Customer Reviews for U-Haul Storage of Oak Grove
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Clasificación:

5.0

Kevin Chambers Jr. the Onsite Manager, was very helpful with accomendating us which was after office hours. Very helpful, explaining details of facility and ensuring we were satisfied. AWESOME JOB

Clasificación:

4.0

The storage site doesn't have a physical body there. Had to contact the one in clarksville. Had to wait about 30 minutes to get someone to let us in

Clasificación:

1.0

Your staff are extremely unprofessional borderline evil people.

Clasificación:

5.0

Amazing customer service would not only recommend but will come backnif the need arrises for another rental.

Clasificación:

5.0

Extremely friendly in the phone and in person.

Clasificación:

5.0

Very friendly . ESP when we lost our code. They quickly gave it to us again . I would def recommend this storage unit to any of my soldiers . They had carts to use to move our stuff and it greatly helped us . Even when we talked to other people who were moving out . They said they had a great experience . We absolutely loved the climate controlled facility . The buildings were very clean inside and out . And the unit was clean . They only thing that we didn't care for . Is when you left. You had to park your car. Then go outside the fence to put the code in and walk back to vehicle . There maybe was a way to open the gate from the inside but we didn't figure it out . Again , being military . This was the best , easiest and cleanest storage facility we have used .

Clasificación:

1.0

The original Wilma Rudolph storage rental check-in experience was a nightmare. The traffic, while pulling a 16' trailer was absolutely horrible. But the representative who checked me in was even worse than the traffic!! He was remarkably rude, condescending, and completely and absolutely unprofessional. It was one of the worst customer service experiences in my 55 years and you can bet that I've told everyone about it. It was awful. Then, during the first month of my contract, I setup auto-pay but apparently it didn't work, so I got a late payment email from you (Kevin). I replied to the email with an apology and questions about why the auto-pay didn't work, but never received a response. The next month, the auto-pay worked but I still received a late notice from Kevin! I again replied and received no response. Bottom line is that the actual storage facility was perfect, but the customer service and horrible check-in location are HORRIBLE. And the manager is non-responsive - which actually may explain the awful customer service. The storage unit and location was fanstastic.

Clasificación:

1.0

I waited for 3 hours on a phone call only to be transferred every 20-30 minutes to a different person who was not able to help or answer any questions. I asked for supervisors for further assistance but was placed on hold for an additional 20 minutes just to get someone from a department who was unable to help with my reservation. When I asked to cancel the reservation I was told I would not be able to, nor would I be able to get unit or access information. Everyone I talked to was thoroughly unhelpful and made the experience more stressful and arduous.

Clasificación:

5.0

Kevin and his staff provided such extraordinary service with the facilitation of a truck and storage unit. This team is high communicative, informative, and above repore. They were understanding of my needs and made me to feel like family. I would highly recommend this location and this staff to accommodate anyone's moving or storage needs. I am forever grateful to this staff. - TJ

Clasificación:

3.0

Hard to get ahold of anyone and there is no lock that comes with the unit.

Clasificación:

3.0

There was a little confusion as to which unit I was assigned, but other than that there were no issues.

Clasificación:

5.0

I could not have ask for this move to go more smoothly!! No problems with pick up. drop off or storage.

Clasificación:

3.0

The rate changed on me without prior knowledge

Clasificación:

3.0

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn't block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Clasificación:

5.0

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

Clasificación:

4.0

We actually moved out on the 8th of December.

Clasificación:

3.0

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

Clasificación:

1.0

My car got broken into while it was in storage

Clasificación:

1.0

My stuff was stolen 2 times zero effort to help or allow police to do their job

Clasificación:

5.0

A great bunch of staff smooth transaction as I ever had

Clasificación:

5.0

Best support I ever experienced through Uhaul services at this facility

Clasificación:

1.0

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what's going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

Clasificación:

1.0

My property got stolen from here and U Haul says it’s not there problem.

Clasificación:

3.0

Code would not work on gate so had to go to main location to have them reset it, but it is still not working.

Clasificación:

5.0

Convenient and user friendly service!!

Clasificación:

5.0

Miss. Latonya (hopefully I wrote her name correctly) went above and beyond on customer service. She is an exceptional employee.