Customer Reviews for U-Haul Storage of North Seattle

7,458 comentarios

16503 Aurora Ave N   Shoreline, WA 98133
(NO PARKING ON LOT)

(206) 542-7447

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133
(NO PARKING ON LOT)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The boxes could do with some dusting. A lot of them had hair and dust in them.

Yui H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JESSE T. 
Rating:
5.0

The staff was very friendly and efficient. Truck ran great and very clean.

JOHN M. 
Rating:
5.0

Staff was super nice and clear about procedures and instructions, thank you!

BRENT W. 
Rating:
4.0

Your online system for checking out rental vehicles is in need of improvement/simplification. I was unable to check out using the app. I then spent 40 minutes waiting to be helped. There were only 2 people ahead of me in line.

PHILIP T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The website seems to be made up to give the impression that a truck is 20 bucks but by the time I was done I owed almost 100. Super scammy. Not coming back. The customer service was solid though. Probably just hire a moving crew next time.

ERIC STEWART D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

It was a great customer service , I thought. I know we all are short handed due to the pandemic. I would say, they help me great!

SILVERIO S. 
Rating:
4.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Everything was done well.

TORE L. 
Rating:
3.0

Customer did not leave a comment.

Diana B. 
Rating:
3.0

Staff went out of their way, to help correct a reservation mistake on my part. I booked an 'open' trailer by mistake-wanted enclosed. At 6:30pm, they took the time and effort to get me equipment that I REALLY NEEDED for early the next morning. THANK YOU!!

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

Sage M. 
Rating:
4.0

Should be able to refund the deposit when the truck is turned in.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

NILE W. 
Rating:
4.0

Customer did not leave a comment.

SEIFUDIN H. 
Rating:
2.0

Poor flow at return.

SUSAN C. 
Rating:
4.0

Customer did not leave a comment.

RUSSLYN CAROL H. 
Rating:
2.0

Uninformed staff that aren't able to help complete things like bin drop offs.

Ezra E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Yes, it was clean, but the truck was noisy, had more than 100,000 miles on it, and the ramp was exceptionally difficult to shove back in all the way.

MARGARET C. 
Rating:
1.0

My friend and I drove one of the vans for about six miles and then returned it. I have done it before and I always put two gallons of gas that is enough for the trip. This time I got charged additional four gallons of gas and that really pissed me off. I went back to the office and spoke with a lady who did not give a damn about it and the fact a van cannot burn 6 gallons of gas for a total of six miles. This company steals money from the customers and I will never use UHaul again. It is shameful and says enough about it so I am done.

Yordan G. 
Rating:
5.0

The young man was was fast and courteous.

JANICE M. 
Rating:
4.0

The employee who helped us was very good! Quick and efficient. Better than previous years at that location.

JANA M. 
Rating:
2.0

My reservation was changed to this location and I was given a smaller truck. My requested appliance dolly was not in the truck. The mobile pickup didn't have a step to verify equipment, so I drove away and had to turn back to pick it up, resulting in extra mileage charges. Also smaller truck meant more trips/mileage.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

MAHER H. 
Rating:
3.0

I didn't get the furniture blankets that I ordered. And being stuck on hold for over 30 mins to try to contact anyone when you're busy and a hurry sucks.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

BAO N. 
Rating:
5.0

Check in and out was very efficient

LAWRENCE EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

DAVID Q. 
Rating:
5.0

mobile app return was impossible to complete. The photo of speedometer would not be accepted, even though it was the same quality as the example.

Yechezkel R. 
Rating:
1.0

I still have not heard back from customer service regarding the overcharge I received.

HANNAH B. 
Rating:
5.0

Fast, friendly and efficient drop off service.

David R. 
Rating:
4.0

Customer did not leave a comment.

Natanya A. 
Rating:
5.0

Customer did not leave a comment.

Saimon M. 
Rating:
4.0

Shorter wait time (more staff).

David A. 
Rating:
4.0

Customer did not leave a comment.

Tim H. 
Rating:
3.0

My experience overall was good, but the overall cost was a lot more that i was expecting. I was under the impression that the first 30 miles where included in the price and it was $0.50 per mile for each subsequent mile. I was charged $1.89 per mile nearly 4xs the amount I was expecting. I think next time I will use Budget Truck Rental to save the money.

JESSE B. 
Rating:
5.0

You have made tremendous improvements since my last truck rental at this site. Specifically, both employees behind the desk were efficient, friendly, even jovial. This tells me that the manager at this site knows what he's doing and motivates employees very well.

WILLIAM V. 
Rating:
4.0

The staff was pleasant too deal with

PATRICK C. 
Rating:
3.0

1] Have your central answering/call takers be customer friendly and allow customers to talk...Their inquiries are like 'robots".. an "off shore' call center. I did ask if the "person" that keep asking questions, without allowing my input was a 'real live person" or a robot 2] I was give an price for 2 days; you charged for 2 days. Hence over charged.

Darin S. 
Rating:
3.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

A very good experience overall; the person that helped us was friendly, efficient, and knowledgeable. We had a car transport that had to be hooked up to our U-Haul truck, and he was patient with us throughout the process. Plus, he obviously knows what he's doing because everything made it from Seattle to Denver all in one piece.

BRIDGET R. 
Rating:
5.0

Great experience renting U-Haul virtually!

Santipun P. 
Rating:
5.0

they seemed understaffed but the employees that were there were working hard and quickly. Customer service was excellent.

Brian S. 
Rating:
5.0

Customer service at this location was excellent! Both of the young men who helped me at the start Snd return communicated they love their job, which was clear by their actions!!! Thank you!!

DEBRA S. 
Rating:
3.0

Buying it online ahead of time was too complex. Did all the work and then couldn't get signed in to pick it up automatically. Too expensive with extra miles and fuel. Overall a pretty poor experience but your truck was in fine shape but 141 bucks to move a half load of stuff a couple miles kind of bullshit.

BREK L. 
Rating:
3.0

They billed me for an extra rental period because they checked in the truck 5 hours after I returned the vehicle and keys. Then I had to wait on the phone for 60 minutes to get a refund, but the person on the phone couldn't do basic math to figure out the refund. Please hire more capable people.

JOANNE H. 
Rating:
1.0

I met some problem with my order and sent an email, but nobody reply me

YIFEI L. 
Rating:
3.0

More staff, less wait time. But the staff was very helpful and friendly.

DENI S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE W. 
Rating:
5.0

Quick in and out. Truck was fine

Christopher H. 
Rating:
4.0

The manager was excellent, her assistant had some challenges.

Steven L. 
Rating:
5.0

Vehicle I rented was in need of serious service. If it were not for Haley and her manager it would have been a disaster! You have my business and my families business for life!

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

SELENA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
2.0

Customer did not leave a comment.

WONDWOSSEN E. 
Rating:
4.0

Customer did not leave a comment.

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

LEAH H. 
Rating:
5.0

Customer did not leave a comment.

Amanda O. 
Rating:
1.0

Very slow service, was in queue for both pick up and return for more than 30 minutes each.

ADRIAN G. 
Rating:
5.0

Employees all very helpful

Jess G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Jim A. 
Rating:
2.0

Convenient location, however, took over an hour to get a rental. Showed up at 12:30, long line and then the young man working told us they didn't have anything available and to call at 3. Went online and found a rental available at 1:15, same location. Took 25 minutes to go through the process with the online rep. Huge pain and a lot of wasted time.

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

I did self check in and was stuck in waiting approval for 10 minutes without explanation. Then when I finally asked to chat with someone they said my alternate contact didn't answer the phone. But I only found that out after I asked. Also it didn't state anywhere that my alternate contact would need to be available to answer the phone In order it check out. Then the process it self took forever. I had issues with the self lock key box and had to have someone help me which defeats the purpose of self check out. Then even though I ordered 12 furniture blankets I was only given 3. Overall it was very frustrating.

Heather M. 
Rating:
3.0

It's way too busy in this location, always lines and not enough staff to take care of the customers.

DENIS A. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

everything as great!

BRUCE B. 
Rating:
1.0

Did not follow proper procedures for check in check out. Charged for fuel, even though I fueled the truck much more than I used. It's ridiculous beyond reason: charged me for 6gallons of fuel for 18mi rental. The MPG on that truck is over 6. So at most 3 could have been used. 6 is twice of the possible amount I could use.

Victor A. 
Rating:
5.0

Very profsional

ALFREDO G. 
Rating:
4.0

Customer did not leave a comment.

ANDREW T. 
Rating:
3.0

The hand truck was not already in the truck. I went back. Was offered a very small and old hand truck. I did get the larger hand truck. It was not explained to me the process of being texted for reviewing the truck before leaving. But I got through the process.

RONALD G. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
1.0

Mobile pickup and return didn't not work well. I couldn't submit speedometer photo.

Yechezkel R. 
Rating:
5.0

The person that I checked in with my reservation (I think his name was Moses) was absolutely top notch. Very polite, personable, and knowledgable about the products. When I checked in, they're were multiple people in line, which Moses was able to quickly accommodate each one, then greeting the next customer within minutes. While our conversation was brief, I did learn that he was getting ready to go back to college. If he continues to work while going to school, this employee truly deserves an elevated job roll within the company. This young guy is leaps and bounds far superior than anyone I've encountered at my more "local/closer" U-Haul, so it was a nice refresher to see professionalism at a front desk. Others would benefit from having Moses in a leadership role.

RYAN S. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Anh V. 
Rating:
4.0

Customer did not leave a comment.

BROCK M. 
Rating:
4.0

The mobile phone renting method was a serious pain, worse than just going to the desk. The email said I had three easy steps to rent, but there was actually a really big one that was NOT mentioned. It was the "additional verification" a page BELOW the "Three easy steps". If I HAVE to do it before I can rent, then it should be another step... FOUR STEPS!!. And it wasnt apparent until i was at the store trying to pick up my vehicle in the rain, I had a bunch more to do, it was worse than just going to the counter... a copy of my passport, or my lease, or phoning my employer?!? What the hell, I've rented from Uhaul a bunch and never had to do any of that crap. The people at the store were great, the mobile renting thing is terrible.

Philip S. 
Rating:
3.0

Location marked the gasoline level higher than it actually was. When I returned at the same level, they tried to charge for gasoline that wasn't used. Their price for gasoline at 25% over market rates. They charge for gasoline but rarely if ever actually put any in, so it's basically just a fine.

Ward D. 
Rating:
5.0

Brightest and cleanest showroom I've seen at a U-Haul location

Jim R. 
Rating:
4.0

the young man who helped me was exceptional. In a time when it is hard to find help, let alone good help, he is a keeper. I cannot spell his name but he was a tall young man with corn rows. Great job!

KIM C. 
Rating:
1.0

Wait time to pick up and return was a lot on both ends. The location for picking up changed 5 times before getting it which was 35 min greater from my original location. Additionally I was charged an extra day when I waited in line over 30 min for return. Overall bad rental experience.

WARREN F. 
Rating:
5.0

N/A

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

Customer service could be more alert to customers needing help

andrea A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
3.0

I never got my deposit back and there's two u-haul locations next to each other in which the one charged me a 50$ cancelation fee which is rediculius because neither one is clear about where anything is located. Not a good expery

ALYCEN L. 
Rating:
4.0

friendly help, everything worked as expected.

WARREN R. 
No reviews have been submitted for this location.

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