Customer Reviews for U-Haul Storage of Oak Grove
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

84 comentarios

8475 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 605-5172

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(270) 605-5172

8475 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Servicios en esta ubicación:

Horarios de la ubicación

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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Paula G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lashica s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CYRIL R.  |  First Impressions 
Clasificación:
5.0

Extremely friendly in the phone and in person.

Paula G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton B.  |  First Impressions 
Clasificación:
5.0

Very friendly . ESP when we lost our code. They quickly gave it to us again . I would def recommend this storage unit to any of my soldiers . They had carts to use to move our stuff and it greatly helped us . Even when we talked to other people who were moving out . They said they had a great experience . We absolutely loved the climate controlled facility . The buildings were very clean inside and out . And the unit was clean . They only thing that we didn't care for . Is when you left. You had to park your car. Then go outside the fence to put the code in and walk back to vehicle . There maybe was a way to open the gate from the inside but we didn't figure it out . Again , being military . This was the best , easiest and cleanest storage facility we have used .

sherry d.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nanourgou Said C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rose W.  |  Overall Experience 
Clasificación:
1.0

The original Wilma Rudolph storage rental check-in experience was a nightmare. The traffic, while pulling a 16' trailer was absolutely horrible. But the representative who checked me in was even worse than the traffic!! He was remarkably rude, condescending, and completely and absolutely unprofessional. It was one of the worst customer service experiences in my 55 years and you can bet that I've told everyone about it. It was awful. Then, during the first month of my contract, I setup auto-pay but apparently it didn't work, so I got a late payment email from you (Kevin). I replied to the email with an apology and questions about why the auto-pay didn't work, but never received a response. The next month, the auto-pay worked but I still received a late notice from Kevin! I again replied and received no response. Bottom line is that the actual storage facility was perfect, but the customer service and horrible check-in location are HORRIBLE. And the manager is non-responsive - which actually may explain the awful customer service. The storage unit and location was fanstastic.

katrina a.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Tony C.  |  Overall Experience 
Clasificación:
1.0

I waited for 3 hours on a phone call only to be transferred every 20-30 minutes to a different person who was not able to help or answer any questions. I asked for supervisors for further assistance but was placed on hold for an additional 20 minutes just to get someone from a department who was unable to help with my reservation. When I asked to cancel the reservation I was told I would not be able to, nor would I be able to get unit or access information. Everyone I talked to was thoroughly unhelpful and made the experience more stressful and arduous.

Daniel T.  |  First Impressions 
Clasificación:
5.0

Kevin and his staff provided such extraordinary service with the facilitation of a truck and storage unit. This team is high communicative, informative, and above repore. They were understanding of my needs and made me to feel like family. I would highly recommend this location and this staff to accommodate anyone's moving or storage needs. I am forever grateful to this staff. - TJ

Tasheika S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heath M.  |  Overall Experience 
Clasificación:
3.0

It's not the location.... it's the process of mobile checkin and that was horrible

Dennis M. 
Clasificación:
3.0

Hard to get ahold of anyone and there is no lock that comes with the unit.

Rose W.  |  First Impressions 
Clasificación:
3.0

There was a little confusion as to which unit I was assigned, but other than that there were no issues.

Heath M.  |  First Impressions 
Clasificación:
5.0

I could not have ask for this move to go more smoothly!! No problems with pick up. drop off or storage.

tana w.  |  First Impressions 
Clasificación:
3.0

The rate changed on me without prior knowledge

Shawnta K.  |  Overall Experience 
Clasificación:
3.0

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn't block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Robert B.  |  Online Move In 
Clasificación:
5.0

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

BROCK A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny E.  |  Overall Experience 
Clasificación:
4.0

We actually moved out on the 8th of December.

Dewayne M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

roberta l.  |  Overall Experience 
Clasificación:
3.0

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

Rick W.  |  Overall Experience 
Clasificación:
1.0

My car got broken into while it was in storage

diona d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob F.  |  Overall Experience 
Clasificación:
1.0

My stuff was stolen 2 times zero effort to help or allow police to do their job

THOMAS B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

Truck was easy to use but should have a full walk around before leaving the site and truck should have been full of gas to make it easier to return without guessing how much gas to put back for what was used.

Darryn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaBrica W.  |  Overall Experience 
Clasificación:
5.0

A great bunch of staff smooth transaction as I ever had

Shawna S.  |  Overall Experience 
Clasificación:
5.0

Best support I ever experienced through Uhaul services at this facility

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B.  |  Overall Experience 
Clasificación:
1.0

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what's going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

charles c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B.  |  First Impressions 
Clasificación:
1.0

My property got stolen from here and U Haul says it’s not there problem.

Clyde I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio b.  |  First Impressions 
Clasificación:
5.0

Too tied to tech. Would have liked to have had a person in the office during the day.

Sean C.  |  Overall Experience 
Clasificación:
5.0

Best experience ever, clean and secure staff very friendly and helpful. Melissa at the Clarksville always was very helpful and sweet. Thank you God bless y'all and stay safe Mrs.Young

elizabeth y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM D. 
Clasificación:
2.0

My furniture and beds had mold, dressers had spiderwebs and bugs. I literally paid almost 200 a month for 6 months to this place just so my stuff could get ruined beyond repair!!! Rented a 26ft truck from them to move back to Oregon and literally paid almost 2000 for a beater truck that literally wouldn't go faster than 25 mph up any kind of slope!! Super disappointed!!!

Nichole M.  |  Overall Experience 
Clasificación:
3.0

We stored an RV, the parking spot wasn't level and not really big enough for our camper. The gate didn't go all the way around the property so we didn't feel that it was safe and secure. Nice people but not secure enough for us.

Rocky G.  |  Overall Experience 
Clasificación:
5.0

Great secure and clean area. Respectable customer service!

Willie W.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help during my time of need. Great job well done!

darlene w.  |  Overall Experience 
Clasificación:
1.0

I was very disappointed to find out after an incident with my climate control unit that there are absolutely no cameras inside the building. And I found it very frustrating to find out that my unit wasn't being checked daily with the barcode scanner, which if it was being checked daily I should have been notified if my unit was accidentally left open OR if it was broken into (with items missing, police report was filed). But due to the absolute lack of security which I felt like I was paying a little extra for with a climate control unit inside a building and I quote from their location website "Indoor Storage: Twice the protection and security" but I received the complete opposite and my items were actually more vulnerable than most of the outside units because inside the building there is NO security cameras. The manager was very helpful though during the whole incident, I have no issues on how he handled it all, he was very helpful. There are just security flaws at this location that seriously need to be fixed. Especially considering there was another unit in my same building, but located outside that was also broken into when I discovered my unit was wide open. So two police reports from two separate people for the exact same problem and one was alerted to their unit being tampered with and I was not (because my unit wasn't even checked that day for the daily walk through). I moved my stuff out as soon as I could due to the lack of security.

Christina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaTarsha K.  |  Overall Experience 
Clasificación:
5.0

The manager was very helpful and very polite. He provided all the information I needed to know about my storage unit.

Alexis M.  |  First Impressions 
Clasificación:
2.0

Mice crap all over my possessions spider eggs as well just Will never rent from this place again

BARBARA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy N. 
Clasificación:
3.0

Code would not work on gate so had to go to main location to have them reset it, but it is still not working.

Melissa N.  |  Online Move In 
Clasificación:
2.0

When my storage bill is paid, I fully expect to be able to get to my things, 3 weeks after I had paid, there was still a lock on from a month prior. They weren't friendly or timely about it at all.

AMANDA T.  |  Overall Experience 
Clasificación:
2.0

My pin code doesnt work and the worker still hasn't contacted me to fix it so I had to learn a code given to me from the office not acceptable poor customer service

darlene w.  |  First Impressions 
Clasificación:
5.0

Easy

Mona B.  |  Overall Experience 
Clasificación:
5.0

Convenient and user friendly service!!

April S.  |  First Impressions 
Clasificación:
5.0

Its was nice. Thank you.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Always accessible, never a problem

Christian R.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with the U-Haul storage unit. I have no complaints at all.

arielle d.  |  Overall Experience 
Clasificación:
5.0

Nice location and very friendly staff at main office (which isn't on the storage property). Storage isn't manned. It's nice that's it's a 24hr location.

Steven M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

adrian M. 
Clasificación:
5.0

Miss. Latonya (hopefully I wrote her name correctly) went above and beyond on customer service. She is an exceptional employee.

jeremy c.  |  First Impressions 
Clasificación:
4.0

I've been a U-Haul customer for over 15 years. The people at this location are absolutely awesome. They are a great representation of the U-Haul brand - keep up the great work U-Haul!

sojourner W.  |  First Impressions 
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