Customer Reviews for U-Haul Storage of Northern Lights
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

3850 Cleveland Ave   Columbus, OH 43224
(next to Clinton Township office)

(614) 471-8888

Location Hours

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(614) 471-8888

3850 Cleveland Ave
Columbus, OH 43224
(next to Clinton Township office)

Services at this Location:

Location Hours

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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

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Clasificación:
5.0

El cliente no dejó un comentario.

kayla d.  |  Overall Experience 
Clasificación:
5.0

The only issues is that there wasn't enough lighting inside my actual storage area and had to use my light just to look around in order to pack and unpack my storage. Everything was perfect.

Jasmine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

santana f.  |  Overall Experience 
Clasificación:
5.0

I left the storage on Sunday sept.27th, 2020, because I wanted a bigger storage but the office at Morse road said there was no bigger storage available. Thanks for your service.

Amos A.  |  Overall Experience 
Clasificación:
1.0

The office never held hours, the staff was non existent! They closed out my storage as I wished without notification sent to me, I to call the corporate, thank you!

Duryea S.  |  Overall Experience 
Clasificación:
1.0

Was not told that we needed to use a special lock. They put one on without notifying us so when our daughter showed up to get our things there was a lock on the unit that we could not open. So she could not get our things. We are from out of town so this really messed up our plans. Staff was incredibly rude and unhelpful and poorly trained. Also very long lines. And U-Haul customer service line is a joke.

Tracy B.  |  Overall Experience 
Clasificación:
5.0

keep up the good work

Duryea S.  |  First Impressions 
Clasificación:
3.0

The main problem I had-and the reason I moved to a new location was my payments would get posted after the due date, incurring a late charge. I would mail the payment a week ahead, I would sent it *Certified* mail which showed the delivery date on the receipt, and continually get charged. Columbus postal system or slow office handling??? Finally just gave up.

CHERYL D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeria ivana C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roselyn b.  |  Overall Experience 
Clasificación:
3.0

customer service was terrible and not helpful at all

KImberly C.  |  First Impressions 
Clasificación:
5.0

Thanks again ms Kay and anytime I would always let people know that they needed to come to Moses rd thanks again

Tasha W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marie O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy A.  |  Overall Experience 
Clasificación:
4.0

This was very convenient and even when our access card didn’t work, the store manager was extremely helpful in getting us in during an outage.

Monica C.  |  Overall Experience 
Clasificación:
1.0

Bait n switch by store.Told I would get a free month of rent then told had 2 pay.I get an email 4 a free month.Spoke to store,told me call cust serv n they tell me call Karen.No ans not happy. Call me

Jennifer M.  |  First Impressions 
Clasificación:
1.0

Customer service was beyond poor. I would never recommend this facility to anyone. Uhaul definitely needs to better train their staff, in the facilities and in the call centers. Never again.

Skyla P.  |  Overall Experience 
Clasificación:
3.0

The wait in line was too long

Cynthia P.  |  First Impressions 
Clasificación:
5.0

We're amazed how larged and roomy my unit was .I never had a inside storage unit and my son kept saying he was going to be upset if it wasn't large enough to store my winter and xtra house hlod goods.

Rochelle D.  |  First Impressions 
Clasificación:
5.0

Very good and help full

Musa C.  |  First Impressions 
Clasificación:
5.0

Fast and courteous service!

Annette J.  |  First Impressions 
Clasificación:
5.0

Since I initially obtained the storage unit, the facility has changed to an "unstaffed" location. The gentleman that worked the desk before this changed, was awesome. Hope he is doing great!

brooks f.  |  Overall Experience 
Clasificación:
5.0

Every staff member I talked to was extremely helpful and friendly!

Liberty R.  |  Overall Experience 
Clasificación:
3.0

No problem with unit or access. I am a return customer w/old info on file. New info I provided wasn't entered. Old address, unknown work # on new contract. Noticed later, called, had both corrected.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

Very friendly service.

Amy A.  |  First Impressions 
Clasificación:
5.0

Alll good

Mary S.  |  Overall Experience 
Clasificación:
3.0

We verbally canceled our agreement on 3 different occasions including a face to face conversation the 1st & 3rd time. We kept getting letters month after month saying that we did not cancel. Poor Mgt

Jeff F.  |  Overall Experience 
Clasificación:
5.0

I still have 1storage unit there. Was easy to make payments online. I still have one large unit there that is easy to access. I feel safe when I have to go there. I continue to be a happy customer

Rowena B.  |  Overall Experience 
Clasificación:
1.0

When I put items into storage there in summer 2016, the staff was friendly and facility appeared well-kept. Since that time, no one staffs the office and it has become dirty. I moved my items out.

KAITE G.  |  Overall Experience 
Clasificación:
5.0

Everything was great if i had a problem you took care of it fast thank you

Michael D.  |  Overall Experience 
Clasificación:
4.0

The facility was clean and trash left was dealt with quickly. I will rent with them again should the need arise.

christina c.  |  Overall Experience 
Clasificación:
5.0

The only bad thing that I would say about them is they did not shut my storage unit down when I ask them to I ended up getting charged 300 something dollars months after I had asked them to shut it do

demetreist g.  |  Overall Experience 
Clasificación:
2.0

they put me in the wrong unit and my furniture got ruined, now i have to battle them to get my money back. ridiculous.

kathleen p.  |  Overall Experience 
Clasificación:
5.0

This is 24-hour access storage facility. Easy to move in and out.

Melinda N.  |  Overall Experience 
Clasificación:
4.0

We were sent here from Morse Road location but had to drive back to Morse Rd to get the key card to enter...no one informed us that it is not manned with live person to help.

Melinda N. | Reservación
Clasificación:
1.0

I moved out of my storage unit back on April 20th. They didn't close my account down and was still trying to charge me for it. I believe that day it was just a lot of confusing going on

Mary L.  |  Overall Experience 
Clasificación:
1.0

I moved out on the 15th not the 22nd. Horrible customer service, charged me for their screw up. Took staff from the store permanently and didn't give notice to customers. Call Center horrific service

Regina D.  |  Overall Experience 
Clasificación:
5.0

Very helpful employees, I had no problems at all with the facility or staff.

patricia h.  |  Overall Experience 
Clasificación:
5.0

My second time using this facility, would do so again. All areas clean and well maintained, felt my belongings were safely secured, staff pleasant and helpful. Have referred location to others.

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

My time at U-Haul has been stress-free and well worth the experience.

DALE G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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