Comentarios del cliente para U-Haul Storage of Olympia

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Olympia

Grado total:

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Rebecca R. en

Grado:

El cliente no dejó un comentario.

Suzanne M. en

Grado:

I can't think of a thing. It was great.

Vicky T. en

Grado:

It was easy to arrange for a truck online but when I arrived to pick it up my reservation couldn't be approved & I was on hold for 30 minutes waiting to speak with customer service. Finally James opened the rental office early & was extremely helpful in getting my reservation approved. He was professional & efficient which was much appreciated. The online process needs work ~

blake K. en

Grado:

Love how fast the check in and check out process was compared to other facilities.

Steven C. en

Grado:

El cliente no dejó un comentario.

Lani I. en

Grado:

Offer promos for return customers

Dale S. en

Grado:

brakes made weird noise, no looked over truck with me, hole in roof I got charged for even though I got the insutrance and pretty sure it was there when I got truck, no only did you overcharge for damage but also so charged tax on labor, I manage a few properties in area and rent a truck at least 4-5 times a year, next time i'm renting a trailer from home depot. Scary truck ridiculous rates tax on labor, really?

Steven K. en

Grado:

El cliente no dejó un comentario.

WILLIAM R. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

Cody at the Olympia drop-off facilities was most accomondating & helpful.

Raul D. en

Grado:

Danielle is extremely friendly and efficient. A real asset to the business.

Sydney M. en

Grado:

Made a mistake and paid $60 for not ending up using the truck and driving less than 5 miles total

Mark P. en

Grado:

El cliente no dejó un comentario.

Russell D. en

Grado:

The whole experience was uneventful and painless. Any existing damage was documented and the the pictures were easy to see. The truck is showing it’s age with over 157,000 miles on it but that is to be expected. Will rent again from them if the need arises.

Ronald S. en

Grado:

Thank you, Danielle.

Allen B. en

Grado:

El cliente no dejó un comentario.

Stanton H. en

Grado:

The app and website suck your turning in after hours. It NEVER works. It will never get my location. My location services are on and the app has permission. All my other apps have no problem using my location. Fix this piece of garbage!!!

Timothy R. en

Grado:

El cliente no dejó un comentario.

david M. en

Grado:

Better educate your central reservation center. 1. I was told I can pay in advance with my credit card, so a friend of mine can pick up the trailer the next day with his truck. The local rental office could not do that after I drove there. 2. The agent at the central reservation center did not advise me that you have a car carrier trailer after I told her I was looking for a trailer to move a car. I almost rented a utility trailer to transport a car.

Kara W. en

Grado:

El cliente no dejó un comentario.

Beverly S. en

Grado:

The gentleman who helped us, I believe his name was Matthew, was very kind and patient. He walked us through everything and took his time to make sure we had everything we needed.

Nancy C. en

Grado:

I was charged a night drop-off service fee. We tried to log on to the UHaul guest WiFi, changed our location settings, able to log on, but the UHaul system still could not locate me, so we weren't able to check in properly. We dropped the key, exhausted after moving/cleaning, and I took photos of the truck/mileage. Feel this wasn't our error and should not be charged the fee.

sheila B. en

Grado:

It was a good experience overall and a great idea to use the UBox instead of trying to schedule traditional movers for what was a small job in this case, and an unexpected need.

Hannah H. en

Grado:

The van wasn't cleaned out when we got it. It had coffee cups and snacks in it. The people here are friendly and I can always get the size truck I need however, so we will be back. They did seem short staffed and we waited awhile to get help.

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

michael S. en

Grado:

El cliente no dejó un comentario.

Thomas N. en

Grado:

I really like the equipment status text. Much easier than the previous paper method. Also, the check out and check in personnel were very friendly and helpful.

John K. en

Grado:

El cliente no dejó un comentario.

TIM K. en

Grado:

El cliente no dejó un comentario.

Philip B. en

Grado:

The people working were lazy.

Mary M. en

Grado:

El cliente no dejó un comentario.

Janet W. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Arvell G. en

Grado:

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Jordan A. en

Grado:

El cliente no dejó un comentario.

Jonathan H. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

Very nice to do business with

Cheryl J. en

Grado:

El cliente no dejó un comentario.

Gregory S. en

Grado:

Thank u always great

David O. en

Grado:

El cliente no dejó un comentario.

Travers D. en

Grado:

Helpful and friendly staff

Thomas G. en

Grado:

The experience was seamless!

David L. en

Grado:

El cliente no dejó un comentario.

Ryan M. en

Grado:

Noah at the desk was extremely helpful and worked hard to make my experience better for me. His customer service was really outstanding, went above and beyond any expectations I had. Highly recommend this location, especially if Noah is working.

Fred K. en

Grado:

El cliente no dejó un comentario.

Eugene T. en

Grado:

My last experience with U-Haul was when the rental vehicle caught fire, with me experiencing difficulties finding a reasonable solution. This experience was far and away better than that. With me being able to complete today's task, which I appreciated.

David K. en

Grado:

They were very helpful when I had a last minute call.

Immanuel M. en

Grado:

Fast easy awesome gone.

sean D. en

Grado:

El cliente no dejó un comentario.

Keith J. en

Grado:

Your computer systems are still rather slow.

Jonathan A. en

Grado:

El cliente no dejó un comentario.

Jon R. en

Grado:

El cliente no dejó un comentario.

Guy B. en

Grado:

The experience was great.

Lane H. en

Grado:

Gentlemen that helped me was very professional and efficient. Made everything go smoothly.

Kara N. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

No issues, in and out within 15 minutes.

Richard C. en

Grado:

No. None that I can think of.

Marc B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Excellent service

Dawn S. en

Grado:

El cliente no dejó un comentario.

Andrew G. en

Grado:

El cliente no dejó un comentario.

Teresa E. en

Grado:

My last minute need for a van rental on a Sunday afternoon was satisfied by James and all helping with return and used packing materials was appreciated. Thank you!!!

Mahmoud A. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

staff was personable, competent, and it was a great experience

Zack M. en

Grado:

I completed the online reservation several days in advance. I had my credit card information loaded, and even signed up for the fast check out, by providing my driver's license information. When I went to pick up the truck, it was not ready. I had to essentially go through the whole process again. Usually when I pick up a truck, an attendent brings the truck around for me to inspect and it's ready for me to drive away. This time I actually had to go get the truck from the lot. In addition to this, I was under the impression that all of the boxes and dolly that I purchased would be with the truck however I was also tasked with getting this. Essentially the ahead of time work I though would save me time, doubled it. Not happy with that aspect.

Dean P. en

Grado:

Danielle was professional and courteous as was her employee. We changed our mind on the size we wanted at the last minute and she was very gracious about it.

Eric B. en

Grado:

Another friendly, informative and thorough representative

Michael T. en

Grado:

Thank you quick drop off....

Kenoah H. en

Grado:

Fantastic customer service. The air in one of the tires on the truck I was going to rent was quit low. Instead of just filling up the tire, the manager decided to ground the truck to investigate the issue. She ended up giving me a larger truck at no additional charge. This attention to safety showed me they truly care. I would rent from this location again and recommend to friends and family.

Paul H. en

Grado:

Very nice people more than helpful , thank you!

James M. en

Grado:

El cliente no dejó un comentario.

Willard M. en

Grado:

El cliente no dejó un comentario.

Brianna W. en

Grado:

All of the people I interacted with were very helpful. The woman who delivered the box to our house was so impressive- her ability to maneuver the narrow streets of D.C. with that giant forklift and U-Box were incredible. My only qualm with the process was not being able to contact the U-Haul store directly. I always needed to go through the general help line, which made communication a hassle and not always very clear. That said, I will definitely consider U-Box again for my next move. Great service.

Kristopher K. en

Grado:

Awesome place great staff

Jim P. en

Grado:

El cliente no dejó un comentario.

Lorri S. en

Grado:

El cliente no dejó un comentario.

Wendy B. en

Grado:

El cliente no dejó un comentario.

Matthew O. en

Grado:

Thank you.

David C. en

Grado:

Brakes on vehicle seemed soft. Had to apply way too much physical pressure to stop the truck and they squealed. Reported to attendant at check- in.

Bill K. en

Grado:

El cliente no dejó un comentario.

Justin O. en

Grado:

Danielle was very efficient and helpful.

molly h. en

Grado:

I am not willing to comment further.

Harold B. en

Grado:

A quick review of the operation of the truck before leaving to make familiarity of the truck smoother (i.e. use of ramp, cargo light, alarm buzzers in cab, etc.)

WILLIAM W. en

Grado:

Credit back customers when they return a truck with more fuel than what they received it having for fuel.

David S. en

Grado:

keep doing what your doing

Douglas H. en

Grado:

Cargo Van was excellent, love that it has a crash cage between box and drivers seats...

Michael B. en

Grado:

One of the worst customer Service experiences in a long time. His reply to my concerns about him taking a picture of my drivers license with his iPhone were don’t read from us then. The customer service person also proceeded to click except throughout my contract and when I questioned him, he stated it look like I was in a hurry so he thought he would help me out. This experience was bad enough that I’ve canceled my upcoming reservation and will find another way to move my home this weekend.

William W. en

Grado:

El cliente no dejó un comentario.

Jack C. en

Grado:

Great help by a young women had me in the right vehicle fir the job. Thanks

Donald E. en

Grado:

Regretfully, I did not receive the furniture pads I had paid for when I purchased the trailer ball and hitch. Given that I was pressed for time, I used a few extra blankets instead. However, I still have more moving to do and need the furniture pads. When I called, they said just pick them up in Portland when I drop off the trailer. The Portland U-Haul was too crowded to go inside and wait an hour for 6 furniture pads. I also notice that I was being charged a two day rental when I turned in the 5x8 trailer in < 24 hours. Fairly disappointed. Questions, concerns? Call me at (209) 261-2998. Respectfully, Don Engel

Joshua B. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Very nice enjoyed the experience

Brian C. en

Grado:

NA

Delicia C. en

Grado:

El cliente no dejó un comentario.

Panos R. en

Grado:

El cliente no dejó un comentario.

Kari E. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

El cliente no dejó un comentario.

Chang C. en

Grado:

El cliente no dejó un comentario.

Gina S. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

Aimee P. en

Grado:

Thank you to the staff at this location for all of your help! From the employee who walked me through my contract and taught me how to use the u-haul app to the employee I turned the truck into who assured me that I had properly returned the vehicle and explained what my total would be, Thank you! You made this so easy and as I prepare to move over the month, I know that I will always be in good hands when I need a vehicle. Great people all around at this location!

Patricia J. en

Grado:

El cliente no dejó un comentario.

Cory A. en

Grado:

Everyone there was amazing. I couldn’t be more happy with my experience there.

Colette R. en

Grado:

I felt the facility was very secure and the staff was always courteous.

Karen B. en

Grado:

Overpriced

JEFFREY O. en

Grado:

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to another

Susan H. en

Grado:

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

George C. en

Grado:

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

bobby t. en

Grado:

THANKS AGAIN !!!

cindy r. en

Grado:

Very helpful staff, very clean storage units. 👍🏽

james g. en

Grado:

Treated with respect and was 100% satisfied.

Susan H. en

Grado:

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Justine A. en

Grado:

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Carrina C. en

Grado:

Pick up and drop off was easy, customer service was very polite and nice.

Valerie I. en

Grado:

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Brandon A. en

Grado:

Great staff

Ellen A. en

Grado:

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Theodore F. en

Grado:

Ever since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Marilyn M. en

Grado:

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!

Byron C. en

Grado:

Nice job dropping off and picking up the box.

Darla C. en

Grado:

Loved the professionalism and ultimate customer service from all the employees. This place is great!

John B. en

Grado:

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

Ray C. en

Grado:

Thank you

Bryan V. en

Grado:

Thank you

Wendy F. en

Grado:

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Joshua G. en

Grado:

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

kristen h. en

Grado:

Everyone was quite helpful.

David N. en

Grado:

yes.

Darla C. en

Grado:

The staff was professional, courteous, and very helpful.

Joanne L. en

Grado:

Friendly Customer service reps.

james l. en

Grado:

Thanks for letting me use your truck and Storage

Chanda M. en

Grado:

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

paul p. en

Grado:

Everyone was very helpful

gerald b. en

Grado:

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

Sheldon P. en

Grado:

If I can give more than 5 stars I would.

douglas f. en

Grado:

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

Janice K. en

Grado:

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Brett W. en

Grado:

Great experiance all around. Thanks!

BIPIN S. en

Grado:

Cruse control on 15" truck would be helpful

jeff s. en

Grado:

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

Roxann W. en

Grado:

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Corina S. en

Grado:

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Christopher L. en

Grado:

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Tracy p. en

Grado:

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

ROYCE C. en

Grado:

Very helpful

Dever h. en

Grado:

My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

lindsey c. en

Grado:

The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

ryan r. en

Grado:

The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

karen k. en

Grado:

Great customer service.

MICHAEL P. en

Grado:

The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

Charles W. en

Grado:

Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling

Jeffrey J. en

Grado:

Thank You!

Dave P. en

Grado:

Everyone did a great job.

Mallory P. en

Grado:

This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.

CYNTHIA B. en

Grado:

They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.

John R. en

Grado:

Great place