james g.  |  First Impressions 
Clasificación:
5.0

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Susan H.  |  First Impressions 
Clasificación:
5.0

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Justine A.  |  Overall Experience 
Clasificación:
5.0

Pick up and drop off was easy, customer service was very polite and nice.

Carrina C.  |  First Impressions 
Clasificación:
5.0

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Valerie I.  |  First Impressions 
Clasificación:
5.0

Great staff

Brandon A.  |  Overall Experience 
Clasificación:
4.0

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Ellen A.  |  Overall Experience 
Clasificación:
5.0

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Theodore F.  |  First Impressions 
Clasificación:
4.0

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! ¡Gracias!

Marilyn M.  |  Overall Experience 
Clasificación:
5.0

Nice job dropping off and picking up the box.

Byron C.  |  Overall Experience 
Clasificación:
5.0

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Darla C.  |  Overall Experience 
Clasificación:
5.0

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

John B.  |  Overall Experience 
Clasificación:
5.0

Gracias

Ray C.  |  Overall Experience 
Clasificación:
5.0

Gracias

Bryan V.  |  Overall Experience 
Clasificación:
5.0

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Wendy F.  |  Overall Experience 
Clasificación:
5.0

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Joshua G.  |  Overall Experience 
Clasificación: